Indoor pool, outdoor pool, sun loungers
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Reviews of Holiday Inn Express And Suites Santa Fe, an IHG Hotel

2.5 out of 5
Holiday Inn Express And Suites Santa Fe, an IHG Hotel
3348 Cerrillos Rd, Santa Fe, NM

Reviews

8.8

Excellent

Rating 10 - Excellent. 304 out of 492 reviews" "
Rating 8 - Good. 121 out of 492 reviews" "
Rating 6 - Okay. 39 out of 492 reviews" "
Rating 4 - Poor. 9 out of 492 reviews" "
Rating 2 - Terrible. 19 out of 492 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Arthur

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very comfortable, and the breakfast choices were better than other hotels. We would book this hotel again if in the area.
Stayed 1 night in Apr 2024

10/10 Excellent

Sara

Liked: Cleanliness, staff & service, property conditions & facilities
We booked last minute and thought it was good
Stayed 1 night in Apr 2024

10/10 Excellent

Yanicel

Liked: Cleanliness, staff & service, property conditions & facilities
Great place
Stayed 1 night in Apr 2024

6/10 Okay

Inesh

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

Dennis

Travelled with group
Liked: Cleanliness, staff & service, amenities
We needed an extra chair and the gentleman at the front desk (tall, with an argyle sweater vest) was very helpful. The room was a little musty though very clean. All the staff were great. There was a door without a lock coming into the swimming pool from the outside, creating a security risk. Also, the elevator was not working and there was no warning.
Stayed 4 nights in Apr 2024

2/10 Terrible

Jonele

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

6/10 Okay

Hector

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
It was very clean ! The elevator was out and i had 2 mountain bikes and they gave me my room on the 3rd floor 😬 and theyvdid no offer to help i wish they would post that on their website
Stayed 2 nights in Apr 2024

8/10 Good

Erin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We didn't stay long or encounter many people or staff, but it was a nice little stay. Quiet and tucked away a little bit.
Stayed 1 night in Mar 2024

10/10 Excellent

Shari

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Clean space.
Stayed 1 night in Apr 2024

8/10 Good

Piriya

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable stay, room is clean but not soundproof at all. I can hear all neighbors and other people talking, especially the room above me having kids running around till late night and again early in the morning. The area around hotel also a little bit shady.

10/10 Excellent

Ramey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024

10/10 Excellent

Viyetta

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was extremely friendly and welcoming.
Stayed 1 night in Mar 2024

8/10 Good

David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very polite.
Stayed 2 nights in Mar 2024

10/10 Excellent

Lorena

Stayed 2 nights in Mar 2024

10/10 Excellent

Douglas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Michael

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Parking was difficult
Stayed 1 night in Mar 2024

8/10 Good

Katrina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff!
Stayed 1 night in Mar 2024

10/10 Excellent

Saffron, Thornton

Stayed 1 night in Mar 2024

8/10 Good

Michael Alan, Las Vegas

Liked: Staff & service, property conditions & facilities
ok, convienent
Stayed 1 night in Mar 2024

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cleanliness
Stayed 1 night in Mar 2024

10/10 Excellent

Terry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was friendly and helpful. Ann needed to print some documents and Antero went out of his way to assist.
Stayed 3 nights in Feb 2024

8/10 Good

Gary

Stayed 1 night in Mar 2024

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities
Well maintained and polite staff
Stayed 2 nights in Mar 2024

10/10 Excellent

Valentina r

Stayed 1 night in Mar 2024

8/10 Good

Thomas

Stayed 2 nights in Mar 2024

10/10 Excellent

Amanda

Travelled with partner
Liked: Amenities
Nice receptionist
Stayed 1 night in Mar 2024

10/10 Excellent

Ronald

Stayed 1 night in Feb 2024

10/10 Excellent

Jane

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Stephanie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly and helpful. Rooms were wonderful and comfortable. Much appreciated the breakfast which had variety even on a weekday when some other hotels cut back on the breakfast.
Stayed 1 night in Feb 2024

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful facilty. Front desk person, Saul, was courteous, helpful, knowledgeable, and patient,
Stayed 1 night in Feb 2024

10/10 Excellent

Rosa

Liked: Cleanliness
Stayed 2 nights in Feb 2024

10/10 Excellent

Kenghui

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good price with good breakfast
Stayed 1 night in Jan 2024

10/10 Excellent

Brittany

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very easy check in and friendly staff. Always a great option to stay here if you’re looking to be very close by meow wolf!
Stayed 1 night in Feb 2024

8/10 Good

Joshua, Parker

Liked: Cleanliness, staff & service, property conditions & facilities
Clean hotel and friendly hotel, neighborhood kinda sketchy
Stayed 1 night in Feb 2024

8/10 Good

Armin

Stayed 3 nights in Feb 2024

10/10 Excellent

Angel-Marie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I was traveling for a serious family emergency, not for pleasure. The staff went above and beyond! I have never stayed somewhere before where the staff was so attentive and supportive.
Stayed 1 night in Feb 2024

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good stay
Stayed 1 night in Feb 2024

10/10 Excellent

Irene, Vista

Travelled with family
Would stay here again.
Stayed 1 night in Jan 2024

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent front desk staff.
Stayed 1 night in Jan 2024

10/10 Excellent

Keodavy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything on property worked. Heated swimming pool and hot Jacuzzi…. What else could you ask for. I was on the first floor, steps away from the pool and my daughter was so happy and excited with our short stay. Will definitely stay here next time when we come back this way
Stayed 1 night in Dec 2023

4/10 Poor

Charlie

Liked: Staff & service
Disliked: Cleanliness
shower curtain was moldy and sink didn't drain quickly
Stayed 1 night in Jan 2024

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
It was perfect for the spur of the moment getaway. There was nothing to dislike. Definitely worth staying there again.
Stayed 5 nights in Dec 2023

10/10 Excellent

shawn

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Dorothea

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Monica

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was nice. Breakfast was good as well
Stayed 2 nights in Jan 2024

10/10 Excellent

Melinda

Travelled with family
Go to place in Santa Fe
We’ve stayed in lots of places in Santa Fe. This was the best value with no sacrifice in comfort.
Stayed 1 night in Jan 2024

10/10 Excellent

Kathryn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
jasmine's Santa Fe Birthday Trip
The front desk people were really nice and helpful.
Stayed 3 nights in Jan 2024

10/10 Excellent

Haylee

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This stay was great the staff was amazing rooms, pool, and would highly recommend to anyone.
Stayed 1 night in Jan 2024
Response from GM on Jan 12, 2024
Thank you for your stay