Outdoor pool, pool umbrellas, sun loungers

Reviews of Mar Monte Hotel, in The Unbound Collection by Hyatt

4 out of 5
Mar Monte Hotel, in The Unbound Collection by Hyatt
1111 East Cabrillo Boulevard, Santa Barbara, CA

Reviews

7.8

Good

Rating 10 - Excellent. 248 out of 566 reviews" "
Rating 8 - Good. 123 out of 566 reviews" "
Rating 6 - Okay. 104 out of 566 reviews" "
Rating 4 - Poor. 51 out of 566 reviews" "
Rating 2 - Terrible. 40 out of 566 reviews" "

8.4/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Kalinka

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property with ocean view. Pretty tile in the bathroom. Large room. Cozy porch.
Stayed 2 nights in Mar 2024

6/10 Okay

Fernando, San Pedro Sula

Stayed 2 nights in Mar 2024

6/10 Okay

Robert

Liked: Cleanliness, staff & service
Stayed 4 nights in Mar 2024

2/10 Terrible

Chadwick, San Marcos

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

4/10 Poor

Mark

Disliked: Property conditions & facilities
The property is woefully dated and you can hear every movement in the floors above.
Stayed 2 nights in Mar 2024

10/10 Excellent

Antoinette P

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed our two night stay. Loved our Oceanview balcony room. Staff was very friendly and helpful.
Stayed 2 nights in Mar 2024

4/10 Poor

Ayesha

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

Rex

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly Staff, helpful , great stay..
Stayed 1 night in Mar 2024
Response from Property Management on Mar 25, 2024
Thank you for providing such wonderful feedback! It was a pleasure to welcome you as our guest and we are elated you enjoyed your stay. It would be an honor to welcome you back again in the future.

10/10 Excellent

Evelyn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay and will be returning to the Mar Monte Hotel. The staff was very friendly and helpful. Lauren was extremely pleasant and professional. The room was clean and very nice. Great quality for the price.
Stayed 1 night in Mar 2024
Response from Property Management on Mar 25, 2024
Thank you for your review. We are extremely disappointed that the service you received fell below both your expectations and our standards. All of your comments will be dealt with at a management level and relayed back to the hotel team. You deserve much better as a guest of our hotel, and we hope that you will give us another chance to demonstrate the high level of service we normally provide.

8/10 Good

lori

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Staff really professional and friendly. Beds comfortable. Pool chairs old and terrible, no towels at pool. We had ocean view and street noise very loud until about 12:30am.
Stayed 2 nights in Mar 2024
Response from Property Management on Mar 25, 2024
Thank you for taking the time to review our hotel. While we are delighted to have welcomed you as our guest, we are disappointed to hear that you were not fully satisfied with your overall stay with us. We greatly value your feedback as we're always looking for opportunities to improve our overall guest experience. We hope to have the chance to welcome you back to our property in the future.

8/10 Good

Laura

Liked: Amenities
Clean, great location, affordable, and really nice staff. Will always stay when visiting.
Stayed 4 nights in Mar 2024
Response from Property Management on Mar 25, 2024
Thank you for sharing your positive experience with us and with your fellow travelers! We truly appreciate your feedback and are thrilled to have you as an advocate of our hotel. We look forward to welcoming you back in the near future.

10/10 Excellent

Katrina, Fort Collins

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool area is great for hanging with the family and still seeing the ocean while it is too chilly to get in. The restaurant and bar was open and that is a nice feature.
Stayed 5 nights in Mar 2024
Response from Property Management on Mar 25, 2024
Thank you for sharing your experience with us and with your fellow travelers! We truly appreciate your feedback and are elated you enjoyed your stay with us. Thank you for making us your hotel of choice - we excitedly await your next visit!

10/10 Excellent

carol

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 2 nights in Mar 2024
Response from Property Management on Mar 25, 2024
Thank you for providing such wonderful feedback! It was a pleasure to welcome you as our guest and we are elated you enjoyed your stay. It would be an honor to welcome you back again in the future.

4/10 Poor

Jonathan

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service
Great location. Beautiful views. Older facility. If you want to be somewhere quiet this is not the location. Upstairs neighbor was up till 2 AM both nights. Could hear TV, walking and other noises as if they were in the same room. I talked to manager after the first night and they somewhat seemed familiar with this problem. Offered another room on the first floor but explained it would likely not resolve the issue. Said to call during the night to have them call the guest above us. Called that night at 2 AM and attendant did nothing. Checked out and explained we again had a rough night. They did apologize but did not offer anything to compensate for the issue. I totally expect this from a 2 star hotel. Just not from a 599 a night location.
Stayed 2 nights in Mar 2024
Response from Property Management on Mar 25, 2024
Thank you for your review. We are sorry to hear that we failed to meet your expectations during your recent stay. We truly appreciate your feedback as we are always looking for opportunities to improve. We hope to have the chance to welcome you back in the future for a more enjoyable stay.

10/10 Excellent

BILLY

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent stay.
Stayed 4 nights in Mar 2024
Response from Property Management on Mar 25, 2024
We truly appreciate you taking the time to share your rating with us. It was a pleasure to welcome you as our guest, and we’re elated that you thoroughly enjoyed your stay! We look forward to welcoming you back soon.

8/10 Good

Marlene, Los Altos

Travelled with group
Liked: Staff & service, amenities
We had a problem with our room - but it was satisfactorily resolved. The staff was GREAT! We had drinks in the bar (all great) and had breakfast in their restaurant (food was ok - but nothing to write home about). The rooms looked dated - and not in a "good" way. The bathroom sinks had "tip toe" drains which mean you have to reach your hand in (or something) to push the drain open once the basin fills with water - YUCK! I expected more from the rooms but the property has a nice location - across the street from the beach - but further from the "action" than I would have liked. Also street parking in non-existent so valet at $42 per night is a must....overall a mixed bag.
Stayed 2 nights in Mar 2024
Response from Property Management on Mar 12, 2024
Thank you for taking the time to review our hotel. While we are delighted to have welcomed you as our guest, we are disappointed to hear that you were not fully satisfied with your overall stay with us. We greatly value your feedback as we're always looking for opportunities to improve our overall guest experience. We hope to have the chance to welcome you back to our property in the future.

6/10 Okay

Lisa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Able to walk across to the beach.
Stayed 3 nights in Mar 2024
Response from Property Management on Mar 12, 2024
Thank you for taking the time to share your feedback with us. We are sorry to hear that you were not fully satisfied with your overall stay with us and would like to apologize for not exceeding your expectations. We hope you will consider staying with us in the future.

10/10 Excellent

Ahmed

Liked: Staff & service, amenities, property conditions & facilities
Super friendly staff
Stayed 3 nights in Feb 2024
Response from Property Management on Mar 12, 2024
Thank you for sharing your experience with us and with your fellow travelers! We truly appreciate your feedback and are elated you enjoyed your stay with us. Thank you for making us your hotel of choice - we excitedly await your next visit!

10/10 Excellent

Jeanine

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff 😄
Stayed 2 nights in Feb 2024
Response from Property Management on Mar 12, 2024
Our team is thrilled to learn about your amazing experience with us! Thank you so much for sharing your positive feedback, as well as highlighting our excellent service. It would be an honor to welcome you back again in the future!

10/10 Excellent

Amy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the location! Directly across from the beach as well as walking/biking paths for exercising and exploring. Mar Monte has cruiser bikes to use which make it easy to get around town if you don’t want to drive. Loved the coffee service every morning and the gym and hot tub and pool area. Valet crew was awesome as well as the entire staff. Room was adorable and comfortable with a nice patio facing the ocean. We will definitely go back!
Stayed 5 nights in Feb 2024
Response from Hotel Management on Feb 29, 2024
Thank you for sharing your positive experience with us and with your fellow travelers! We truly appreciate your feedback and are thrilled to have you as an advocate of our hotel. We look forward to welcoming you back in the near future.

10/10 Excellent

Alyssa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from Hotel Management on Feb 29, 2024
We truly appreciate you taking the time to share your rating with us. It was a pleasure to welcome you as our guest, and we’re elated that you thoroughly enjoyed your stay! We look forward to welcoming you back soon.

10/10 Excellent

JILL

Liked: Cleanliness, staff & service, property conditions & facilities
Great location!
Stayed 1 night in Feb 2024
Response from Hotel Management on Feb 29, 2024
Thank you for sharing your experience with us and with your fellow travelers. We love our fantastic location too, and are glad to know that you enjoyed your overall stay! We look forward to welcoming you back to our hotel in the future.

10/10 Excellent

Lucia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Hotel Management on Feb 13, 2024
We truly appreciate you taking the time to share your rating with us. It was a pleasure to welcome you as our guest, and we’re elated that you thoroughly enjoyed your stay! We look forward to welcoming you back soon.

10/10 Excellent

Dora

Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed the service, aesthetic of the hotel and the heated pool
Stayed 1 night in Feb 2024
Response from Hotel Management on Feb 12, 2024
It was a pleasure to welcome you as our guest, and we’re elated that you thoroughly enjoyed your stay with us. We are very fortunate to have so many great reviews, and greatly appreciate you adding your experience! Thank you again for the comments that you have shared, and we look forward to your return.

6/10 Okay

Abigail

Stayed 1 night in Feb 2024
Response from Property Management on Mar 25, 2024
Thank you for taking the time to share your rating with us. We are disappointed to know that we were not able to meet your expectations. Our goal is to always provide great service that will make you want to return again and again. We hope that you will give us another try and let us prove this to you during your next visit.

8/10 Good

Christopher

Stayed 2 nights in Jan 2024
Response from Property Management on Mar 25, 2024
Thank you for taking the time to rate our hotel. It was a pleasure to welcome you as our guest and we are happy to know that we were able to provide you with an overall enjoyable visit. We look forward to welcoming you back soon!

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and lovely people.
Stayed 2 nights in Jan 2024
Response from Hotel Management on Feb 5, 2024
Thank you for your review! It is a huge compliment when our guests enjoy their stay so much that they take the time to review our property and recommend it to others. Thank you for your review - we excitedly await your next visit!

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Hotel Management on Feb 5, 2024
Thank you so much for your 5-star rating! We’re thrilled to have you as an advocate of our hotel. We look forward to welcoming you back in the near future.

8/10 Good

Brett

Stayed 2 nights in Jan 2024
Response from Property Management on Mar 25, 2024
We truly appreciate you taking the time to share your rating with us, and it is a pleasure to know that you enjoyed your overall stay at our property. It would be an honor to welcome you back again in the future!

10/10 Excellent

Walt

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location.
Stayed 2 nights in Jan 2024
Response from Hotel Management on Jan 29, 2024
Thank you for sharing your experience with us and with your fellow travelers. We love our fantastic location too, and are glad to know that you enjoyed your overall stay! We look forward to welcoming you back to our hotel in the future.

8/10 Good

Tatiana

Stayed 2 nights in Jan 2024
Response from Hotel Management on Jan 29, 2024
We truly appreciate you taking the time to share your rating with us, and it is a pleasure to know that you enjoyed your overall stay at our property. It would be an honor to welcome you back again in the future!

10/10 Excellent

Melanie

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was excellent! Extremely friendly and helpful. Great views from our room and a quick, easy walk across the street to the beach. Highly recommend!
Stayed 1 night in Jan 2024
Response from Hotel Management on Jan 22, 2024
Thank you for your review! It is a huge compliment when our guests enjoy their stay so much that they take the time to review our property and recommend it to others. Thank you for your review - we excitedly await your next visit!

2/10 Terrible

Breanna

Stayed 1 night in Jan 2024
Response from Hotel Management on Jan 22, 2024
Thank you for taking the time to share your rating with us. We are disappointed to know that we were not able to meet your expectations. Our goal is to always provide great service that will make you want to return again and again. We hope that you will give us another try and let us prove this to you during your next visit.

10/10 Excellent

Jessica, San Francisco

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Hotel Management on Jan 22, 2024
Thank you for this fabulous rating! We are delighted to have welcomed you as our guest and we’re elated that you thoroughly enjoyed your stay with us. It would be an honor to welcome you back again in the future.

2/10 Terrible

Erik

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was overbooked and did not honor my reservation
Stayed 1 night in Jan 2024
Response from Hotel Management on Jan 22, 2024
We appreciate you taking the time to provide your feedback and sincerely apologize that we were unable to accommodate you Erik. We understand your frustration and are truly sorry for the inconveniences caused by this situation. We hope you’ll provide us another opportunity to welcome you back so we can restore your faith in our hotel and provide you with the hospitality you should always expect from us.

10/10 Excellent

Brittany

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Hotel Management on Jan 22, 2024
Thank you so much for your 5-star rating! We’re thrilled to have you as an advocate of our hotel. We look forward to welcoming you back in the near future.

10/10 Excellent

hector

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location and excellent staff!
Stayed 1 night in Jan 2024
Response from Hotel Management on Jan 22, 2024
It was a pleasure to welcome you as our guest, and we’re elated that you thoroughly enjoyed your stay with us. We are very fortunate to have so many great reviews, and greatly appreciate you adding your experience! Thank you again for the comments that you have shared, and we look forward to your return.

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Hotel Management on Jan 22, 2024
Thank you for this fabulous rating! We are delighted to have welcomed you as our guest and we’re elated that you thoroughly enjoyed your stay with us. It would be an honor to welcome you back again in the future.

8/10 Good

Bretten

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Hotel Management on Jan 22, 2024
Thank you for taking the time to rate our hotel. It was a pleasure to welcome you as our guest and we are happy to know that we were able to provide you with an overall enjoyable visit. We look forward to welcoming you back soon!

8/10 Good

Kathryn, Salinas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Hotel Management on Jan 22, 2024
We truly appreciate you taking the time to share your rating with us, and it is a pleasure to know that you enjoyed your overall stay at our property. It would be an honor to welcome you back again in the future!

2/10 Terrible

Megan

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is definitely not kept up. For a night in Santa Barbara the only thing worth it is how close it is to the beach. The room and the hotel is filthy and old. The service is terrible, had to call the front desk over and over for any service. Definitely would recommend staying somewhere else for $500 a night don’t let the price fool you into thinking you’ll be treated like royalty or the place is pristine.
Response from Hotel Management on Jan 22, 2024
Thank you for taking the time to review our hotel. While we are delighted to have welcomed you as our guest, we are disappointed to hear that you were not fully satisfied with your overall stay with us. We greatly value your feedback as we're always looking for opportunities to improve our overall guest experience. We hope to have the chance to welcome you back to our property in the future.

4/10 Poor

Eric

Travelled with family
Disliked: Staff & service
The Valet staff might have been the best part of staying here. Their restaurant Costa is horribly run, the food over priced, the staff rude as can be! Understaffed shouldn't mean poor experience!
Stayed 5 nights in Dec 2023
Response from Hotel Management on Jan 9, 2024
Thank you for taking the time to share your experience about your recent stay at our hotel. We are sorry to hear that you were not fully satisfied with your overall stay with us and would like to apologize for not exceeding your expectations. Please know that we do try to consistently deliver a superior guest experience. Should you ever find yourself back in town, please give us a chance to show you that our product and service can live up to your expectations.

2/10 Terrible

Alex

Travelled with family
Disliked: Amenities
The hotel is not what is displayed on Expedia. The rooms are extremely old and outdated. The view of the ocean is not as close as it appears in the description.
Stayed 1 night in Jan 2024
Response from Hotel Management on Jan 9, 2024
Thank you for taking the time to share your feedback with us. We are sorry to hear that you were not fully satisfied with your overall stay with us and would like to apologize for not exceeding your expectations. We hope you will consider staying with us in the future.

10/10 Excellent

Miriam

Location was ideal - right across the street from a beautiful beach. Room was very clean, staff were friendly and breakfast was delicious.
Stayed 1 night in Jan 2024
Response from Hotel Management on Jan 9, 2024
Thank you for sharing your experience with us and with your fellow travelers. We love our fantastic location too, and are glad to know that you enjoyed your overall stay! We look forward to welcoming you back to our hotel in the future.

8/10 Good

Haley

Stayed 5 nights in Dec 2023
Response from Hotel Management on Jan 29, 2024
Thank you for taking the time to rate our hotel. It was a pleasure to welcome you as our guest and we are happy to know that we were able to provide you with an overall enjoyable visit. We look forward to welcoming you back soon!

10/10 Excellent

Lucy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was an amazing view of the shoreline with lots of space and comfy beds! Would recommend!
Stayed 5 nights in Dec 2023
Response from Hotel Management on Jan 9, 2024
Thank you for your terrific review on your recent stay! We’re delighted to hear that we went above and beyond in providing you with the best experience possible. It is a huge compliment when our guests enjoy their stay so much that they take the time to review our property and recommend it to others. We look forward to welcoming you back to our hotel in the near future!

10/10 Excellent

Tiffany

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My boyfriend and I stayed here for NYE. I was a little skeptical because of some of the reviews, but we had an amazing time and I would definitely go back. My only complaint would be that I wished they had fully cleaned our room and bathroom, but they only came in and made the bed. The pool was heated, hot tub was great, hotel is walking distance to beach and a playground, you can hear the ocean waves from the room, the staff was very friendly and the restaurant food was excellent. And it’s dog friendly! Parking at the hotel is $42 a night or just park on the side street for free. We’ll be back!
Stayed 3 nights in Dec 2023
Response from Hotel Management on Jan 9, 2024
It was a pleasure to welcome you as our guest, and we’re elated that you thoroughly enjoyed your stay with us. We are very fortunate to have so many great reviews, and greatly appreciate you adding your experience! Thank you again for the comments that you have shared, and we look forward to your return.

8/10 Good

Stephanie

Travelled with family
Liked: Cleanliness, staff & service
Clean,quiet rooms with fairly easy check-in & check-out. Parking was a little confusing as valet is the only option--otherwise could look for street parking. Stayed in a 2 queen bed room--was spacious. There is a small corner where the refrigerator is --could help if there is a small light above that area, as its a little secluded from the rest of the room. Overall, the room could benefit from a little more lighting (small lamps). We asked for a hot water kettle, as the Keurig was the only option & hot water was not coming out of it. Great property location--right across from the beach and about 5-8 min drive from Funk Zone/Paseo Nuevo.
Stayed 2 nights in Dec 2023
Response from Hotel Management on Jan 9, 2024
We greatly value your feedback as our guest, and it is a pleasure to know that you enjoyed your overall stay at our property. Please know that we take comments from our guests seriously, and that your feedback will help us improve for your next visit. Thank you for your review, and we hope to welcome you back to our hotel in the future.

10/10 Excellent

Taylor

Stayed 2 nights in Dec 2023
Response from Hotel Management on Jan 9, 2024
Thank you so much for your 5-star rating! We’re thrilled to have you as an advocate of our hotel. We look forward to welcoming you back in the near future.

10/10 Excellent

Carol

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay. Close to the zoo!! great zoo. See the kangaroos.
Stayed 2 nights in Dec 2023
Response from Hotel Management on Jan 9, 2024
Thank you for your review! It is a huge compliment when our guests enjoy their stay so much that they take the time to review our property and recommend it to others. Thank you for your review - we excitedly await your next visit!