Exterior

Reviews of Holiday Inn Express Lompoc, an IHG Hotel

2.5 out of 5

Reviews

8.8

Excellent

Rating 10 - Excellent. 566 out of 1003 reviews" "
Rating 8 - Good. 320 out of 1003 reviews" "
Rating 6 - Okay. 72 out of 1003 reviews" "
Rating 4 - Poor. 23 out of 1003 reviews" "
Rating 2 - Terrible. 22 out of 1003 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Sally

Liked: Cleanliness, staff & service, property conditions & facilities
Jenny at front desk was lovely
Stayed 1 night in Mar 2024
Response from Front Desk Supervisor on Mar 25, 2024
Thank you for your feedback. We greatly appreciate your kind words about Jenny at our front desk. We strive to provide exceptional service, and it’s wonderful to hear that she made a positive impression.

10/10 Excellent

Lisa

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed in 3 hotels this trip. Lompoc was the quietest and the nicest. The breakfast was good and the ladies at the desk were friendly.
Stayed 2 nights in Mar 2024
Response from Front desk Supervisor on Mar 17, 2024
Thank you for your kind words regarding your recent stay at our Lompoc hotel. We are delighted to learn that Lompoc stood out as the nicest and quietest among the three hotels you visited during your trip. Your positive experience with our breakfast and the friendly service provided by our front desk team brings us great joy.We hope to see you back soon and safe travels.

6/10 Okay

Kin Fai

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good location
Stayed 1 night in Mar 2024
Response from Front desk Supervisor on Mar 12, 2024
Thank you for your feedback. We are delighted to hear that you enjoyed your stay with us. We hope to see you again. Have a wonderful day and safe travels.

10/10 Excellent

Ramiro

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Over all, checking in and the room was what I expected.
Stayed 1 night in Mar 2024
Response from Front Desk Supervisor on Mar 18, 2024
We appreciate your feedback! we are happy to hear you had a good experience with us. We hope to see you again soon! Safe Travels

2/10 Terrible

Anthony

Disliked: Cleanliness, staff & service, amenities
I didn't like the fact that I still haven't received my deposit and it's the 29th already
Stayed 1 night in Feb 2024
Response from Front Desk Supervisor on Mar 18, 2024
"Dear Anthony,Thank you for reaching out. We apologize for any inconvenience regarding the deposit. Typically, deposits are released promptly after check-out. If you have not yet received your deposit, please do not hesitate to contact us. We are here to assist you.

6/10 Okay

Jesus

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Feb 2024
Response from Front Desk Supervisor on Mar 18, 2024
Thank you for Your feedback!We hope to see you again.Safe Travels

8/10 Good

Lee Anne

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Na
Stayed 1 night in Feb 2024
Response from KW on Feb 21, 2024
Thank you very much for taking the time to share rating following your most recent experience at Holiday Inn Express Lompoc. It was our immense pleasure to host you and we look forward to welcoming you back again in the near future. Thank you again!

10/10 Excellent

Heidi

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stay was so comfortable.
Stayed 1 night in Jan 2024
Response from JR hotel Manager on Feb 4, 2024
Thank you for the review and we are glad your stay was comfortable. we strive to provide a great guest experience for all our guests. we are happy you stayed with us and hope to see you again in the future. have a great day!

10/10 Excellent

David, Salinas

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly and easy to check in. Location was very clean and quiet. Convenient area easy access to local food areas.
Stayed 1 night in Jan 2024
Response from JR hotel Manager on Feb 1, 2024
We are so happy that you have reached out regarding your last visit. Your positive feedback inspires our continued passion to keep doing what we love to do; provide clean, comfortable and memorable experiences. I have shared your positive comments with our entire staff. Together we thank you for your time and great feedback. We look forward to having you come visit us again soon.

10/10 Excellent

Foster

Travelled with partner
Liked: Amenities
Property was well maintained staff polite and room was extremely clean. I have been a repeat customer.
Stayed 1 night in Jan 2024
Response from JR hotel Manager on Feb 1, 2024
We are happy to know that you enjoyed your most recent stay with us! Your kind words about our Hospitality. will be personally shared with our team during our morning huddle. We sincerely value your loyalty to our hotel, and we look forward to being of service to you again soon.

10/10 Excellent

DAVID

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from JR hotel Manager on Jan 8, 2024
Awesome 5 out of 5 we must have done everything up to your standards. thank you so much for being a guest at The Holiday Inn Express Lompoc we hope to see you again soon. Have a great day!

10/10 Excellent

Jose

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from JR hotel Manager on Jan 8, 2024
thank you for the 5 out 5 score we apricate it as we strive to provide a great guest experience. we hope to see you again here at the Holiday Inn Express Lompoc have a great day

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
We were at the property for 5 nights. We ate breakfast onsite every morning - was great! (Our son would have liked the biscuit and gravy option every morning.) We were able to do laundry during our stay - phone app was wonderful. We will definitely stay there again.
Stayed 6 nights in Dec 2023
Response from JR hotel Manager on Jan 8, 2024
Thank you for being our guest at the Holiday Inn Express Lompoc. We are pleased to hear about the exceptional service you and your family received from our team. We are very happy to hear they exceeded your expectations. Thank you for your kind remarks about our breakfast and laundry accommodations. It was our pleasure accommodating you. We hope to have you and your Family revisit the next time you are in the area.

10/10 Excellent

Vish

Stayed 1 night in Dec 2023
Response from JR hotel Manager on Jan 8, 2024
Thank you very much for taking the time to share your wonderful feedback following your most recent experience at Holiday Inn Express Lompoc . I’m delighted we had the opportunity to welcome you and that you had such a wonderful time. It makes us so happy to hear that your experience was 5-stars as our staff takes a lot of pride in the service we provide on a daily basis. It was our immense pleasure to host you and we look forward to welcoming you back again in the near future. Thank you again!

10/10 Excellent

Milagro

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from JR hotel Manager on Dec 31, 2023
Right on thank you for the 5 out of 5 it looks like we met your expectations. we are glad you enjoyed our property and we hope to see you again. safe travels.

10/10 Excellent

Gwendolyn

Stayed 3 nights in Dec 2023
Response from JR hotel Manager on Dec 31, 2023
Nice thank you for the 10 out 10 score we appreciate it we are glad you had a great stay and high scores like this shows our owners the great job we are doing, and the level of service provided. have a great day and we hope to see you again soon.

10/10 Excellent

Elizabeth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay at the Holiday Inn was great! We were checked in by Jenny and she was fantastic. Jenny made sure that our room was located near an elevator due to my mother having issues with going up the stairs. We enjoyed the various options for breakfast. The rooms were clean, and the beds were very comfortable. I liked the large size of dove soaps that were available in the room. For checkout, Terri helped us and everything went smoothly. Overall, I enjoyed the stay and will book again.
Stayed 1 night in Dec 2023
Response from JR hotel Manager on Dec 31, 2023
Thank you for being our guest at the Holiday Inn Express Lompoc. We are pleased to hear about the exceptional service you and your family received from our team. We are very happy to hear they exceeded your expectations. Thank you for your kind remarks about our breakfast our room cleanliness and our amazing staff. It was our pleasure accommodating you. We hope to have you and your Family revisit the next time you are in the area. Have a great day and as always safe travels

10/10 Excellent

LEI

Liked: Cleanliness, staff & service, property conditions & facilities
Great service
Stayed 1 night in Dec 2023
Response from JR hotel Manager on Dec 31, 2023
We are so happy that you have reached out regarding your last visit. Your positive feedback inspires our continued passion to keep doing what we love to do; provide clean, comfortable and memorable experiences. I have shared your positive comments with our entire staff. Together we thank you for your time and great feedback. We look forward to having you come visit us again soon.

10/10 Excellent

Tam

Stayed 2 nights in Dec 2023
Response from JR hotel Manager on Dec 31, 2023
thank you for the 5 out of 5 score we apricate your business. have a great day and we hope to see you again soon

10/10 Excellent

Hong

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from JR hotel Manager on Dec 31, 2023
We are happy to know that you enjoyed your most recent stay with us! Your kind words about our Hospitality. will be personally shared with our team during our morning huddle. We sincerely value your loyalty to our hotel, and we look forward to being of service to you again soon.

10/10 Excellent

Antonio

Stayed 1 night in Dec 2023
Response from JR hotel Manager on Dec 31, 2023
We are happy to know that you enjoyed your most recent stay with us! Your kind words about our Hospitality. will be personally shared with our team during our morning huddle. We sincerely value your loyalty to our hotel, and we look forward to being of service to you again soon.

2/10 Terrible

Don

Stayed 2 nights in Dec 2023
Response from JR hotel Manager on Dec 21, 2023
good evening, we are sorry to hear you had a terrible experience at our property. there weren't any comments on what went wrong, and we would like to hear about the issues you experienced. can you please reach out to me at jesse@ellishospitality.com and please detail the issues you experienced at our hotel? We strive to provide great customer service and any time we fall short we personally want to hear about the issue as your satisfaction is our top priority and we can make sure to not make the same mistakes again. please accept our sincerest apologies on behalf of our entire team and please reach out. again, my email is jesse@ellishospitality.com you can also call 805-736-2391 and ask to speak with me or Terri. we hope you will give us another chance. have a good evening.

10/10 Excellent

Isabelle

Travelled with family, Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like how there's enough tolietries thats easy to use and enough to use for several days.
Stayed 1 night in Dec 2023
Response from JR Front Desk Supervisor on Dec 21, 2023
Thank you for your review of our property. we strive to provide great customer service and we love hearing when guests are happy. we are glad your stay with us was great and we hope to see you again soon. stay safe and safe travels.

10/10 Excellent

Olga

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really like it. The room had very good space. I will come back and the hospitality of the worker are very nice.
Stayed 1 night in Dec 2023
Response from JR Front Desk Supervisor on Dec 11, 2023
Thank you for visiting Holiday Inn Express Lompoc and for all your warm compliments. We work hard to create a great experience with our guest service and cleanliness. It is always wonderful to hear how much our guests enjoy our efforts. We will share your kind words with our team ; they will be happy to hear how significant their role is in making your stay memorable. Thank you

10/10 Excellent

Joseph

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay
The front desk staff was excellent. another hotel a few doors down gave us such a difficult time to check in because it was family in our hometown. I am very grateful to this hotel for being on top of service and professionalism during our check in. Mainly for being a human instead of a machine.
Stayed 2 nights in Nov 2023
Response from JR Front Desk Supervisor on Dec 11, 2023
Thank you very much for sharing your 5/5 star review. Your positive words of recognition are truly meaningful to us all here at the Holiday Inn Express Lompoc. I will be sharing your review during our next meeting with our team and ownership who will be very excited to hear about your stay. We sincerely value and appreciate your loyalty to our hotel and we look forward to welcoming you back again soon.

10/10 Excellent

Carlos

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, quiet, good breakfast. Plenty to choose to eat around as well.
Stayed 1 night in Nov 2023
Response from JR Front Desk Supervisor on Dec 11, 2023
We are so happy that you have reached out regarding your last visit. Your positive feedback inspires our continued passion to keep doing what we love to do; provide clean, comfortable and memorable experiences. I have shared your positive comments with our entire staff. Together we thank you for your time and great feedback. We look forward to having you come visit us again soon.

10/10 Excellent

Vincent

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from JR Front Desk Supervisor on Dec 11, 2023
Thank you for sharing your great feedback. Your kind words regarding the cleanliness of our rooms and hotel. That means alot to our entire Team. We strive to provide the best experience for all of our guests and are very excited to have provided you a memorable stay. We hope to see you again soon. Travel Safe!

10/10 Excellent

Hu

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good breakfast, clean rooms. Very good for the price.
Stayed 1 night in Nov 2023
Response from JR Front Desk Supervisor on Dec 11, 2023
Thank you very much for taking the time to share your wonderful feedback following your most recent experience at Holiday Inn Express Lompoc . I’m delighted we had the opportunity to welcome you and that you had such a wonderful time. It makes us so happy to hear that your experience was 5-stars as our staff takes a lot of pride in the service we provide on a daily basis. It was our immense pleasure to host you and we look forward to welcoming you back again in the near future. Thank you again!

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from JR Front Desk Supervisor on Dec 11, 2023
Thank you for sharing your great feedback. Your kind words regarding the cleanliness of our rooms and hotel. That means alot to our entire Team. We strive to provide the best experience for all of our guests and are very excited to have provided you a memorable stay. We hope to see you again soon. Travel Safe!

10/10 Excellent

Alondra

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities
I enjoyed my stay . Staff were really nice and lady at front desk office helped me out with checking in early got my room quick an easy clean. There was a bit parking only. There was still hair an dust in my bathroom sink maybe was not cleaned an could have been cleaned better. Other than that stay was nice.
Response from JR front desk supervisor on Nov 18, 2023
Thank you Alondra for reviewing your stay. we strive to provide great service to our guests. I'm sorry the sink was still dirty. I will pass this on to our Housekeeping department to make sure they are thoroughly checking and cleaning all surfaces. we apologize for the issue and hope this small mishap wont make you think twice about returning as this isn't a common occurrence and we hope we can impress you next time. have a great day and as always safe travels.

10/10 Excellent

Eva

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff friendly! Love the breakfast- best cinnamon rolls and the hot food was good too. Room is very comfy and bed as well. We always stay at a Holiday Inn Express and have always had a good experience!
Stayed 3 nights in Nov 2023
Response from JR front desk supervisor on Nov 18, 2023
Thank you Eva for taking the time to review our property and to letting us know about your amazing stay. We are glad you enjoyed the cinnamon rolls and hot breakfast. We hope to see you again soon. Have a great day and as always safe travels.

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Holiday Inn Express/ Staff on Nov 8, 2023
Thank you for taking the time to share with us, we are glad to know that your stay was a pleasant one, we would love to see you again in the near future, have a great day!

10/10 Excellent

Cary

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very modern, clean, and large room. The bed was incredibly comfortable too. Hot Tub was perfect temp and the morning breakfast was delicious.
Stayed 1 night in Nov 2023
Response from Holiday Inn Express/ Staff on Nov 8, 2023
Thank you for sharing your feedback with us, we are happy to hear that you enjoyed your room, breakfast and had some time to enjoy the hot tub. We hope to see you again soon, have a wonderful rest of your day!

10/10 Excellent

Faustino

Stayed 3 nights in Oct 2023
Response from Lompoc- Holiday Inn Express Staff on Nov 16, 2023
We would like to thank you for your recent stay with us. It is nice to see that everything went well, we would love to see you again, Happy Holidays!!

10/10 Excellent

Ismael A

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Employees were friendly.
Stayed 1 night in Oct 2023
Response from JR Front Desk Supervisor on Oct 29, 2023
thank you for the review we truly appreciate it. it helps let our staff and owners know we are doing a great job and that we are holding true to our standards of treating guest how we want to be treated. Have a great day and as always safe travels

10/10 Excellent

Asmaa

Stayed 2 nights in Oct 2023
Response from JR Front Desk Supervisor on Oct 29, 2023
thank you for the review we truly appreciate it. it helps let our staff and owners know we are doing a great job.

10/10 Excellent

Yitao

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from JR Front Desk Supervisor on Oct 29, 2023
thank you for the review we truly appreciate it. it helps let our staff and owners know we are doing a great job. have a great day

10/10 Excellent

Anna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from JR Front Desk Supervisor on Oct 29, 2023
thank you for the review we truly appreciate it. it helps let our staff and owners know we are doing a great job. we hope to see you again soon

10/10 Excellent

Melinda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Almost perfect!
Great room, great service, good breakfast, excellent safety and value. Restaurants in walking distance. The exterior door to the building wasn't working, not sure if it was a recent issue. Our building was a bit of a walk to the pool across the parking lot, keep that in mind if you are staying with children.
Stayed 1 night in Sep 2023
Response from JR Front Desk Supervisor on Oct 29, 2023
We are glad your stay was good except for the walk to the pool and the door issue. We are sorry for the issue you experienced and yes unfortunately one of our exterior doors decided to give out. we have tried multiple fixes and none have worked we are waiting on a new door currently to replace our malfunctioning one. we hope you understand and we hope to see you again soon. have a great day

6/10 Okay

AKIKO

Liked: Cleanliness, staff & service, property conditions & facilities
Noisy doors for a hotel
All room doors including doors connected to parking lot are so noisy to close unless people use their hands not to make lots of noise. Noise made us up late night and early morning. This stay was for a vacation. The room was very clean.
Stayed 2 nights in Sep 2023
Response from JR Front Desk Supervisor on Oct 29, 2023
We are sorry for the inconvenience. we are looking into the issue you noted and will try to fix it. thank you for staying with us and I hope you will consider staying here again have a great day

10/10 Excellent

MAURICIO

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
GOOD STAY .. WILL RECOMEND
Stayed 1 night in Sep 2023
Response from JR Front Desk Supervisor on Sep 17, 2023
We are glad you had a great stay. we strive to provide a great guest experiance and it look like we did just that. we hope to see you again soon. Have a great day!!

8/10 Good

Sujoy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Product is top class for this price range. But I felt that the price was a bit excessive. Also the room we got was a bit noisy (road noise), but I did not find that to be problematic.
Stayed 1 night in Sep 2023
Response from Front Desk Supervisor on Sep 11, 2023
Thanks for the review our hotel strives to be top of our class. I would like to note that sometimes pricing on the 3rd party sites are outrageous compared to direct booking through our site. but we are glad you enjoyed your stay have a great day and safe travels.Sincerely,Jesse

10/10 Excellent

Luz

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What I liked about my stay was the wide space and the nice bathrooms. The food was splendid so was the gym. A good place to spend the night and come again.
Stayed 1 night in Sep 2023
Response from Front Desk Supervisor on Sep 11, 2023
We are glad you enjoyed your stay and everything was up to your standards. we hope to see you again soon have a great day and as always safe travels.Sincerely,Jesse

8/10 Good

Venus

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Front Desk Supervisor on Sep 11, 2023
thank you for the review we truly appreciate it. have a great day.Sincerely,Jesse

8/10 Good

Arthur

Stayed 2 nights in Aug 2023
Response from JR Front Desk Supervisor on Sep 23, 2023
We are glad you had a great stay thank you for the score we truly apricate it!!! have a great day!!

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Grateful for the option of a handicap accessible room and bathroom. This helped tremendously with an elderly person who needs a walker to get around. The parking was easily accessible and the staff was accommodating and gracious. Enjoyed our stay!!
Stayed 1 night in Aug 2023
Response from Front Desk Supervisor on Sep 11, 2023
You are welcome. we strive to provide accommodations to anyone who needs them. and try our best to be of assistance when needed. we hope if you are ever in the area again we will be your first choice for your stay. have a great day and stay safe.Sincerely,Jesse

10/10 Excellent

Lydia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was clean, quiet and comfortable. Restaurant and stores were very close.
Stayed 2 nights in Aug 2023
Response from Front Desk Supervisor on Sep 11, 2023
thank you for the review we greatly appreciate!! We are glad you enjoyed your stay and everything you needed was close. we hope to see you again soon. have a great day.sincerely,Jesse

10/10 Excellent

Maria

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
At time of arrival our room had the carpet wet, we reported it and immediately we were given another room. we were very happy with the service, quite place, felt safe.
Stayed 2 nights in Aug 2023
Response from Front Desk Supervisor on Sep 11, 2023
Thank you for the review and understanding of accidentally being given a room with a wet carpet. Some guests aren't as forgiving. we are glad that you enjoyed your stay, and the hotel and staff met your standards and needs. we hope to see you again soon. have a great day and as always safe travels.Sincerely,Jesse

10/10 Excellent

Elizabeth

Stayed 1 night in Aug 2023
Response from Front Desk Supervisor on Sep 11, 2023
Thank you for the 10 out 10 score. we must be doing everything right!! we are glad you enjoyed your stay and we hope to see you again soon. have great day and stay safe.Sincerely,Jesse Front desk supervisor

2/10 Terrible

Stephen

Stayed 1 night in Aug 2023
Response from JR Front Desk Supervisor on Sep 17, 2023
Well there isn't much information. 1 out of 5? I'm sorry something didn't quite go right. please reach out to the hotel with your concerns. Have a great day