Exterior detail

Reviews of Hotel Ruby Ponderay/Sandpoint

2.5 out of 5
Hotel Ruby Ponderay/Sandpoint
477255 Highway 95 N, Ponderay, ID

Reviews

8.6

Excellent

Rating 10 - Excellent. 501 out of 1006 reviews" "
Rating 8 - Good. 332 out of 1006 reviews" "
Rating 6 - Okay. 109 out of 1006 reviews" "
Rating 4 - Poor. 42 out of 1006 reviews" "
Rating 2 - Terrible. 22 out of 1006 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Jolene

Travelled with family
Liked: Amenities
Love they allow our furry friend
Stayed 1 night in Mar 2024
Response from Nicole on Mar 23, 2024
Thank you for letting us know you had a good time. We love our guests' furry friends too! Please come back and see us againHotel Ruby Ponderay.

10/10 Excellent

Sydney

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was the perfect place for me and my husband to take a quick getaway. Check out was easy and online, staff was very nice, and the room was very clean and nice. The walls are a bit thin so you could hear…noises at times, haha. But we very much enjoyed our stay. Definitely coming back!
Stayed 2 nights in Mar 2024
Response from FOM Jennifer Carter on Mar 19, 2024
Dear Sydney, thank you so much for your amazing review, we pride ourselves in having friendly staff and a positive environment guests can come and relax in. We hope to see you again in the future.

10/10 Excellent

Christina

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hot tubs and firepits were amazing
Stayed 1 night in Mar 2024
Response from FOM Jennifer Carter on Mar 17, 2024
Dear Christina, thank you so much for your positive feedback we are so happy to hear you enjoyed our relaxing pool and spa area with our patio and firepits. We look forward to seeing you in the future.

4/10 Poor

Theadore

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
When I booked the room, it indicated that there was a bar and restaurant at the hotel. We had to drive to it, it’s not at the hotel at all. Very disappointed!!! Very misleading
Stayed 1 night in Mar 2024
Response from FOM Jennifer Carter on Mar 13, 2024
Dear Theadore, thank you for your feedback and i do apologize you were not happy with your stay. The restaurant and bar are a short 5 minute walk from the hotel in the parking lot next to us, however I understand what you mean about it not being connected. We do hope you will come stay with us again in the future.

8/10 Good

kristy

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Nice property!!
Stayed 1 night in Feb 2024
Response from FOM Jennifer Carter on Mar 4, 2024
Dear Kristy, thank you so much for your positive review and we look forward to seeing you in the future.

2/10 Terrible

Benjamin Rudy, Addy

Business traveller
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Hotel is fine. Unfortunately, at 10:45PM staff opened my door (which was chained) and yelled to get out saying the computer shows the room empty. I checked in at 6pm... paid for the room, was given the card keys... I told them I paid for my room. They came back and beat on the door again 10 minutes later demanding I open the door and vacate the room... they did this several times after I gave them my name... the last time they threatened to call the police, I told them to go right ahead. 10 minutes passed and a lady came to my door again and started to apologize for their error... They need to retrain their staff and learn how to make contact with people that are asleep and not threaten them. The hotel did comp my room and the day staff were very sincere in their repeated apologies. It could have been handled is a much better way....
Stayed 1 night in Mar 2024
Response from Nicole on Mar 3, 2024
Dear Mr. Rudy,I sincerely apologize for what happened last night. This is not how I want our guests to be treated. Please know that this was a very isolated incident and I used the situation to educate staff on how to address things differently in the future. I appreciate you sharing your feedback, as I care about your experience. I’m so sorry things went this badly and I hope the full refund for your stay shows you how much your experience matters.Nicole Bailey - General Manager - Hotel Ruby Sandpoint Ponderay

10/10 Excellent

Tom

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from FOM Jennifer Carter on Feb 27, 2024
Dear Tom, thank you so much for your positive feedback and we hope to see you again during your next stay.

10/10 Excellent

Kortni

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great little hotel. Close to amenities. Nice pool area. Quiet. Staff was great.
Stayed 2 nights in Feb 2024
Response from FOM Jennifer Carter on Feb 23, 2024
Dear Kortni, thank you so much for this amazing review we take pride in our wonderful staff and peaceful environment here at The Ruby. We look forward to your next stay with us.

10/10 Excellent

Michael, marysville

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, very clean, staff was awesome.
Stayed 3 nights in Feb 2024
Response from FOM Jennifer Carter on Feb 20, 2024
Michael, thank you for your positive feedback we are so happy to hear you you had a great experience with our staff, convenient location and high standards of cleanliness. We hope to see you again in the future.

6/10 Okay

Natalie

Liked: Cleanliness
Our stay was nice few little things were a little disappointing. Hot tub cloused at 11pm so by the time we got back to the room we had no time to enjoy it. Ther was no batter for the waffles. The shower foset was broken.
Stayed 1 night in Feb 2024
Response from FOM Jennifer Carter on Feb 15, 2024
Natalie, I am so sorry to hear there were a few things wrong with your stay. We do apologize about the hot tub closing at 11 it is hotel policy due to safety. I hope we will see you again in the future to make a better impression.

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location for a skiing weekend. Relatively inexpensive and well kept
Stayed 1 night in Jan 2024
Response from FOM Jennifer Carter on Feb 9, 2024
Michael, thank you so much for your review we are so happy to hear you enjoyed your stay with us at The Ruby. We hope to see you again in the future.

8/10 Good

Jessie, Woodinville

Stayed 2 nights in Jan 2024
Response from FOM Jennifer Carter on Mar 20, 2024
Dear Jessie, thank you for your positive feedback. We do hope you enjoyed your stay with us here at The Ruby and we hope to see you again in the future.

10/10 Excellent

Austin

Liked: Cleanliness
Stayed 1 night in Jan 2024
Response from FOM Jennifer Carter on Jan 23, 2024
Austin, thank you for staying with us here at The Ruby we look forward to seeing you again in the future.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from FOM Jen on Jan 23, 2024
Michael, thank you for staying with us here at The Ruby and we look forward to seeing you in the future.

10/10 Excellent

Shawn

Stayed 1 night in Jan 2024
Response from FOM Jennifer Carter on Jan 23, 2024
Shawn, thank you for staying with us and your positive review. We hope to see you again in the future.

6/10 Okay

Alan

Stayed 3 nights in Jan 2024
Response from FOM Jennifer Carter on Feb 10, 2024
Alan, thank for your review and we look forward to seeing you again in the future.

10/10 Excellent

Stacey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Safe, clean and a great value. Great continental breakfast, coffee available 24 hours. Very friendly staff. Robes available from the front desk to go to/from the pool and hot tub. We stayed four nights. Convenient access to Schweitzer mountain. We’d go back.
Stayed 4 nights in Jan 2024
Response from FOM Jennifer Carter on Jan 20, 2024
Stacey, thank you for staying with us here at The Hotel Ruby. We are so pleased to hear you enjoyed our amenities, clean rooms and friendly staff. We look forward to seeing you again in the future.

6/10 Okay

francesca m

Disliked: Amenities
Stayed 1 night in Jan 2024
Response from FOM Jennifer Carter on Jan 19, 2024
Dear guest, thank you for you kind review and we hope to see you in the future.

10/10 Excellent

Christy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had the king suite with the jacuzzi tub and fireplace, it was incredible! Fully renovated and the bed was new and so comfy. The only downside was no elevator, lugging my suitcase up the stairs was a pain! Would stay again.
Stayed 1 night in Jan 2024
Response from FOM, Jennifer Carter on Jan 19, 2024
Christy, thank you so much for staying with us here at the Ruby. We are so sorry we could not provide you with an elevator the staff is always willing to help you upstairs with your luggage for next time. We are so happy to hear you found our King Suite comfortable and to your liking. We hope to see you again in the future.

8/10 Good

Ethan

Stayed 3 nights in Jan 2024
Response from FOM Jennifer Carter on Feb 1, 2024
Ethan, thank you so much for your wonderful review and we hope you will come stay with us again.

6/10 Okay

Gwen

Stayed 1 night in Dec 2023
Response from FOM Jennifer Carter on Jan 20, 2024
Gwen, thank you for your review and staying with us here at Hotel Ruby.

8/10 Good

Rene

Liked: Cleanliness, staff & service, property conditions & facilities
Nice and gentle service
Stayed 6 nights in Dec 2023
Response from Nicole on Dec 30, 2023
Dear Rene, thank you so much for your positive review we are glad to hear you found our service enjoyable. We look forward to your stay in the future.

10/10 Excellent

Danny

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Nicole on Dec 27, 2023
Dear Danny, thank you so much for your positive review and we look forward to seeing you in the future.

10/10 Excellent

Dina, Lima

Stayed 1 night in Dec 2023
Response from Nicole on Jan 8, 2024
Hi Dina, Thanks for letting us know you had a good time. We hope you come back to see us. Hotel Ruby Ponderay

8/10 Good

Vernon Will

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Nov 2023
Response from Nicole on Dec 9, 2023
Dear, Vernon thank you so much for letting us know you enjoyed your stay with us. We hope to see you again at your next visit with us.

8/10 Good

Shawn

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was good
Stayed 1 night in Dec 2023
Response from Nicole on Dec 9, 2023
Dear, Shawn thank you so much for staying with us and we are glad you enjoyed your stay.

10/10 Excellent

Peg

Liked: Cleanliness, amenities, property conditions & facilities
The staff was extremely helpful
Stayed 1 night in Nov 2023
Response from Nicole on Dec 9, 2023
Peg, thank you we are so glad your stay and had a great experience with our wonderful staff, we strive for excellent costumer service.

10/10 Excellent

Michele

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, clean, and convenient amenities.
Stayed 1 night in Nov 2023
Response from Nicole on Dec 9, 2023
Michele, Thank you so much for your positive review and we are happy to hear you enjoyed our guest amenities and friendly staff.

10/10 Excellent

Diana

Liked: Cleanliness, staff & service, property conditions & facilities
A delightful welcome from the front desk personnel. Rooms modern and good value for money.
Stayed 1 night in Nov 2023
Response from Nicole on Nov 24, 2023
Thank you, Diana. We're glad to hear you enjoyed your stay and thank you for taking the time to let us know. We hope we can host you again sometime. Hotel Ruby Ponderay

10/10 Excellent

Joanna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is great!
Stayed 3 nights in Nov 2023
Response from Nicole on Nov 24, 2023
Hello Joanna, Thank you for the kind words about the staff. They work very hard to give great service to our guests and I'm glad you got to enjoy that. I hope you will visit again. Nicole Bailey - GM - Hotel Ruby Ponderay

10/10 Excellent

Cipriano

Business traveller, Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Incredible
Incredible hospitality. Reluctant to be honest. It was an incredible experience.
Stayed 7 nights in Nov 2023
Response from Nicole on Nov 21, 2023
Thank you so much for letting us know you enjoyed your visit. We love to hear about our guests having their best stay possible. We hope you will come visit again soon. Hotel Ruby Pondera

10/10 Excellent

Kenneth Leo

Liked: Cleanliness, staff & service, property conditions & facilities
Great facilities and staff only complaint would be in regards to the poor Wi-Fi.
Stayed 2 nights in Nov 2023
Response from Nicole on Nov 13, 2023
Hello Kenneth, Thanks for sharing your experience. We're glad you enjoyed the facilities and that the staff gave you our best guest service. We're sorry to hear about the wi-fi issues. Typically we have very fast and reliable wi-fi, so we're sorry it wasn't up to par during your stay. We know that can be frustrating. Hotel Ruby Ponderay

10/10 Excellent

Patricia

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Having never stayed in the area, we were not sure what to expect. We were pleasantly surprised. The hotel sits far enough off the busy road to be relatively quiet (We had a road-facing room). The convenience was very helpful - as were the various dining options very nearby. The staff was very helpful and friendly.
Stayed 2 nights in Oct 2023
Response from Nicole on Nov 8, 2023
Hello Patricia, Thank you for letting us know about your stay. We're glad to hear it was a good one. Please come stay with us again sometime. Hotel Ruby Ponderay

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Nicole on Oct 30, 2023
Hello Jason, Thank you for your review of our accommodations. We're glad to see that you enjoyed your stay and we hope you will visit us again. Hotel Ruby Ponderay

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic Unplanned Last-Minute Work Trip
Needed somewhere for two guys to stay for a couple nights for a "one-day" sitework trip that ended up being three days. Booked here last-minute and I am extremely glad I picked here-- in-room fridge to keep lunch for the next day, hot tub at the end of the day, great restaurant in the same parking lot (not to mention a Home Depot and North 40 in the same lot), ample parking for a truck & trailer, comfortable beds, breakfast & coffee in the morning... this hotel alone makes me want to come back to this area for vacation. Extremely satisfied.
Stayed 2 nights in Oct 2023
Response from Nicole on Oct 30, 2023
Hello and thank you so much for your kind review. We're glad to hear our accommodations worked for your needs. We have a lot of people who come up to work in area stay with us. We look forward to your next stay and hope it will be a trip for R&R next time. Hotel Ruby Ponderay

10/10 Excellent

Richard

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this place
Stayed 1 night in Oct 2023
Response from Nicole on Oct 30, 2023
Hello Richard and thank you for letting us know you enjoyed your stay with us. We hope this means you will come back again soon. Hotel Ruby Ponderay

10/10 Excellent

ROB

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ive stayed here many times and have never had an issue. The staff is very nice and accommodating and they are most definitely pet friendly.
Stayed 1 night in Oct 2023
Response from Nicole on Oct 30, 2023
Hello Rob, Thanks for letting us know you enjoyed your stay with us. We're glad you received our best guest service, as that's something we strive to give all of our guests. Please come visit again. Hotel Ruby Ponderay

10/10 Excellent

Albert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property has been remodeled and it feels nice and modern. The rooms are a little tight, but it is fine. Breakfast was great as they have waffles, sandwich, cereals, hard boil eggs and yogurt. Overall, it is a pleasant place to stay.
Stayed 1 night in Oct 2023
Response from Nicole on Oct 25, 2023
Hello Albert, Thanks so much for letting us know you enjoyed the hotel's new decor and our complimentary breakfast. We hope you will stay with us again. Hotel Ruby Ponderay

10/10 Excellent

Joshua

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Nicole on Oct 25, 2023
Hello Joshua, We thank you for your review. It looks like you enjoyed your visit, and we hope to host you again sometime. Hotel Ruby Podnderay

10/10 Excellent

Joni

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice property. Rooms are small but not crowded. I would definitely stay there again.
Stayed 1 night in Oct 2023
Response from Nicole on Oct 25, 2023
Hello Joni, Thanks so much for staying with us. We understand our single queen rooms are a little on the small side, so we've priced them accordingly. They're a great, budget-friendly option for a quick visit. We appreciate your feedback and look forward to your return. Hotel Ruby Ponderay

10/10 Excellent

Joy

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, quiet, helpful and pleasant young man who checked us in.
Stayed 1 night in Oct 2023
Response from Nicole on Oct 30, 2023
Hello and thank you for telling us about your stay. We're glad you got great service and enjoyed our clean rooms. Please come stay with us again sometime. Hotel Ruby Ponderay

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Nicole on Oct 17, 2023
Hello Andrea, We appreciate you staying with us and are glad to see you had a good time. Please come visit us again soon. Hotel Ruby Ponderay

10/10 Excellent

James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location.
Stayed 1 night in Oct 2023
Response from Nicole on Oct 17, 2023
Hello James, Thank you for letting us know you enjoyed your stay with us. We agree that we are in a good location. There are plenty of restaurants, easy access to Schweitzer Mountain for skiers and an easy 5 minute trip or free shuttle ride into downtown Sandpoint. Please come visit us again soon. Hotel Ruby Ponderay

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Marvelous
2nd usage of the Ruby. Hotel is marvelous. Will lodge here again.
Stayed 1 night in Sep 2023
Response from Nicole on Oct 17, 2023
Hello and thank you for letting us know we were good hosts twice in a row. We love our return guests and hope to see you back soon. Hotel Ruby Ponderay

10/10 Excellent

Arthur

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Nicole on Oct 17, 2023
Hello Arthur and thank you for your review. It looks like you enjoyed our facility. We hope that means you will be our guest again sometime. Hotel Ruby Ponderay

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities
It was convenient
Stayed 1 night in Oct 2023
Response from Nicole on Oct 30, 2023
Hello John, Thank you for letting us know about your stay. We're glad we could offer you convenience during your stay and we would be happy to do so again should you return to see us. Hotel Ruby Ponderay

8/10 Good

Theresa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We definitely will stay here again when travelling through.
Stayed 1 night in Oct 2023
Response from Nicole on Oct 9, 2023
Hello Theresa, Thanks for letting us know you enjoyed your stay. We love to hear when our hard work has paid off. Please come see us again soon. Hotel Ruby Ponderay

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Nicole on Oct 9, 2023
Hi Sarah, Thanks so much for letting us know you enjoyed your stay. We hope this means you will be our guest again sometime. Hotel Ruby Ponderay

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Nicole on Oct 9, 2023
Hello Melissa, Thanks for letting us know we did a good job. We love to hear about our guests enjoying their stay with us. Please come visit again soon. Hotel Ruby Ponderay

10/10 Excellent

chungpung

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Nicole on Oct 9, 2023
Hello and thank you for letting us know you enjoyed your visit with us. We hope you will stay with us again. Hotel Ruby Ponderay