Hi Ms Nur Fadhilah, Greetings from Hotel Hsiang Garden. First of all, thank you for taking time to write some valuable feedback about your stay with us. We are glad that you were satisfied with our room facilities and services provided to you. But its also a regret from us that we did not assigned the room that you had stated in advanced during check-in and the floor condition was not up to your expectation. Anyhow, we do hope that we can have the chance to serve you better in your next visit to Sandakan. Thank you. Regards, Chua

Dear Guest, Greetings from Hotel Hsiang Garden. First of all, thank you for your valuable feedback about your stay at our hotel. We are regret to hear about your experience regarding the toilet provided for Muslim Prayer. However, our hotel space is limited to build more toilet at the moment. And for sure, we always try to do our best to fulfill customer needs and hope that there are more space for us to upgrade our current or new facilities added for guest convenience and comfort. Once again, we would like to apologize for the inconvenience caused during your stay with us. We do hope that we have the chance to serve you again in the future. Thank you & regards, Management

Dear Jaime, Thank you for giving your valuable feedback about our hotel. We are glad that you really satisfied and pleased with our in-house facilities and service provided during your stay with us. It is always our pleasure and commitment to make you feel delighted as our slogan is 'Home Is Where Your Heart Is" as well as to overcome the shortage of located at a light poor location. Hope to serve you again in your future trip to Sandakan. Best Regards, Chua.

Hi Law, Greetings from Hotel Hsiang Garden. First of all, thank you for choosing to stay with us and we appreciate you for give us a valuable feedback about your stay at our hotel. We also glad and happy that our services and facilities provided has meet to your expectation. We will always to do better and welcoming you to come back again in your next trip back to Sandakan. Regards, Chua Hsiang Garden

Dear Mr Elbert, Thank you for sharing your valuable feedback about your recent stay with us at Hotel Hsiang Garden Sandakan. First of all, We would like to extend our sincere apologies that your recent unhappy experience fell from our service provided. This matter has been brought up for attention and we will taking the necessary action to prevent the same matters from taking place in the future. Lastly, thank you for taking the time to share your feedback, We do hope that we will have the chance to serve you again in the future. Best regards Chua Hotel Manager

Dear Ms Norain, Thank you for sharing us your valuable feedback about your stay at Hotel Hsiang Garden Sandakan. First of all, we would like to apologize for bringing you an unsatisfied experience about the facilities provided by our hotel. We do concern about the water heater problems and now have been fix and stable. And the signal of television are noted and will be bring out to our technician for attention. We always look forward to welcome you back to our hotel in the future so that we can serve you better. Best regards Chua Manager

Dear Mario, Warmest greeting from Hotel Hsiang Garden. First of all, thank you for spending your time to write us a valuable feedback about our hotel and did leave some useful tips for other user to see. We are grateful our facilities and services provided to you during your stay was up to your expectation. However, it's a regret from us that the room toilet was not clean well. We do hope that we can have a chance to serve you better in your future trip in sandakan. Thank you and good day to you Regards Chua Hotel Hsiang Garden

首先，我们酒店很感激您宝贵的意见。 本酒店非常抱歉在您入住期间我们服务所带来的不便。 请您谅解我们酒店有点陈旧， 所以难免有些房间会有怪味。但是我们也会再更加小心处理这个问题，以确保贵宾入住时有个干净舒服味道怡人的房间。本酒店再一次对所带来到不愉快的经验感到抱歉，也希望以后还有机会可以为尊贵的您提供更好的服务。 期待您的到来。 谢谢。 酒店副理