Front of property

Reviews of Avenue Inn Downtown San Luis Obispo

2.5 out of 5
Avenue Inn Downtown San Luis Obispo
345 Marsh St, San Luis Obispo, CA

Reviews

8.8

Excellent

Rating 10 - Excellent. 575 out of 1010 reviews" "
Rating 8 - Good. 292 out of 1010 reviews" "
Rating 6 - Okay. 90 out of 1010 reviews" "
Rating 4 - Poor. 27 out of 1010 reviews" "
Rating 2 - Terrible. 26 out of 1010 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

7.8/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Xavier

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing host, quiet and extremely clean
Stayed 1 night in Mar 2024
Response from Customer Care Team on Mar 25, 2024
Dear Xavier, thank you for your kind words! We're thrilled to hear that you had an amazing experience with us and that you found our host to be exceptional. Providing a quiet and impeccably clean environment for our guests is a top priority, and we're delighted that we could exceed your expectations in this regard. Your satisfaction means the world to us, and we truly appreciate your feedback. We can't wait to welcome you back for another wonderful stay in the future!Best Regards, Avenue Inn Customer Care Team

10/10 Excellent

David, Arden

Business traveller
Made last minute reservation and staff was great upon arriving and room was nice and clean.
Stayed 1 night in Mar 2024
Response from Customer Care Team on Mar 25, 2024
Dear David, thank you for sharing your experience with us! We're delighted to hear that our staff provided excellent service during your last-minute reservation and that you found your room to be nice and clean upon arrival. Providing a comfortable and welcoming environment for our guests is our top priority, and we're thrilled that we could meet your expectations. If there's anything else we can do to make your stay even more enjoyable in the future, please don't hesitate to let us know. We look forward to welcoming you back for another fantastic stay!Best Regards, Avenue Inn Customer Care Team

10/10 Excellent

Hao

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, walk distance to downtown. Everything is great except the shower head doesn’t work well. It’s the type set on the ceiling, not flexible to adjust the mode and it’s too high for me. Other than that, our stays were great.
Stayed 2 nights in Mar 2024
Response from Customer Care Team on Mar 25, 2024
Dear Hao, thank you for taking the time to share your feedback with us. We're delighted to hear that you enjoyed your stay and found our location convenient for exploring downtown. Your comments regarding the shower head are duly noted, and we apologize for any inconvenience this may have caused. We will certainly look into options for improving the shower experience for our guests, including potentially adjusting the height or installing more adjustable shower heads. We appreciate your valuable input, and we hope to welcome you back for another great stay in the future.Best Regards, Avenue Inn Customer Care Team

10/10 Excellent

Joy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. walking distance to the old town. Close to freeway but peaceful and quiet for the entire stay. Room space is not that big but everything is very tidy and clean.
Stayed 2 nights in Mar 2024
Response from Customer Care Team on Mar 18, 2024
Dear Joy, we're thrilled to hear that you enjoyed our hotel's fantastic location, conveniently close to the old town and freeway access, yet still offering a peaceful and quiet atmosphere throughout your stay. Providing a comfortable and clean environment for our guests is paramount to us, and we're delighted that you found everything to be tidy and well-maintained, despite the room space not being expansive. Your positive feedback is greatly appreciated, and we hope to have the pleasure of welcoming you back for another enjoyable stay in the future!Best Regards, Avenue Inn Customer Care Team

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very clean, and having a window in the bathroom was a big plus for me. The filter in the air conditioning heating unit was very clean also. I will definitely stay here again
Stayed 2 nights in Mar 2024
Response from Customer Care Team on Mar 12, 2024
Dear Chris, thank you for taking the time to share your positive experience with us. We're thrilled to hear that you found our rooms clean and appreciated the added benefit of a window in the bathroom. Maintaining a comfortable and hygienic environment is essential, and we're delighted that we could meet your expectations. Your kind words encourage us to continue providing excellent service. We look forward to welcoming you back on your next visit and thank you for choosing us.Best Regards, Avenue Inn Customer Care Team

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Customer Care Team on Mar 6, 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

10/10 Excellent

Alexis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Avenue Inn is a real find in the quaint town of San Luis Obispo! With easy access to Hwy 101, it lands you quickly from your journey and lets you settle in quickly with efficient staff. Ready to take on the town, you can walk or drive to shopping, dining, and tourist attractions, and return to rest for your next SLO outing. A lovely enclave for a home away from home vacation experience!
Stayed 2 nights in Mar 2024
Response from Customer Care Team on Mar 5, 2024
Dear Alexis, thank you for taking the time to share your wonderful experience at Avenue Inn in San Luis Obispo! We're thrilled to hear that our convenient location and efficient staff contributed to your pleasant stay. It's fantastic that you found our inn to be a lovely enclave for a home-away-from-home vacation experience. We strive to provide a welcoming and comfortable environment for our guests, and we're delighted that you enjoyed the ease of access to the town's attractions. We appreciate your kind words and look forward to the pleasure of hosting you again for your next SLO outing. Thank you for choosing Avenue Inn!Best Regards, Avenue Inn Customer Care Team

10/10 Excellent

Julie

Stayed 1 night in Mar 2024
Response from Customer Care Team on Mar 25, 2024
Dear Julie, we appreciate the awesome rating that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards, Avenue Inn Customer Care Team

10/10 Excellent

Katherine

Stayed 1 night in Mar 2024
Response from Customer Care Team on Mar 23, 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

10/10 Excellent

Angel, Paso Robles

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best location in downtown hiding in plain sight.
Stayed 1 night in Feb 2024
Response from Customer Care Team on Mar 5, 2024
Dear Angel, thank you for taking the time to share your feedback with us. We are delighted to hear that you found our hotel to be in the best location, right in the heart of downtown. Our team works hard to provide a comfortable and convenient experience for our guests, and we are pleased to know that you enjoyed your stay. If you have any suggestions or specific comments on how we can make your next visit even better, please feel free to share. We look forward to welcoming you back for another great stay.Best Regards, Avenue Inn Customer Care Team

8/10 Good

Candace, Trabuco Canyon

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Perfect hotel for a quick visit to SLO. Manager and staff are always so friendly. Rooms are basic but very clean and nice.
Stayed 1 night in Feb 2024
Response from Customer Care Team on Mar 5, 2024
Dear Candace, thank you for your kind words and for choosing our hotel for your recent visit to SLO. We are delighted to hear that you found our manager and staff to be friendly, and we appreciate your positive comments about our clean and comfortable rooms. Our team strives to provide excellent service to all our guests, and it's always rewarding to receive such positive feedback. We look forward to welcoming you back for another pleasant stay the next time you're in the area.Best Regards, Avenue Inn Customer Care Team

10/10 Excellent

floyd

Liked: Cleanliness, amenities
Absolutely wonder staff Helpful and polite
Stayed 1 night in Jan 2024
Response from Customer Care Team on Feb 28, 2024
Dear Floyd, thank you for choosing our hotel for your stay, and we appreciate your positive comments about our staff. It's wonderful to hear that our team was helpful and polite during your visit. We strive to provide exceptional service, and your feedback encourages us to continue our efforts. If there's anything specific you'd like to share about your experience or if there are areas where we can improve further, please feel free to let us know. We look forward to welcoming you back for another enjoyable stay in the future.Best Regards, Avenue Inn Customer Care Team

10/10 Excellent

Habibah

Stayed 2 nights in Feb 2024
Response from Customer Care Team on Mar 21, 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

10/10 Excellent

Monique

Liked: Cleanliness, staff & service, property conditions & facilities
Great basic hotel with friendly staff. Room was very clean and in good condition
Stayed 1 night in Feb 2024
Response from Customer Care Team on Feb 22, 2024
Hi Monique,Thank you for choosing to stay with us and for sharing your positive feedback. We're thrilled to hear that you had a great experience at our hotel and that you found our staff to be friendly. It's wonderful to know that you were pleased with the cleanliness and condition of your room. Providing a comfortable and welcoming environment is our top priority, and we're delighted that we met your expectations. Your satisfaction means everything to us, and we look forward to welcoming you back for another fantastic stay in the future!Best Regards, Avenue Inn Customer Care Team

6/10 Okay

Kimberly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Customer Care Team on Feb 20, 2024
Dear guest, we are always anxious to get feedback from our guests in relation to their stays with us, so we very much appreciate your rating, thank you. Whilst we are pleased that you had a reasonable stay here, we aim to exceed all of our guests’ expectations, and we are disappointed that we did not exceed yours. We sincerely hope you will give us another opportunity to host you. Thanks again.Best Regards,Customer Care Team

10/10 Excellent

Bertha

Stayed 1 night in Feb 2024
Response from Customer Care Team on Mar 21, 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

8/10 Good

Weiwei

The place is clean, simple and just right for a short one night stay.
Stayed 1 night in Feb 2024
Response from Customer Care Team on Feb 13, 2024
Dear Weiwei, thank you for choosing to stay with us and for taking the time to share your positive feedback. We're pleased you found our accommodations clean and suitable for a short stay. If any aspects of your experience stood out or any suggestions you may have, please feel free to share. We appreciate your support and hope to have the opportunity to welcome you back for another enjoyable stay.Best Regards, Avenue Inn Customer Care Team

10/10 Excellent

Alyce

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing stay. They were even kind enough to hold my bag after I checked out so I could shop around downtown. Will stay here again when I come back!
Stayed 1 night in Jan 2024
Response from Customer Care Team on Jan 29, 2024
Dear Alyce, thank you for taking the time to share your wonderful experience with us! We are delighted to hear that you had an amazing stay and that our team went above and beyond to accommodate your needs, including holding your bag after checkout so you could explore downtown. We appreciate your kind words and are thrilled to know that you plan to stay with us again on your next visit. It will be our pleasure to welcome you back and ensure you have another enjoyable stay with us!Best Regards, Avenue Inn Customer Care Team

10/10 Excellent

Cosmo

Travelled with partner
Stayed 1 night in Jan 2024
Response from Customer Care Team on Jan 18, 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

10/10 Excellent

John

Stayed 1 night in Jan 2024
Response from Customer Care Team on Jan 16, 2024
Dear John, thank you so much for your stellar rating! This means a lot to us. We hope you enjoyed your visit and look forward to welcoming you back the next time you visit the area. Best Regards, Avenue Inn Customer Care Team

6/10 Okay

Valentina, Beverly Hills

Liked: Cleanliness, staff & service
It was a last minute booking so we didn’t have too many options. It definitely feels like a motel. We had a room on the end and there were odd noises all night long. Maybe coming from maintenance.. it is conveniently located and a easy walk to a lot of restaurants.
Stayed 1 night in Dec 2023
Response from Customer Care Team on Jan 16, 2024
Dear Valentina, thank you for taking the time to share your feedback with us. We appreciate your choosing our hotel for your last-minute stay. We apologize for any disturbances you experienced during your visit. Your comfort is important to us, and we will look into the issues you mentioned to ensure a better experience for our guests in the future. We are pleased to hear that our convenient location was beneficial for your plans and that you found various restaurants within walking distance. Thank you for your understanding, and we hope to have the opportunity to welcome you back for an improved experience.Best Regards, Avenue Inn Customer Care Team

10/10 Excellent

Kyle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Customer Care Team on Jan 9, 2024
Dear Kyle, we appreciate the awesome rating that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards, Avenue Inn Customer Care Team

10/10 Excellent

Stephen

Travelled with partner
Liked: Cleanliness
Stayed 1 night in Jan 2024
Response from Customer Care Team on Jan 9, 2024
Dear Stephen, thank you so much for your stellar rating! This means a lot to us. We hope you enjoyed your visit and look forward to welcoming you back the next time you visit the area. Best Regards, Avenue Inn Customer Care Team

10/10 Excellent

Erika

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and perfect location
Stayed 1 night in Jan 2024
Response from Customer Care Team on Jan 9, 2024
Dear Erika, thank you for your positive feedback! We're thrilled to hear that you found our staff great and appreciated our perfect location. Our team strives to provide exceptional service, and we're delighted to know that we met your expectations. We look forward to welcoming you back for another enjoyable stay in the future.Best Regards, Avenue Inn Customer Care Team

10/10 Excellent

Rebecka

Liked: Cleanliness
Stayed 1 night in Dec 2023
Response from Customer Care Team on Jan 2, 2024
Dear Rebecka, thank you so much for your stellar rating! This means a lot to us. We hope you enjoyed your visit and look forward to welcoming you back the next time you visit the area. Best Regards, Avenue Inn Customer Care Team

10/10 Excellent

Monica

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The check in was easy and the young man in the front that helped us was so nice and gave us good tips on where to eat. Room was very clean and modern. It was exactly what we needed and it had all the shampoos, conditioners, lotion, body gels you would need. We will recommend this cute place to others and for sure will stay here again. Coffee in lobby was great!!
Stayed 1 night in Dec 2023
Response from Customer Care Team on Jan 2, 2024
Dear Monica, thank you for sharing such a positive experience with us! We're thrilled to hear that your check-in process was smooth, and our staff was able to provide helpful recommendations. It's wonderful to know that you found our rooms clean, modern, and well-stocked with amenities. We appreciate your kind words and recommendation. Looking forward to welcoming you back for another great stay, and we're glad you enjoyed the coffee in the lobby!Best Regards, Avenue Inn Customer Care Team

10/10 Excellent

Carolyn

Stayed 1 night in Dec 2023
Response from Customer Care Team on Jan 18, 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

10/10 Excellent

christy

Liked: Cleanliness, staff & service, property conditions & facilities
Loved the place. Easy freeway access. Close to downtown. Room was spacious and clean.
Stayed 1 night in Dec 2023
Response from Customer Care Team on Jan 2, 2024
Dear Christy, we're delighted to hear that you loved your stay with us! It's wonderful to know that you found our location convenient, appreciated the easy freeway access, and enjoyed the spacious, clean room. Thank you for your positive feedback, and we look forward to welcoming you back on your next visit.Best Regards, Avenue Inn Customer Care Team

10/10 Excellent

david

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quick getaway... checked all the boxes.
Young man at the front desk was friendly and handled the check-in quickly. Room was quaint, but very clean. Bed was comfortable; there was a microwave and 'frig; bathroom was pretty good-sized and contained all the immenities. Walking distance to the hot spots in town.
Stayed 1 night in Dec 2023
Response from Customer Care Team on Dec 26, 2023
Dear David, thank you for your positive feedback! We're delighted to hear that you had a pleasant check-in experience and found our room amenities to your liking. Our team takes pride in ensuring a clean and comfortable environment for all our guests. It's great to know that our location was convenient for your needs as well. We look forward to welcoming you back on your next visit to town!Best Regards, Avenue Inn Customer Care Team

10/10 Excellent

Roger, Mission Viejo

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay!
Stayed 1 night in Dec 2023
Response from Customer Care Team on Dec 26, 2023
Dear Roger, thank you for sharing your positive feedback! We're thrilled to hear that you had a great stay with us. Your satisfaction is important to us, and we're delighted that we met your expectations. We look forward to welcoming you back on your next visit! If you have any further comments or requests for your future stays, please don't hesitate to let us know. We're here to ensure you have a pleasant experience each time you stay with us.Best Regards, Avenue Inn Customer Care Team

10/10 Excellent

Janice

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Customer Care Team on Dec 21, 2023
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

10/10 Excellent

Lucinda

Stayed 1 night in Dec 2023
Response from Customer Care Team on Dec 21, 2023
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

10/10 Excellent

Noemi

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Customer Care Team on Feb 5, 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

8/10 Good

Timothy

Liked: Staff & service, amenities, property conditions & facilities
Nice enough place that I’ve stayed at a couple times before. Clean, comfortable and convenient, which is what I’m usually looking for. It’d be nice if there was someplace to sit outdoors.
Stayed 1 night in Dec 2023
Response from Customer Care Team on Dec 19, 2023
Dear Timothy, thank you for your positive feedback regarding the cleanliness of our property. We strive to provide a pristine environment for all our guests. We appreciate your stay with us and hope to welcome you back soon.Best Regards, Avenue Inn Customer Care Team

6/10 Okay

Michael

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Customer Care Team on Dec 19, 2023
Dear Michael, thank you for taking the time to rate your recent stay at our hotel. While it is good to hear that you had a reasonable stay, we are sorry for the issues that you encountered that marred your time with us. Please know that we will be looking into this. We appreciate your feedback and we hope to remain your hotel of choice in this area and to give you a better stay on a future visit. Best Regards, Avenue Inn Customer Care Team

8/10 Good

Ignacio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Customer Care Team on Dec 12, 2023
Dear Ignacio, we appreciate the awesome rating that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards, Avenue Inn Customer Care Team

10/10 Excellent

Joseph

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Customer Care Team on Dec 12, 2023
Dear Joseph, thank you so much for your stellar rating! This means a lot to us. We hope you enjoyed your visit and look forward to welcoming you back the next time you visit the area. Best Regards, Avenue Inn Customer Care Team

10/10 Excellent

William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
While the room was a bit on the small side, it was clean and functional and the location could not have been better.
Stayed 2 nights in Dec 2023

6/10 Okay

DAPHNE

Disliked: Room comfort
Stayed 2 nights in Nov 2023
Response from Customer Care Team on Dec 5, 2023
Dear Daphne, thank you for choosing to stay with us. We regret to hear that you found the room comfort to be lacking. Our team values guest feedback, and we apologize for any inconvenience you experienced. If there are specific details about your room comfort that you'd like to share, please feel free to provide more information. We strive to continually improve, and your insights are valuable to us. We hope to have the opportunity to better serve you in the future and provide a more comfortable experience.Best Regards, Avenue Inn Customer Care Team

10/10 Excellent

Brian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, safe and friendly.
Stayed 2 nights in Nov 2023
Response from Customer Care Team on Dec 5, 2023
Dear Brian, we are delighted to hear that you found our hotel clean, safe, and with friendly service. Guest satisfaction is our top priority, and we appreciate your positive feedback. If there's anything specific you enjoyed about your stay or any suggestions you may have, feel free to share. We are always looking for ways to enhance the guest experience. Thank you for choosing our hotel, and we look forward to welcoming you again in the future!Best Regards, Avenue Inn Customer Care Team

8/10 Good

Aura

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pros: Location is perfect, right on the beginning of the town's main street. Gas station mini mart right across the street. Clean and tidy. Rooms are comfy with sufficient space. Beds are comfortable. Easy parking. Cons: Walls are a bit paper thin, in case you have loud neighbours. And in-room coffee isn't great (but there is good coffee in the lobby).
Stayed 1 night in Nov 2023
Response from Customer Care Team on Dec 5, 2023
Dear Aura, we're thrilled to hear that you appreciated many aspects of our hotel during your stay! The convenient location at the beginning of the town's main street, along with the nearby gas station mini-mart, indeed adds to the ease of your stay. It's fantastic to know that you found the rooms clean, tidy, and comfortable, with ample space and cozy beds. Additionally, we're glad that parking was convenient for you. However, we regret any inconvenience caused by the thin walls which allowed noise from neighboring rooms to be audible. We understand the importance of a peaceful stay and apologize for any disturbances you encountered. Regarding the in-room coffee, we appreciate your feedback and will take it into consideration to enhance our offerings. We're pleased to know that you found good coffee available in the lobby and hope this helped elevate your overall experience. Thank you for choosing to stay with us! If there's anything else we can do to improve your next visit or any specific preferences you have for your stay, please feel free to let us know. We value your feedback and hope to welcome you back soon for an even more enjoyable stay!Best Regards, Avenue Inn Customer Care Team

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Great price.
Stayed 1 night in Nov 2023
Response from Customer Care Team on Dec 5, 2023
Dear Jennifer, we're glad to hear that you found our pricing to be great! We aim to offer competitive rates while providing a comfortable and enjoyable experience for our guests. Your satisfaction is important to us, and we appreciate your positive feedback. If there's anything specific we can do to make your next stay even better, please don't hesitate to let us know. Thank you for choosing us, and we hope to welcome you back for another pleasant stay in the future!Best Regards, Avenue Inn Customer Care Team

10/10 Excellent

Paul

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was quick and easy. Staff friendly and helpful. Conveniently located near minimart, 7-11, CVS, Libertine Brewery. Mini-frig and microwave. Heat AC worked great. Everything we needed. Highly recommend.
Stayed 1 night in Nov 2023
Response from Customer Care Team on Nov 28, 2023
Dear Paul, we're delighted to hear that your check-in process was swift and that our staff provided you with friendly and helpful service. It's fantastic that our location and amenities suited your needs perfectly, and we're glad you found everything convenient. Thank you for recommending us! We look forward to welcoming you back on your next visit.Best Regards, Avenue Inn Customer Care Team

6/10 Okay

Keith

Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2023
Response from Customer Care Team on Nov 25, 2023
Dear guest, we are always anxious to get feedback from our guests in relation to their stays with us, so we very much appreciate your rating, thank you. Whilst we are pleased that you had a reasonable stay here, we aim to exceed all of our guests’ expectations, and we are disappointed that we did not exceed yours. We sincerely hope you will give us another opportunity to host you. Thanks again.Best Regards,Customer Care Team

8/10 Good

Patricia Galvan or Gabriela

Liked: Property conditions & facilities
Love the cleanness of the room and all around great service and location!!!
Stayed 1 night in Nov 2023
Response from Customer Care Team on Nov 25, 2023
Dear Patricia, we're thrilled to know you appreciated the cleanliness of our rooms and enjoyed our service and location. Providing a clean and comfortable environment is our priority, and it's fantastic to hear that we met your expectations. Thank you for choosing us, and we hope to welcome you back for another exceptional stay!Best Regards, Avenue Inn Customer Care Team

10/10 Excellent

Matt

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Nov 2023
Response from Customer Care Team on Nov 23, 2023
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

10/10 Excellent

Alina, Santa Clarita

Stayed 1 night in Nov 2023
Response from Customer Care Team on Dec 7, 2023
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

10/10 Excellent

Chuck

Liked: Cleanliness, staff & service, property conditions & facilities
Small shower size.
Stayed 1 night in Nov 2023
Response from Customer Care Team on Nov 16, 2023
Dear Chuck, we're sorry to hear that the size of the shower didn't meet your expectations during your stay. We understand that the comfort and size of the shower play a significant role in our guests' satisfaction. Your feedback is valuable to us, and we'll certainly take this into consideration as we continuously strive to improve our accommodations and amenities. If there are any specific suggestions or preferences you have regarding the shower or any other aspects of your stay that we can handle to enhance your experience in the future, please feel free to let us know. Your comfort during your stay is important to us, and we hope to have the opportunity to provide a more satisfying experience on your next visit.Best Regards, Avenue Inn Customer Care Team

8/10 Good

vesna

Stayed 2 nights in Nov 2023
Response from Customer Care Team on Dec 5, 2023
Dear Vesna, thank you so much for your valuable feedback. It gives us immense pleasure to understand that you were happy with your stay and we look forward to hosting you soon! Best Regards, Avenue Inn Customer Care Team

10/10 Excellent

Chunli, Fremont

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location walk to many shops and eateries in downtown.
Stayed 1 night in Nov 2023
Response from Customer Care Team on Nov 14, 2023
Dear Chunli, thank you for taking the time to share your positive feedback with us. We're delighted to hear that you enjoyed our great location, allowing easy access to downtown shops and eateries. If you have any additional comments or suggestions, feel free to share them with us. We appreciate your patronage and hope to welcome you back for another enjoyable stay.Best Regards, Avenue Inn Customer Care Team