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La Concha Renaissance San Juan Resort – Avis

4 out of 5
La Concha Renaissance San Juan Resort
1077 Ashford Ave Condado, San Juan

Avis

8,6

Excellent

Note de 10 – Excellent, d’après 1119 avis sur 1818." "
Note de 8 – Bien, d’après 368 avis sur 1818." "
Note de 6 – Acceptable, d’après 157 avis sur 1818." "
Note de 4 – Médiocre, d’après 76 avis sur 1818." "
Note de 2 – Terrible, d’après 98 avis sur 1818." "

8,8/10

Propreté

8,8/10

Service et personnel

8,8/10

Commodités

8,8/10

État et installations de l’hébergement

8,6/10

Écoresponsabilité

Avis

8/10 – Bien

Olivia

Séjour de 1 nuit en décembre 2023

8/10 – Bien

Olivia

Voyage en famille
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Service impeccable et très bonne ambiance
Séjour de 1 nuit en novembre 2023

10/10 – Excellent

Kimberly

Voyage en groupe
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Staff was more than accommodating with any request we had. This was the perfect resort for a girls trip, food excellent, pool and beach beyond our expectations. Music was new and fresh. The lobby gorgeous and fun at all hours. The night club was great. The staff was friendly and went above and beyond.
Séjour de 2 nuits en mai 2024

8/10 – Bien

Monica

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 5 nuits en mai 2024

10/10 – Excellent

Loreen

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
It was an exceptional stay. The resort offers something for all ages. I was on a trip with just my husband. We booked an Oceanview suite, and I was not disappointed with the view. The rooms are standard, the bed was very comfortable and in the suite everything is available in the kitchen if needed. There are many restaurants to choose from, as you can also go to their sister hotel next door, the Vanderbilt, but the poolside restaurant, Solera, had amazing food. It was the best chicken breast I had by far. The access to the beach is breathtaking. The staff was very helpful. There were reviews about the noise, I will say if you secure a room near the pools or lobby, then yes the noise can be a factor. We were on the other side and heard nothing as we chose the ocean view suite. The lobby does play music and many guests are in the pool late. If you are visiting San Juan and not planning to tour other areas on the island, you do not need a rental car. Ubers are easy to get in San Juan, and many of the tours offer pick-up from the hotel. This resort was exceptional and I would book this location once again and recommend it completely.
Séjour de 4 nuits en mai 2024

10/10 – Excellent

Joseph

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Second time vacationing here and La Concha never disappoints! From the cleanliness and beautiful ambiance to the amazing staff and service! We will be back!
Séjour de 4 nuits en mai 2024

10/10 – Excellent

Albert

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The entire stay was awesome from the time we reserved until check out. The concierge team was amazing! I would definitely stay again. It would be even better if it was an all inclusive resort, the food can get pricey.
Séjour de 3 nuits en mai 2024

10/10 – Excellent

sajani

Voyage en groupe
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
beautiful
Séjour de 2 nuits en mai 2024

10/10 – Excellent

Terrell Jerome

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Tgis property is beautiful we will be back
Séjour de 3 nuits en mai 2024

10/10 – Excellent

Alicia

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 3 nuits en mai 2024

10/10 – Excellent

Sacramento

Voyage de couple, Voyage en groupe
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Points faibles : Commodités
The doorman going to the pools was exceptional.
Séjour de 3 nuits en mai 2024

10/10 – Excellent

Inna

Voyage de couple
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
it was a great vacation, hotel with many pools with a nice view from the window, clean area, friendly staff
Séjour de 6 nuits en mai 2024

10/10 – Excellent

Bjorn

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Very well kept resort. Friendly staff. I don’t like the resort fees they charge. They do show what the resort fees are for but we hardly used any of the services. $72 resort fee a night is kinda steep.
Séjour de 7 nuits en mai 2024

10/10 – Excellent

Andrea

Séjour de 3 nuits en mai 2024

10/10 – Excellent

Alicia Flores

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Best resort I’ve stayed at!
Séjour de 4 nuits en mai 2024

10/10 – Excellent

Orval D

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Wonderful staff and beautiful hotel right off the ocean. I stayed a room with a balcony and view of the ocean.
Séjour de 3 nuits en mai 2024

10/10 – Excellent

Brenda

Voyage de couple
The hotel is convenient located. Everything is super clean. The pool and beach area are amazing.
Séjour de 1 nuit en mai 2024

10/10 – Excellent

maria de la concepcion anelhayet, San luis potosi

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Buen hotel y el personal del front desk excelentes!
Séjour de 2 nuits en avril 2024

10/10 – Excellent

Jervonda

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Beautiful property. Loved the food. Overall 10/10
Séjour de 4 nuits en mai 2024

8/10 – Bien

Kayley

Points forts : Service et personnel
Points faibles : État et installations de l’hébergement
The staff was amazing. Room and details were dirty. We were sent to a room that was under construction. Overall a good stay thanks to the pool and staff! Love the beach access.
Séjour de 4 nuits en mai 2024

10/10 – Excellent

Paterneth Lee

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Amazing staff, great location, multiple restaurants, amazing amenities. Would love to stay here again!
Séjour de 4 nuits en mai 2024

10/10 – Excellent

Safiya

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Friendly staff . Beautiful resort . Close to all restaurants and shops
Séjour de 4 nuits en mai 2024

8/10 – Bien

Amy

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
enjoyed my stay at La Concha. A great vibe and the hotel and pools are beautiful. Other than a grumpy bartender, the staff was incredibly friendly and helpful. If you're young and like nightlife, it's a great place to hang out. It was also fine for people who want to go to bed earlier. Lots of great restaurants close to the hotel and everything is an affordable uber ride away. Loved the adult pool steps away from the ocean. Great coffee shop inside the lobby. My only cons would be that the hotel bar and beach food/drinks are crazy expensive and so are most of the restaurants in the resort. We ended up with a 1st floor cabana room which was not good. We couldn't open our curtains because our room looked out to the pool and visa versa. The lowest we could get the temperature in the room was 70 degrees which made it not the most comfortable to sleep at night. After leaving the resort, I had an issue with my bill. I called the hotel and just kept getting directed to VM. I called Marriot and was told someone would get back to me but no one did. It seemed customer service stopped after you leave the resort. I ended up figuring out the issue on my own. Overall, Great resort. Would recommend!
Séjour de 3 nuits en mai 2024

8/10 – Bien

Cynthia

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en mai 2024

8/10 – Bien

Amy

Voyage en groupe
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
La Concha was conveniently located and the staff was helpful and friendly. For the cost of the room, I would have expected a little bit more in terms of the quality of the room. The sink wasn’t working well and the faucet was loose. And while I know it’s a bar at night, the lobby music was ridiculously loud. You couldn’t even hear yourself talk when checking in.
Séjour de 1 nuit en mai 2024

8/10 – Bien

RUBEN VILLAGRAN

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Es un hotel viejo, le falta mantenimiento a las fachadas. Las albercas son pequeñas. La habitación está bien. Varios restaurantes alrededor en la zona. La playa es peligrosa por las corrientes, no recomendada para nadar, eso sí muy bonita.
Séjour de 7 nuits en avril 2024

10/10 – Excellent

Victor Kidwell

Voyage en famille avec de jeunes enfants
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Perfect for families.
Séjour de 1 nuit en mai 2024

10/10 – Excellent

Mecca

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 3 nuits en mai 2024

10/10 – Excellent

Jazmine

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
I loved how nice this hotel resort is and how conveniently located is the staff is so friendly i definitely will be staying here again I highly recommend staying here.
Séjour de 4 nuits en mai 2024

2/10 – Terrible

francisco

Points faibles : Propreté, service et personnel et état et installations de l’hébergement.
No buena
Séjour de 3 nuits en mai 2024

10/10 – Excellent

Luisita

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 3 nuits en mai 2024

10/10 – Excellent

J

Voyage en groupe
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
All the staff members are friendly and welcoming.
Séjour de 1 nuit en mai 2024

10/10 – Excellent

Lazarus

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Very Nice And Clean Employees Were Very Nice Food And Drinks Were Great
Séjour de 5 nuits en avril 2024

10/10 – Excellent

Lillian

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Todo me encantó
Séjour de 1 nuit en avril 2024

10/10 – Excellent

Paris

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Very nice hotel!
Séjour de 4 nuits en avril 2024

10/10 – Excellent

Rene Sauri

Voyage en groupe
Points forts : Propreté, commodités
Great deff be back
Séjour de 3 nuits en mai 2024

8/10 – Bien

Jessica

Voyage en groupe
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Nice resort.
Séjour de 3 nuits en mai 2024

6/10 – Acceptable

KEISHA

Voyage en famille
Points forts : État et installations de l’hébergement
Points faibles : Service et personnel
There is some suspicious hidden fees that I was not aware of separate to the $360 resort fee. There is no indication stating an additional $500 fee will be held for incidental charges for food/drink purchases on the resort that will be deducted. I asked the representatives to show me where the $100 per day incidental fee is stated on the contract and still there is nothing shown in writing, which is quite bogus and unprofessional, as these additional charges can be changed based of the hotels discretion. Also, the representative ‘Luis’ when I asked for this information in writing to provide clarification, he was also not understanding, nor was able to provide any form of documentation showing the additional incidental fee daily rate in dollar amounts. The only thing shown was guest will be charge $250 for smoking in a non-smoking room. I also called Expedia where I booked the hotel and they were also unaware of the hotel additional fees. Lastly, my bathroom shower head had no water pressure and no matter how many times I informed the hotel, no one came to fix it. I was also disappointed that I couldn’t enjoy the pool because I was told an event would be taking place at the pool and I had to get out. My other concern is the fact that, even when wearing my hotel band on my hand, I was stopped several times to show if I was staying at the hotel. I’m not sure why, because I didn’t see other guest being stopped to show their resort band.
Séjour de 5 nuits en mai 2024

10/10 – Excellent

James, Cutler Bay

Voyage en famille, Voyage de couple
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
I have stayed here many times, love the property and the location
Séjour de 4 nuits en mai 2024

8/10 – Bien

Latasha

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Nice and convenient
Séjour de 3 nuits en mai 2024

10/10 – Excellent

michael

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 6 nuits en avril 2024

10/10 – Excellent

Octavius

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Everything was great, definitely will return
Séjour de 4 nuits en mai 2024

10/10 – Excellent

Gabriela

Great experience
Séjour de 3 nuits en mai 2024

10/10 – Excellent

Dwight R, Brooklyn

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The property was located in an area with easy walking for dining. The pool areas were all clean and easy to access. The beach access was also very clean and easy to access. Also, I enjoyed gambling on the property as well.
Séjour de 4 nuits en avril 2024

10/10 – Excellent

Christina

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The property was very fun. Nice rooms, great drinks and food, nice pools
Séjour de 3 nuits en mars 2024

10/10 – Excellent

Emeldine

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Its was clean
Séjour de 6 nuits en avril 2024

10/10 – Excellent

Jake

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Great place to stay- ocean views, clean property, nice sized room, friendly staff, vibrant lobby, excellent location.
Séjour de 3 nuits en avril 2024

8/10 – Bien

Melissa

Voyage en groupe
Points forts : Service et personnel, commodités
The hotel was very nice for the most party. Rooms were somewhat updated but small and still could use some upgrades. The bed was very comfortable. The staff were all nice and helpful during our stay. Food at the resort was decent for a hotel but a little overpriced for the quality of it. However, the serafina restaurant that is also on the hotel was amazing and we enjoyed our food there very much. Hotel could improve on cleanliness of bathrooom in the lobby and my the pools/beach. Also, the hotel has a night club in it so except large, loud crowds of people up to 3ish am especially on weekends.
Séjour de 4 nuits en avril 2024

8/10 – Bien

Alexandra

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
I absolutely loved the resort,the staff were nice,respectful and helpful.
Séjour de 4 nuits en avril 2024

10/10 – Excellent

Jacqueline L

Voyage de couple
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Our stay here was amazing. We had an ocean view room with an entire wall of windows. The shower was roomy. The room was clean and offered many amenities. If I'm being nitpicky, we weren't fans of the pillows and the thermostat fan would reset to the lowest setting automatically, which made the room too warm for us. The staff were ALWAYS friendly and helpful. Lots of places around the area to eat and a pharmacy a block away if you left anything at home. We would def stay here again!
Séjour de 7 nuits en avril 2024