Ratings based on 463 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
92% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom L

Outstanding Hotel

Posted 2-Mar-2015
Beautiful hotel with wonderful front desk and valet staff. The only down fall was housekeeping as they would always forget to replenish our towels. They would take the dirty ones and not give us any clean towels. Then when we would ask for towels they would give us one towel and two bath mats. So we'd have to call again. When they would drop it off they acted like they were doing us a favor. It would've been a favor if we were asking for extra towels, not the ones we should have had in the first place. This was the only reason I couldn't give them the excellent rating for room cleanliness and comfort.
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 1-Mar-2015
Corner room was a little noisy otherwise it was very comfortable and the staff was outstanding.
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 1-Mar-2015
Everything was great except the room service took WAY too long. When we ordered the staff person said it would be 35 minutes or less. It took 50 minutes!! All we ordered was Buffalo Wings and 2 sodas! AND one of the sodas was incorrect. Other than that incident all was great and the FO staff was very friendly.
4 out of 5
Recommended
for Business Travellers
by A verified travellerfrom Long Beach

Posted 24-Jan-2015
Pros: Customer service oriented. Friendly staff!
Cons: Valet parking procedure
Location: Great location
Hotel met my expectations. Hotel staff very professional and very service oriented.
2 out of 5
by A verified traveller

Wouldn't stay again. $299 for a sub-standard room.

Posted 23-Jan-2015
There was no blanket on the bed, no hair dryer and the fridge was left unplugged with a rotten sandwich inside. No self parking and valet is $36/day. Absolutely not worth the cost
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Portland OR

Posted 13-Jan-2015
Excellent hotel, well maintained, good location. The staff was very nice. Well organized. The meetings facilities are very nice.
5 out of 5
Recommended
for Everyone
by A verified traveller

Very nice hotel not far from the SAP Center

Posted 12-Jan-2015
Pros: Clean, quiet and great staff.
Location: Sharks game at the SAP Center was an easy walk.
Easy walking distance from sights in downtown. Light rail on the next street, plenty of taxis. The Staff was very helpful and gracious!!! Water was hot and room clean. We were near the elevator but the noise level was zero.
1 out of 5
by A verified travellerfrom Anaheim, Ca

Worst Neighbors Ever!

Posted 30-Dec-2014
I would give the hotel 5 stars but my neighbors had to of been the most inconsiderate, rude and disrespectful bunch of people ever. It seems they thought they were the only people at the hotel making so much noise yelling fighting screaming talking so loud I was awaken by them speaking so loud. And to believe that this is the hotel that host the visiting NFL teams. Wowzer At the end of the day we checked out a day early cancelling our vacation but the man at the front desk was very nice and apologized for the people that ruined our stay.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Tokyo

レートが安い時に予約できれば、この上無し。最高でした。

Posted 16-Dec-2014
Pros: インターネットは有料でしたが、とても早い
Location: コンベンションセンター (1Fで繫がっている)
掛け布団がとても気持ちよい。重量なのか、材質なのか、何故か解らないが、とにかく包みこまれる感触が最高。
5 out of 5
Recommended
for Everyone
by A verified travellerfrom California

Decent hotel for the price

Posted 9-Dec-2014
Pros: Decent price, close to event
Cons: Complimentary breakfast, microwave.
Location: Convention center, SAP center, random San Jose things (ie: Christmas in the Park was going on at the time).
Compared to other hotel's in the area, it was a decent price for what you got. Could have been a lot nicer though if the continental breakfast was either cheaper or free. But overall, I would definitely return here if I was to return to San Jose.