Ratings based on 520 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
92% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveller from Ukiah

Great Location

Posted 27-Jul-2015
The Marriot is great for a short stay. The room was clean and comfortable. Check-in and check-out is easy. The hotel is in the heart of downtown and great restaurants and bars are in easy walking distance. I recommend Original Joe's for some Classic Italian-American cuisine.
4 out of 5
Recommended
for Everyone
by A verified traveller

Hotel connected to convention center

Posted 21-Jul-2015
really liked everything the only thing was that reception desk didnt make eye contact when my husban and I walked in didnt tell us of we need assistance with anything we had to go up to someone if this was where we check in because we weren't sure where to go. Anyways we checked in and after that everything was good
5 out of 5
Recommended
for Everyone
by A verified traveller from San Jose, CA

Heart of Downtown, excellent location.

Posted 20-Jul-2015
Valet and the staff are excellent. House keeping room changeover is swift and immediate at request.
2 out of 5
by A verified traveller from california

Disappointed

Posted 18-Jul-2015
Cons: They could go to Hotel Valencia in Santana Row and see how a real hotel is run. Amenities are much better. For the same price.
Location: Just ok
Check in was a 30 minute problem. Not sure if it was Expedia or Marriott. Last name was incorrect and no one checked that. The pool had no service till 5 pm. Not even water. Couldn't order from room service.
Comment from Hotel Management
21-Jul-2015 by Mark, Hotel Management
Thank you for sharing your comments regarding your most recent stay with the San Jose Marriott. I can certainly understand the frustration with such a long check in problem as well as Room Service for the pool area being available at 5pm. Please accept my apologies for these service failures. We strive to exceed our guests expectations and for this visit we were unable to do so. We have shared your comments with the appropriate hotel teams to ensure we resolve your concerns. Thank you for staying with us and I hope you will consider us again the next time your travels bring you to San Jose. Travel well,
2 out of 5
by A verified traveller from Toronto, Canada

Not worth for the money you spend.

Posted 9-Jul-2015
Pros: Area good, thats all
Hotel staff are not friendly and no smiles. Even no water bottle at Room. VOSS bottle there with Sign, if you use this, charge $4.00 in your bill. What a rude.
Comment from Hotel Management
21-Jul-2015 by Mark, Hotel Management
Thank you for sharing your comments about your most recent stay with the San Jose Marriott. We strive for excellence in our service to our guests and I certainly understand how you must have felt with the staff not being friendly or smiling. Although we do not have complimentary water in most of our guestrooms, there is complimentary water at the front desk for our guests. I am hopeful that you will return to our property and let us show you how we go above and beyond for our guests. Travel Well, Mark
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 4-Jun-2015
It was fine nice for an older hotel what makes it good is location and convenience to downtown
5 out of 5
Recommended
for Everyone
by A verified traveller from Maui

U2 in San Jose

Posted 25-May-2015
We were there to see a rock and roll concert and although this is clearly an upscale, business oriented facility close to the convention center, the staff treated us as well as if we were millionaires (which we aren't quite).
4 out of 5
Recommended
for Everyone
by A verified traveller from T

Great hotel within walking distance to SJSU

Posted 11-May-2015
Really central hotel. Loads of great restaurants within walking distance. Only shocker was the $31/day for valet parking with no self-park option.
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 11-May-2015
I drove in from 4 hours away, and hotel staff helped me check in early so I could head up to my room and relax.
5 out of 5
Recommended
for Everyone
by A verified traveller

This hotel has it all.

Posted 8-May-2015
We wanted a convenient place to stay near the airport with clean rooms, a good restaurant and a workout area. This hotel delivered. The breakfast was excellent!