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Rating 10 - Excellent. 593 out of 1013 reviews" "
10 - Excellent
593
Rating 8 - Good. 206 out of 1013 reviews" "
8 - Good
206
Rating 6 - Okay. 118 out of 1013 reviews" "
6 - Okay
118
Rating 4 - Poor. 55 out of 1013 reviews" "
4 - Poor
55
Rating 2 - Terrible. 41 out of 1013 reviews" "
2 - Terrible
41
8.8/10
Cleanliness
8.8/10
Staff & service
8.4/10
Amenities
8.6/10
Property conditions & facilities
8.6/10
Eco-friendliness
Reviews
4/10 Poor
Esfandiar
Mar 27, 2024
Disliked: Property conditions & facilities
Esfandiar
Stayed 2 nights in Mar 2024
8/10 Good
Eric
Travelled with family and small children
Mar 25, 2024
Our toilet was running constantly. Otherwise, a very enjoyable experience. All staff interactions were great!
Eric
Stayed 2 nights in Mar 2024
Response from jb on Mar 27, 2024
Thank you for providing us this information. We will make sure to get this fixed. We hope to see you again soon!
All good except the breakfast, everyday almost the same, everything else was ok.
René
Stayed 6 nights in Feb 2024
Response from jb on Feb 28, 2024
Thank you for your honest feedback. We will give the information provided to the culinary team and see if we can change up the breakfast options throughout the week.
8/10 Good
Yujie
Feb 21, 2024
Yujie
Stayed 3 nights in Feb 2024
Response from jb on Mar 22, 2024
Thank you for the review. We hope to see you again soon!
Thank you for the review. We are glad you enjoyed your stay and hope to see you again soon.
2/10 Terrible
Anna
Business traveller
Feb 12, 2024
Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
I don’t know how clean my room was since my sheets smelled like body odor. I was disgusted and didn’t feel like I was in a clean room.
Anna
Stayed 1 night in Feb 2024
Response from jb on Feb 14, 2024
Thank you for this feedback in regards to the cleanliness of your room. We do pride our self on having a clean hotel for all guests and this concern of your room not being fully serviced will be brought up with the housekeeping management team.
6/10 Okay
Minhhang
Travelled with family
Feb 12, 2024
Not a 4 star hotel, looks like 3-star hotel.
Minhhang
Stayed 1 night in Feb 2024
Response from jb on Feb 14, 2024
Thank you for the feedback about your most recent stay. Please feel free to let us know what we could have done better to make your stay more satisfying.
6/10 Okay
Giuseppe
Feb 9, 2024
Giuseppe
Stayed 3 nights in Feb 2024
Response from jb on Mar 22, 2024
Thank you for the feedback! We will continue to work on improving our experience to get a 4-5 score on your next visit!!
Nice hotel. Conveniently near the convention center.
Kimberly
Stayed 2 nights in Feb 2024
Response from jb on Feb 7, 2024
Thank you for the review, we hope to see you again soon!
6/10 Okay
Margaret
Travelled with partner
Feb 5, 2024
Disliked: Amenities
Room was nice and clean. Hotel restaurant was pricy. Was disappointed the rooms didn’t have streaming channels, there was a huge Tv screen and only offered cable.. it’s 2024 maybe get Netflix on the tv for a Hilton hotel.
Margaret
Stayed 2 nights in Feb 2024
Response from jb on Feb 7, 2024
Good afternoon, thank you for your honest feedback of your stay with us. We are currently working on the integration of streaming services on our TV's, we hope to get this implemented soon!
10/10 Excellent
Junyong
Feb 3, 2024
Junyong
Stayed 4 nights in Jan 2024
Response from jb on Mar 22, 2024
Thank you for the review we hope to see you again soon!
10/10 Excellent
Michael
Travelled with partner
Feb 3, 2024
It's always a pleasure to stay at the Hilton Santa Clara. Staff is always helpful and professional
Michael
Stayed 2 nights in Jan 2024
Response from jb on Feb 3, 2024
Thank you for the review. We hope to see you again soon!
The people at the hotel are terribly rude they are very unprofessional the rooms are very outdated beds are so uncomfortable breakfast is expensive and nasty horrible experience
Carlos
Response from jb on Feb 3, 2024
Thank you for the feedback about your stay with us. Starting with customer service we will focus on making sure our staff treats everyone with a warm welcome. I apologize for the experience that you endured during your stay and we will use this information to better our service for guests in the future.
8/10 Good
Sharon
Travelled with pets, Travelled with partner
Jan 11, 2024
Liked: Staff & service
Disliked: Amenities
The bedding did not fit the bed, there was too much air freshener through out the hotel and room. I am asthmatic and it caused me breathing issues. The room and hallways weren't the cleanest.
Also, there was only 1 floor that had a working ice machine. I visited 4 floors before I found the working one.
Sharon
Stayed 3 nights in Jan 2024
Response from jb on Feb 3, 2024
Thank you for the feedback about your stay with us. We will use this information to better our service for guests in the future.
Staff treated us like family. Arrived on game day (also Christmas) and they checked us in and accommodated our request to have neighboring rooms.
Security managed the tailgate party very pleasantly.
Easy access to freeways and restaurants.
We really had a fabulous visit and will continue staying at Hilton Santa Clara on future trips
Lynnette
Stayed 2 nights in Dec 2023
Response from jb on Feb 3, 2024
Thank you for the kind words in regards to the staff service and the enjoyable time you had at tailgate. We hope to see you next season!!
10/10 Excellent
Nataliya
Jan 2, 2024
Nataliya
Stayed 1 night in Dec 2023
Response from jb on Feb 3, 2024
Thank you for the review. We hope to see you again soon!
First night we checked in the back door wasn’t working but it was quickly fixed maybe due to many people complaining. The property is clean but for a 4 star hotel I expected more options in their gift shop and there was no microwave in the room. No vending machines either where the ice machines were although signs said “vending”. I suggested more options because when you’re there for an event at the Levi Stadium, you’re unable to leave due to traffic. I also find it weird that there wasn’t an exhaust fan in the bathroom or it was just that quiet, I didn’t hear it on when the lights were on. Overall it’s a convenient location so worth the money just for that
Grachel
Stayed 2 nights in Dec 2023
Response from jb on Feb 3, 2024
Thank you for the feedback about your stay with us. We will use this information to better our service for guests in the future.
The hotel is nice and walking distance to the 49ers stadium. The staff was great in all aspect of the hotel, restaurant, front desk, housekeeping, etc. Will definitely stay here again if I am going to a 49ers game.
Reginald
Stayed 3 nights in Dec 2023
Response from jb on Feb 3, 2024
Thank you for the review. We hope to see you again soon!
Excellent staff at this Hilton! We were there to attend 49’er vs Raven game on Christmas Day. From arrival to departure the staff were on top of everything from check in to bar service, restaurant! All of it was great & with the best attitudes. Always happy & helpful! Thank you Santa Clara Hilton
Kelly
Stayed 2 nights in Dec 2023
Response from jb on Feb 3, 2024
Thank you for the review. We hope to see you again soon!
10/10 Excellent
Michael
Dec 26, 2023
Michael
Stayed 3 nights in Dec 2023
Response from jb on Feb 3, 2024
Thank you for the review. We hope to see you again soon!