All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Rating 10 - Excellent. 443 out of 1008 reviews" "
10 - Excellent
443
Rating 8 - Good. 248 out of 1008 reviews" "
8 - Good
248
Rating 6 - Okay. 141 out of 1008 reviews" "
6 - Okay
141
Rating 4 - Poor. 88 out of 1008 reviews" "
4 - Poor
88
Rating 2 - Terrible. 88 out of 1008 reviews" "
2 - Terrible
88
8.4/10
Cleanliness
8.2/10
Staff & service
7.6/10
Amenities
8.0/10
Property conditions & facilities
8.0/10
Eco-friendliness
Reviews
6/10 Okay
Aprameya
Mar 27, 2024
Staff service can improve. Good breakfast. Very good beds to sleep. Must clean up the staircase leading to the Parking. Smells urine. Location is good. Please don’t sell water bottles for $3 when the same bottle is available outside for $25 cents. Not fair business. Thanks.
Aprameya
Stayed 3 nights in Mar 2024
Response from KVK on Mar 27, 2024
Hello Aprameya. Thank you for sharing your feedback. We are sorry you didn't enjoy your stay with us. We will use your feedback to improve going forward. We hope to see you again soon.
8/10 Good
Thomas
Business traveller
Mar 27, 2024
Liked: Amenities
The location in the conference center is the best feature. The staff were nice, hotel was clean, and the location was fantastic. Not a lot of restaurants in the immediate area.
Thomas
Stayed 5 nights in Mar 2024
Response from KVK on Mar 27, 2024
Hello Thomas! Thank you so much for sharing your feedback with us. We really appreciate it!
At what either would be the starting or the end of the riverwalk. Quiet as the real nose started a 1/2 block away. Bed was comfy
We had a riverwalk view, which was very nice. Guvibg you the lights of the riverwalk while having a glass of wine on the balcony
pam
Stayed 3 nights in Mar 2024
Response from KVK on Mar 17, 2024
Hello! Thanks for your review! We really appreciate it!
2/10 Terrible
qiongda
Mar 6, 2024
qiongda
Stayed 1 night in Mar 2024
Response from KVK on Mar 8, 2024
Hello, thank you for your feedback. We're very sorry you did not enjoy your stay with us. If possible, would you please add additional details as to what we could have done better during your stay? We use any and all feedback to improve our guest experience going forward. Thank you so much.
Hello Ahrya. Thank you for your response. We're very sorry you didn't enjoy your stay with us. We appreciate your feedback and we will strive to do better going forward.
Hello Forrest! Thanks so much for leaving your feedback! We are glad you enjoyed your stay with us!
10/10 Excellent
Alessandra
Dec 26, 2023
Alessandra
Stayed 2 nights in Oct 2023
Response from rsm on Dec 28, 2023
Thank you for staying with us at the Hilton San Jose. We are glad you enjoy your visit we take your feedback seriously and share it with the team. Thanks for the great rating.
The hotel was very clean and comfortable what i dont like is the fact that they are charging me for water and parking i feel if you are a hotel you should provide parking for the guests
Martin
Stayed 1 night in Dec 2023
Response from rsm on Dec 28, 2023
Thank you for staying with us at the Hilton San Jose. We are glad you enjoy your visit we take your feedback seriously and share it with the team.
Thank you for the fantastic rating!! we appreciate your business and let us know when you are back to San Jose. We would love to be your home away from home.
10/10 Excellent
Roy
Dec 17, 2023
Liked: Cleanliness, staff & service
Roy
Stayed 1 night in Dec 2023
Response from rsm on Dec 19, 2023
Thank you for the fantastic rating!! we appreciate your business and let us know when you are back to San Jose. We would love to be your home away from home.
10/10 Excellent
Abraham
Dec 17, 2023
Abraham
Stayed 1 night in Dec 2023
Response from rsm on Dec 18, 2023
Thank you for your great rating. We are glad you enjoyed your stay.
10/10 Excellent
Tina, Tacoma
Travelled with family, Travelled with family and small children, Travelled with partner, Travelled with group
Thank you so much for your ratings. We appreciated you stay with us. Please let us know if you have any questions or concerns and if you visit San Jose again, we would love to be your home away from home.
Room key pad did not work, needed to come down to front desk 3 separate times and never heard any apologies.
also booked king size bed but gave me 2 small size bed.
will not use Hilton going forward.
Verified traveller
Stayed 2 nights in Dec 2023
Response from KVK on Dec 7, 2023
Hello. Thank you for your feedback. We're very sorry you had these issues during your stay. We would love to hear more about your stay, and would encourage you to reach out to us directly to try and make this better for you. Thanks.
8/10 Good
Charlie
Dec 5, 2023
Liked: Cleanliness, staff & service, room comfort
Good, not great
My wife’s birthday. Normally, Hilton’s go all out for something like this…they did nothing and told me to work with the restaurant. By the way, I’m a Hilton Honors member too
Charlie
Stayed 2 nights in Dec 2023
Response from KVK on Dec 5, 2023
Hello Charles. Thank you for leaving your feedback with us. I'm curious to know more information about your stay. Are you able to reach out to us directly so we can get more information about your stay? Thanks!
Hello Danielle. Thank you for your feedback. We're very sorry you were unhappy with your stay. We encourage you to reach out to us directly, and we'd love to know what we could've done better. We hope to see you again in the future.
After hours of trying to find parking after checking in we gave up at 10 pm as our daughter needed to sleep as she had competition next morning with wake up at 5 am . We are local to San José and we closed to stay for the convenience paying 300 for the night not able to get her to bed until 11 was definitely not a convenient. We are so upset at the amount we paid and the lack of help we received .
Stephanie
Stayed 1 night in Nov 2023
Response from KVK on Nov 22, 2023
Hi Stephanie. Thank you for providing your feedback to us. We're very sorry you had issues with parking during your stay. We will use your feedback to look for ways to improve going forward. We hope you consider staying with us again in the future.
10/10 Excellent
Andre
Nov 20, 2023
Andre
Stayed 1 night in Nov 2023
Response from rsm on Dec 12, 2023
Thank you so much for your ratings. We appreciated you stay with us. Please let us know if you have any questions or concerns and if you visit San Jose again, we would love to be your home away from home.
Hi Fernando! Thanks for sharing your feedback with us! We hope to see you again soon!
10/10 Excellent
Carlos
Nov 19, 2023
Carlos
Stayed 1 night in Nov 2023
Response from rsm on Dec 12, 2023
Thank you so much for your ratings. We appreciated you stay with us. Please let us know if you have any questions or concerns and if you visit San Jose again, we would love to be your home away from home.
10/10 Excellent
Francisco
Nov 18, 2023
Liked: Cleanliness
Francisco
Stayed 1 night in Nov 2023
Response from KVK on Nov 22, 2023
Hi Francisco! Thanks for leaving your feedback with us! We're so happy you enjoyed your stay!
Hi Jacqueline. Thank you for sharing your experience with us. We're very sorry you did not enjoy your stay with us. Your feedback is really important to us, and we will use it to do better. We'd love to hear more regarding your stay. Please reach out to us directly so we can look into this matter further. Thanks.
Convenient for meetings and airport but not in a walkable area.
Suzan
Stayed 1 night in Oct 2023
Response from Kyle K. on Oct 16, 2023
Hello Suzan. Thank you for taking the time to share your experience with us. We're very sorry you were unhappy with our location. If you'd like to connect with us further to discuss this, we'd be happy to hear from you. Please let us know if there's anything else we can do for you.
Hello Maria. Thank you for your feedback. We're very sorry you did not have any shampoo or conditioner in your room. We are looking into this and hope you will consider staying with us again in the future.
Service staff was terrible. Skipped housekeeping services for no reason and they said it was our fault. Requested towels serval times and got them about three requests later.
Colette
Stayed 3 nights in Oct 2023
Response from RSM on Oct 10, 2023
I am so sorry to hear that. We offer housekeeping service daily and we pride ourselves on it. I apologize for the inconvenience and please let us know if we can connect to address this matter.
Sorry to see the low rating. Please let us know any way we can help to improve. We take feedback seriously and we would love to hear back from you.
4/10 Poor
Rocky
Oct 9, 2023
Rocky
Stayed 1 night in Oct 2023
Response from KVK on Oct 30, 2023
Hello Rocky. Thank you for leaving your feedback. We're sorry you were unhappy with your stay. We would like to hear additional feedback from you. Please feel free to reach out to us directly so we can know what we can do better going forward. Thanks.
Thank you for staying with us. We certainly appreciated your review and high score. Please let us know if you are visiting the area. We would love to be your home away from home while in San Jose Ca.