Ratings based on 327 Verified Reviews

They paid and stayed. We double-checked.
3.0 out of 5
81% of guests recommend
3.1 Room cleanliness
3.3 Service & staff
3.0 Room comfort
2.8 Hotel condition
They paid and stayed.
We double-checked.
1 out of 5
by A verified traveller

Posted 15-Aug-2014
They only concern about their reputation. They held the security deposit too long, as said it was going to be taken off from the hold right away after checking out.
Comment from Hotel Management
17-Aug-2014 by HARRY, Hotel Management
DEAR Guest We do not understand your comment. We take Refundable Rental Deposit from all Guests. At the time of check out the deposits are returned. Our check out time is 11am. Any guest do not ask for any late check out time or still in room till or after 12 noon, the deposit is applied toward late check out charges. We would have investigate the matter if you would have elaborate you concern. This would have been better for Management. However, we are sorry for the concern you have shown but this is not what we are.
3 out of 5
Recommended
for Everyone
by A verified traveller

Not Worth The Price

Posted 28-Jul-2014
It is not worth the price ($120/night). Bathroom was small. Provided two little soaps rather than shower gel. No proper illumination. You have to bend over to start lamps because lamps were not connected to any main switch. Asked for late checkout at the time of cheking in, a representative told me that she will call me after asking her manager. Did not get any call.
Comment from Hotel Management
2-Aug-2014 by HARRY, Hotel Management
Dear Guest You happens to be checked in by one our management-trainee. We are sorry we do not meet your reasonable demand. Your remarks has been shared with my Frond Desk. We truly thank you for reviewing our hotel which we treat it very productive to perform better.
2 out of 5
by A verified traveller from san francisco

Posted 28-Jul-2014
Pros: staff
Cons: cleanliness
Location: not much. downtown San Jose
Very friendly staff but pretty disappointing cleanliness/quality for $110 per night.
Comment from Hotel Management
30-Jul-2014 by HARRY, Hotel Management
We thank you for your time for reviewing our hotel. We regret we do not meet your expectations. Our pricing is the BEST in line with the other Hotels in the area given our prime location in the heart of the Silicon Valley.
4 out of 5
Recommended
for Everyone
by A verified traveller from Santa Cruz, CA

Pleasantly Surprised

Posted 3-Jul-2014
Pros: Efficiency, close to airport, cleanliness
Location: Airport
With a price like theirs, I expected my stay to below par, but it was actually above and beyond my expectations. The hotel staff was very friendly and helpful and the room was lovely with a sweet writing desk and kitchenette. Highly recommended
Comment from Hotel Management
4-Jul-2014 by HARRY, Hotel Management
Dear Guest, thank you very much for your nice review after your recent stay at our hotel. We are delighted to hear that you enjoyed your stay and what we could exceed your expectations.
1 out of 5
by Tim from Linden ca

outdated and old

Posted 18-Jun-2014
Pros: sheets looked clean
Cons: total revamp
Location: good location
employees were friendly, very old and rundown rooms , furniture etc.
Comment from Hotel Management
18-Jun-2014 by HARRY, Hotel Management
We are very sorry that we were not of your expectations.
5 out of 5
Recommended
for Everyone
by Robin from C

Always pleasant stay

Posted 27-May-2014
Front desk and house cleaners are really nice and accommodating
Comment from Hotel Management
30-May-2014 by HARRY, Hotel Management
We thank you for your time for review and we will convey your message to our Front Desk and Housekeeping personnels.
4 out of 5
Recommended
for Business Travellers
by A verified traveller

Posted 20-May-2014 on Hotels.com
Breakfast options are brown bananas & old donuts.
4 out of 5
Recommended
for Families
by Carmen

This traveller left a rating score only Posted 19-May-2014 on Hotels.com
3 out of 5
Recommended
for Business Travellers
by kk

This traveller left a rating score only Posted 19-May-2014 on Hotels.com
4 out of 5
Recommended
for Personal Event
by A verified traveller

This traveller left a rating score only Posted 19-May-2014 on Hotels.com