Ratings based on 395 Verified Reviews

They paid and stayed. We double-checked.
3.0 out of 5
83% of guests recommend
3.2 Room cleanliness
3.3 Service & staff
3.1 Room comfort
2.9 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified travellerfrom Calif

A decent place to stay if you need to

Posted 20-Apr-2015
Pros: It was economically priced and closed to my activity
Cons: Needs updated badly
The first room had a strong odor when I came in. Found that the refrigerator door had been left open and the freezer compartment was completely frozen over with ice thick enough to prevent the door from being closed. The desk clerk did quickly get me another room. 2nd room was clean enough, but the linoleum on the floor was torn. The furniture was badly scratched and damaged. The burner catch pans on the stove top were wrapped in crumpled foil. Breakfast in the morning was very disappointing. Not much to choose from at all.
3 out of 5
Recommended
for Everyone
by A verified traveller

Posted 19-Apr-2015
Cons: "breakfast"
Did not like the $20 security deposit. But it was returned at checkout, as promised. Silly idea since no one checked my room to discern if it were trashed, or not, and whether the tv and towels were missing, or not. I would recommend this hotel but with qualifications.
3 out of 5
Recommended
for Business Travellers
by A verified traveller

Good for the price

Posted 19-Jan-2015 on Hotels.com
Within expectation. Slightly better that average. May stay again when in Santa Clara
Comment from Hotel Management
28-Mar-2015 by HARRY, Hotel Management
We honored that we were of your expectations. We are not one of the fancy hotels in the area, but provide pleasant & comfortable stay to our guests.
1 out of 5
by A verified traveller

Room smelled horrible.

Posted 13-Jan-2015
Pros: Nothing
Cons: No comment
The smell made me almost sick to my stomach. I would have left had I not arrvied so late and seriously considering leaving anyway and going home to face a 4 hour commute in the morning, The coffe pot in the room was grimly and looked as if it would make me sick if I were to try to drink fromit. I will never stay at this hotel again.
Comment from Hotel Management
15-Jan-2015 by HARRY, Hotel Management
We are truly very sorry that we were not to your expectations.
5 out of 5
Recommended
for Business Travellers
by khaneifrom Elk Grove California

best place to stay away from home

Posted 13-Jan-2015 on Hotels.com
I was in Mountain View in Sunnyvale for business the price was great I got to hotel., I did not know what to expect it was not in the best of areas whatever the hotel was spectacular I will say this it was beautiful I would absolutely stay there again they were accommodating the only thing is that what I would you check out I needed a receipt and the desk clerk refused to give me a receipt told me to go to hotels.com that's the only negative thing that I have about this because it was not that easy to retrieve the reason you know when I'm there on business I need everything to be efficient everything to be accommodating to me because I'm always busy so that was the only negative thing I have to say about your hotel other than that it was excellent I would absolutely stay there again no two ways about it the staff was friendly
Comment from Hotel Management
21-Mar-2015 by HARRY, Hotel Management
We appreciate your time for reviewing our hotel with wonderful remarks. As regards, receipt with dollar amount is issued to you by email when you book the room. In your case you book room at our hotel through hotels.com. Hotels.com received your money for the room provided by us. Eventually, we will get money from hotels.com minus their comm. We hope this small narration with be ok why hotel cannot issue dollar amount receipt to guests. However, we are sorry for any misunderstanding.
1 out of 5
by A verified traveller

bad hotel

Posted 10-Jan-2015
Pros: nothing
Cons: Expedia should not recommend
room smells very bad ,,,,,, people at check in with terrible attitude, room was dirty
Comment from Hotel Management
15-Jan-2015 by HARRY, Hotel Management
We are very sorry that we were not of your expectations.
2 out of 5
Recommended
for Personal Event
by Ralph

Posted 28-Dec-2014 on Hotels.com
Comment from Hotel Management
11-Apr-2015 by HARRY, Hotel Management
Thanks for your time and the rating you gave us,
Comment from Hotel Management
11-Apr-2015 by HARRY, Hotel Management
Thanks for your and rating you gave us.
1 out of 5
by A verified travellerfrom Northern Calif

The old, bad & the ugly

Posted 28-Dec-2014
Bathroom vent in our room was loud as a freight train. The whole hotel is rundown & needs remodeling. Fixtures are patched up with lots of puddy but still looks icky. Thin towels, no bath mat, just a dumb rubber mat for the shower, I threw a hand towel on it for a mat. Good input is, new flat screen tv, new carpet, curtains & bedspread, clean sheets. It's a clean cheap place to stay. If you don't mind the old, bad & the ugly.
Comment from Hotel Management
6-Jan-2015 by HARRY, Hotel Management
We are very sorry that we were not of your expectations.
2 out of 5
Recommended
for Business Travellers
by Ed

Posted 26-Dec-2014 on Hotels.com
Comment from Hotel Management
11-Apr-2015 by HARRY, Hotel Management
Thanks for your time and the rating you gave us,
Comment from Hotel Management
11-Apr-2015 by HARRY, Hotel Management
Thanks for your time and rating your gave us. Appreciated
2 out of 5
Recommended
for Business Travellers
by Masaofrom Japan

古いが汚くはない

Posted 18-Dec-2014 on Hotels.com
古いホテルなのでシャワーなどの水回り設備がすこし不便ではあるが綺麗にしてある。 ランドリーは使用中に他の人が触れないように都度ランドリールームの鍵をフロントで作って渡してくれるので安心して洗濯できる。
Comment from Hotel Management
11-Apr-2015 by HARRY, Hotel Management
thanks for your feedback.