Garden

Reviews of Holiday Inn Express San Jose Costa Rica Airport, an IHG Hotel

3 out of 5
Holiday Inn Express San Jose Costa Rica Airport, an IHG Hotel
1 Km E from Juan SantaMaria Airport, Rio Segundo, Alajuela

Reviews

9.4

Exceptional

Rating 10 - Excellent. 881 out of 1164 reviews" "
Rating 8 - Good. 211 out of 1164 reviews" "
Rating 6 - Okay. 38 out of 1164 reviews" "
Rating 4 - Poor. 11 out of 1164 reviews" "
Rating 2 - Terrible. 23 out of 1164 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Karen

Convenient. Friendly. Good breakfast.
Stayed 1 night in Mar 2024

10/10 Excellent

April

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great clean hotel, close to the airport.
Stayed 1 night in Mar 2024

2/10 Terrible

Christelle

Travelled with family and small children
I called ahead to make sure they knew we were going to be checking in late. The person I spoke with assured us there would be a room available. We got there with our two young children late at night and there were no rooms available. We waited almost an hour until a driver took us and a few other people to a different hotel which when I looked was 1/2 the price of the hotel we booked. The whole process took close to 2hrs and at that time it was 1am. I’m grateful we had a place to sleep, but it was a long process which put us further away from the airport for our flight the next morning.

8/10 Good

Michele

Liked: Cleanliness, staff & service, property conditions & facilities
Rooms and common areas are very clean and updated. Staff was friendly and efficient. Very comfortable beds.
Stayed 1 night in Mar 2024

10/10 Excellent

Sharon

Travelled with group
Room had a musty smell
Stayed 1 night in Mar 2024

10/10 Excellent

Cynthia, Kalamazoo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to airport and shuttle to and from
Stayed 1 night in Mar 2024

8/10 Good

Kristin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

8/10 Good

Jen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Jan

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Front desk wasn’t very friendly or helpful. Long waits for shuttle at airport. Good breakfast.
Stayed 1 night in Feb 2024

8/10 Good

Julia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We’ve stayed here several times because it is close to the airport and convenient for late or early flights. It’s got a great breakfast and the rooms are nice.
Stayed 1 night in Mar 2024

10/10 Excellent

Ashwin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Other than water problem which was taken care of quickly, it was very comfortable. It is very close to the airport but too much traffic around the area. Shuttle service is very good and excellent breakfast with cordial staff!
Stayed 3 nights in Mar 2024
Response from Fernanda Cubero on Mar 26, 2024
Dear Ashwin, thank you so much for sharing your opinion. We are happy that you like our clean and comfortable hotel. It’s great that you like our convenient location, just 1 km from the airport and surrounded bu rental car agencies, plus our free shuttle service running 24/7. We are glad you loved our complementary breakfast service. Our Food & Beverages Staff are always striving to make it as varied and tasty as possible. It really fills our heart to know that you receive a friendly service. We are proud to have an amazing team who are always a step ahead, making sure that our guests have everything they need, helping in anyway they can and making them feel like at home. We are sorry if the noise from the airport and the traffic disturb you. We are glad that the inconvenient with the water was fixed quickly. We are committed to our guests' total comfort and wellness. Our doors are always open to receive you anytime again. Warmest regards.Fernanda Cubero Guest Relations Manager.

10/10 Excellent

Marie-Andrée

Liked: Cleanliness, staff & service, property conditions & facilities
Idéal pour une nuit à notre arrivée au Costa Rica. Les compagnies de location de voiture sont à distance de marche de l’hôtel
Stayed 1 night in Mar 2024
Response from Fernanda Cubero on Mar 26, 2024
Dear Marie-Andrée, thank you for your kind comment. We are glad that you liked our convenient location, just 1km from the airport and surrounded by car rental agencies, plus our free shuttle service running 24/7. Thank you for choosing our hotel. It was a pleasure to serve you. We hope to receive you again soon. Warmest regards. Fernanda CuberoGuest Relations Manager

8/10 Good

Shawna, West Orange

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff friendly and room clean. listed as 2 queens but it is actually 2 doubles.
Stayed 1 night in Mar 2024
Response from Fernanda Cubero on Mar 26, 2024
Dear Shawnal, thank you for posting. It’s great you liked our clean and beautiful hotel. It fills our heart to know that you received a excellent attention from our staff. We are elate to have an amazing team who are always a step ahead, making sure that our guests have everything they need, helping them in away they can and making them feel like home. We are sorry if the size of our beds is not as you expected. We hope it haven’t represent an inconvenient during your stay. Our priority will always be the well-being and satisfaction of our guests. It was a pleasure to served you. Thank you for choosing us. Warmest regards. Fernanda CuberoGuest Relations Manager

10/10 Excellent

Monica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Michael, Ottawa

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We needed place to catch an early flight out. It was fine. It has a pool for the kids. No complaints
Stayed 1 night in Mar 2024
Response from Fernanda Cubero on Mar 26, 2024
Dear Michael, thanks for your post. We are happy that you had a fabulous stay in our hotel and that you enjoyed our beautiful pool. It’s great you liked our convenient location, just 1km from the airport, plus our free shuttle service running 24/7. We are committed to our guests' total comfort and satisfaction. It was a pleasure having you as a guestWarmest regards. Fernanda CuberoGuest Relations Manager.

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities
Easy place to stay when first arriving or departing Costa Rica. Nice pool area. Very good breakfast buffet
Stayed 1 night in Mar 2024
Response from Fernanda Cubero on Mar 26, 2024
Dear Andrea, thanks for your nice comments. We are glad that you loved our hotel, specially our beautiful pool area. It’s great you liked our convenient location, just 1km from the airport, plus our free shuttle service running 24/7. We are happy you liked our breakfast service. Our Food & Beverages Staff are always striving to make it as varied and tasty as possible. We are committed to our guests' total comfort and satisfaction. It was a pleasure having you as a guest. We hope to see you again in the very near future. Warmest regards. Fernanda CuberoGuest Relations Manager.

10/10 Excellent

Armando

Liked: Cleanliness, staff & service, property conditions & facilities
Very close to Airport
Stayed 1 night in Mar 2024

2/10 Terrible

Cierra

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Getting a receipt is hell. Also, I was charged for both of my stays beforehand. Now I’m getting emails about needing to pay again (but a lower amount) for my second stay. Getting this sorted out has been a nightmare. Everything else about the hotel is fine.
Stayed 1 night in Mar 2024

10/10 Excellent

Karl, Boucherville

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, great staff. Very close to airport, a few dining options around the hotel. No restaurant and/or bar inside hotel.
Stayed 1 night in Feb 2024
Response from Fernanda Cubero on Mar 17, 2024
Dear Karl, thank you for posting. It’s great you liked our clean and comfortable hotel. It fills our heart to know that you received a excellent attention from our staff. We are elate to have an amazing team who are always a step ahead, making sure that our guests have everything they need, helping them in away they can and making them feel like home. We are happy that you liked our convenient location, just 1km from the airport and our free shuttle service running 24/7. Even if we don’t have a restaurant or bar inside the hotel, we have the convenience to be next to Rostipollos, Denny’s restaurant and Casino Fiesta, open 24h and with great menus to choose from. Also, we offer room service from Denny’s 24/7. Our priority will always be the well-being and satisfaction of our guests. It was a pleasure to served you. Thank you for choosing us. Warmest regards. Fernanda CuberoGuest Relations Manager

10/10 Excellent

Armando

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

6/10 Okay

Keith

Travelled with partner
Liked: Cleanliness, staff & service
The hotel is located conveniently close to SJO airport. A practical option for any early morning departures or late arrivals. Aside from airplane roar, there is constant traffic noise from nearby busy road. Expect abbreviated sleep. Ours was all the more disturbed due to sound travelling in corridors from others.
Stayed 1 night in Mar 2024
Response from Fernanda Cubero on Mar 17, 2024
Dear Keith, thank you for your comment. We are happy you liked our convenient location, just 1km from the airport, plus our free complimentary shuttle service from and to the airport operating 24h. We are sorry of you felt the noise from the airport and the traffic. Please accept our apologies for any inconvenient it may caused you. Our purpose is always give you a very pleasant stay with us. It was a pleasure being at your service. We hope you come back soon. Warmest regards. Fernanda CuberoGuest Relations Manager

10/10 Excellent

Danielle

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Service was great and location was perfect for an early morning flight.
Stayed 1 night in Mar 2024
Response from Fernanda Cubero on Mar 17, 2024
Dear Danielle, thanks for your nice comment. We are happy that you liked our convenient location, just 1km from the airport and our free shuttle service running 24/7. It fills our heart of joy that you received a amazing attention from our staff. We are lucky to have an amazing team who are always a step ahead, making sure that our guests have everything they need, helping in anyway they can and making them feel like at home. We are committed to our guests' total comfort and satisfaction. It was a pleasure to have you with us. We hope to receive you again. Fernanda Cubero. Guest Relations Manager.

10/10 Excellent

Steven

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Six minutes from the SJO airport.
Stayed 1 night in Mar 2024

8/10 Good

Tammy

Travelled with partner
Liked: Cleanliness, staff & service
Restaurants nearby were way overpriced.
Stayed 1 night in Mar 2024
Response from Fernanda Cubero on Mar 15, 2024
Dear Tammy, thank you for posting. We have the convenience to be next to Rostipollos, Denny’s restaurant and Casino Fiesta, open 24h and with great menus to choose from. Also, we offer room service from Denny’s 23/7. We are sorry if didn’t feel comfortable with the prices of these restaurants, we hope it haven’t an inconvenient during your stay. It was a pleasure to served you. Thank you for choosing us.Warmest regards. Fernanda Cubero Guest Relations Manager

8/10 Good

Deirdre

Travelled with family
Liked: Cleanliness, staff & service
Good for a quick overnight stay before flying out.
Stayed 1 night in Mar 2024
Response from Fernanda Cubero on Mar 12, 2024
Dear Deirbre, thank you for nice comment. We are happy that you loved our comfortable and convenient hotel. It’s wonderful you like our great location, just 1 km from the airport plus our comfortable free shuttle service running 24/7. Our priority is our guests’ complete satisfaction. We appreciate your opinion. We hope to serve you again in a near future. Thank you for your visit. Best regards. Fernanda Cubero Guest Relations Manager

10/10 Excellent

John

Stayed 1 night in Mar 2024

10/10 Excellent

Victor

Liked: Property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Michelle

Stayed 1 night in Mar 2024

10/10 Excellent

peggy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable bed, friendly and helpful front desk staff
Stayed 1 night in Feb 2024
Response from Fernanda Cubero on Mar 4, 2024
Dear Peggy, we really appreciate your opinion. It’s great you enjoyed our wonderful beds. It really fills our heart to know that you receive a friendly and helpful attention from our staff. We are proud to have an amazing team who are always a step ahead, making sure that our guests have everything they need, helping in anyway they can and making them feel like at home. It was a pleasure having you as a guest. We hope to receive you again in a near future. Best regards. Fernanda CuberoGuest Relations Manager.

10/10 Excellent

Sharon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the location of the Holiday Inn Express. It is close to the airport and the free airport shuttle is great. Friendly and efficient staff made check in easy.
Stayed 1 night in Mar 2024
Response from Fernanda Cubero on Mar 4, 2024
Dear Guest, we really appreciate your post. It’s wonderful t you loved our beautiful and comfortable hotel. It’s great you like our location, just 1 km from the airport, plus our wonderful free shuttle service running 24/7. It really fills our heart to know that you receive an amazing customer service. We are proud to have an amazing team who are always a step ahead, making sure that our guests have everything they need, helping in anyway they can and making them feel like at home. It was a pleasure having you as a guest. We hope to see you again in the very near future. Warmest regards. Fernanda CuberoGuest Relations Manager.

10/10 Excellent

Jean pierre

Liked: Cleanliness, staff & service, property conditions & facilities
Bruyant à cause de la proximité avec l’aéroport
Stayed 1 night in Feb 2024
Response from Fernanda Cubero on Mar 4, 2024
Dear Jean pierre, thank you so much for sharing your opinion. We are sorry if you felt the planes noise we hope it haven’t disturb you. We do everything we can to ensure that our guests have all the rest and relaxation they expect. We are committed to our guests' total comfort and wellness. It has been a pleasure to serve you. Best regards. Fernanda CuberoGuest Relations Manager.

2/10 Terrible

April

Stayed 1 night in Feb 2024

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have been staying here since 1997. I have always liked this hotel. It is very close to the airport. The staff has always been excellent with check in and the breakfast is first-rate. Interbus picks up in the parking lot. There is a Denny's and a chicken place next door.
Stayed 1 night in Feb 2024
Response from Fernanda Cubero on Mar 4, 2024
Dear Robert, thank you for sharing your experience during all these years. We truly appreciate you have choose our hotel and our brand as you home in Costa Rica. We are happy that you found our facilities very comfortable and our location very convenient. It’s wonderful you loved our beautiful attention and fabulous breakfast service. Our priority is always the well-being and comfort of our guests. It has been a pleasure always being at your service. We hope receive you again very soon. Fernanda CuberoGuest Relations Manager

8/10 Good

Nicolas

Stayed 1 night in Jan 2024

10/10 Excellent

Alexandra

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone very friendly and helpful. Spoke English
Stayed 1 night in Feb 2024
Response from Fernanda Cubero on Mar 3, 2024
Dear Alexandra, thank you for sharing. It fills our heart of joy that you received a wonderful attention from our front desk staff. We are lucky to have an amazing team who are always a step ahead, making sure that our guests have everything they need, helping in anyway they can and making them feel like at home. Our purpose is to give you a very pleasant experience with us. It was a pleasure being at your service. We hope you come back soon. Warmest regards. Fernanda CuberoGuest Relations Manager

10/10 Excellent

Grant, Spruce grove

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Janemarie, Scituate

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to airport with shuttle service . Comfortable and easy checkin and out
Stayed 1 night in Feb 2024
Response from Fernanda Cubero on Mar 1, 2024
Dear Janemarie, we appreciate your opinion. We are happy that you liked our convenient location, just 1km from the airport, plus our free shuttle service running 24/7. It fills our heart to know that you enjoyed of a comfortable and easy check in/out. Our purpose is always give you a very pleasant stay. It was a pleasure to have you with us. Thank you for choosing us. Fernanda Cubero. Guest Relations Manager

10/10 Excellent

Lori

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super close to the airport. Nice to have a good place to go to sleep and clean restaurants next-door.
Stayed 1 night in Feb 2024
Response from Fernanda Cubero on Mar 1, 2024
Dear Lori, thanks for posting your opinion. It’s wonderful you loved our comfortable. We are happy you liked our convenient location, just 1km from the airport, plus our free complimentary shuttle service from and to the airport operating 24 hours a day. We also have the convenience to be next to Rostipollos, Denny’s restaurant and Casino Fiesta, open 24h and with great menus to choose from. Our purpose is to give you a stay of complete satisfaction and comfort. Thanks for your preference. We hope to receive you again soon. Best regards. Fernanda CuberoGuest Relations Manager

8/10 Good

Bob

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Byron

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Clean, comfortable and quiet hotel.
Stayed 1 night in Feb 2024
Response from Fernanda Cubero on Mar 1, 2024
Dear Byron, we appreciate your kind post. It fills our heart to know you enjoyed of a fantastic experience in our clean, comfortable and quiet hotel. We are truly committed to our guests' total comfort and satisfaction. It was a pleasure having you as a guest. We hope to see you again in a near future. Best regards. Fernanda CuberoGuest Relations Manager.

10/10 Excellent

Wilma

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean
Stayed 1 night in Feb 2024
Response from Fernanda Cubero on Mar 1, 2024
Dear William, thank you for sharing your experience. We are really happy to know you enjoyed of an excellent experience at our comfortable hotel. It’s wonderful you loved our beautiful facilities. It fills our heart of joy that you received an excellent service. We are lucky to have an amazing team who are always a step ahead, making sure that our guests have everything they need, helping in anyway they can and making them feel like at home. Our purpose is always give you a very pleasant stay. It was a pleasure to have you with us. Thank you for choosing us. Fernanda CuberoGuest Relations Manager

10/10 Excellent

William

Travelled with partner
Liked: Amenities
Very pleased with the facility and the staff seem exceptional. Impressed that everyone we spoke with seemed comfortable with both English and Spanish and very friendly and helpful. We’ll done.
Stayed 1 night in Feb 2024
Response from Fernanda Cubero on Mar 1, 2024
Dear William, thank you for sharing your experience. We are really happy to know you enjoyed of an excellent experience at our comfortable hotel. It’s wonderful you loved our beautiful facilities. It fills our heart of joy that you received an excellent service. We are lucky to have an amazing team who are always a step ahead, making sure that our guests have everything they need, helping in anyway they can and making them feel like at home. Our purpose is always give you a very pleasant stay. It was a pleasure to have you with us. Thank you for choosing us. Fernanda CuberoGuest Relations Manager

10/10 Excellent

Suzette

Liked: Cleanliness, staff & service, property conditions & facilities
Awesome
Stayed 1 night in Feb 2024
Response from Fernanda Cubero on Feb 28, 2024
Dear Suzette, thank you for your wonderful post. We are happy that you loved our convenient and comfortable hotel, plus the amazing services that we offers. It fills our heart to know you had an excellent experience, because our priority is our guests' total comfort and satisfaction. It is a pleasure to serve you, we’ll be waiting for your return. Warmest regards. Fernanda CuberoGuest Relations Manager

10/10 Excellent

Elyse

Stayed 1 night in Feb 2024

10/10 Excellent

Carol

Stayed 1 night in Feb 2024

10/10 Excellent

Tine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Feb 2024

10/10 Excellent

Janice

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Fantastic shower. Pleasant people.
Stayed 1 night in Feb 2024
Response from Fernanda Cubero on Feb 27, 2024
Dear Janice, thank you for posting. We are glad that loved our comfortable hotel and enjoyed our amazing showers. It fills our heart to learn that you loved the attention from our staff. We are elate to have an amazing team who are always a step ahead, making sure that our guests have everything they need, helping them in away they can and making them feel like home. It was a pleasure to served you. Thank you for choosing us. Warmest regards. Fernanda CuberoGuest Relations Manager

8/10 Good

Shai

Liked: Cleanliness
Stayed 1 night in Feb 2024

8/10 Good

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great convenience, quick and frequent shuttle.
Stayed 1 night in Feb 2024
Response from Fernanda Cubero on Feb 27, 2024
Dear Robert, thanks for posting. It’s wonderful you loved our comfortable and beautiful hotel. We are happy you liked our convenient location, just 1km from the airport, plus our free complimentary shuttle service from and to the airport operating 24 hours a day. Our priority is the well-being and satisfaction of our guests. Thank you for choosing us. It’s a pleasure being at your service. Best regards. Fernanda Cubero. Guest Relations Manager

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024