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Four Points by Sheraton San Jose Airport – Avis

3 out of 5
Four Points by Sheraton San Jose Airport
1471 N 4th Street, San Jose, CA

Avis

8,2

Très bien

Note de 10 – Excellent, d’après 466 avis sur 1003." "
Note de 8 – Bien, d’après 319 avis sur 1003." "
Note de 6 – Acceptable, d’après 104 avis sur 1003." "
Note de 4 – Médiocre, d’après 64 avis sur 1003." "
Note de 2 – Terrible, d’après 50 avis sur 1003." "

8,8/10

Propreté

8,6/10

Service et personnel

7,8/10

Commodités

8,4/10

État et installations de l’hébergement

8,0/10

Écoresponsabilité

Avis

8/10 – Bien

LUC, Trois-Rivieres

Voyage en famille
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Aurait besoin d’une mise à niveau ;-)
Séjour de 1 nuit en août 2022
VB a répondu le 16 août 2022
Thank you staying at the Four Points San Jose Airport.

10/10 – Excellent

Voyageur vérifié

Voyage en famille
Points forts : Propreté
Très bien Hôtel confortable et agréable Bon rapport qualité prix Dommage que la piscine soit froide
Séjour de 1 nuit en octobre 2019
HotelMgmt a répondu le 15 nov. 2019
Thank you for your five star review of Four Points by Sheraton San Jose. We’re very happy to hear you found us to be a good value and a comfortable place to stay. We’re sorry our pool disappointed you on this occasion and hope you’ll return in the warmer season when you’re sure to enjoy it.

10/10 – Excellent

Voyageur vérifié

Voyage d’affaires
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Tranquille, proche de l'aéroport, chambre de bonne taille et personnel accueillant.
Séjour de 1 nuit en mai 2019

10/10 – Excellent

Nereyda

Points forts : Propreté
Séjour de 1 nuit en mai 2024
VB a répondu le 24 mai 2024
Thank you for staying with us. We apricated your feedback

8/10 – Bien

Patrice

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
It was easy to enter with the vehicle and behind the hotel, there's lots of parking. Staff was very friendly and the hotel room was very comfortable.
Séjour de 1 nuit en mai 2024
VB a répondu le 24 mai 2024
Thank you for staying with us. We apricated your feedback

10/10 – Excellent

Samuel

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Great property.
Séjour de 2 nuits en avril 2024
VB a répondu le 24 mai 2024
Thank you for staying with us. We apricated your feedback

10/10 – Excellent

Kim, Fresno

Séjour de 1 nuit en janvier 2024

10/10 – Excellent

Daria, Lynwood

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Very easy to get too. Easy check in and out
Séjour de 1 nuit en mai 2024
VB a répondu le 24 mai 2024
Thank you for staying with us. We apricated your feedback

10/10 – Excellent

Leroy

Séjour de 1 nuit en avril 2024
VB a répondu le 24 mai 2024
Thank you for staying with us. We apricated your feedback

6/10 – Acceptable

ERIC

Voyage en groupe, Voyage d’affaires
Points forts : Propreté, service et personnel
Points faibles : État et installations de l’hébergement
Very noisy and the restaurant was closed
Séjour de 2 nuits en avril 2024
VB a répondu le 29 avr. 2024
Thank you so much for staying with us. We apricated your feedback. Our apology for the inconvenience for Noise and Restuarant being close due to renovations.

6/10 – Acceptable

Eric

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en avril 2024
VB a répondu le 24 mai 2024
Thank you for staying with us. We apricated your feedback.

10/10 – Excellent

Clarence L. Lewis

Voyage en famille
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
We stayed one night then rebooked another night. Were able to get the same room.
Séjour de 1 nuit en avril 2024
VB a répondu le 29 avr. 2024
Thank you for staying at the Four Points San Jose Airport. We apricated your good feedback. I will share with our Team.Thank you,

6/10 – Acceptable

Haley

Voyage en famille
Points forts : Propreté, service et personnel
Points faibles : État et installations de l’hébergement
We liked the hotel room but the shower slowly drained and the heater smelled weird when we turned it on. The hotel is under construction so the hallways are not very clean.
Séjour de 1 nuit en avril 2024
VB a répondu le 29 avr. 2024
Thank you for staying at the Four Points San Jose Airport. We apricated your good feedback.Thank you

8/10 – Bien

moises

Voyage d’affaires
Points forts : Propreté, commodités
The hotel was clean, and my room had all the amenities I needed. I didn't like that the hotel restaurant was closed for renovations, and there was construction going on (which I could hear in my room). It would be great if Expedia notified you of these things when booking through them.
Séjour de 3 nuits en avril 2024
VB a répondu le 29 avr. 2024
Thank you for staying at the Four Points San Jose Airport. We apricated your good feedback.Thank you

8/10 – Bien

Donna

Voyage d’affaires
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Noisy if you front on the street but very convenient to San Jose University and everyone was very nice
Séjour de 2 nuits en avril 2024
VB a répondu le 17 avr. 2024
Thank you for staying with us. We appreciated your feedback and hope to see you again soon again! Thank you!

8/10 – Bien

Autumn M., merced

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Staff was friendly and accommodating! Rooms were clean and restful!❤️
Séjour de 1 nuit en avril 2024
VB a répondu le 17 avr. 2024
Thank you for staying with us. We appreciated your feedback and hope to see you again soon again! Thank you!

8/10 – Bien

Isaiah

Voyage en groupe
Points forts : Propreté, service et personnel et commodités.
The stay was otherwise unremarkable and standard. It was only an inconvenience due to the key machine being down for most of our stay, making it less appealing to leave the room often as we would have to be escorted back to our room once we had come back from being out. The staff were very nice and attentive, so that was a definite bonus. There are also a few nice restaurants within walking distance for a quick bite to eat if you didn't want to eat at the restaurant in the hotel itself. Also-- most of my gripes can be attributed to the fact that the location was undergoing renovations at the time so in all honesty it was a good trip considering.
Séjour de 2 nuits en avril 2024
VB a répondu le 9 avr. 2024
Thank you for staying with us. We appreciated your feedback. Our apology for the inconvenience caused by key machine not working and Restaurant closed due to renovations.

4/10 – Médiocre

Brenda

Points faibles : Propreté, service et personnel et état et installations de l’hébergement.
There was no access for a room key there system was down. No dining. Need blamkets and better pillow. No refrigerator or microwave in one of my rooms i rented.
Séjour de 1 nuit en avril 2024
VB a répondu le 9 avr. 2024
Thank you for staying with us. We appreciated your feedback. Our apology for the inconvenience caused to you. Room key card machine not working and other areas.

4/10 – Médiocre

Robin

Voyage d’affaires
Points faibles : Commodités, état et installations de l’hébergement
The rooms are fine. A bit dated, but currently undergoing renovation. The bigger issue is that, not sure if it's related to the renovation or not, but the hotel key card machine apparently does not work. Since they can't make you a key, an employee has to let you into your room every time you come back in, which was both inconvenient and weird. Normally there is a restaurant, but it is also not available due to the construction. I would not recommend booking this place until renovations are completed
Séjour de 1 nuit en avril 2024
VB a répondu le 9 avr. 2024
Thank you for staying with us. We appreciated your feedback. Our apology for the inconvenience caused by Key Card machine not working.

2/10 – Terrible

Pete, San Jose

Voyage d’affaires
Points forts : Propreté, service et personnel
Points faibles : Commodités, état et installations de l’hébergement
Check to see if restaurant open and if card keys will work before picking this hotel
Séjour de 1 nuit en avril 2024
VB a répondu le 9 avr. 2024
Thank you for staying with us. We appreciated your feedback. Our apology for the inconvenience caused to by Key Card not working.

2/10 – Terrible

Roger

Points faibles : Propreté, service et personnel et état et installations de l’hébergement.
There key machine doesn’t and so they have to get someone to unlock the door every time. And they advertise a bar and restaurant but they were both closed for renovations. This is not what I expected at all for the money I paid. Very disappointing!
Séjour de 1 nuit en avril 2024
VB a répondu le 9 avr. 2024
Thank you for staying with us. We appreciated your feedback. Our apology for the inconvenience caused by hotel renovation.

10/10 – Excellent

Minjung

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Good
Séjour de 1 nuit en avril 2024
VB a répondu le 9 avr. 2024
Thank you for staying with us. We appreciated your feedback.

10/10 – Excellent

Florencio, Hanford

Séjour de 2 nuits en mars 2024
VB a répondu le 29 avr. 2024
Thank you for staying at the Four Points San Jose Airport. We apricated your good feedback. I will share with our Team.Thank you

10/10 – Excellent

Jennifer

Séjour de 1 nuit en avril 2024
VB a répondu le 29 avr. 2024
Thank you for staying at the Four Points San Jose Airport. We apricated your good feedback. I will share with our Team.Thank you

6/10 – Acceptable

Christina

Voyage en famille
Points faibles : Commodités
Shower did not work well, could not pull knob up to get full spray out of shower head. Took a while to wash shampoo out of my hair. Also there is no fan, so bathroom got very steamy. Also found strange hairs on brd covers and pillows.
Séjour de 1 nuit en mars 2024
VB a répondu le 9 avr. 2024
Thank you for staying with us. We appreciated your feedback. Our apology for the inconvenience caused in your stay.

8/10 – Bien

Brandi

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en mars 2024
VB a répondu le 9 avr. 2024
Thank you for staying with us. We appreciated your feedback.

6/10 – Acceptable

Patricia

Voyage d’affaires
Points forts : Propreté, service et personnel
Points faibles : État et installations de l’hébergement
The staff were attentive and friendly. However, for winter time, the bedding was inadequate -- very thin -- like sleeping with a couple of sheets. The comforter was ridiculously thin, so I turned the heater on . . . which sounded like I was in a wind tunnel. I slept about 4 hours the first night . . . and 3 hours and a couple of hours a little later the second night. No extra blankets in the closet.
Séjour de 2 nuits en février 2024
Andy a répondu le 24 mars 2024
We would like to thank you for the feedback, and we have informed our site maintenance staff to look into the issues you experienced during your stay. For any request items (including extra blankets) needed during your stay next please feel free to the front desk and we will be more than happy to assist.

8/10 – Bien

Jenny, San Jose

Séjour de 4 nuits en janvier 2024
Andy a répondu le 24 mars 2024
We are pleased to hear that you had an enjoyable stay at the Four Points by Sheraton San Jose Airport. We look forward to welcoming you back to our hotel in the future.Best regard

10/10 – Excellent

Marisol

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
I like the stuff are very nice, the place are quite, just some areas need to be a little bit more clean but I definitely recommend this hotel to my friends and relatives. ❤️
Séjour de 1 nuit en janvier 2024
Andy a répondu le 24 mars 2024
We are pleased to hear that you had an enjoyable stay at the Four Points by Sheraton San Jose Airport. We look forward to welcoming you back to our hotel in the future.Best regard

10/10 – Excellent

ken

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The pillows are too soft
Séjour de 1 nuit en janvier 2024
Andy a répondu le 24 mars 2024
We would like to thank you for your feedback. For future visits you can request additional pillows to be delivered to your room.

10/10 – Excellent

Eric

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Convenient to airport and long term parking. Dinner and service was great.
Séjour de 1 nuit en janvier 2024
Andy a répondu le 24 mars 2024
We are pleased to hear that you had an enjoyable stay at the Four Points by Sheraton San Jose Airport. We look forward to welcoming you back to our hotel in the future.Best regard

6/10 – Acceptable

Peter

Points forts : Propreté
Spent one night to go to a 49er's game. Was able to check-in earlier than posted time which was nice. Room was nice, adequate. My issue was with the bath/shower: the valve to redirect the flow from the bath to the shower didn't seal well. So the pressure from the shower was weak, and there was still a lot of water coming out the spigot to the tub.
Séjour de 1 nuit en janvier 2024

8/10 – Bien

Robert

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Downtown San Jose is a mess. This hotel I will stay at for quick airport in and out.
Séjour de 1 nuit en janvier 2024

4/10 – Médiocre

Kamela

Voyage en famille
Points forts : Service et personnel
Points faibles : Propreté, état et installations de l’hébergement et confort de la chambre.
No thank you
The service was good. The parking lot is scary to walk through day or night. The room was not clean and there was mouse poop in the shower and closet. I would not stay here again.
Séjour de 2 nuits en janvier 2024

10/10 – Excellent

Kim, Fresno

Voyage en famille, Voyage d’affaires
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
need more choice of takeout food or restaurant
Séjour de 1 nuit en janvier 2024
Eliane Koloamatangi a répondu le 19 janv. 2024
Thank you for the feedback we do appreciate it.

8/10 – Bien

Lucinda

Séjour de 1 nuit en janvier 2024
Eliane Koloamatangi a répondu le 17 janv. 2024
Thank you for choosing to stay with us.

6/10 – Acceptable

JOHN

Voyage en famille
Points forts : Propreté, service et personnel et confort de la chambre.
There was very wet carpet by the A?C
Séjour de 1 nuit en janvier 2024
Eliane Koloamatangi a répondu le 17 janv. 2024
Thank you for choosing to stay with us

10/10 – Excellent

Jose

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en janvier 2024
Eliane Koloamatangi a répondu le 17 janv. 2024
Thank you for choosing to stay with us.

8/10 – Bien

Tam

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
I only stayed for one night but overall i would stay again when im in the area again. My only suggestion would be to maybe upgrade the gym equipment by adding maybe a full universal cable station
Séjour de 1 nuit en janvier 2024
Eliane Koloamatangi a répondu le 15 janv. 2024
We appreciate your business and will be looking into the suggestion that you made. We hope to see you back soon.

10/10 – Excellent

Wendy

Voyage en famille
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Great overnight stay
This hotel is comfortable and clean right by the airport. We ate dinner and it was great and the service was good as well.
Séjour de 1 nuit en janvier 2024
Eliane Koloamatangi a répondu le 15 janv. 2024
Thank you for your feedback on your stay and hope to see you back soon.

2/10 – Terrible

Jose

Séjour de 1 nuit en janvier 2024
Eliane Koloamatangi a répondu le 15 janv. 2024
Thank you for choosing to stay with us.

10/10 – Excellent

Toni

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Checkin was so quick and easy! The restaurant bartender was amazing! We loved him!
Séjour de 1 nuit en janvier 2024
Eliane Koloamatangi a répondu le 15 janv. 2024
We appreciate the great feedback and hope to see you back soon.

10/10 – Excellent

Kerri

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en décembre 2023
Eliane Koloamatangi a répondu le 15 janv. 2024
Thank you for choosing to stay with us and hope to see you again.

10/10 – Excellent

Michael

Voyage en famille
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
My carbon monoxide censor had a a low battery and was “chirping”. They quickly changed my room and did it with a smile.
Séjour de 2 nuits en décembre 2023
Elaine Koloamatangi a répondu le 27 déc. 2023
Thank you for the feedback and we are so happy we were able to help you.

6/10 – Acceptable

Richard

Voyage d’affaires
Points forts : Propreté, commodités
Points faibles : État et installations de l’hébergement
Unfortunately, there was no water available on the property during check in. Could not shower or use sink. Very inconvenient, as you can imagine. The property seems really ideal but without water I feel a complimentary stay would be a gesture of goodwill.
Séjour de 1 nuit en décembre 2023
Eliane Koloamatangi a répondu le 24 déc. 2023
We apologize for the inconvenience and thank you for your feedback. This helps us better prepare for any future inconveniences.

10/10 – Excellent

Tim

Voyage en famille
Séjour de 1 nuit en décembre 2023
VB a répondu le 18 déc. 2023
Thank you for staying at the Four Points San Jose Airport.

4/10 – Médiocre

kevin

Voyage en famille
Points faibles : Propreté, service et personnel et commodités.
Pretty bad area. My car was broken into on their property. Talked to front desk and they didnt care. Didnt offer any kind of assistance. Two nights later the car parked next to me was broken into also. If you can stay somewhere else please do. Will never stay in that area again
Séjour de 4 nuits en décembre 2023
Elaine Koloamatangi a répondu le 17 déc. 2023
I sincerely apologize for the fact that our front desk did not show any empathy towards your situation. We will do our best in the future to be better and appreciate you for choosing to stay with us.

10/10 – Excellent

David

Séjour de 1 nuit en octobre 2023
TF a répondu le 15 déc. 2023
Thank you for staying with us. We appreciate your feedback

4/10 – Médiocre

Leigh

Voyage de couple
My boyfriend and I were literally trapped inside the bathroom because the door latch malfunctioned and was unable to be fixed. We were offered a new room but declined because it was the last night of the stay. When we arrived the room was so humid(it’s December). It took all night to get the room comfortable. Being charged for parking when I am paying to stay at your property is not appealing and will affect my choice of stays in the San Jose area in the future. Do Better!
Séjour de 5 nuits en décembre 2023
Eliane Koloamatangi a répondu le 13 déc. 2023
I do apologize for the situation you were in and will make it a priority to have those little things checked prior to checking anyone into a room. Thank you for the feedback as it will help us to better our guests stay.

10/10 – Excellent

David

Voyage d’affaires
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Small quiet clean hotel
Séjour de 2 nuits en novembre 2023
Elaine Koloamatangi a répondu le 10 déc. 2023
Thank you for choosing to stay with us and hope to see you back soon.