I was VERY DISAPPOINTED. I’ve stayed at Casa Conde many times before, so I was looking forward to my stay. My family came from NYC to attend a funeral. This time the property looked like it was abandoned. There was only one person there that I saw. It seemed he served as the entire staff.
I was only given 2 bath towels instead of 4, and no hand towels or washcloths. When I asked for washcloths, I was told I would have to wait because he had to get them from the laundry. It took so long, I decided to go to the front desk. That’s when he told me he had no washcloths. He would have to wash some and get back to us. When the washcloths and extra towels arrived they were dingy, old white ones that I was afraid to use.
It rained that night and there was water dripping from the AC unit. I called the front desk. When he arrived he proceeded to mop it up. The water continued to pour in. I asked for room change, but he offered me a room in a building that was unoccupied.
I was stuck because we came for a funeral and that was the night of the viewing. I took my two younger children and bunked at a friend’s place. My oldest son stayed in the room because we had no more space at a friend’s house.
Overall, this experience was awful compared to all my other times there. I WILL NEVER STAY THERE AGAIN.