Outdoor pool, sun loungers

Reviews of Casa Conde Hotel & Suites

Casa Conde Hotel & Suites
South-west of Peace Park, Suroeste del Parque de la Paz, San José, San Jose

Reviews

8.2

Very good

Rating 10 - Excellent. 312 out of 760 reviews" "
Rating 8 - Good. 251 out of 760 reviews" "
Rating 6 - Okay. 121 out of 760 reviews" "
Rating 4 - Poor. 42 out of 760 reviews" "
Rating 2 - Terrible. 34 out of 760 reviews" "

8.4/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

THEO

Business traveller
Liked: Cleanliness
The 2 bedroom with a fully functional kitchen was very spacious. However, the property is old and need some renovation. Dining and shopping are very limited and I had to drive 10 km to Multi Plaza in Escazu It is a perfect place for 1 or 2 nights and you are on a budget.
Stayed 2 nights in Mar 2024

10/10 Excellent

Timothy, Port St Lucie

Liked: Cleanliness, property conditions & facilities
love it
Stayed 2 nights in Mar 2024

4/10 Poor

Gene Michelle

Disliked: Property conditions & facilities
Far away from anything. No staff on nights. Suite was a little run down and not clean. Limited and unknown restaurant hours. Staff not the most accommodating when you could find someone. Will not stay there again. Would not recommend.
Stayed 2 nights in Feb 2024
Response from Vladimir González on Mar 2, 2024
Hello Gene.We appreciate your comments to improve our service.If you visit us again, please let us know so we can provide you with better service.

8/10 Good

Theresa

Travelled with partner
Liked: Cleanliness, property conditions & facilities
The hotel is like a charming little village. Quiet, clean, and very convenient
Stayed 1 night in Feb 2024
Response from Vladimir González on Mar 2, 2024
Hello Theresa.Thank you for your comments, we are glad to know that you enjoyed your stay.We hope you can visit us again

8/10 Good

Scott

Business traveller
Liked: Cleanliness, property conditions & facilities
We wish the restaurant and bar were still available. There are no dining options close to Casa Conde.
Stayed 3 nights in Feb 2024
Response from Vladimir González on Mar 2, 2024
Hello Scott.We appreciate your comments, your comments help us improve our service

10/10 Excellent

Xiangang

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024

8/10 Good

Cristian

Liked: Cleanliness
Un lugar muy tranquilo. Tuve problemas con el aire acondicionado.
Stayed 1 night in Feb 2024

10/10 Excellent

Xiangang

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Feb 2024

10/10 Excellent

sonia

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very good
Stayed 6 nights in Feb 2024

8/10 Good

Ana

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Derrick

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 6 nights in Jan 2024

8/10 Good

Thomas

Travelled with partner
Liked: Cleanliness, amenities
We stayed here for 5 nights. The staff were very friendly and helpful. The facilities (couches chairs bed sheets etc) were outdated. The style was very good, Spanish courtyards. All in all I think it gives the bang for the buck.
Stayed 5 nights in Jan 2024

10/10 Excellent

Didier

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Excellent accomodations with friendly, helpful staff and a good price:)
Stayed 1 night in Jan 2024
Response from Vladimir González on Jan 14, 2024
Hello Didier.Thank you very much for your comments.

10/10 Excellent

Michael

Liked: Cleanliness, room comfort
Michael Walker
Staff where fantastic great hotel lovely pool and grounds
Stayed 6 nights in Dec 2023
Response from Vladimir González on Dec 15, 2023
Hello Mr. Michael.Thank you for your comments, we are pleased to know that you liked the service.

6/10 Okay

Sandra

Travelled with family
Disliked: Room comfort
Help me please
Cero amenities. No utensils in kitchen are. Upon requesting it took a second request before it was done.
Stayed 3 nights in Dec 2023
Response from Vladimir González on Jan 14, 2024
Hello Sandra.Thank you very much for your comments..This helps us improve our service

8/10 Good

Irela

Liked: Cleanliness
Stayed 1 night in Dec 2023

10/10 Excellent

Michella

Stayed 4 nights in Nov 2023

10/10 Excellent

Adam

I thought it was good, room was clean had everything we needed. Air conditioning worked well other then it was loud. Didn't bother me tho I was just there to sleep I would go back. Breakfast was very simple, coffee wrap, banana, cookie, turnover . Juice tea or coffee . For what I was looking for it was more then enough for me . I'd go back if I was staying in San Jose. As I just slept there and was not there much at all
Stayed 2 nights in Nov 2023
Response from Vladimir González on Nov 10, 2023
Hello Mr. Adam.Thank you for your comments.We appreciate your time for rate us.We hope you can come to visit us next time.

6/10 Okay

Rafael

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Aug 2023

10/10 Excellent

Ana

Liked: Cleanliness, room comfort
Stayed 1 night in Jul 2023

8/10 Good

mike

Travelled with partner
Liked: Cleanliness, property conditions & facilities
I liked the grounds, the staff, most things about Casa Conde were likable. Sauna, etc The staff was very friendly and always willing to help with anything. I DID NOT LIKE the lack of breakfast like they used to have. There is no excuse for that. The pandemic is OVER. Something to eat was provided, but nothing hot or cooked. From out of a package. Coffee was excellent and usually available
Stayed 1 night in Jul 2023

10/10 Excellent

JACK

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very friendly staff including maintenance personnel.
Stayed 7 nights in Jun 2023

6/10 Okay

oscar, union

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Love the security, everything very clean, quiet , nice place.
Stayed 1 night in Jul 2023

6/10 Okay

Christopher, Louisville

Travelled with family
Liked: Cleanliness
Disliked: Amenities
The pool is lovely and the coffee machine is excellent, but they no longer have the wonderful buffet breakfast they had prior to the pandemic. The bathtub and shower are in need of an update. Staff is very friendly and helpful.
Stayed 4 nights in Jun 2023
Response from Vladimir González on Jul 5, 2023
Hello Mr. Christopher.We appreciate your comments and feedback..We hope to have the breakfast buffet again soon

10/10 Excellent

Weslly

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Good
Stayed 2 nights in Jun 2023
Response from Vladimir González on Jul 1, 2023
Hello Mr. Weslly.Thank you for staying with us and for your comments.We hope you can visit us another time.

4/10 Poor

Gail

Disliked: Cleanliness, amenities, property conditions & facilities
I was very unhappy with this property. The pictures are not a true representation of at all. It’s very run down and dated. My receipt from Expedia said my airport transportation was included, but when I called to set it up they arranged a taxi that I had to pay for. I had no wi-fi for my entire stay, when I asked about it I was told it was down and being repaired. I was there 4 days, it should’ve been repaired in that time. Hot water would run out in the shower in less than 4 minutes. The door into my room looked like someone had tried to break in at one point, very poor effort to repair. I will say the staff was friendly, it’s just none of the issues were addressed. I would never stay at this property again.
Stayed 4 nights in Jun 2023
Response from Vladimir González on Jun 20, 2023
Hello dear Gail.Greetings from Casa Conde Hotel & Apartamento.We are very sorry for all the problems you had during your stay.The internet problem to solve it got out of hand because we depended on the company that gives us the service, but we understand your annoyance.The transportation if the Expedia receipt said that it included transportation, you have to make the claim to Expedia because they had to coordinate your transportation, when you call us and request the transportation have a extra cost because we had to coordinate it with a taxi driver , the hotel does not have a free shuttle.Once again, we appreciate your comments and they will be taken into account to improve our service.If you visit us on another occasion, please let me know, so that your stay is as pleasant as possible.Best regards.

2/10 Terrible

Timothy, Port St Lucie

Disliked: Property conditions & facilities
I like a place in town. This is in town but it needs to close down and get new owners who run hotels for a living. Coffee pot in the room has no coffee, no sugar and only 2 cups. Room has 2 towels. Ants everywhere. The tv didn't work so they changed it and the internet was broken on Friday by noon and they were going for "parts needed" on Monday. Coffee at the desk in the morning but no decaf. Could be a beautiful spot. SELL!
Stayed 2 nights in May 2023
Response from Vladimir González on May 22, 2023
Hello Mr. Timothy.We appreciate your comments and the time you took.We regret the internet incident because the piece that was damaged, until Saturday morning we were able to get it.We are sorry for the inconvenience this causes you but it is something that got out of hand.In regarding the ants, the maid indicates that there are no ants in the room.Once again thank you for your comments.

10/10 Excellent

Weslly

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in Apr 2023
Response from Vladimir González on May 22, 2023
Hello Mr. Wesley.Thank your for your comments

4/10 Poor

Michael

Travelled with family
Nice place, yoo quiet, and way too sensitive to noise
Stayed 2 nights in Mar 2023
Response from Vladimir González on Mar 27, 2023
Hello Mr. Michael.Thank you very much for taking your time and giving us your comments.Your comments help us improve our service.We hope you can visit us another time.

10/10 Excellent

Javier

Business traveller, Travelled with partner
It's getting older and wearing out. A bit pricy for its actual condition, it should cost between 35 to 45 usd per night, based on the tear and wear of the infrastructure and furniture.
Stayed 1 night in Mar 2023
Response from Vladimir González on Mar 27, 2023
Hello Mr. Javier.Thank you very much for taking your time and giving us your comments.Your comments help us improve our service.We hope you can visit us another time.

2/10 Terrible

Timothy, Port St Lucie

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
2 Bedrooms w kitchen??? Yeah Right! Not even a towel to dry dishes. Room for 4 but only 2 towels, 2 plates, 2 forks, No salt/pepper. No coffee filters. Ants everywhere. Luke warm water only in shower. Ice cold in kitchen and washer. Breakfast to order advertised but only a coffee machine and a sign that says take 2 cookies only. I asked for a receipt. They told me I had to call Expedia for a receipt. "Out of business" sign coming soon.
Stayed 4 nights in Mar 2023
Response from Vladimir González on Mar 9, 2023
Hello Mr Timothy.Thank you very much for your comments.We are sorry that your experience was not what you expected.food and extra requirements are borne by the client.We provided a continental breakfast and it wasn't just cookies.We put the cloths and amenities according to the number of people and your reservation was for 2 people, if you needed more cloths you could request them at the front desk.The receipt can be requested at Expedia.Best regards

8/10 Good

Alan

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Feb 2023
Response from Vladimir González on Mar 27, 2023
Hello Mr. Alan.Thank you for your feedback.

6/10 Okay

Henry

Liked: Cleanliness
Good and bad.
We stayed a week for our marriage. A very weird hotel experience. Good: room, pool and garden, price, security. Bad: no night clerk, worst communications humanly possible, no restaurant, falsely advertise in-house spa and hotel shuttle service, location.
Stayed 6 nights in Jan 2023
Response from Vladimir on Jan 16, 2023
Hello Mr.Hnery.Greetings from Casa Conde Hotel.We appreciate your comments because these help us to know what we are doing well and where we are failing to improve the service.Best wishes on your marriage.Best regards.

10/10 Excellent

Gustavo

Stayed 1 night in Dec 2022

4/10 Poor

Jolene

Travelled with family
Disliked: Amenities, property conditions & facilities
Not what is in the photos, freezes pool, no restaurant, don’t stay here! Kitchen was empty, beds stunk!
Response from Vladimir on Dec 27, 2022
Hello dear Jolene.we appreciate your comments they help us to know where we are failing and get better.your comments will be taken into consideration by management.Best regards.

10/10 Excellent

Christian, CARTAGO

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Todo excelente
Response from Vladimir on Dec 23, 2022
Buenos días Sr. Christian.Muchas gracias por tomar un momento de su tiempo y darnos sus comentarios, nos complace saber que su estadía fue de su total agrado.Esperamos que nos pueda visitar en otra ocasión.Saludos!

6/10 Okay

Lindsay, Paradise

Travelled with family
I don’t think casa conde has recovered since Covid. Some of the staff didn’t know much about the property, the kitchen (which we were looking forward to) was closed, the gym equipment had rust and the upholstery tore up. It was a shame…
Response from Vladimir on Dec 15, 2022
Hello dear Lindsay.Greetings from Casa Conde Hotel & Apartamentos.Thank you for taking a moment of your time and giving us your comments.We appreciate your comments as this helps us to know where we are failing and improve our service.pass your comment on to Manager for it to be taken into account.We hope you can visit us another time.Best regards.Vladimir González.

10/10 Excellent

James, Ridgeway

Travelled with family
Liked: Cleanliness, property conditions & facilities
The property makes me feel as if I’m at home.
Stayed 7 nights in Oct 2022
Response from Vladimir on Dec 15, 2022
Hello Mr. James.Thanks for your comments.We are pleased to know that you feel at home.Best regards.

4/10 Poor

ANA

Travelled with family
Disliked: Cleanliness, room comfort
Casa Conde in deep decline!
I was VERY DISAPPOINTED. I’ve stayed at Casa Conde many times before, so I was looking forward to my stay. My family came from NYC to attend a funeral. This time the property looked like it was abandoned. There was only one person there that I saw. It seemed he served as the entire staff. I was only given 2 bath towels instead of 4, and no hand towels or washcloths. When I asked for washcloths, I was told I would have to wait because he had to get them from the laundry. It took so long, I decided to go to the front desk. That’s when he told me he had no washcloths. He would have to wash some and get back to us. When the washcloths and extra towels arrived they were dingy, old white ones that I was afraid to use. It rained that night and there was water dripping from the AC unit. I called the front desk. When he arrived he proceeded to mop it up. The water continued to pour in. I asked for room change, but he offered me a room in a building that was unoccupied. I was stuck because we came for a funeral and that was the night of the viewing. I took my two younger children and bunked at a friend’s place. My oldest son stayed in the room because we had no more space at a friend’s house. Overall, this experience was awful compared to all my other times there. I WILL NEVER STAY THERE AGAIN.
Stayed 3 nights in Sep 2022

4/10 Poor

Oscar

Travelled with family
Disappointed
Shower leaking, poor maintenance
Stayed 1 night in Sep 2022

10/10 Excellent

Fabian

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Excelente opción en San José, grande, silencioso, cerca del centro y de las principales opciones de compra. Muy buena atención del staff
Stayed 1 night in Aug 2022

8/10 Good

Jon

Liked: Cleanliness
Stayed 6 nights in Jul 2022

10/10 Excellent

Edward

Liked: Cleanliness, property conditions & facilities
The suite was like a complete stan-alone apartment. Very cozy.
Stayed 4 nights in Jun 2022

4/10 Poor

MARIA DEL MAR

Travelled with family and small children
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
I like the style of the apartment. What I don't like is that there is no restaurant for dinner or breakfast. We need to leave at 6:30 a.m. from the hotel and we could not have breakfast.
Stayed 1 night in May 2022

6/10 Okay

Joel

Disliked: Cleanliness
Bad conditions.
My husband didn't stay because when he arrived he said the conditions looked terrible and left.
Stayed 1 night in May 2022

10/10 Excellent

Erik

Stayed 1 night in May 2022

2/10 Terrible

Freddie

Disliked: Cleanliness, room comfort
Stayed 2 nights in Apr 2022

4/10 Poor

Sarah

Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Mar 2022

8/10 Good

Mike, Orlando

Travelled with family
Liked: Cleanliness, property conditions & facilities
Nice and secure
Stayed 3 nights in Mar 2022

6/10 Okay

Edward

Liked: Cleanliness, room comfort
It used to be nice, a bit rundown , but still lots of potential. No restaurant or bar , pool only disinfected once a week. Not good!!! Good service from room maids , very nice and same with front desk and guards , very nice
Stayed 7 nights in Jan 2022