We had a wonderful experience from the first email to Maurico asking about our dog staying in our room, to the airport shuttle pickup ( absolutely amazing service) they made sure we did not stray away at the baggage area. We were greeted at the hotel by very friendly, professional and english speaking staff. The suite was perfect for us and our small dog. We also hired a driver through the hotel for 5 hrs to conduct some business and we had by far the best person for the job, he knew San Jose inside and out, taking shortcuts and driving places we would not have ventured alone. We would go back in a minute and will on our next visit to San Jose.
Feels more like staying at someone's home. We stayed in the biggest suite, was very comfortable, and large. Except you have much privacy. Great view of San Jose. Great if you do not like feeling like you are in a city. No big hotel feel.