Lobby

Reviews of Warwick San Francisco

4 out of 5
Warwick San Francisco
490 Geary St, San Francisco, CA

Reviews

8.2

Very good

Rating 10 - Excellent. 437 out of 1000 reviews" "
Rating 8 - Good. 323 out of 1000 reviews" "
Rating 6 - Okay. 115 out of 1000 reviews" "
Rating 4 - Poor. 65 out of 1000 reviews" "
Rating 2 - Terrible. 60 out of 1000 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

7.4/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

ARIEL

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2024

10/10 Excellent

Bronwyn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely, comfortable hotel in fabulous location
Stayed 2 nights in Feb 2024

8/10 Good

Marcos

Liked: Cleanliness, staff & service
Warwicks room service is poor and the hours are inflexible. The food menus are also poor. They need to spruce it up
Stayed 8 nights in Feb 2024

8/10 Good

Amy

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a great stay *except* that the 4 pillows on my bed were all thick and lumpy. I didn't sleep well because of them the first 2 nights. When I mentioned it to my friend, she gave me the one pillow on her bed that wasn't lumpy, and my last 2 nights were more comfortable. Ideally they would offer a choice of hard vs soft and thick vs thin pillows to accommodate various needs. I have stayed at other hotels who do provide options.
Stayed 4 nights in Jan 2024

10/10 Excellent

John

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was great. But it's in current day San Francisco, so the area is a bit sketchy... not really their fault.
Stayed 3 nights in Jan 2024

6/10 Okay

Marlon

Stayed 1 night in Jan 2024

8/10 Good

Alicia

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The lobby area was well decorated and check in was seamless for this reservation. The staff at the reception desk were very friendly and helpful. The corner deluxe Queen room was exactly as shown in the photos. The armoire was convenient to hold my clothes, but would have preferred having a working drawer for smalls… mine was broken. The desk was older and scuffed up, but absolutely functional.
Stayed 2 nights in Jan 2024

8/10 Good

Jacqueline

Liked: Cleanliness, staff & service
Stay was decent, check in was easy
Stayed 2 nights in Dec 2023

6/10 Okay

Shannon

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023

10/10 Excellent

Violetta

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Dec 2023

8/10 Good

Charles

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
close to union square. clean.. affordable for sf
Stayed 2 nights in Dec 2023
Response from Anna on Dec 30, 2023
Hello Charles, Thank you for taking tie to share your complimentary score with us. We hope to serve you as a home away from home here in San Francisco again! Warm regards,The Warwick San Francisco Hotel Team

6/10 Okay

Dinesh

Stayed 3 nights in Dec 2023

10/10 Excellent

Oksana

Stayed 4 nights in Dec 2023

8/10 Good

Aleenza

Liked: Staff & service
Stayed 1 night in Dec 2023

10/10 Excellent

Shannon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Ursina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Window bathroom open
All was very good, only the Window of the bathroom could is not to close, therefore the bathroom is always cold
Stayed 3 nights in Nov 2023

2/10 Terrible

Michael

Stayed 2 nights in Nov 2023

10/10 Excellent

Lynee

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a great experience, even tho my room was 87° when I walked in! It was quickly fixed and I really enjoyed this hotel. Very boutique feeling
Stayed 1 night in Nov 2023
Response from Rumman Samiha on Dec 3, 2023
Thank you for staying at the Warwick San Francisco and for your review. We are overjoyed to hear that you've enjoyed each and every stay with us here. We are all happy to know we were able to provide you with a pleasant stay and great service. From our team we all hope to see you again soon and that you have a great weekend!

10/10 Excellent

Andrea

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
My husband and I celebrated our 26th wedding anniversary at the Warwick Hotel. The building was very Victorian in architecture, the room was unique and stylish with a huge ceiling to floor window. It was clean and cozy. The staff was friendly, helpful and very knowledgeable about San Francisco, this helped us In our daily expeditions. They sent complimentary chocolate and a bottle of champagne to our room on our anniversary, that was amazing. We were there on the US Thanksgiving and a staff left her home to come and check on us because the regular staff had the day off, that’s going beyond her duty, thank you Mary. Special thanks to Rumman first person we met at front desk that welcomed us and made us feel special. Thank you Nestor and Alfredo Our first time to California (San Francisco) was wonderful. Warwick will definitely be our home away from home Ray and Andrea Canada
Stayed 4 nights in Nov 2023
Response from Rumman Samiha on Dec 3, 2023
Thank you for staying at the Warwick San Francisco and for your review. We are overjoyed to hear that you've enjoyed each and every stay with us here. We are all happy to know we were able to provide you with a pleasant stay and great service. From our team we all hope to see you again soon and that you have a great weekend!

8/10 Good

Kyli

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Rumman Samiha on Nov 20, 2023
Thank you very much for staying with us and taking the time to share your experiences. I am glad to hear you really enjoyed your stay and appreciate you sharing your concerns and again apologize for the stay not being 100%. We are always working to make the guest experience better than ever before and hope to see you again in the future.

10/10 Excellent

Elijah, Las Vegas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Roberto Aguirre on Nov 18, 2023
Thank you for staying at the Warwick San Francisco and for your review. We hope you have a great weekend.

10/10 Excellent

Violetta

Stayed 7 nights in Oct 2023

4/10 Poor

Adam

Liked: Cleanliness, room comfort
Disliked: Staff & service
Stayed 2 nights in Oct 2023
Response from Roberto Aguirre on Nov 3, 2023
Thank you for staying at the Warwick San Francisco and for your review.

8/10 Good

Gavin

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great room and friendly helpful staff.
Stayed 3 nights in Oct 2023
Response from Rumman Samiha on Oct 27, 2023
Thankyou for your feedback. We are glad to know that you have enjoyed your stay with us. We hope to see you again in the near future.

6/10 Okay

Emise

Liked: Staff & service
Disliked: Amenities
It wasn't as clean as I expected and didn't feel safe walking around..
Stayed 3 nights in Oct 2023
Response from Roberto Aguirre on Oct 17, 2023
Thank you very much for staying with us and taking the time to share your experiences. I appreciate you sharing your concerns and again apologize for the stay not being 100%. I apologize that the room was not up to our standards and your expectation. We work hard to provide consistent clean and well-maintained rooms and we obviously fell short here. We will make the necessary corrections to bring the room back to above standard. I also do understand your concern with the area of our hotel. One of our priorities is the safety and comfort of our guests. The area does appear unsafe however it is very safe and secure we have not had any incidents with our hotel or guest. I know the city is working on this concern.

10/10 Excellent

Thomas

Stayed 1 night in Oct 2023
Response from Roberto Aguirre on Oct 14, 2023
Thank you for staying at the Warwick San Francisco and for your review, I hope you have a great week!

2/10 Terrible

Gayane, Sherman Oaks

Disliked: Staff & service
The front desk switched our corner room to suit by saying it's better and bigger... who needs bigger room in a lower floor with noise and unsecure. We refused to give away our corner room and we've been told that you can go to another hotel because we don't have any available rooms except that suit. We left next day they didn't even give us a refund or receipt. Such a bummer... They ruind our 2 day stay in SF.
Stayed 2 nights in Oct 2023
Response from Steven on Oct 19, 2023
I appreciate you sharing your concerns on your survey and again apologize for the stay not being 100%. I will continue to work with my staff as they are empowered to handle most situations to minimize any inconvenience and hopefully correct the issue to the best of their ability. I am sorry us upgrading you to a larger suite due to the room type you requested was unavailable. We tried our best to accommodate your needs and apologize several times. It is always our highest priority for us to ensure that our guests leave the hotel happy, satisfied, and feel safe at all times.

8/10 Good

Thomas

Liked: Cleanliness, property conditions & facilities
The lady’s at front desk are awesome wish I could say the same about the day time guy at front desk.. but overall it was a nice stay
Stayed 1 night in Oct 2023
Response from Roberto Aguirre on Oct 11, 2023
Thank you very much for staying with us and taking the time to share your experiences. I again apologize for the stay not being 100%. We are always working to make the guest experience better than ever before and hope to see you again in the future.

10/10 Excellent

Stephen

Stayed 2 nights in Oct 2023
Response from Roberto Aguirre on Oct 28, 2023
Thank you for staying at the Warwick San Francisco and for your review.

4/10 Poor

Lisa

Liked: Cleanliness
Stayed 1 night in Oct 2023
Response from Steven on Oct 3, 2023
Please accept our sincere apologies for your disappointment with your recent stay at our hotel. I am extremely concerned to see your scoring was low for your overall experience at the hotel. It is always our highest priority to us to ensure that our guests and customers leave the hotel happy and always satisfied. I hope you will give us another opportunity to show you the real Warwick customer service all our guests deserve

10/10 Excellent

Gene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Roberto Aguirre on Oct 1, 2023
Thank you for staying at the Warwick San Francisco and for your review.

10/10 Excellent

Megan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Roberto Aguirre on Sep 30, 2023
Thank you for staying at the Warwick San Francisco and for your review, We are glad to see that you enjoyed your stay with us. We hope to see you again in the future and hope that you have a great day!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff was wonderful, helpful and friendly. The room was pretty, clean and comfortable. Great stay.
Stayed 3 nights in Sep 2023
Response from Roberto Aguirre on Sep 27, 2023
Thank you for staying at the Warwick San Francisco and for your review, We are glad to see that you enjoyed your stay with us. We hope to see you again in the future and hope that you have a great day!

10/10 Excellent

Jailisa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2023
Response from Roberto Aguirre on Sep 24, 2023
Thank you for staying at the Warwick San Francisco and for your review, We are glad to see that you enjoyed your stay with us. We hope to see you again in the future and hope that you have a great day!

10/10 Excellent

Kimberly

Stayed 2 nights in Sep 2023
Response from Roberto Aguirre on Oct 12, 2023
Thank you for staying at the Warwick San Francisco and for your review, I hope you have a great week!

10/10 Excellent

Narell

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel definitely recommend for wheelchair accessible
Stayed 3 nights in Sep 2023
Response from Roberto Aguirre on Sep 7, 2023
Thank you for staying at the Warwick San Francisco and for your review, I am glad to hear that you enjoyed your stay and were satisfied with your room. We hope you have a great week and hope to see you again in the future!

8/10 Good

Cheryl

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Awesome older hotel in walking distance to union square and cable cars. All the staff were amazing and Nestor was super helpful.
Stayed 5 nights in Aug 2023
Response from Roberto Aguirre on Sep 3, 2023
Thank you very much for staying with us and taking the time to share your experiences. We hope to have the pleasure of having you here with us again in the future and hope you have a great week!

8/10 Good

Graham

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2023
Response from Roberto Aguirre on Aug 25, 2023
Thank you for staying at the Warwick San Francisco and for your review, We hope to have the pleasure of serving you again in the future.

8/10 Good

Natalia

Liked: Cleanliness
Stayed 5 nights in Aug 2023
Response from Roberto Aguirre on Aug 24, 2023
Thank you for staying at the Warwick San Francisco and for your review. We hope to see you again in the future.

2/10 Terrible

Jeremiah

Disliked: Staff & service, property conditions & facilities, room comfort
Bad service
AC didn’t work well and treated me bad.
Stayed 1 night in Aug 2023
Response from Sara on Aug 22, 2023
Thank you for taking the time to fill out a review! We are so happy that you've chosen to stay with us! Your feedback is crucial and serves a great importance to our ever-going mission for continuous improvement. If there was anything else that we could have done for you to make your stay more enjoyable, please do not hesitate to let us know so that we can anticipate your needs for the next time. We truly value you and your business and hope to have the pleasure of your next stay very soon. Should you need any assistance with your future reservation, I will be happy to personally assist you to ensure that your stay is seamless and full of the value that you deserve.

2/10 Terrible

Kate

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Terrible hotel. I suppose to pay 800$ for 5 nights. They charged first time 1125$ ( included 300$ deposit) plus when I checked out they charged additional 678$ and when I tried to ask why they couldn’t explain and stop to pick up the phone. The hotel looks old and the room stinks like socks. The worst’s experience. I paid more then twice for this room and nobody tried to help me.
Stayed 5 nights in Aug 2023
Response from Steven on Sep 25, 2023
Thank you very much for being very honest and straightforward with your comments. While we certainly regret the fact that the service did not meet our usual standards, we also appreciate the opportunity you have given us to improve. Please accept our sincerest apologies. We hope that you will continue to visit us so that we may be able to serve you better.

8/10 Good

Jessica

Liked: Cleanliness
Stayed 4 nights in Aug 2023
Response from Roberto Aguirre on Aug 16, 2023
Thank you for staying at the Warwick San Francisco and for your review.

4/10 Poor

Virjen

Travelled with family
Liked: Cleanliness
Disliked: Room comfort
Disappointed
The air conditioner nor the heat worked. We were given a box fan and a heater. Totally made our sleep very uncomfortable.
Stayed 3 nights in Aug 2023
Response from Steven on Aug 11, 2023
Thank you for your review. Please accept our sincere apologies for your disappointment with your recent stay at our hotel. I am extremely concerned to read your comments with regard to your overall experience at the hotel. It is always our highest priority us is to ensure that our guests and customers leave the hotel happy and satisfied at all times.

8/10 Good

Kiran

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location as everything had been close by. In particular the best part of our stay was the staff as they were very friendly and welcoming.
Stayed 4 nights in Jul 2023
Response from Steven on Aug 11, 2023
It is great to hear from you. It is great to hear that we have given superior customer service. I am happy that the staff was able to show you the kind of customer service that we can provide. I will inform the staff of their superior customer service so we can continue to give the kind of service that you experienced on your last visit.

8/10 Good

Adelae

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and quiet area a little rough at night.
Stayed 4 nights in Jul 2023
Response from Steven on Aug 11, 2023
Thanks for your kind words and the time you took to share them with us. It is great to hear, that you have enjoyed your stay with us. Rest assured that we will take your comments for further encouragement within the team to ensure personal service and a warm welcome for your next visit.

10/10 Excellent

Brenda

Stayed 3 nights in Aug 2023
Response from Roberto Aguirre on Aug 25, 2023
Thank you for staying at the Warwick San Francisco and for your review, We hope to have the pleasure of serving you again in the future.

10/10 Excellent

Camille Angeline

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023
Response from Roberto Aguirre on Aug 6, 2023
Thank you for staying at the Warwick San Francisco and for your review.

10/10 Excellent

William

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Roberto Aguirre on Jul 27, 2023
Thank you for staying at the Warwick San Francisco and for your review, We hope to have the pleasure of having you stay with us again in the future.

10/10 Excellent

Jonette

Travelled with family
Liked: Cleanliness, staff & service, room comfort
We had a wonderful experience when we checked in. The frint desk staff were very welcoming and helpful with different locations for us to visit. I mentioned that we were in tiwn to celebrate my daughter's birthday, and they delivered a nice dessert to our room! Very special for us. The rooms are quaint and comfortable too.
Stayed 2 nights in Jul 2023
Response from Sara on Jul 26, 2023
Thank you for taking the time to fill out our survey! We are so happy that you've chosen to stay with us! Your feedback is crucial and serves a great importance to our ever-going mission for continuous improvement. Our team takes great pride in servicing all of our guests with utmost care and professionalism. We are so happy that you experienced our above and beyond personal service, just one of the many great attributes about our staff. Thank you so much for the wonderful comments regarding the front desk, we are so lucky to have such a great team! If there was anything else that we could have done for you to make your stay more enjoyable, please do not hesitate to let us know so that we can anticipate your needs for the next time. We truly value you and your business and hope to have the pleasure of your next stay very soon. Should you need any assistance with your future reservation, I will be happy to personally assist you to ensure that your stay is seamless and full of the value that you deserve. Thank you again!

8/10 Good

Violetta

Stayed 7 nights in Jul 2023
Response from Roberto Aguirre on Aug 16, 2023
Thank you for staying at the Warwick San Francisco and for your review