Ratings based on 3,783 Verified Reviews

They paid and stayed. We double-checked.
3.9 out of 5
87% of guests recommend
4.3 Room cleanliness
4.1 Service & staff
3.9 Room comfort
4.0 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified traveller from Puyallup WA

Spend your money some place else

Posted 29-Jun-2015
Pros: It was close to the Wharf. I also liked the fact that you had to use your room key in the elevator. That made me feel a little secure.
Cons: Update the rooms
Location: Close to the wharf, the street cars and cable cars. Closed to shops and places to eat
I was very disappointed in this hotel. With tax I spent $348 for one night in what they called a "traditional room" Well there was nothing traditional about the room. The wall paper was piling out the walls, the lights over the bed did not work. The outlet that the coffee pot was plugged into did not work. The TV was a joke. Half the channels that they had listed did not work. When you finally found a channel it would start pixalating when you where watch it. I would not stay at this hotel again.
5 out of 5
Recommended
for Everyone
by A verified traveller from lavonia, GA

Nice hotel close to everything

Posted 26-Jun-2015
Everything is in walking distance the hotel is very nice clean friendly very huge must ask for refrigerator and microwave
4 out of 5
Recommended
for Everyone
by A verified traveller from california

Good location

Posted 26-Jun-2015
Pros: Location was great
Cons: Bathroom very tiny
Location: Just a block from the wharf
Staff was nice. Check in and out very efficient. Easy access to wharf.
5 out of 5
Recommended
for Everyone
by A verified traveller from Houston, TX

Nice hotel close to everything.

Posted 24-Jun-2015
Pros: Staff was very friendly and accommodating and the room was very comfortable.
Cons: It would be nice to have a microwave and refrigerator in the room.
Location: It was across the street and around the corner from tour buses and grocery stores and Fisherman's Wharf, and the trolley was a block away.
Very comfortable and within walking distance of everything including transportation. The concierge booked our tours and recommended restaurants, and we couldn't have been happier. Just wished we had a microwave and frig in the room.
4 out of 5
Recommended
for Couples
by A verified traveller

Posted 23-Jun-2015
Pros: Fire pits
Cons: Smokers on our non-smoking floor, beds are too small
Location: Walking distance to restaurants and waterfront
Great place to stay, met a nice couple from Virginia. Always enjoy relaxing by the fire pits. Had a great time!
2 out of 5
by A verified traveller

Not impressed

Posted 22-Jun-2015
Hotel is mediocre at best. Parking is expensive, and I would imagine there are better options if staff would be honest. Probably wouldn't be inclined to take the Expedia undisclosed name offer again.
Comment from Hotel Management
22-Jun-2015 by General Manager, Hotel Management
Thanks for staying with us. Our parking fee are similar to other hotels in this area and less expensive than hotels in the downtown district. Where there are less expensive lots around, none of them offer in/our privileges, have 24 hour staff and are protected from the elements. It was our pleasure to serve you. We look forward to welcoming you back. Sincerely, Michael Hirsch
4 out of 5
Recommended
for Everyone
by A verified traveller from Wisconsin

A bit disappointing for the price. Overall nice.

Posted 22-Jun-2015
Pros: Hotel was blocks from Fisherman's Wharf and Pier 39 which allowed us to walk to many activities including our Alcatraz tour. Parking is challenging and expensive so this was a plus. I was unaware that we would be charged a fee for parking our car in the underground garage of the hotel so this was a surprise but still cheaper than street parking. The room was very clean and pleasantly decorated. Beds were comfortable with ample pillows. Staff was friendly and helpful. Cons: The toilet flushed only when the handle was held down for some time. It required the handle to be jiggled a minute or two later because it wouldn't stop running. The sink filled with water very quickly and appeared to need the drain unclogged. The heater/AC unit did not have any temperature control that functioned. It blew air but we were unable to change the temperature. Also was disappointed there was no frig for the cost of the room.
Comment from Hotel Management
22-Jun-2015 by General Manager, Hotel Management
Dear Kristy, Thanks for the four star rating and nice comments about your stay at Sheraton Fisherman's Wharf. We appreciate you pointing out our great location, clean and comfortable rooms and friendly staff members. We will follow up on the maintenance issues you pointed out. It was our pleasure to serve you. Please come back soon. Sincerely, Michael Hirsch
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 21-Jun-2015
Nice clean hotel. Very comfortable bed! I would stay at this hotel again
Comment from Hotel Management
22-Jun-2015 by General Manager, Hotel Management
Thank you so much for the five stars and nice comments about your stay at Sheraton Fisherman's Wharf. We are pleased to know that you had an exceptional stay with us. We certainly will look forward to seeing you again. Make it soon. Sincerely, Michael Hirsch
4 out of 5
Recommended
for Everyone
by A verified traveller from Iowa

Perfect Location, comfy room

Posted 21-Jun-2015
Pros: Staff was super helpful
Cons: we were on the 3rd floor and the people above us must have had kids running around and jumping on the bed, because it was super loud.
Location: It was only a block or so from Fisherman's Wharf. Easy walk to all the attractions.
The room was perfect for us, close to Fishermans Wharf. Beds were comfy. The only complaint is that the people above us were very loud. So If you stay here, request the top floor. But that is the ONLY complaint. The staff was very helpful.
Comment from Hotel Management
22-Jun-2015 by General Manager, Hotel Management
Dear Jodi, Thanks for the four stars and great comments about your stay with us. We are glad that you found our hotel comfortable, our staff members helpful and our location convenient. Sorry that your neighbors were a bit loud. Please let us know next time. All of us at Sheraton Fisherman's Wharf thank you for staying with us. Please come back soon. Sincerely, Michael Hirsch
3 out of 5
Recommended
for Everyone
by A verified traveller from UK

Did The Job

Posted 20-Jun-2015
Pros: Concierge was very helpful
Cons: View from room was awful!! A load of air conditioning units! :((
Location: Pier 39 and restaurants nearby within easy walking distance
If you just want a clean room and nice bed to stop in near Pier 39 then this hotel does the job.
Comment from Hotel Management
22-Jun-2015 by General Manager, Hotel Management
Dear Judith, Thanks for staying with us and for this nice review. We are glad that you found our hotel clean and comfortable. We look forward to seeing you again on your next trip to San Francisco. Sincerely, Michael Hirsch