Ratings based on 2,698 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
86% of guests recommend
4.3 Room cleanliness
4.1 Service & staff
4.0 Room comfort
4.0 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by Johth99

Corner Room

Posted 15-Apr-2014
Pros: Room was clean and very close to Pier 39.
Cons: After a full day of walking, we were going to sit in the hot tub. No hot tub.
Location: Too much to do nearby. Breakfast Lunch and Dinner. Tours. Shops. Very good location.
All in all the staff was great. The room was clean. We were placed in a corner room with an intersection right outside. Very loud, but someone has to get the room, I guess.
Comment from
16-Jan-2014
Dear Johnth, Thanks for the 4 star rating of Sheraton Fisherman's Wharf. We were delighted to read that you found our staff great and room clean. Sorry that the room assigned did not meet your expectations. Many people like that location due to the view. of the Golden Gate Bridge. Had we known, we would have been happy to work with you on finding an alternative location. We look forward to welcoming you back. Sincerely, Michael Hirsch, General Manager
5 out of 5
Recommended
for Everyone
by A verified traveller

4th floor view of the peer but loudness from bus

Posted 15-Apr-2014
Very nice room and area . Easy to walk to destinations
Comment from
16-Jan-2014
Thanks so much for the 5 star review of Sheraton Fisherman's Wharf. We were thrilled to know that you enjoyed your room and found our location perfectly suited to your needs. It was a pleasure to serve you and hope to see you again soon. Sincerely, Michael Hirsch, General Manager
3 out of 5
Recommended
for Everyone
by susan from seattle

Family friendly at fishermans wharf

Posted 14-Apr-2014
Clean room, nice linens and towels. Older facility with remodel. Nice pool and lovely outdoor fireplace seating along entryway. Overall great for families site seeing San Francisco's tourist areas.
Comment from
15-Jan-2014
Dear Susan, We really appreciated your kind comments about our clean rooms, nice linens, pool and fire pits. So glad that you and your family made the most of your San Francisco trip. Come back to see us again at Sheraton Fisherman's Wharf. Sincerely, Michael Hirsch, General Manager
3 out of 5
by A verified traveller

Best and worst

Posted 14-Apr-2014
Worst was the size of the rooms, specifically the closet, and bathroom. Could not believe how tiny they were. The room was clean, the staff accommodating. Felt like a rat in a maze trying to find my room. They just spent millions to upgrade - didn't get their monies worth. Don't eat in the cafe in the lobby: one small sandwich, one small slice of dessert, one drink = $25. Best was proximity to Fishermen's Warf. One block away from everything. For the price and overall experience, do not recommend.
Comment from
15-Jan-2014
Thanks for staying with us. We are sorry that you did not get the most of your stay. We try to price competitively and offer value as compared tosimilar hotels in this area. We hope you will consider a return trip. Sincerely, Michael Hirsch, General Manager
5 out of 5
Recommended
for Business Travellers
by A verified traveller

Wonderful hotel near the Wharf and Pier 39

Posted 14-Apr-2014
Stayed just one night as the tail end of a business trip...but the hotel is in a great location. Staff is very knowledgable and service-oriented; wonderful people. The rooms are spacious and comfortable; as well as clean and modern. The only minor gripe I have is the rather exhorbitant parking fees (but I suppose it's the same all over the city)....set me back $55 for valet parking (versus $50 for do it yourself parking).
Comment from
15-Jan-2014
Thanks so much for the lovely review of Sheraton Fisherman's Wharf. We were thrilled to read such nice comments about the hotel especially our staff members. So glad that you enjoyed your stay. Please come back to see us again soon. Sincerely, Michael Hirsch, General Manager
4 out of 5
Recommended
for Everyone
by Teulon from New Zealand

Nice hotel close to the piers.

Posted 13-Apr-2014
Pros: I liked the fact that our car was allowed to stay in their carpark until 6pm on the day we checked out.
Cons: The signage for car entry could be clearer and bigger.
Location: Hotel is close to the piers. The Alcatraz tours leave from pier 33 which is about 15 minutes walk.
After finding our way into the hotel by car ( which wasn't very easy ) everything went smoothly. We checked in early because the room was available. The staff were friendly and attended to our needs promptly. Car parking was expensive but we didn't need to find a park the next day when we went on our Alcatraz tour as they let you park until 6pm on the day you check out. Overall a good experience but the most expensive of our trip.
Comment from
15-Jan-2014
Dear Teuton, Thanks for the 4 star review. We were happy to read that you enjoyed your stay so much. Your comments about our friendly staff were most appreciated. It was a pleasure to serve you. We look forward to welcoming you back to Sheraton Fisherman's Wharf. Sincerely, Michael Hirsch, General Manager
2 out of 5
by Steve from Minnesota

Had one main benefit and only one...(location).

Posted 7-Apr-2014
Pros: Location
Overall disappointed in our stay at this hotel. Although the location is ideal, the hotel itself was disappointing. The hotel is very dated, and has no free Wi-Fi in the rooms. We checked in as a family of 4 yet every morning had to call room service to get a 4th towel for showering. The Kleenex was out and never restocked, and the bed sheet was not sized correctly and would not stay on the bed.. the night before leaving for the airport I ran down to print our airline tickets in the computer room and the printer had no toner and was "out of order". "Really!!"...How can a large hotel not have a plan to have things like this on site.. I would definitely not stay at this hotel in the future.
Comment from
9-Jan-2014
Dear Steve, We regret that we did not live up to your expectations. Where our hotel was recently updated, a somewhat retro theme was selected which some Guests love and others not so much. We will keep your comments in mind as we make plans for the future. We will also be sure to stock toner as this was simply an oversight. We hope that you would consider a return trip. Sincerely, Michael Hirsch, General Manager
4 out of 5
Recommended
for Everyone
by S.K. from Los Angeles

Sharedon on the Wharf

Posted 6-Apr-2014
Pros: The location
Cons: Larger rooms for the price.
Location: It was on Fisherman's Wharf, so there were a lot of good bars and restaurants nearby
Good, clean and friendly place to stay. Staff was pleasant. No complaints.
Comment from
9-Jan-2014
Dear S.K., Many thanks for the very nice review of Sheraton Fisherman's Wharf. We were grateful for the kudos on our cleanliness and friendliness. It is always great to know when a Guest has a great experience. Please come back soon to see us. Sincerely, Michael Hirsch, General Manager
5 out of 5
Recommended
for Everyone
by A verified traveller

Great location

Posted 6-Apr-2014
Pros: The staff is friendly and helpful, the concierge service is top-notch, the beds are comfy, and the bedding is very nice (duvets instead of the usual).
Cons: The restaurant gets a thumbs-down from us. Slow, inefficient, and expensive. Unfriendly staff.
Location: Great location! Couldn't be better! Close proximity to dining, some shopping, Alcatraz landing, markets.
Loved this hotel. Within walking distance of wharves, including Alcatraz Landing. Close to all forms of public transportation. It was so easy to get around the city, and the location of this hotel made it easier than other locations. Concierge was able to give accurate bus information to Golden Gate Bridge and recommended and booked tours for us to the Napa Valley and Sonoma Valley wineries.
Comment from
9-Jan-2014
We loved your kind comments about Sheraton Fisherman's Wharf, too! Sounds like you made the most of your visit. Glad that our concierge was able to enhance your stay. Please come back to see us again soon. Sincerely, Michael Hirsch, General Manager
4 out of 5
Recommended
for Families
by Brian from Naperville, IL

Great location, reasonably priced

Posted 3-Apr-2014
Pros: Very clean, rooms are in great condition, pool area is nice, outdoor fireplaces are a nice touch, and the workout room is excellent.
Cons: The restaurant area in the lobby was not very well managed. They tell you it is "sit-down service", but they aren't staffed well enough to handle it.
Location: Tons of great restaurants (use Yelp!), walking distance to a lot of great things - piers, Ghirardelli, Alcatraz tour, Coit tower, cable cars, etc
We stayed here with my family, including young kids, for spring break. We had a great stay and wonderful vacation. The hotel staff are all very friendly and professional, the hotel is in a great location and is in great condition, and the pricing was reasonable for the area.
Comment from
3-Jan-2014
Dear Brian, We are so happy that you and your family enjoyed your experience at Sheraton Fisherman's Wharf. Glad that the value you received here met your expectations and that you found the staff friendly and the property in good shape. It was a pleasure to serve you. Please bring the whole clan back to see us soon. Sincerely, Michael Hirsch, General Manager