Ratings based on 966 Verified Reviews

They paid and stayed. We double-checked.
3.5 out of 5
87% of guests recommend
3.8 Room cleanliness
3.7 Service & staff
3.6 Room comfort
3.4 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveller from P

Nice hotel and clean

Posted 13-Jul-2015
I was surprised by this hotel, although the rating is just 3 , I think they deserved a 4. It's far from Downtown San Francisco, but that's the reason the price is way lower. The rooms are very clean, the staff are friendly and when they say free breakfast, we were expecting doughnuts and coffee, but it was full meal, with bacon, sausages , eggs and make your own waffles . I will definitely use this hotel again next time I'm in town😀
1 out of 5
by A verified traveller from San Mateo, CA

Terrible stay

Posted 10-Jul-2015
Pros: none
Cons: none
Location: none
I reserved this for one of our Sales reps visiting from Charlotte. He complained about the cleanliness, staff, facilities and room. I went by the great reviews. Won't be reserving stays her anytime soon.
2 out of 5
by A verified traveller from from mckeesport, pa

Great staff.

Posted 5-Jul-2015
Very friendly and accommodating staff. Hotel could use some updating. Our room not the cleanest.. Carpet in much need of replacement. Good for a one night stay. Bath and body works products were nice. Breakfast good.
1 out of 5
by A verified traveller

Do yourself a favor and stay elsewhere

Posted 29-Jun-2015
Pros: Got me to and from the airport. That is it.
Cons: Everything.
Location: Nothing if you are walking.
Toilet wouldn't flush. Tub fixtures rusted. Very noisy. No dining on property. Very very expensive, they said they are going to re-model, my feeling is that they should have reduced the price until they did. Expedia should't send people here. It looks bad for them as there are to many that do the same job as Expedia, I will go elsewhere in the future.
5 out of 5
Recommended
for Everyone
by A verified traveller from Brockton Ma.

Very enjoyable

Posted 28-Jun-2015
Everyone was very friendly. The pick up shuttle drivers were on time helpful, their on duty 24 hours. So no matter what time you arrived at the airport they will pick you up cabs are very costly...Breakfast is free with a very good variety...
3 out of 5
Recommended
for Everyone
by A verified traveller from chicago

Transient

Posted 28-Jun-2015
Pros: Convenient due to proximity to the airport
Cons: Rooms
Location: A golf course nearby
I just spent a night for an early flight the next day.
3 out of 5
by A verified traveller

Posted 24-Jun-2015
Good staff older hotel a lot farther from airport than I thought
3 out of 5
Recommended
for Everyone
by A verified traveller

Posted 22-Jun-2015
Breakfast was very generous. Room was good. Only problem was its proximity to freeway.
3 out of 5
Recommended
for Everyone
by A verified traveller from West Covina, CA

Friendly staff and buffet breakfast was good

Posted 22-Jun-2015
Pros: the breakfast and the front desk staff.
Cons: Start time of the buffet and water pressure in the room.
Location: location is ok, if you have appointments in the Palo Alto and San Jose areas.
We checked in late and got there the front desk staff was very helpful and accommodating. The only problem is I requested for a double/double room but it wasn't available when we got there. We got one King bed with a sofa bed, so it was ok but then the toilet flash was not working so we had to move to another room. The buffet could be set up a little early, maybe at 6AM instead of 6:30AM, because if you have an early flight/appointment to catch, you won't get breakfast; also attendant at the buffet was less friendly.
2 out of 5
by A verified traveller from San Mateo, CA

Glad it was just for one night.

Posted 20-Jun-2015
We checked in at 3:30 pm, got luggage out of the car and went to the room. Our room was still being cleaned. Yeah, they gave us a room which was not ready. At round 7 pm, wanted to use the microwave, didn't work,. Decide to call the front desk using the room phone right next to the microwave and it doesn't work. So, using my cell phone I called the front desk and she said someone will be right up. 25 minutes pass, no one has come, yet. Called the front again, she was surprised that no one had come. 15 minutes later, service man finally shows up. Not happy that we called him. He checks to see if appliances are plugged in (yeah, we did that already)..he fluffs the cords and now microwave light comes on and the phone works. So, faulty wiring of the cord. He's bit upset that he had to come up just for that and tells us not to mess around with the cords. We didn't do anything to it! Two hours later, the hair dryer doesn't work properly. It only works if you held it at a strange angle. Again, something faulty wiring of the cord. Good thing I brought my own hair dryer! Breakfast next morning. I wasn't expecting much but when we got there, 30 minutes after they opened, they were out of coffee. I point this out and the person in charge of breakfast area is annoyed. I go to the waffle maker and they are out of batter. I return to the breakfast area two hours later. Again, they were out of batter. It took them 20 minutes to refill. Check out time...they didn't give me my AAA discount.