Lobby sitting area

Reviews of The Marker San Francisco

4 out of 5
The Marker San Francisco
501 Geary St, San Francisco, CA

Reviews

8.4

Very good

Rating 10 - Excellent. 507 out of 1018 reviews" "
Rating 8 - Good. 281 out of 1018 reviews" "
Rating 6 - Okay. 118 out of 1018 reviews" "
Rating 4 - Poor. 61 out of 1018 reviews" "
Rating 2 - Terrible. 51 out of 1018 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

John

Travelled with family
Liked: Cleanliness, property conditions & facilities
Area around has a lot of homeless. If this is a concern for you, better to avoid. However property is well kept. No coffee maker in the room.
Stayed 3 nights in Mar 2024

10/10 Excellent

Wen

Business traveller
I had a pleasant stay. Clean and well decorated room. Fast and friendly checkin. I read reviews about hidden charges so I particularly paid attention. There’s destination fee but that is every hotel in SF. They hold a deposit and deduct the destination fee when you check out. No problem for me, yet. Will update if so.
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 28, 2024
Wen, it's delightful to know you relished your stay at The Marker San Francisco. We're glad you found your room appealing and tidy and our check-in procedure prompt. Transparency in our billing process is vital to us, so it's reassuring to know our approach met your expectations. We're looking forward to your next stay with us.

8/10 Good

Michael

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel itself was very nice. Over priced restaurant and the amount of homeless people around the building was pretty bad.
Stayed 3 nights in Mar 2024
Response from Customer Service on Mar 27, 2024
Michael, we appreciate your feedback. We're glad to hear you found The Marker San Francisco enjoyable. Your comments about the prices in the restaurant have been noted for review. Also, the local societal issues are understandably concerning and while we do our best to provide a secure and comfortable environment, we also hope for a broader resolution in time. Looking forward to your next visit.

8/10 Good

Rachelle

Liked: Cleanliness
.
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 25, 2024
Thanks for the great rating, Rachelle!We are always working very hard to provide the best experiences for all of our guests. It's great to see that you enjoyed yourself! We hope you plan on visiting The Marker San Francisco soon, we'd love to have you back!

8/10 Good

D

Liked: Cleanliness, staff & service
Ambience internally was nice, with friendly staff. The connected cafe had some of the worst service (breakfast shift) I've ever had in the city, prompting me to write this review which I rarely do. Outside a block away I had a friend FaceTiming with his family when his phone was abruptly snatched out of his hand and stolen, which he was unable to retrieve. Shower was cold, I guess it’s a good way to sober up from a hangover.
Stayed 2 nights in Mar 2024
Response from Customer Service on Mar 25, 2024
D, it is pleasing to learn you appreciated The Marker San Francisco's atmosphere and the warmth of our team members. We regret to hear your dining experience was not up to par and you encountered an issue with your shower. As for the unfortunate incident that happened to your friend nearby, while we understand the distress such an event can cause, we have no direct control over off-premises occurrences. However, we constantly strive to offer our guests helpful advice regarding neighborhood safety. We appreciate you bringing this to our attention, and we hope for another chance to provide a better experience.

8/10 Good

Michael

Business traveller
Liked: Cleanliness, staff & service
Hotel was generally pretty good - a bit out dated but otherwise very clean and comfortable. Noise from outside wasn’t great and they didn’t clean my room at all in a 3 night stay and facilities in room were minimal. Location also pretty good very walkable to all sorts of places and lovely clear of market street.
Stayed 3 nights in Mar 2024
Response from Customer Service on Mar 23, 2024
Michael, it's wonderful to hear that your experience at The Marker San Francisco was generally pleasing. We're thrilled you appreciated our neat environment and convenient location. We took note of your remarks about the need for enhancements, including the in-room facilities and ensuring daily room cleaning. Thank you once again for sharing your feedback with us. We eagerly await your next visit.

10/10 Excellent

Tim

Everyone was very nice. Pricy to park your car there every night, but a friendly staff of drivers.
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 19, 2024
Tim, it's fantastic to know you appreciated our team of drivers and found everyone very pleasurable at The Marker San Francisco. While we understand car parking might seem costly, it reflects the typical costs in our downtown location. Nonetheless, providing excellent service is our top priority. We hope your overall stay with us was memorable and we look forward to your return.

10/10 Excellent

Icela

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great
Stayed 2 nights in Mar 2024
Response from Customer Service on Mar 19, 2024
Thank you for sharing your perfect rating with us, Icela!It's wonderful to see how much you appreciated your time at The Marker San Francisco! We want everyone to feel right at home at The Marker San Francisco. Being able to create a feeling of home is exactly what we aim to do!We look forward to sharing another amazing experience with you soon!

8/10 Good

Martyn, San Francisco

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had the best ever welcome from any reception staff member ever in this hotel - phenomenal - great balance of just enough info, highly efficient and got me moved through the process smoothly. I was also greeted every single time I stepped through the front door which was exceptional. The attached restaurant was v good and enjoyed the food and free coffee - food was good but some things overly expensive. My only frustration was as I was leaving. I had 4 suitcases and bags as I am moving state and had stayed here all week / I asked the guy behind the desk by the door to help - he curtly told me he was security and wouldn’t help. Instead the much smaller built and elder female came to help me instead which wasn’t expected but highly appreciated - clearly his job description says one thing only.
Stayed 5 nights in Mar 2024
Response from Customer Service on Mar 19, 2024
Martyn, it's great to hear about your positive experience with our reception at The Marker San Francisco. We're pleased that you appreciated their efficiency and that you were greeted warmly on each entrance.We're also glad you enjoyed your dining experience, and we appreciate your feedback regarding our pricing.We do want to address the concern you had at the end of your stay. While we understand that each team member has a specific role, we strive to ensure all guests receive the assistance they need. We apologize if this was not the case during your departure. We value your feedback and will use it as a basis for continuous improvement.Thank you for choosing The Marker San Francisco and for sharing your experiences with us. We hope this will not deter you from staying with us again in the future.

10/10 Excellent

Adriana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Trendy and inviting
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 18, 2024
Adriana, thank you for your glowing review. We're thrilled you found The Marker San Francisco both fashionable and welcoming. We're looking forward to welcoming you back for another comfortable and stylish stay with us.

8/10 Good

Haydee

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The decor is excellent
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 16, 2024
Haydee, thank you for appreciating the aesthetic appeal of The Marker San Francisco. We strive to provide an inviting atmosphere for our guests, and are glad you enjoyed it. Looking forward to hosting you again in the future.

2/10 Terrible

Tabitha

Stayed 4 nights in Mar 2024
Response from Customer Service on Mar 16, 2024
Tabitha, we notice you've left a rating but without any specifics about your experience. Hearing more could allow us to make any necessary improvements. We would appreciate if you could share more details about your stay. In the future, please do not hesitate to let our team members know about any needs or concerns so we can attempt to rectify them on the spot.

8/10 Good

Mai

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Beautiful hotel, but there was never any hot water in the morning for showering in the mornings. Great location with easy access to various dining options. Overnight valet was outrageously priced but there’s an easily accessible option around the corner for $40 less per night.
Response from Customer Service on Mar 15, 2024
Mai, thank you for the feedback. Your satisfaction is of utmost importance to us at The Marker San Francisco and we are glad you loved our enviable location. We have taken note of your findings regarding the morning amenities and parking suggestion, and assure you these will be assessed to better our offerings. We look forward to serving you again soon and ensuring your next experience proves even more enjoyable.

6/10 Okay

John

Stayed 1 night in Mar 2024
Response from Customer Service on Mar 15, 2024
John, thank you for taking the time to rate your stay. We regret it didn't completely meet your expectations and would appreciate further feedback to help understand your unique perspective. Please don't hesitate to contact us with any details to improve future guest experiences. Thank you once again, we hope to have another opportunity to provide an enhanced stay.

10/10 Excellent

Nikki

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love the staff the most, especially Nessa, at the front desk. She makes an effort to remember our names and is so pleasant every time we see her. We never see the cleaning staff, but they do such a great job of keeping things tidy. We are in SF a lot and we have made the Marker our go-to hotel.
Stayed 4 nights in Mar 2024
Response from The Marker Team on Mar 12, 2024
Hi Nikki and Tammy!Thank you again for the glowing review! It is always a pleasure having you here. We love being your home away from home. Your comments will be shared with our entire staff, including Nessa. We are very glad to know you were pleased with your overall stay. We look forward to welcoming you again and continuing to meet your expectations.Cheers,

10/10 Excellent

Nancy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and accommodations! Overall an amazing experience.
Stayed 2 nights in Mar 2024
Response from Customer Service on Mar 12, 2024
Nancy, it's wonderful to read about your amazing experience at The Marker San Francisco. We're thrilled you were pleased with the accommodations and that our team members added to your overall stay. We hope to welcome you back in the near future for more exceptional experiences.

4/10 Poor

Kimberly

Travelled with group
Disliked: Staff & service, amenities
Hotel would be a fine 3 star stay but they charge you for room and then steep destination fee that you only get partially refunded for facilities they don’t tell you exist and for the “convenience” of having to refill your own water bottles. Staff unwilling to help and just repeat a textbook answer back at you. Nothing is made clear about the fees when you book or check in. And it’s in a pretty undesirable neighborhood, so it’s not a destination. Overall the room was okay, felt a little old and outdated and staff was lacking. You won’t hate your stay but it won’t feel like the 4 star experience they promote. I won’t come back. Could have gotten the same for a Holiday Inn Express.
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 11, 2024
Kimberly, we regret to hear that your experience didn't fully meet your expectations. We understand your concerns about the destination fee and the dissemination of pertinent information regarding our amenities. Our team members are usually appreciated for their assistance and we're sorry this wasn't your experience. We take your feedback regarding improvements to our neighborhood surroundings and on-site facilities seriously. We would love the opportunity to provide a better experience should you choose to say with us again. We are committed to improving our guests' experiences.

10/10 Excellent

Janina

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful clean and very safe. Staff was very helpful
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 9, 2024
Janina, it's fantastic to hear that you appreciated the cleanliness and safety at The Marker San Francisco. We're also pleased our team members made a positive impression on you with their helpfulness. Your lovely feedback is greatly appreciated. We can't wait to welcome you back in the future.

4/10 Poor

Francisco

Business traveller
- No Room Service - Tratto Restaurant & Bar was closed Sundays & Mondays - Ice Machine located on a different floor - No Coffee Machine im the Room - Breakfaat Service at Tratto was less than a pleasant experience; wait time was very slow
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 7, 2024
Francisco, we appreciate your feedback. It seems there were a few aspects of your stay that didn't meet your expectations. We're sorry to hear about your experience with our dining services and the inconvenience you had with amenities located in other parts of the hotel. We understand the importance of a prompt and enjoyable breakfast experience and we're addressing your concerns about service speed. We're continuously looking for ways to improve our guest's stay and your feedback is helpful. Thank you for bringing these matters to our attention.

4/10 Poor

Francisco

Travelled with partner
Disliked: Amenities
They have a destination fee on top of all the charges and fees. And they tell you last minute they are going to take it Away from a deposit you have to make. Not staying again for that destination fee.
Stayed 3 nights in Mar 2024
Response from Customer Service on Mar 6, 2024
Francisco, it's regrettable to hear about your dissatisfaction with some recently encountered charges. It's always our intention to ensure you're clearly informed of all costs associated with your stay. We wish to assure you that all fees are in line with local hospitality standards, each designed to enhance the guest experience. Should you choose to stay with us again, we're committed to providing further clarity about any costs. We'd truly value another opportunity to make your stay a better one.

10/10 Excellent

Mia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of my favorites. Clean and comfortable.
Stayed 1 night in Feb 2024
Response from Customer Service on Mar 4, 2024
Mia, we're thrilled The Marker San Francisco is among your favorites and you found the environment both clean and cozy. It's our goal to provide comfort and cleanliness that exceeds expectations. We look forward to welcoming you back for another visit soon.

2/10 Terrible

Alfonso

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Customer Service on Mar 25, 2024
We appreciate your feedback, Alfonso.We regret that your time with us didn't meet your expectations. We hold ourselves to a higher standard so we do hope you allow us the opportunity to share a more positive experience with you soon.

10/10 Excellent

nozomu

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
2ブロックほど下がると危ない地域になるんですが行かなければ問題なく、ホテルがまずめちゃくちゃ可愛いし綺麗!スタッフもみんな愛想もいいし、文句なしでした! 近くに美味しいご飯屋さんいっぱいあるよー
Stayed 1 night in Feb 2024
Response from Customer Service on Mar 3, 2024
望さん、ザ マーカー サンフランシスコが魅力的で、清潔であると感じていただけたことを嬉しく思います。私たちのチームは、彼らのフレンドリーさを評価していただいたことを嬉しく思います。近隣の美味しいお食事処もお楽しみいただけたようで大変嬉しく思います。次回のご来店を心よりお待ちしております。

8/10 Good

willie

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We stayed in a suite that had a soaking tub, it was a large room with a modern bohemian feel to it. Other than our refrigerator not working, we enjoyed our stay.
Stayed 4 nights in Feb 2024
Response from Customer Service on Feb 29, 2024
Willie, thank you for sharing your experience. We're thrilled to hear that you enjoyed the spaciousness and contemporary bohemian ambiance of your suite at The Marker San Francisco. We acknowledge that you had a minor issue with the refrigerator. Your input is valuable and it helps us focus on areas of improvement. We hope to have the opportunity to serve you again in the future.

10/10 Excellent

melanie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and service. Melinda on front desk was amazing with great customer service skills. Felt really looked after. Beautiful lounge areas and rooms. Thank you.
Stayed 5 nights in Feb 2024
Response from Customer Service on Feb 29, 2024
Melanie, thank you for choosing The Marker San Francisco and for leaving such a glowing review. We're delighted to hear that our front desk colleague, Melinda, greatly impressed you with her professional service. Your appreciation of our tastefully appointed lounge areas and rooms also boosts our spirits. We can't wait to look after you again on your next visit.

10/10 Excellent

Nikki

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My favorite thing about the Marker is the staff. They are always amazing! My wife and I always stay there when we’re in town now.
Stayed 2 nights in Feb 2024
Response from Customer Service on Feb 26, 2024
Nikki, we're thrilled to hear that the Marker San Francisco holds such a special place for you and your wife. Our team members truly appreciate your kind words about their efforts. We're eagerly awaiting your next visit to the city!

8/10 Good

Zijie

Stayed 1 night in Feb 2024
Response from Customer Service on Mar 21, 2024
Zijie, thank you for your valued feedback and the four-star rating you left for The Marker San Francisco. We feel gratified that your stay with us was satisfactory, and we hope to welcome you back soon for an even better experience. Safe travels!

10/10 Excellent

Mayra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 24, 2024
Mayra, thank you for your glowing endorsement! We are thrilled to know you had an excellent experience at The Marker San Francisco. We strive to provide exceptional service and we're glad to hear that we made a positive impression. Looking forward to your next visit.

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Customer Service on Mar 21, 2024
David, we are thrilled to see your top score for The Marker San Francisco. Our team is delighted that your stay was fantastic and we thank you for choosing us on Expedia. We hope to have the pleasure of welcoming you back in the future.

10/10 Excellent

Jens

Stayed 1 night in Feb 2024
Response from Customer Service on Mar 21, 2024
Thanks for the perfect rating, Jens!We're pleased to hear that you have fully enjoyed your stay at The Marker San Francisco, as we strive to create a full service experience for our guests. We can't wait to see you again soon!

10/10 Excellent

Karen S

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This is a well maintained and clean property in a good SF location. The staff were friendly and helpful. The bed was quite comfortable.
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 17, 2024
Karen, it's a pleasure to read your positive feedback about The Marker San Francisco. We're thrilled that you found our location advantageous and appreciated the cleanliness of our property. We also pride ourselves on our helpful team members and comfortable sleeping arrangements. We hope to welcome you back on your next trip to San Francisco.

8/10 Good

Mary

Stayed 3 nights in Feb 2024
Response from Customer Service on Mar 22, 2024
Thanks for the 4/5 rating, Mary!We're thrilled you enjoyed your time at The Marker San Francisco so much! We look forward to sharing an even better experience with you soon. Have a lovely day!

10/10 Excellent

Diana

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel and really friendly staff. The restaurant was good too.
Stayed 4 nights in Feb 2024
Response from Customer Service on Feb 15, 2024
Diana, your praise for The Marker San Francisco is truly appreciated! We're elated to hear you enjoyed our restaurant and found our team members to be really amicable. Your positive feedback encourages us to continue delivering exceptional experiences. We're looking forward to your next visit.

10/10 Excellent

Adolfo, San Marcos

Stayed 1 night in Feb 2024
Response from Customer Service on Mar 21, 2024
Adolfo, thank you for choosing The Marker San Francisco for your stay. We're thrilled to know that your experience with us was a positive one. Our team looks forward to welcoming you back in the future.

10/10 Excellent

Qiang

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good experience and close to public transportation.
Stayed 3 nights in Feb 2024
Response from Customer Service on Feb 13, 2024
Qiang, it's excellent to hear you enjoyed your stay at The Marker San Francisco! We're pleased that our location was convenient for your travels with the ease of public transportation nearby. We'd be delighted to welcome you again on your next visit!

8/10 Good

Donn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 11, 2024
We appreciate you sharing this positive rating, Donn!The comfort of our guests is important to us so we can't wait to see you back again at The Marker San Francisco. We want to share an even more enjoyable experience with you next time.

10/10 Excellent

Alice

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's a beautiful, chic, and comfy hotel with excellent staff. Everyone was so personable, friendly, and helpful without being intrusive.
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 8, 2024
Alice, thank you for sharing such a glowing review of your stay at The Marker San Francisco. We are thrilled to hear that you found our hotel stylish and comfortable. It's reassuring to know that our colleagues managed to provide you with helpful service without impinging on your privacy. We eagerly look forward to your next visit.

10/10 Excellent

Noreen

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are very quaint and cozy. It's a nice stay and conveniently located. There's valet parking at the hotel, or even one half a block away. The manager is very attentive and kind. We had a snafu when we first checked in, but the manager went out of her way to make us feel welcome. The beds are soft (which I like) and the pillows are like little clouds. Wifi is also very good. I would definitely recommend and plan to stay again in the future.
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 6, 2024
Noreen, thank you for sharing your delightful experience at The Marker San Francisco. We're thrilled you found the rooms to your liking and appreciated the convenient location. We're also glad our manager was able to assist you and that you felt welcomed. It's heartening to know the soft beds, cushy pillows, and efficient Wi-Fi added to your comfort. It's fantastic to hear that you would recommend us and plan to visit again. We certainly look forward to your return stay.

10/10 Excellent

Dee M

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I just love this hotel! It’s quite comfortable the suite I stayed in was spacious and I love the large bathroom with the jacuzzi tub!
Stayed 1 night in Dec 2023
Response from Customer Service on Feb 6, 2024
Dee, it's pleasing to learn that your stay at The Marker San Francisco met your expectations. We are thrilled to know you appreciated our well-furnished suite and comfortable bathroom bestowed with a jacuzzi tub. We look forward to welcoming you back for another memorable experience.

10/10 Excellent

Ryan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would recommend The Marker to anyone. Reasonable pricing for great hotel. Doesn’t have the doorman concierge service of some hotels and is a great location near Union Square. Tratto is also a great little bar and Italian restaurant. Will be back!
Stayed 3 nights in Jan 2024
Response from Customer Service on Feb 1, 2024
Ryan, your warm endorsement of The Marker San Francisco is greatly appreciated! We're thrilled to hear that our location near Union Square and our gem of a bar and Italian restaurant, Tratto, were highlights of your visit. We look forward to welcoming you back in the future!

8/10 Good

Delwone

Liked: Cleanliness, staff & service, property conditions & facilities
Love the fireplace with the soft antique style chairs next to it. Real nice for a glass of wine ,convo and pictures.
Stayed 2 nights in Jan 2024
Response from Customer Service on Feb 1, 2024
Delwone, it's wonderful to hear that you enjoyed the cozy atmosphere by the fireplace at The Marker San Francisco, including our tastefully styled seating area. We're glad it served as a pleasant spot for you to unwind with a glass of wine and engaging conversation. We hope that your next visit will be just as pleasant.

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 2 nights in Jan 2024
Response from Customer Service on Jan 31, 2024
Thank you for sharing, Thomas!At The Marker San Francisco, we strive to provide exceptional service for each person who walks through our doors. Thank you for sharing your perfect rating with us. We look forward to sharing the same quality experience with you during your next stay with us.

10/10 Excellent

Trudie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful, boutique hotel with lovely, warm, friendly, informative staff. (Nessa is such an asset to the hotel). Convenient to all transport links .
Stayed 1 night in Jan 2024
Response from Customer Service on Jan 29, 2024
Trudie, it's heartwarming to hear your recognition for The Marker San Francisco's unique appeal and the warm demeanor of our team members, notably Nessa. We're delighted to know you found our location convenient for all your travel needs. We hope to welcome you again for another memorable stay.

8/10 Good

Thomas

Liked: Staff & service, property conditions & facilities
Near the WARFIELD for grateful dead shows etc
Stayed 1 night in Jan 2024
Response from Customer Service on Jan 26, 2024
Thomas, it's wonderful to hear that The Marker San Francisco's location provided convenience for your concert-going experience. We hope to have the pleasure of welcoming you back whenever you're seeking more thrilling live performances in the area.

10/10 Excellent

Olga

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Will stay here again.
Stayed 1 night in Jan 2024
Response from Customer Service on Jan 22, 2024
Olga, it's wonderful to hear that you enjoyed your stay at The Marker San Francisco. We're excited to welcome you back in the future. Safe travels!

4/10 Poor

William, Monterey

Liked: Cleanliness
Disliked: Staff & service
My 'VIP' hotel stay was a letdown, starting with check-in. Promised an upgrade, I received my already-booked king bed room. A complimentary bottle of wine was the only plus. Room issues included no microwaves and unconnected bedside outlets. A serious breach of security happened when a staff member gave my visitor unauthorized access to my room, a shocking first in my travels. Checkout was a fiasco. Cleaning staff disturbed us before checkout time, and lost and found service was inefficient and rude, failing to help with a misplaced item. Hidden fees, revealed only at checkout on Expedia, inflated the final bill. This lack of transparency and poor service did not justify the high cost. I wonder if booking through America Express Platinum would have altered my experience...
Stayed 2 nights in Jan 2024
Response from Customer Service on Jan 21, 2024
William, we sincerely apologize for your recent experience. It's disheartening to hear that we fell short of expectations set by our usual standards. We can assure you that it’s never our intention to inconvenience a guest, and our team is trained to respect guests' privacy, making your security concern very serious for us. With regards to unresolved room amenities and a less than satisfactory check-out process, we have taken note and are committed to addressing these issues. We also understand your frustration around the fee structure and we are continually striving to make billing transparent. We would appreciate a chance to restore your confidence and offer you an enhanced experience in the future.

10/10 Excellent

Patrice

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean. The check in process was very easy. Didn’t hear much noise at night. I would stay here again.
Response from Customer Service on Jan 20, 2024
Patrice, it's uplifting to hear that you had a pleasant experience with the seamless check-in process and quiet nights at The Marker San Francisco. We appreciate you acknowledging the cleanliness of our property and are delighted that you would consider a return visit. We anticipate welcoming you back in the future.

10/10 Excellent

Andy

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and friendly laid back and classy
Stayed 1 night in Jan 2024
Response from Customer Service on Jan 18, 2024
Andy, it's wonderful to know you had a positive experience at The Marker San Francisco. We're glad our warm and sophisticated environment made your stay enjoyable. We appreciate your review and look forward to welcoming you back.

8/10 Good

Bahareh

Stayed 1 night in Jan 2024
Response from Customer Service on Jan 17, 2024
Bahareh, it's wonderful to learn that your stay at The Marker San Francisco met your expectations. We truly appreciate your positive rating. Do not hesitate to share any specific feedback which could help us elevate the experience for our future guests. We're looking forward to welcoming you back again soon!

10/10 Excellent

Natalie

Travelled with family, Travelled with pets
Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Customer Service on Jan 13, 2024
Natalie, thank you for your high rating for The Marker San Francisco. The team members appreciate your vote of confidence. We hope to see you again soon.