Ratings based on 1,858 Verified Reviews
They paid and stayed. We double-checked.
3.9 Room cleanliness
4.0 Service & staff
3.5 Room comfort
3.6 Hotel condition
They paid and stayed.
for Everyoneby Anne from Minneapolis, MN
Great service and locationPosted 4-Mar-2014
Staff repeatedly went out of their way to help find restaurants, forward phone messages, show routes on the map, store bags, offer BART advice. The suggested breakfast next door was such a winner we ate there both days. And the hotel location is great.
for Everyoneby A verified traveller
Not bad at allPosted 3-Mar-2014
This hotel is a decent place to rest your head. It's an older hotel that with some TLC could be even better. It's close to the theater we were attending and we didn't feel unsafe at all.
for Everyoneby Allan from San Francisco
Close to Union SquarePosted 27-Feb-2014
They were remodeling and the bathtub was full of dust.
for Everyoneby A verified traveller from Singapore
Conveniently location of hotelPosted 18-Feb-2014
Pros: The location, convenience and general cleanliness of the hotel.
Cons: Front desk service standard of Baji. Everything else was good, considering price of hotel paid. Parking is expensive, but there are cheaper options.
Location: Conveniently located in downtown San Francisco to many shopping and eating places, Chinatown. Public transport all within short walking distances
Mark Twain is conveniently located in downtown San Francisco, just across the street from Hilton hotel and 2 blocks away from shopping haunts Macy's, Barney's, Sephora and the famous Cheesecake Factory. Fantastic location, considering price of hotel. There were many homeless people wondering outside the hotel though. Not recommended for single lady traveler, especially if you are Asian. Front desk staff are generally nice and helpful except for Baji. She was very impatient and didn't make the effort to help us. Simple question of time period of carpark charges, ie. from what time till what time, was met with repetitive "if you park your car overnight, you'd be charged for just 1 night.". There are cheaper parking alternatives elsewhere and we wanted to maximise the overnight parking charge. When we collected the car at 6pm, we were informed that we would still be charged for 1 night, or any additional hours that we require parking. We were stumped. If she told us that overnight carpark charges were till 2pm, regardless of whether we checked out of hotel or not, we would have retrieved our car before 2pm. To our dismay, we paid for more expensive parking when we found elsewhere that was at half the cost. This being said, we were disappointed with her service attitude. The other 2 front desk ladies whom my roommate & I met were very helpful and nice and made us feel as welcomed as possible and with smiles too. Now that is a very comforting sight after flying 20 hours.
by Sherry from Aiken, S.C.
Expected more, got less. . .Posted 7-Feb-2014
Cons: Need thermastat in room to control air temp. . . . Better housekeeping . . . .
Location: Near Union Square and Chinatown by foot. Not far from the Warf, Pier 39, Ghiradelli Square via taxi or the cable car.
Temps in the 40's at night. My room stayed that way as well. Found out the next morning there was an open window in the bathroom opened that I did not notice upon my late arrival. Not sure why it was open, and why there was no screen on it. Radiator heator in room could not keep up. Second night, room was warm, but by morning was very cold again. Mentioned to staff and they provided a floor heater. Long black hair on first towel I was going to use, and I'm blond. Ugh . . . Bed was comfortable, but you can hear any/all noise outside throughout the night. Great location in downtown though. Staff was very helpful, but that is about it.
for Everyoneby David from Cape Cod, Ma
Old but clean hotel.Posted 6-Feb-2014
Pros: The price and location were reasonable
Cons: The rug in the room needed to be upgraded but overall condition was clean
Location: Around the corner from the Hilton, 5-10 minutes to Union Square and shopping areas. It's close to the Tenderloin which can be tough
We had a comfortable stay at the Mark Twain. If you like old hotels this is one that for the price provides clean rooms which is a must for us. The location is on the edge of the Tenderloin but is close to Union square. It is around the corner from the Hilton. Staff was excellent. We would stay here again.
for Couplesby A verified traveller
for Business Travellersby Alison from Prosser, WA
Pros: The traditional "old style" doors, stairways, woodwork, and other features. The location was very convenient to Union Square & a BART station.
Cons: Air circulation in the room.
Location: Union Square, BART, Moscone Center, John's Grill (outstanding!)
The front desk staff was exceptionally friendly and helpful. Maid service was good.
by A verified traveller
I cancelled and sill got charged.Posted 22-Jan-2014
I have nothing else to say. I cancelled and still got charged. I got an injury that did not allow me to travel
by A verified traveller