Ratings based on 2,482 Verified Reviews

They paid and stayed. We double-checked.
3.6 out of 5
82% of guests recommend
3.9 Room cleanliness
4.0 Service & staff
3.5 Room comfort
3.5 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 21-May-2015
Go relax in the Hummingbird Garden. It's a little piece of paradise inside a bustling city.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Seattle

Surprisingly great hotel for a competitive rate!

Posted 14-May-2015
Pros: Price, chic, clean, quiet
Cons: Elevator (there was only 1...) can take a while
Location: A central location, and while I never felt unsafe- the area can get a little sketch at night
I needed to book a hotel last minute for a conference in the city. Hotel prices in the city are already nuts, let alone convention time. I've stayed in the city plenty times before, and was surprised to find Mark Twain as I've never heard of it before. I was hesitant- esp with the competitive price point of sub $200/nt, but the ratings/reviews seemed decent enough. I arrived at the hotel pleasantly surprised. Small, but very clean and chic. This is a no frills place, but they definitely don't skimp on style. There's a small bar in the lobby, but that's about it. Check in was fast, the staff even got me early check in without any issues. Room was fabulous and comfortable. Bathroom was a tad small if I had to find something to scrutinize, but still fine. Wifi was consistent and free. My favorite were the outlets right on the bedside lamps. As a business traveler, those amenities are small but well valued. Overall, AWESOME option for business travelers and even families that aren't looking for a full service hotel.
3 out of 5
Recommended
for Business Travellers
by A verified traveller

Good value

Posted 12-May-2015
Pros: Free internet which was nice at this price point. They don't gouge for bottled water in the rooms like most places.
Cons: It was a little cramped and dated. No HBO.
What made it memorable for me was the reasonably priced bar in the lobby, the food was good, and Robin was great to talk to.
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 11-May-2015
This hotel was an awesome pick. Great location and warm and hospitable staff. I'll definitely stay there again!
3 out of 5
by A verified traveller

Unfriendly staff

Posted 7-May-2015
Pros: The bed was comfortable
Cons: The attitude of the female front desk staff
Location: Some undesirables around the hotel. Was close to union square
We found the female staff at the front desk very unhelpful and quiet rude. We observed one female staff member giving dirty looks and rolling her eyes to another guest behind her back after and interaction. There were 2 helpful and pleasant male staff members at the desk. Room was small and the bathroom was very small. Beds were comfortable
4 out of 5
Recommended
for Everyone
by A verified travellerfrom SD

Nice hotel, sketchy location

Posted 6-May-2015
Loved the boutique hotel. Decor is beautiful, friendly staff, and beds were small but okay. No AC, just ceiling fan and open windows for air. Location is kind of sketchy so I wouldn't suggest walking around at night. Also a little noisy at night. Stayed on a Wednesday and Thursday 3rd floor in room facing next door building. Can still hear people yelling out on the street. I'd suggest a room not facing street and maybe higher floor level.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Philadelphia,PA

A cute and affordable place to stay in San Francis

Posted 6-May-2015
Pros: It's clean and cozy. Eat breakfast next door at the Tyler Street Coffee shop. Best breakfast! Ate there twice.
Cons: Having a small fridge would be nice, other than that nothing
Location: You are 2 blocks from all types of public transportation. The BART is 2 blocks away, as is the cbale car trolley. Lots of downtown shopping.
My wife and I spent 4 days in San Francisco and had read several reviews of this hotel prior to booking. The only negative about this place is the rooms are small but we did not visit SF to stay in our hotel room. The room we had did have plenty of room for us to sleep, shower and have coffee. I'm not sure if this applies to all rooms but our room had no refrigerator if that matters for anyone. We did have our own single cup coffee maker which was replenished daily with fresh coffee pods (pre-packages filters) The staff was extremely friendly and helpful. They have a small but cozy bar / eating area in the lobby. There is a sweet "serenity" garden out back that has a goldfish filled pond type of thing. We never used it but it looks like a great place to enjoy your morning coffee or to just meditate. There are some complaints about the neighborhood and while it is on the edge of the Tenderloin, we had no problems. We are from Philly so seeing homeless people and having them ask for money is something we are used to. All in all, I am pleased that we chose this hotel and the price is just right for SF.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Aguascalientes, MX

Nice, affordable hotel

Posted 4-May-2015
Pros: The cleanliness, the room
Location: There is a lot of homeless around, and that can make you feel insecure
Even though the location is excellent, the place could feel a little bit insecure. But other than that, is an excellent choice
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 4-May-2015
The hotel is located in the central area. The staff is very friendly.
2 out of 5
Recommended
for Everyone
by A verified traveller

Conveniently located but 1 lift & noise pollution

Posted 3-May-2015
Bed not made up well each morning and room needed a proper vacuum. Noise pollution from the street and room temperature too cold