Ratings based on 2,400 Verified Reviews

They paid and stayed. We double-checked.
3.6 out of 5
81% of guests recommend
3.9 Room cleanliness
4.0 Service & staff
3.5 Room comfort
3.5 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom monterey

Posted 28-Mar-2015
Renovated boutique hotel. Great location, great outer facade and the inside was clean with a modern look. Room was clean and had walk in closet.
4 out of 5
Recommended
for Families
by A verified travellerfrom Houston, Texas

Nice Historic Hotel

Posted 26-Mar-2015
Pros: The hotel is located close to restaurants, bars, theater district, shopping, and Chinatown. You can easily walk to any of these places.
I was very worried when I booked this hotel because we are from Texas and I booked over the internet based on location, rating, and price. We were pleasantly surprised about the condition of the hotel and had a great time. The rooms are small in comparison to newer hotels but that is to be expected for the era. My two teenage sons were in the room next to us and they thought the hotel was very comfortable also. The hotel has a nice bar adjacent to the lobby and a restaurant also.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Northfiled, Mn

Walking distance of China Town and Cable Car.

Posted 25-Mar-2015
The front desk folks were great! We were upgraded to a suite,"the Billy HolidayRoom". Our room was clean and we could walk to cable car and to China Town. Our car was parked by hotel staff and returned to us when we checked out. Great service in San Francisco!
4 out of 5
Recommended
for Everyone
by A verified traveller

Nice location with lots of character

Posted 25-Mar-2015
Pros: Great location!
Cons: Rooms are small, especially the bathroom but not much can be done about that.
Location: Close to BART, MUNI, Market Line streetcar and cable cars. LOTS of shopping, dining and bars nearby.
This was a great hotel centrally located in downtown San Francisco near lots of great restaurants, shopping and several transit lines. The hotel staff made me feel welcome and room was pleasant though a little small.
2 out of 5
by A verified traveller

room small and stuffy!!

Posted 24-Mar-2015
The place is little small, from the elevator to bath rooms.
3 out of 5
by A verified traveller

Unique hotel in a not so unique neighborhood

Posted 24-Mar-2015
I was privileged to get the top floor room. Nice, comfy, but lacks air conditioning. If you open the windows, you will be woken up by police and fire sirens throughout the night. The bed was really comfortable, and the Internet was adequate. The bathroom however reminded me of my college dorm room days. It even had the same freshman smell. Past 10pm, the streets are filled with drug dealers and crack heads. So they keep the main entrance locked. I pretended they were zombies when heading back into the hotel after curfew. Such a fun experience!
4 out of 5
Recommended
for Everyone
by A verified travellerfrom OC

Posted 21-Mar-2015
Charming hotel with a very friendly staff. Got some good food recommendations from the front desk and the bartender would chat and create drinks for us. Would come back to stay as it was easy to catch transportation for the day out.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom California

Nice Hotel close to Fisherman's Warf

Posted 20-Mar-2015
Pros: Close to Fisherman's Warf and quiet.
Cons: Reservation of the rooms at booking time. Lower costs for valet parking.
Location: The hotel is close to many attractions of SF. It is quiet and comfortable.
The hotel is comfortable, clean and has Valet parking.It has a good atmosphere. The bathrooms are very small. We liked it because of the friendliness of the employees. The only thing that I did not like at all: we had booked 3 rooms and paid immediately by booking' We asked to have the rooms on the same floor and that did not happen. The rooms where not reserved at booking time ! We will go there again if we are in SF.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom San Francisco

Great little hotel

Posted 19-Mar-2015
I was pleasantly surprised by this stay at the Mark Twain Hotel, it was a really nice place with great rooms and a comfy bed. There was some nut-case screaming all night somewhere nearby, but thats no reflection on the hotel itself
4 out of 5
Recommended
for Everyone
by A verified travellerfrom istanbul

good location, poor neighbourhood

Posted 17-Mar-2015
Pros: the bar and hummingbird
Cons: the rooms are not very convenient, lacks simple things like towel hangers
Location: visit redford bar on geary st
the location is very good but the walking route to market st is not a very pleasent one. the bars and restaurants on the geary st are so wonderful, i would stay at the same hotel again without walking down to turk or market st