Ratings based on 2,032 Verified Reviews

They paid and stayed. We double-checked.
3.6 out of 5
80% of guests recommend
3.9 Room cleanliness
4.0 Service & staff
3.5 Room comfort
3.5 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Providence, RI

Nice place, good value

Posted 17-Nov-2014
Pros: very helpful staff, nice overall decor.
Location: the location felt iffy at first. The front desk specifically told us not to walk past a certain area which made us hesitant to explore too far.
This hotel is a good value. It appears to be an old building with a fresh coat of paint. The elevator is very small, and the room has it's quirks, but it was comfortable for our 2 night stay. It isn't in the best neighborhood, but there were a few good restaurants and bars within walking distance, and the front desk was very helpful with recommendations and help with public transportations.
2 out of 5
Recommended
for Everyone
by A verified traveller

lacks privacy

Posted 7-Nov-2014
Pros: good location.
Cons: sound bolstering. airvent in shower seems open to next room. i am sure there are newer, better rooms. But i didnt have a chance to stay in one.
Location: close to downtown and union square. plenty of theatres, restaurants, offices nearby.
the neighbor's constant phone conversations can be heard clearly.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom k

Good hotel but,

Posted 3-Nov-2014
This hotel is very good, but the neiberhood is a little busy.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Charlotte

Good medium-priced hotel

Posted 31-Oct-2014
Pros: Location. Adequate room.
Cons: Desk staff. Restaurant.
Location: Located close to main shopping district; close to BART, Muni and the cable car, and within easy walking distance of Van Ness Avenue attractions.
Well located, two blocks from Union Square. An older hotel, but the rooms have been updated and modernized. We were initially directed to a room that was already occupied. Then our lock was changed after two nights, although we were booked for three. The restaurant was good, but not outstanding, and like everything else in San Francisco, was overpriced. On the whole, we were well satisfied, but there is room for improvement.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Canada

Nice and clean. close to Union Square

Posted 23-Oct-2014
Pros: Nice and clean. close to Union Square
Nice and clean. Alex helped and gave a lot of information when we checked in. The hotel provides the free water in the lobby. The area is feeling safe when you go north and east sides from hotel. Close to Union Square, Market St, China town and Japanese town.
3 out of 5
by A verified travellerfrom sacramento, ca

Decent for a single night stay

Posted 20-Oct-2014
Clean room, but small to be called "deluxe". Single pane windows... You can here every car horn and siren. Valet parking is a joke! They tell you 20-30 min to get your car.... More like 95 min plus $45 to park it.
3 out of 5
by A verified travellerfrom Maryland

San Francisco

Posted 15-Oct-2014
Pros: The staff was very nice and so was the bar.
Cons: Add better windows
Did not notice in our booking that the hotel did not have a/c, however, this was the hottest weekend in San Francisco (in the 90's). I asked for a room on an upper floor, quiet and a view. I got the upper floor, a view of the large hotel across the street and all the street noise, even with the windows closed. The room was at the end of a hallway which had a door to the fire escape; the fire escape was across my windows, so I did not feel safe leaving the windows open, even though the largest one did not lock. Thankfully, the room had a large ceiling fan. The decor was nice. Location okay.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Seattle

Excellent Hotel.

Posted 15-Oct-2014
Pros: It did not try to be a Best Western or any other place made out of plastic. If you want that you will have to go elsewhere.
The Mark Twain Hotel never pretends to be other than it is. It is a hotel built long before Big Macs and Starbucks. The windows open (no air conditioning) and you get a nice breeze. Newly updated (paint, carpet, etc.) the rooms are scrupulously clean! If you want a little more space, choose one of the larger rooms. Yes, there is street noise in some of the rooms, but you are in a city, after all. The staff was helpful and breakfast items were plentiful (I grabbed a coffee, banana, and yogurt). Food in the immediate neighborhood was good. There is a cafe next door that had a line down the street during the breakfast rush (got breakfast later, around 11:30, and it was quick, and excellent. There is a taxi stand across the street, and transit is close. I didn't rent a car as it is expensive to house them, and you don't really need one in the city (parking in S.F. can be a challenge.)
5 out of 5
Recommended
for Everyone
by A verified travellerfrom toronto

Fantastic

Posted 5-Oct-2014
It was a great location and nice room ... Clean and location was perfect
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Fresno, Ca

Nice hotel near union square!

Posted 24-Sep-2014
My boyfriend and I stayed at this hotel Saturday through Monday. I called to see if they had a room available for us to check in early and they did. Room was great size. Bathroom was small and the toilet was loud when flushing but it wasn't a big deal. Room was clean staff was really friendly. Word of advice if walking anywhere don't make a right when walking out of the hotel. Area on that side is a bit shady so avoid it if possible! My boyfriend and I walked to fisherman's warf and it took us about 40 min to get there not bad at all! Will definitely stay here again if the price is right!