Ratings based on 2,348 Verified Reviews

They paid and stayed. We double-checked.
3.6 out of 5
81% of guests recommend
3.9 Room cleanliness
4.0 Service & staff
3.5 Room comfort
3.5 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by A verified traveller

Gutes Preis-Leistungsverhältnis

Posted 21-Jan-2015
Zimmer nach hinten raus sind leiser Bad ziemlich klein
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 19-Jan-2015
Pros: Location
Cons: Door knobs - not functional When complained about a broken dead lock, transferred me to a diff room
Convenient location, close to downtown and restaurents
3 out of 5
Recommended
for Everyone
by A verified travellerfrom seattle

loud bathrooms

Posted 16-Jan-2015
Pros: location and cleanliness
Cons: baffling the noise in the bathrooms and closet!
Location: great for business travelers very central. Or shopping all close.
great location but the bathroom noise from above or below was loud!
3 out of 5
Recommended
for Everyone
by A verified travellerfrom Kansas

SF Stay

Posted 31-Dec-2014
Nice hotel! Double bed rooms are kind of small for 4 adults and does not have free continental breakfast. Had to pay for coffe and any breakfast we items we had.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom silicon valley

Excellent hotel for Union Square

Posted 29-Dec-2014
Pros: 3 blocks from union square
Cons: Tiny elevator
Location: lots of restaurants around this hotel
Great location. Friendly staff. Clean room. I enjoyed the stay. You can hear he toilet sound from next door neighbour.
3 out of 5
Recommended
for Everyone
by A verified traveller

Posted 18-Dec-2014
Nice hotel. We were there during a storm so we woke up to no power. Asked for towels, took them over 30mim because they weren't staffed accordingly. Close to union square
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Nederland

Net maar wat basic hotel dichtbij Market str

Posted 14-Dec-2014
Prima hotel, netjes, wel redelijk basic (bijv geen fohn op de kamer), goede wifi
2 out of 5
by A verified travellerfrom Eugene, OR

Great Location

Posted 12-Dec-2014
This hotel is in a great location but that's about all it has going for it. The rooms are bare bones, the bathrooms old, old, old. We were in two different rooms because the first was so noisy. The second room was much quieter but no place to hang clothes. Hangars and bar but cabinet and safe under it so you couldn't hang anything. Nice staff, reasonably clean, decent bed but no amenities. Unattractive place, no ambiance won't be back.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Bonn

Kleines und nettes Hotel in guter, zentraler Lage.

Posted 8-Dec-2014
Gut für eine Städtereise geeignet, da es sehr zentral liegt. Das Personal war sehr freundlich und hilfsbereit. Upgrade am nächsten Tag, da das erste Zimmer zur Straße ging und für uns zu laut war.
3 out of 5
Recommended
for Everyone
by A verified travellerfrom Seattle, WA

Fine for a short stay

Posted 21-Nov-2014
Pros: The location of the hotel is great for people that want to be close to transportation and attractions, without spending a fortune on a hotel room.
Cons: Better windows, sound insulation
Location: It is a short walk to Union Square, very close to the Bart station and several buses/trains to take you anywhere in the city.
We stayed at the Mark Twain hotel for 2 nights during our trip to San Francisco (followed by a several night stay at another hotel in Union Square). We chose this hotel over several other similarly priced options through Expedia due to its proximity to transportation and other attractions. The hotel itself was clean and pleasant, the bed was comfortable. We didn't spend much time in the room, so it suited our needs fine. The surrounding neighborhood is not nearly as bad as many other reviews state (a little run down, but not unsafe). The major problem we had occurred on our second night, when it sounded like someone right outside our window was screaming the entire night. We chose a room in the back of the hotel thinking that the street noise in the front might be unpleasant, but that would probably be preferable to screaming, proselytizing homeless people (the screaming was some sort of sermon). I've lived in several major cities, and don't have a problem with normal city noise, but I feel this hotel would benefit tremendously from having better windows that help to insulate guests from things of this nature (since it's not possible for them to change the neighborhood completely).