Ratings based on 1,990 Verified Reviews

They paid and stayed. We double-checked.
3.6 out of 5
79% of guests recommend
3.9 Room cleanliness
4.0 Service & staff
3.5 Room comfort
3.5 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
for Everyone
by A verified traveller from Canada

Nice alternative with great location

Posted 13-Sep-2014
Stayed here for a recent conference at the Hilton. The hotel was very reasonably priced and great value compared to the venue itself. It is centrally located and a short walk to everything. The elevator can be a little slow (it's 9 floors) so that may be a concern for some others.
4 out of 5
for Everyone
by A verified traveller from Northern Virignia, VA

Quirky hotel not so unlike the author

Posted 10-Sep-2014
Pros: Location. Comfy bed. Soft towels
Cons: Adjust water pressure for the sink's faucet.
Location: 3-4 blocks from the 30-Bus stop. 5-10 min walk to Union Sq. Good cafe and Thai restaurant next door. Glide Church. Little Saigon on Larkin St nearby.
This hotel was a nice surprise. I had thought that it was located near Chinatown, but it turned out to be in the Tenderloin area. The area seemed kinda sketch at first cause there's a lot of homeless people nearby, but I got used to it pretty quickly. Hotel is actually not that big (approx. 4 floors with about 10-20 rooms per floor). Decor is Mark Twain-themed; it looks very nice overall. The staff was very professional, prompt, and ready to help with whatever you need. If you have Kemal helping you out, you shouldn't have any problem at all. Room wasn't big, but was clean and comfortable. Towels were actually soft, which deserves a big thumb-up from me. I also love the location of the hotel. Just a few blocks from Union Square and many shopping places; two decent eateries right next door (Million Thai and Taylor St Cafe); a deli/liquor store right around the corner, and a wine place across the street. Also, if you have been recommended by Frommer's to visit Glide Church, the church is only a few doors from the hotel's front door. As for amenities, free internet (another plus)...and that's about it. No free breakfast, but no big deal. You're in San Francisco; go out for breakfast. Forget hotel's free food. As for parking, it's hard to find cheap parking near the hotel. Closest garage (across the street) charges $40/day so you might as well have your car valet parked at the hotel. It's certainly much more convenient. Just give the hotel 15-20 mins to get your car
4 out of 5
for Everyone
by A verified traveller from Virginia

Convenient location

Posted 8-Sep-2014
Pros: Location Reasonable price
Location: Very well located close to Union Square, department stores, restaurants
This is not a luxury hotels. The rooms are not very large and the bathrooms are basic. Cable TV did not work during our stay and I wrote a note to the manager expressing my discontentment and I received a $20 credit as a compensation. This is a good hotel for an overnight stay in the center of San Francisco if you don't want to spend a fortune.
2 out of 5
by A verified traveller from Toronto, Canada

very noisy

Posted 3-Sep-2014
Pros: Location is good. close to center of the Union Square.
Location: Westfield Shopping Mall. Cable Car Turnaround Station. Cheese Cake Factory. Apple Store.
Our room was on level 7 and we were able to hear the noises from the street very clearly throughout the entire night. Also, we were able to hear what the people were saying in the room next to us. Elevator is super small. It can maximum allow 4 adults with 2 small luggage only.
2 out of 5
by A verified traveller from Pacific Grove, CA

More like a 2 star

Posted 1-Sep-2014
Typical older building so you get the thin walls. The Bed was comfortable however I could hear the toilet being flushed in the room above us then the maids started vacuuming early so I woke up pretty tired. If your staying here I would request a room with a view because our view was a "Brick Wall"
4 out of 5
for Everyone
by A verified traveller from California

Good! reasonable! Clean!

Posted 30-Aug-2014
Pros: Found it online.
Cons: The tub was slow to drain.
Location: Near to Moscone Center and downtown. Cable cars and the BART and other public transport options are close. Plenty of good restaurants to choose from!
Located about 1/2 mile from Moscone Center. On the edge of the "Tenderloin" so there were homeless but I never felt in danger. Staff was considerate and there was a metropolitan feel to the hotel with a number of guests from out of the country. Rates were very reasonable for this area of San Francisco where most hotels this good would cost 2 or 3 times as much.
4 out of 5
for Everyone
by A verified traveller from Los Angeles

Very homey. Great staff!!

Posted 21-Aug-2014
Pros: I felt comfortable there.
Cons: It would have been nice to have more than 3 or 4 channels, considering it is DirectTV. There wasn't a desk to work at, but the big comfy chair was n
Location: Great restaurants close by. close to some of my customers.
I enjoyed my stay here. The room was cozy and quiet.
4 out of 5
for Everyone
by A verified traveller from SC

Nice hotel with a good vibe

Posted 18-Aug-2014
Pros: Comfortable bed, nice space, interior design
Cons: Sound dampening should be invested in (thermal pane windows would do wonders).
Location: Union square and lots of shopping available. Great food everywhere.
Well designed spaces, nice detailing throughout. Helpful staff and good to very good service. We asked for some additional furniture for the room and received it almost immediately. We had a room overlooking Taylor street and if you are not a very very sound sleeper, you will be awakened many times by road noise and loud people. The courtyard rooms are probably much quieter. Even with the noise, we would definitely stay here again.
3 out of 5
by A verified traveller from Sacramento, CA

Cute hotel. Lacks ammenities.

Posted 16-Aug-2014
We booked without thinking to check for air conditioning. No air conditioning and no screen on our window that led out onto a landing where others could easily walk. We didn't feel safe leaving the window open to sleep because of this. There also wasn't a blow dryer. Blow dryer is a small thing, but there is usually one in most hotels. It was clean and comfortable except for the stuffiness because of no air conditioning. Probably won't stay there again.
5 out of 5
for Couples
by A verified traveller from Perth, Western Australia

Ideally situated for Cable Car and Union Square

Posted 16-Aug-2014
Pros: Central location
Cons: The soundproofing of interconnecting rooms. The next door neighbours, if thoughtless , are virtually in your room with their conversation
Location: Cable car and Union Square, safe area for tourists, easy to hail cab, great Irish pub, Foleys, within yards
Small, recently refurbished, helpful staff. You can't choose your neighbours anywhere, but interlocking Deluxe rooms guarantee unwelcome insomnia from inconsiderate guest noise. Badly needs attention with soundproofing , and would not consider booking unless there is sealed room and no connecting doors.