Ratings based on 2,566 Verified Reviews

They paid and stayed. We double-checked.
3.6 out of 5
82% of guests recommend
3.9 Room cleanliness
4.0 Service & staff
3.5 Room comfort
3.5 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
by A verified traveller from Fort Lauderdale

No air conditioning

Posted 22-Jul-2015
Pros: Proximity to Moscone Center
Cons: Add air conditioning to the rooms
Location: Hilton hotel, 10 to 15 minutes walk to Moscone Center, breakfast joint right next door
The hotel is located close to the Moscone Center which is why I chose it. The location is convenient across the street from the Hilton. Breakfast is not included. There is no fitness center. My main complaint is that it doesn't have air conditioning which I assumed would be standard for a hotel in this price range. The neighborhood is dirty, smelly and there are lots of homeless people with bad attitudes lurking everywhere etc. but that applies to pretty much all of San Francisco's downtown these days unfortunately.
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 21-Jul-2015
Gute Lage nahe Union Square. Etwas gruseliges Stadtviertel. Kleine Zimmer, jedoch mit "Charakter".
3 out of 5
Recommended
for Everyone
by A verified traveller

Comfortable stay

Posted 19-Jul-2015
The rooms are cleaned everyday and the beds are comfortable.
3 out of 5
by A verified traveller

OK experience

Posted 18-Jul-2015
Staff friendly and helpful. On a decent block, but some of the surrounding blocks seemed a bit sketchy. Very clean (but small) room and comfy beds. Continental breakfast a disaster - packaged muffins and old fruit.
5 out of 5
Recommended
for Couples
by A verified traveller

Hotel with lots of charm

Posted 11-Jul-2015
Pros: The character and staff
Cons: If you went the wrong way there were a lot of beggars. We try and help one per day but there were so many it was overwhelming. we felt safe at hotel.
It was close to everything we needed. The Bart so I could travel for business, Union Square, and China town for my wife and many great food restaurants.
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 6-Jul-2015
I got a great deal on Expedia. My room was selling for $750 the next night, so unfortunately, I was not able to extend my stay at the hotel.
4 out of 5
Recommended
for Everyone
by A verified traveller

Nice hotel, convenient to BART and MUNI

Posted 3-Jul-2015
Nice hotel for considerably less than large brands nearby, easy walking to BART, MUNI, and cable cars at Union Square. Upscale furnishings, but it is a boutique hotel, so don't look for huge exercise areas, lobbies, coffee shops, etc.
2 out of 5
by A verified traveller from Newbury Park CA

Small rooms, no view

Posted 3-Jul-2015
Pros: Rooms have character, expect small
Location: Convenient to Union Square.
I expected more from reading the description on Expedia. Hotel Valet is inconvenient. They park you car off site so you need to give them thirty minutes to get your car. We ended using Yelp to self park a block away on Jones Street for $25 a night. The self park garage the hotel staff recommended wanted $55 to park our Ford Explorer. The room was disappointingly small and I expected more for the $$ (we paid about $200 an night but with taxes and SF fees two nights cost us $555.00). The room was dark with no view (faced an interior open space). The hotel staff did not seem interested in us and provided the bar minimum. The location is one block from the skid row of San Francisco. We went to the right as we exited the hotel and were immediately in the middle of it. The staff should have warned us....
4 out of 5
Recommended
for Business Travellers
by A verified traveller

Easy walk to convention center

Posted 1-Jul-2015
Pros: Mark Twain is an easy walk to Market Street and there are a lot of Indian restaurants in the area.
Cons: Hotel should offer power strips, there are so few outlets and there should be a light in the closet.
Location: Right down down, close to Market and Powell so reasonably distance to the wharf and, it's about a 10 minute walk from Moscone convention center.
The hotel is clean but aging. My travel was for business, the American Library Association annual conference. I choose the hotel because it was across the street from one of the official conference hotels so I would have easy access to the conference shuttle. The desk staff were all very helpful and friendly, the hotel is older and shows it in the VERY small elevator, a little shabby chic and like all older hotels there are very few outlets. There is a light shaft the hotel is built around so you do have some natural light but absolutely no view unless you want to see the mechanical equipment at the bottom of the light shaft. WIFI is decent. The in-room fridge is small and there is no light switch in the closet. The desk is actually the credenza the TV sits on so yes, you can use it but it's not a comfortable height. I was in a deluxe room and it was tiny. BUT, the room was clean, the bedding in good shape, everything worked. I carry a power strip with me when I travel so the lack out outlets wasn't a problem for me. The hotel is on the same street as GLIDE a church with a serious urban outreach mission so they do feed the hungry. The church celebrates all forms of diversity so if you have a problem with LGBTQ or mixed race peoples then don't stay over a Sunday. If you do, attend a service and celebrate.
3 out of 5
Recommended
for Everyone
by A verified traveller from New York, NY

Comfortable hotel

Posted 29-Jun-2015
No service on 2nd floor, small patio, found a woman's hair on my pillow. Clean bathroom, nice tub, fast internet.