Ratings based on 2,319 Verified Reviews

They paid and stayed. We double-checked.
3.6 out of 5
80% of guests recommend
3.9 Room cleanliness
4.0 Service & staff
3.5 Room comfort
3.5 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by A verified traveller

Posted 18-Dec-2014
Nice hotel. We were there during a storm so we woke up to no power. Asked for towels, took them over 30mim because they weren't staffed accordingly. Close to union square
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Nederland

Net maar wat basic hotel dichtbij Market str

Posted 14-Dec-2014
Prima hotel, netjes, wel redelijk basic (bijv geen fohn op de kamer), goede wifi
2 out of 5
by A verified travellerfrom Eugene, OR

Great Location

Posted 12-Dec-2014
This hotel is in a great location but that's about all it has going for it. The rooms are bare bones, the bathrooms old, old, old. We were in two different rooms because the first was so noisy. The second room was much quieter but no place to hang clothes. Hangars and bar but cabinet and safe under it so you couldn't hang anything. Nice staff, reasonably clean, decent bed but no amenities. Unattractive place, no ambiance won't be back.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Bonn

Kleines und nettes Hotel in guter, zentraler Lage.

Posted 8-Dec-2014
Gut für eine Städtereise geeignet, da es sehr zentral liegt. Das Personal war sehr freundlich und hilfsbereit. Upgrade am nächsten Tag, da das erste Zimmer zur Straße ging und für uns zu laut war.
3 out of 5
Recommended
for Everyone
by A verified travellerfrom Seattle, WA

Fine for a short stay

Posted 21-Nov-2014
Pros: The location of the hotel is great for people that want to be close to transportation and attractions, without spending a fortune on a hotel room.
Cons: Better windows, sound insulation
Location: It is a short walk to Union Square, very close to the Bart station and several buses/trains to take you anywhere in the city.
We stayed at the Mark Twain hotel for 2 nights during our trip to San Francisco (followed by a several night stay at another hotel in Union Square). We chose this hotel over several other similarly priced options through Expedia due to its proximity to transportation and other attractions. The hotel itself was clean and pleasant, the bed was comfortable. We didn't spend much time in the room, so it suited our needs fine. The surrounding neighborhood is not nearly as bad as many other reviews state (a little run down, but not unsafe). The major problem we had occurred on our second night, when it sounded like someone right outside our window was screaming the entire night. We chose a room in the back of the hotel thinking that the street noise in the front might be unpleasant, but that would probably be preferable to screaming, proselytizing homeless people (the screaming was some sort of sermon). I've lived in several major cities, and don't have a problem with normal city noise, but I feel this hotel would benefit tremendously from having better windows that help to insulate guests from things of this nature (since it's not possible for them to change the neighborhood completely).
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 20-Nov-2014
Pros: Good location, newly refurbished, love the Twain theme.
Location: Great for access to Union Square, shopping, dining, tours and local transport to other areas.
Easy access to Union Square, tours, transport, good dining.
3 out of 5
Recommended
for Everyone
by A verified traveller

Good Stay - Taylor St is very noisy

Posted 19-Nov-2014
Hotel was in good standing. Check in agent was not very helpful with lunch recommendations as she could not think of a single place to recommend! Lobby was nice. We had to switch rooms our second night because we were initially facing Taylor St. The noise was so bad we thought there were people fighting in our bedroom! The second room was perfect though as we were facing indoors. There is a perfect breakfast place right next door that we ate at both mornings.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Providence, RI

Nice place, good value

Posted 17-Nov-2014
Pros: very helpful staff, nice overall decor.
Location: the location felt iffy at first. The front desk specifically told us not to walk past a certain area which made us hesitant to explore too far.
This hotel is a good value. It appears to be an old building with a fresh coat of paint. The elevator is very small, and the room has it's quirks, but it was comfortable for our 2 night stay. It isn't in the best neighborhood, but there were a few good restaurants and bars within walking distance, and the front desk was very helpful with recommendations and help with public transportations.
3 out of 5
by A verified traveller

okay for price

Posted 16-Nov-2014
small room. Cold showers. Friendly staff. Decent location, no issues with homeless
3 out of 5
by A verified travellerfrom San Diego

Hotel was nice

Posted 14-Nov-2014
Pros: convenient location
The hotel room was clean and the bed was comfortable. The water for showers and baths was only warm not hot. There was no facial tissue and the toilet paper was too thin to substitute. There was no place to conduct business, like a small desk. I had to sit on a bench and put my computer on the table for the TV or the bed. The restaurant in the hotel Fish & Farm had bad service and the food was only so so.