Ratings based on 2,013 Verified Reviews

They paid and stayed. We double-checked.
3.6 out of 5
79% of guests recommend
3.9 Room cleanliness
4.0 Service & staff
3.5 Room comfort
3.5 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
by A verified traveller from sacramento, ca

Decent for a single night stay

Posted 20-Oct-2014
Clean room, but small to be called "deluxe". Single pane windows... You can here every car horn and siren. Valet parking is a joke! They tell you 20-30 min to get your car.... More like 95 min plus $45 to park it.
3 out of 5
by A verified traveller from Maryland

San Francisco

Posted 15-Oct-2014
Pros: The staff was very nice and so was the bar.
Cons: Add better windows
Did not notice in our booking that the hotel did not have a/c, however, this was the hottest weekend in San Francisco (in the 90's). I asked for a room on an upper floor, quiet and a view. I got the upper floor, a view of the large hotel across the street and all the street noise, even with the windows closed. The room was at the end of a hallway which had a door to the fire escape; the fire escape was across my windows, so I did not feel safe leaving the windows open, even though the largest one did not lock. Thankfully, the room had a large ceiling fan. The decor was nice. Location okay.
5 out of 5
for Everyone
by A verified traveller from Seattle

Excellent Hotel.

Posted 15-Oct-2014
Pros: It did not try to be a Best Western or any other place made out of plastic. If you want that you will have to go elsewhere.
The Mark Twain Hotel never pretends to be other than it is. It is a hotel built long before Big Macs and Starbucks. The windows open (no air conditioning) and you get a nice breeze. Newly updated (paint, carpet, etc.) the rooms are scrupulously clean! If you want a little more space, choose one of the larger rooms. Yes, there is street noise in some of the rooms, but you are in a city, after all. The staff was helpful and breakfast items were plentiful (I grabbed a coffee, banana, and yogurt). Food in the immediate neighborhood was good. There is a cafe next door that had a line down the street during the breakfast rush (got breakfast later, around 11:30, and it was quick, and excellent. There is a taxi stand across the street, and transit is close. I didn't rent a car as it is expensive to house them, and you don't really need one in the city (parking in S.F. can be a challenge.)
5 out of 5
for Everyone
by A verified traveller from toronto


Posted 5-Oct-2014
It was a great location and nice room ... Clean and location was perfect
4 out of 5
for Everyone
by A verified traveller from Fresno, Ca

Nice hotel near union square!

Posted 24-Sep-2014
My boyfriend and I stayed at this hotel Saturday through Monday. I called to see if they had a room available for us to check in early and they did. Room was great size. Bathroom was small and the toilet was loud when flushing but it wasn't a big deal. Room was clean staff was really friendly. Word of advice if walking anywhere don't make a right when walking out of the hotel. Area on that side is a bit shady so avoid it if possible! My boyfriend and I walked to fisherman's warf and it took us about 40 min to get there not bad at all! Will definitely stay here again if the price is right!
3 out of 5
for Everyone
by A verified traveller from innisfail, AB, Canada

Affordable hotel close to Union Square.

Posted 23-Sep-2014
Ask to stay on quiet side. Our first night was on street side and the noise was absolutely atrocious. Upon request, we were moved. It was much much better, but could still hear voices and noise from other guests quite audibly. Beds comfortable. Bathroom small. Not bad hotel for older building in San Fran. Don't expect luxury hotel because you'll be disappointed.
5 out of 5
for Everyone
by A verified traveller from Canada

Nice alternative with great location

Posted 13-Sep-2014
Stayed here for a recent conference at the Hilton. The hotel was very reasonably priced and great value compared to the venue itself. It is centrally located and a short walk to everything. The elevator can be a little slow (it's 9 floors) so that may be a concern for some others.
4 out of 5
for Everyone
by A verified traveller from Northern Virignia, VA

Quirky hotel not so unlike the author

Posted 10-Sep-2014
Pros: Location. Comfy bed. Soft towels
Cons: Adjust water pressure for the sink's faucet.
Location: 3-4 blocks from the 30-Bus stop. 5-10 min walk to Union Sq. Good cafe and Thai restaurant next door. Glide Church. Little Saigon on Larkin St nearby.
This hotel was a nice surprise. I had thought that it was located near Chinatown, but it turned out to be in the Tenderloin area. The area seemed kinda sketch at first cause there's a lot of homeless people nearby, but I got used to it pretty quickly. Hotel is actually not that big (approx. 4 floors with about 10-20 rooms per floor). Decor is Mark Twain-themed; it looks very nice overall. The staff was very professional, prompt, and ready to help with whatever you need. If you have Kemal helping you out, you shouldn't have any problem at all. Room wasn't big, but was clean and comfortable. Towels were actually soft, which deserves a big thumb-up from me. I also love the location of the hotel. Just a few blocks from Union Square and many shopping places; two decent eateries right next door (Million Thai and Taylor St Cafe); a deli/liquor store right around the corner, and a wine place across the street. Also, if you have been recommended by Frommer's to visit Glide Church, the church is only a few doors from the hotel's front door. As for amenities, free internet (another plus)...and that's about it. No free breakfast, but no big deal. You're in San Francisco; go out for breakfast. Forget hotel's free food. As for parking, it's hard to find cheap parking near the hotel. Closest garage (across the street) charges $40/day so you might as well have your car valet parked at the hotel. It's certainly much more convenient. Just give the hotel 15-20 mins to get your car
4 out of 5
for Everyone
by A verified traveller from Virginia

Convenient location

Posted 8-Sep-2014
Pros: Location Reasonable price
Location: Very well located close to Union Square, department stores, restaurants
This is not a luxury hotels. The rooms are not very large and the bathrooms are basic. Cable TV did not work during our stay and I wrote a note to the manager expressing my discontentment and I received a $20 credit as a compensation. This is a good hotel for an overnight stay in the center of San Francisco if you don't want to spend a fortune.
2 out of 5
by A verified traveller from Toronto, Canada

very noisy

Posted 3-Sep-2014
Pros: Location is good. close to center of the Union Square.
Location: Westfield Shopping Mall. Cable Car Turnaround Station. Cheese Cake Factory. Apple Store.
Our room was on level 7 and we were able to hear the noises from the street very clearly throughout the entire night. Also, we were able to hear what the people were saying in the room next to us. Elevator is super small. It can maximum allow 4 adults with 2 small luggage only.