Ratings based on 2,375 Verified Reviews

They paid and stayed. We double-checked.
3.6 out of 5
81% of guests recommend
3.9 Room cleanliness
4.0 Service & staff
3.5 Room comfort
3.5 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Long Island NY

Nice but needs updating

Posted 23-Feb-2015
Pros: The staff was great and the bed was awesome. Good night sleep.
Cons: bathrooms updated, screens on windows and Light in the closet
Location: Taylor Street Coffee next door was a great breakfast place. We ate there both days and the food and staff were wonderful.
There was no light in the closet so you couldn't see what you were taking out of your suitcase. Also there were no screens on the windows. Which is fine bc there were no bugs but I was nervous that someone could climb up the fire escape and come into our room while we were sleeping. the Bathroom needs updating the toilets don't flush that great. The staff was very nice and helpful. The lobby was nice. And the bed was extremely comfortable. I would stay there again even with the flaws. Good for the price
4 out of 5
Recommended
for Everyone
by A verified traveller

Mark Twain Boutique Hotel

Posted 23-Feb-2015
We were very pleased with our choice to stay here. We were only there the one day and evening but found the staff to be extremely helpful and welcoming. The room was nicely decorated and since it was at the back, no noise was heard from the streets. The pipes inside hotel "groaned" but they were getting the problem fixed the next day. It was very central and we took a 10 dollar cab down to the Italian district. It is very central. Value for money was excellent.
4 out of 5
Recommended
for Everyone
by A verified traveller

Small Hotel with excellent service.

Posted 23-Feb-2015
Cons: The bathrooms need to be made slightly larger so that there is a normal sink and counter to fit toiletries and hang towels.
Location: The location is near several diners that are fairly nice.
This is a small hotel that has decent rooms, but not close enough to the upscale retail stores, which would have been more preferable. The first night we stayed in a room facing the street. Even with the windows closed, we couldn't sleep due to the noise of sirens, and constant heavy traffic that included honking horns all night long. The next morning, I requested a room change to an "inside room." This is a must if you are considering staying at The Mark Twain Hotel. Alex, who runs the front desk, was incredibly nice, efficient and very professional. He was helpful in providing directions to local restaurants, museums, and other local attractions--in addition to fixing our problems with the noisy room. One criticism of the rooms that we stayed in...the bathroom sinks are the smallest I have ever seen. It was impossible to wash my face without slopping water all over the floor. Our sink was the size of a small drinking fountain! Other than that, the room had a pleasant decor and was in good shape. But don't expect anything fancy at the Mark Twain.
4 out of 5
Recommended
for Everyone
by A verified traveller

Shower temp was inconsistent the entire time

Posted 13-Feb-2015
The walls are paper thin on the 9th floor, elevator was the size of a refrigerator pocket max weight occupancy 1250lbs.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom los Angeles

Quaint hotel, great location

Posted 5-Feb-2015
Recently stayed here for a couple of nights and was pleasantly surprised. Hotel is clean, modern whilst paying tribute to some of history's greats such as Mark Twain (obviously) and Billie Holiday. ALL of the staff we met were incredibly helpful and friendly! Price was very reasonable. Location was perfect - just a couple of minutes from union square! Would definitely stay again!
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Sacramento

Great place with a very exclusive restaurant A++++

Posted 4-Feb-2015
Fantastic price for this holel. VERY CLEAN, staff very pleasant and helpful. The room was very clean and the carpets throughout the hotel looked new. located in a great area and easy access to all areas of SFO. I've been to this city many times and I hope to go again soon. I will defiantly stay at the Mark Twain. The restaurant attached serves great quality up market food I thought the price on the menu was a little high but the food was worth every dollar. Well done all.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Boston, MA

Nice boutique hotel close to Union Square

Posted 3-Feb-2015
Pros: Pleasant, helpful staff. Clean pleasant room
Cons: All windows look into a courtyard with occasional noise from the street. Unable to control heat in room. No AC.
Location: Convenient to Untion Square, Moscone Center, Powell Street
.Nice place to stay close to a a lot of activity. Small elevator not for the clustrophobic! Would stay there again, though!
4 out of 5
Recommended
for Couples
by A verified travellerfrom Capitola, CA

Nice boutique hotel central SF

Posted 29-Jan-2015
Pros: Nice (large) room. Comfy bed. Nice lobby. Great staff. Good central location - excellent price
Cons: TV didn't have kids channel :-( Bathroom was a little claustraphobic (tiny)
Location: near Market Street, across from Hilton, lots of restaurants - pretty near everything
I've stayed in a lot of boutique hotels (even in the same block) and this one was very nice. I read about it being haunted (disappointed saw no ghosts!) and the staff being unfriendly - far from the truth. Great room, excellent service, even a valet (which you need in this neighborhood). And Starbucks across the street in the Hilton. Highly recommend.
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 26-Jan-2015
For a small boutique hotel, this was great! I stayed 5 nights, and I was very pleased. Don't expect the Ritz Carlton amenities, but it was very nice, clean, and perfect for my business trip. Great value for the price, and it was in a great location to Union Square as well. Very pleased.
3 out of 5
Recommended
for Everyone
by A verified traveller

Gutes Preis-Leistungsverhältnis

Posted 21-Jan-2015
Zimmer nach hinten raus sind leiser Bad ziemlich klein