Ratings based on 2,416 Verified Reviews

They paid and stayed. We double-checked.
3.6 out of 5
81% of guests recommend
3.9 Room cleanliness
4.0 Service & staff
3.5 Room comfort
3.5 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 21-Apr-2015
Great location near center of town in Union Square area. Quieter inside rooms than in neighboring hotels that I have tried. Nice decor updates, but the room was not super-clean or new-feeling (it is an old building).
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Hawaii

Great place to stay in SF Market district

Posted 18-Apr-2015
This is a very charming and unique hotel. Our room was on the back of the hotel and overlooked a cute garden area. Very quiet for the location. Staff is wonderful and very helpful. Nice little bar onsite, drinks reasonably priced and fun bartender. Location requires use of valet parking and navigating around the homeless. We will definitely stay here in the future.
4 out of 5
Recommended
for Couples
by A verified travellerfrom seattle

Good base for standard sightseeing in San franciso

Posted 18-Apr-2015
We headed out every day for Alcatraz, Ferry Building, Fisherman's Wharf. We always used the great public transportation system of SF. We could access all within walking distance, and we are in our 70's.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Austin TX

Clean, modern, and funky

Posted 13-Apr-2015
Location: Very close to the Powell & Montgomery BART stations, which is convenient. We walked to Chinatown & Japantown, though it was a little bit of distance.
We loved staying at the Hotel Mark Twain. Everything had mustaches, Twain quotes, and a quirky flair. The staff was friendly and helpful. The room was clean, larger than I expected, and very comfortable. We definitely would stay there again.
3 out of 5
Recommended
for Everyone
by A verified traveller

This traveller left a rating score only Posted 5-Apr-2015
3 out of 5
Recommended
for Everyone
by A verified traveller

It was Loud.. You can here everything outside..

Posted 5-Apr-2015
It was ok.. But for San Fran everything is expensive.. Just wish I didn't hear everything outside..
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Albany, GA

Clean, comfortable, friendly

Posted 1-Apr-2015
Stayed a week in double room with husband & grown son. the beds were comfortable and the room was quiet and clean. I liked the decor and the central location. The desk staff was super helpful.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom monterey

Posted 28-Mar-2015
Renovated boutique hotel. Great location, great outer facade and the inside was clean with a modern look. Room was clean and had walk in closet.
4 out of 5
Recommended
for Families
by A verified travellerfrom Houston, Texas

Nice Historic Hotel

Posted 26-Mar-2015
Pros: The hotel is located close to restaurants, bars, theater district, shopping, and Chinatown. You can easily walk to any of these places.
I was very worried when I booked this hotel because we are from Texas and I booked over the internet based on location, rating, and price. We were pleasantly surprised about the condition of the hotel and had a great time. The rooms are small in comparison to newer hotels but that is to be expected for the era. My two teenage sons were in the room next to us and they thought the hotel was very comfortable also. The hotel has a nice bar adjacent to the lobby and a restaurant also.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Northfiled, Mn

Walking distance of China Town and Cable Car.

Posted 25-Mar-2015
The front desk folks were great! We were upgraded to a suite,"the Billy HolidayRoom". Our room was clean and we could walk to cable car and to China Town. Our car was parked by hotel staff and returned to us when we checked out. Great service in San Francisco!