Ratings based on 1,917 Verified Reviews

They paid and stayed. We double-checked.
3.6 out of 5
79% of guests recommend
3.9 Room cleanliness
4.0 Service & staff
3.5 Room comfort
3.5 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveller from Oslo

Posted 25-Jul-2014
Nice staff, perfectly fine room, central location. No complaints!
4 out of 5
Recommended
for Everyone
by A verified traveller from S

Nice way station.

Posted 21-Jul-2014
Mad a late reservation. It was around 11 or so but still was able to get a room the staff were present, but slow. Other than that, we got into are room, and, we were presently surprised. The hotel has had a recent face lift, and it looks great, as well as clean. Oh yes there was something that struck me odd. In the bathroom there was a hole in the shower wall 5 hat looked like it was put there on purpose for vetting or something. I could here other guest in the morning, and I was uncomfortable knowing that they as well could hear me.
4 out of 5
Recommended
for Everyone
by A verified traveller

Decent hotel, good prices

Posted 20-Jul-2014
The value us really good. There is some early morning noise, garbage pick up in the back. The rooms are really clean and safe. The rooms are really big and spacious.
3 out of 5
Recommended
for Everyone
by A verified traveller from FL

Central location

Posted 19-Jul-2014
Good hotel for a short stay - we stayed 1 night and that was fine - well located for bars etc and within walking distance of many places.
3 out of 5
Recommended
for Couples
by A verified traveller from London

Value for money hotel

Posted 17-Jul-2014
Cons: One caveat. When we received our car back from the concierge, it was covered in bird droppings, and so it had just been left in the street overnight
Having read some dire comments from other travellers, we were pleasantly surprised. Sure, there are people on the streets, but if you don't like that, don't go to San Francisco, as they are all over town. It's well located for downtown, the staff were really helpful and the room was ok.
3 out of 5
Recommended
for Everyone
by A verified traveller from Miami, FL

OK hotel for an expensive daily rate.

Posted 12-Jul-2014
The hotel was OK. The staff was great and very friendly. They did an upgrade on my reservation with out any extra cost. The room was very clean and neat. The wifi has no cost. They serve a 'continental' breakfast at the lobby. Recomendation.. don't have breakfast there!!!. The best option is to have breakfast next door. Overall the hotel was ok and very convenience, but it not worse it. $200 per night is way too much for clean sheets and wifi signal.
3 out of 5
Recommended
for Everyone
by A verified traveller from Birmingham, UK

Nice location, remodel in progress

Posted 6-Jul-2014
Pros: Location and really helpful staff.
Cons: The height of storage and the safe.
Location: Union Square was really close by as were all transport links.
Our experience was good. Staff were really helpful and organised leaving luggage for an overnight stay at Yosemite. A remodel is in progress but again staff are honest, open and transparent about this. In terms of the remodel my one piece of feedback would be that the safe and clothes shelves are generally higher up. As someone who is 5 ft 4 inches tall (about average for a woman) I was unable to reach the safe easily meaning I was reliant on my husband to get items for me. We did also experience some noise with the radiator when the heating was on. Overall a good experience and the Hummingbird garden is a lovely extra but some parts could have been better.
5 out of 5
Recommended
for Everyone
by A verified traveller

Very nice

Posted 27-Jun-2014
After reading all the horrible reviews on yelp we were ready for the worst, but it was a wonderful suprise to find a nice clean comfortable and very friendly place. Our trip to sf was a total success.
3 out of 5
by D

Nothing fancy.

Posted 10-Jun-2014
Pros: It's close to my work destination, Union Sq and the Powell BART stop. Please note that this is the heart of the Tenderloin.
The hotel is a very basic experience, don't expect anything fancy. The rooms are clean and tidy but there are no drawers (not one!) and the wind noise is not stopped by the window. Also, some renovation is going on, which means elevator sometimes unusable, stairs with wet paint etc. The staff could try a little harder. I asked if my clean laundry could be left in my room, but that was not possible. Also I was told my laundry would be complimentary because one day late, but actually only the "express charge" was complimentary (they made it express for me after it was late).
4 out of 5
Recommended
for Everyone
by A verified traveller

A Hotel Butterfly Garden

Posted 1-Jun-2014
Cons: A chair to sit upon in the rooms. A faucet that does not leak.
Be aware the hotel is under renovation and there is noise and dust and inconvenience until July 2014. Room lacked a chair to sit upon. Bathroom faucet ran constantly. No Kleenex. Coffee maker was a great addition for hot tea or coffee. Bathroom SO small that I had to move the door wide open to get in!!!! Front desk staff were remarkable and helpful. There is a butterfly garden attached which is serene and lovely. Location is three blocks from cable cars on Powell Street and Union Square. The Taylor St. Coffee Shop next door is great. Breakfast items are sold in hotel lobby also. This is an adequate hotel if you are visiting to see San Francisco.