Ratings based on 1,882 Verified Reviews

They paid and stayed. We double-checked.
3.6 out of 5
78% of guests recommend
3.9 Room cleanliness
4.0 Service & staff
3.5 Room comfort
3.5 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by Conni from Sherman Oaks

NIce hotel but do not walk on Taylor Street

Posted 16-Apr-2014
Pros: The lobby and the staff
Cons: Get a new elevator:)
Location: Avoid walking down Taylor street. The Westfield mall is nearby along with several restaurants and bars,
The hotel lobby was very nice and staff were helpful. I found the room to be a little small but overall nice. My family and I encountered several questionable people on Taylor. If you take other streets to leave and access hotel, you will be fine. I left a few expenseive electronic items by mistake and the hotel staff retrieved them and shipped them to me! Many thanks to the staff at Mark Twain!
4 out of 5
Recommended
for Everyone
by A verified traveller

Nice hotel for the price

Posted 14-Apr-2014
Stayed at hotel mark twain for one night. Overall it was a big enough hotel for the 3 of us. Had a good size bathroom and a good size closet. It was near downtown which was a big plus. So much better than the other hotel we stayed at before! The gentleman that checked us in was very nice and friendly. I got charged for parking even though we didn't have a car but it was fixed right away and the gentleman who checked us out was very nice and apologetic about it. I recommend this hotel!
1 out of 5
by mijarn

Decent location, but too expensive for the quality

Posted 14-Apr-2014
I do believe that is paid too much for the hotel quality. Tiny elevator, outdated room, uncomfortable bed, outdated bathroom and no AC. The window did not even have a screen, So I couldn't leave the window open. I did open the indie briefly, to air out the smell jn the room, however, I had to hold it up with a bottle. Bar tenders are also rude! I sat there for five minutes and they couldn't tell me they were closed. Definitely not worth the price!
4 out of 5
Recommended
for Everyone
by A verified traveller

Centrally located

Posted 14-Apr-2014
This hotel is in a great location. We walked to the night clubs and had easy access to transportation. Liquor stores close by. Bar in lobby + restaurant on premises. Quiet room. Would stay here again.
4 out of 5
Recommended
for Everyone
by A verified traveller

Decent Hotel near Union Square

Posted 25-Mar-2014
Pros: The staff were all great. The facilities were clean. The bed was comfortable.
Cons: Recommendation to hotel management: please replace sink faucet and toilet with low-flow devices in order to conserve water. Shower flow was low flow
Location: The hotel location is at the edge of the Tenderloin district, so I recommend walking to Union Square via O'Farrell rather than Ellis St.
The staff were very friendly and helpful. A broken toilet seat was replaced in a timely manner.
4 out of 5
Recommended
for Couples
by Jackie from Spokane, Wa

Really enjoyed the hotel.

Posted 18-Mar-2014
Cons: Little update in bathroom and clean better.
Location: Walking distance to union Square and downtown shopping. I walked to the ferry building. Close restaurants that are great. love the Irish pub.
I stayed 4 days and 3 nights. The location is great. The elevator is small but I used the steps. Loved having a refrig. and coffee pot. I slept good. The bed was comfortable and not being on the road made for a quiet night. They have a small but great workout room and a cute peaceful courtyard to sit and enjoy a glass of wine. Really for the price it is a good deal. Norstroms Rack is 3 blocks away across the street from Norstroms.
3 out of 5
Recommended
for Everyone
by Matt from AZ

A historic hotel with quirks

Posted 16-Mar-2014
Pros: Historic details and peculiarities.
Cons: Not much. A building this age always has issues and can't really be rehabilitated to fully modern standards.
Location: The location is convenient to Market Street, several good restaurants, a few museums and a BART station if you don't mind walking a few blocks.
The Hotel Mark Twain has both the charm and shortcomings of a structure built to obsolete standards. The rooms are smaller than average for a modern hotel, comfortable for one but maybe less so for two. Closet space is substantial. The bathrooms have been updated but rely on windows for ventilation. Heat is provided by steam-type radiators, and air circulation by ceiling fans. High ceiling can actually make he rooms feel smaller. Windows have been replaced with modern, operable metal sash units and are are shuttered rather than curtained. The small elevator is rated for eight passengers, but they would have to be very fond of each other to ride together. Three would be a comfortable maximum. The Tenderloin District has a fair number of street people. The sounds of all-night traffic and other activity are hard to exclude, and may be distracting to anyone unused to urban life. Wi-Fi was included with the room, and was okay for email but slow on image intensive social media and inadequate for streaming even radio feeds.
2 out of 5
by A verified traveller

Problems with personal service

Posted 16-Mar-2014
Pros: Location
Cons: More personal service. No one wanted to help, jut follow procedures
Left item. Unable to get it returned by mail because paperwork wouldn't download on Ipad. Had to go out of my way to pick it up. Not fun on vacation to be treated like this
3 out of 5
Recommended
for Everyone
by bes from new york

mark twain hotel in san francisco

Posted 11-Mar-2014
Pros: location was great right across from the Hilton
Cons: The renovation should take care of all the issues
Location: Union square, chinatown, northbeach all within walking distance - bart easy transpotation from the hotel to the airportbes
The location was great and the staff was also wonderful. I stayed two days at the beginning of my trip and stayed in room 703 and at the end of my trip 216 - 703 was fine however room 216 the bathroom door opens in so if you weight more that 120 lbs its a tight squeeze between the sink and the door and the toilet. I believe that they will be in the process of renovating.
3 out of 5
Recommended
for Everyone
by dani from riverside ca

Under renovation

Posted 11-Mar-2014
The hotel was under renovation when we were there. Walls were super thin and even if we whispered the staff kept telling us to hush. We were loud at first but when they told us to tone down, we did and they still think we were too noisy. Room, toilet and elevator were small. Location was good. Valet parking for $38 and it was only until 2pm was quiet expensive. We thought it would be a 24hr thing. Although it's $38 in and out.