Exterior

Reviews of Kimpton Alton Hotel - Fisherman's Wharf, an IHG Hotel

4.5 out of 5
Kimpton Alton Hotel - Fisherman's Wharf, an IHG Hotel
2700 JONES STREET, San Francisco, CA

Reviews

9.0

Wonderful

Rating 10 - Excellent. 663 out of 978 reviews" "
Rating 8 - Good. 181 out of 978 reviews" "
Rating 6 - Okay. 81 out of 978 reviews" "
Rating 4 - Poor. 27 out of 978 reviews" "
Rating 2 - Terrible. 26 out of 978 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Judah

Travelled with partner
Liked: Amenities
Loved the place! Great service & beautiful place
Stayed 1 night in Mar 2024

6/10 Okay

Kendra

Liked: Amenities
I loved that they had a yoga mat available. The vibes were off as soon as they didn't recognize my status as nice as they were about it. I even (right place right time) walked by when they were on the phone likely with the management who called about my comment about not receiving the updgrade. The room was nice and the bed was comfy, the shower was great. The staff I dealt with were friendly. My room wasn't cleaned on the last day and even some take out I had was left in the hall the entire day! Having a record player is cute but I would have preferred in room coffee.
Stayed 4 nights in Mar 2024
Response from Alton Team on Mar 24, 2024
Thank you for sharing your experience with us. We're glad to hear that you enjoyed the yoga mat, comfortable room, and friendly staff. We apologize for any inconvenience regarding your status recognition and the issue with your room not being cleaned on the last day. Your feedback about the record player and in-room coffee is valuable, and we'll use it to improve our services.

10/10 Excellent

Joab, Granite Bay

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great time. Staff is pretty awesome.
Stayed 2 nights in Mar 2024
Response from Emily N. on Mar 18, 2024
Thank you Joab!

8/10 Good

Nicholas

Stayed 4 nights in Mar 2024

8/10 Good

Robyn

Travelled with partner
Liked: Cleanliness, property conditions & facilities
We enjoyed our stay.
Stayed 7 nights in Feb 2024
Response from Emily N. on Mar 14, 2024
Thank you Robyn!

8/10 Good

Emily

Liked: Cleanliness, staff & service
Stay was good.
Stayed 3 nights in Feb 2024
Response from Emily N. on Feb 26, 2024
Thank you Emily!

10/10 Excellent

Sichuan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Alton Team on Feb 25, 2024
Thank you for your kind feedback! We're delighted to hear you had a positive experience.

10/10 Excellent

Keanu

Stayed 2 nights in Dec 2023

6/10 Okay

Vincent

Liked: Cleanliness, staff & service
Disliked: Amenities
Outrageously high valet, had a blood stain on comforter. Room seemed like it had outdated bones. Couldn’t use credit from Hotel towards cafe. 3/5 overall
Stayed 4 nights in Feb 2024
Response from Alton Team on Feb 25, 2024
Thank you for sharing your experience with us. We apologize for the issues you encountered during your stay. Your feedback is valuable. We regret any inconvenience caused and hope to have the opportunity to exceed your expectations in the future.

10/10 Excellent

Donna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Checking in at midnight was a breeze. Staff was very courteous and accommodating. Room was clean, quiet and A/C was working great. Linens, towels and plenty pillows! Hair dryer & make-up application mirror in the room. Beautiful hotel within walking distance to the pier and many shops, restaurant and activities. Stored luggage while we enjoyed the city. I would recommend this hotel.
Stayed 1 night in Feb 2024
Response from Alton Team on Feb 25, 2024
Thank you for your kind feedback! We're delighted to hear you had a positive experience.

10/10 Excellent

Michelle

Stayed 1 night in Feb 2024

10/10 Excellent

Lee

Liked: Property conditions & facilities
Stayed 1 night in Jan 2024
Response from Emily N. on Feb 26, 2024
Thank you Lee!

10/10 Excellent

Nicole

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was wonderful. The staff was excellent
Stayed 3 nights in Jan 2024
Response from Alton Team on Jan 28, 2024
Thank you for the feedback. We are delighted to hear that you enjoyed your stay with us. We hope to welcome you again soon.

8/10 Good

Eliza

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2024
Response from Emily N. on Feb 26, 2024
Thank you Eliza!

8/10 Good

Sarah

Liked: Cleanliness
Stayed 4 nights in Jan 2024
Response from Emily N. on Feb 26, 2024
Thank you Sarah!

8/10 Good

Michael

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2024
Response from Emily N. on Feb 26, 2024
Thank you Michael!

2/10 Terrible

Bela, Anaheim

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Air conditioner noise, very old like a Motel, high security deposit $350.-
Stayed 1 night in Dec 2023
Response from Alton Team on Jan 28, 2024
Thank you for sharing your feedback with us. We apologize for any inconvenience you experienced with the air conditioner noise and the perceived age of our facilities. We take your concerns seriously and will address them to improve our guests' experiences.

10/10 Excellent

Richard

Stayed 2 nights in Dec 2023
Response from Emily N. on Feb 26, 2024
Thank you Richard!

8/10 Good

Tinalise

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice staff. Free happy hour. Dog friendly. In a very touristy area but good walking paths along the Bay.
Stayed 1 night in Dec 2023
Response from Alton Team on Jan 28, 2024
Thank you for the feedback. We are delighted to hear that you enjoyed your stay with us. We hope to welcome you again soon.

8/10 Good

karen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed for 2 nights and was woken up around 4am both nights by the repeated slamming of the metal trash bins that are outside the adjacent business or hotel buildings. Ask for a different room if it’s facing Jones and Beach streets. Location is nice and 10-15 minutes walking distance to the Pier, Ghirardelli square, Trader Joes, and Lombard street. Breakfast at the hotel wasn’t very good.
Stayed 2 nights in Dec 2023
Response from Alton Team on Jan 28, 2024
Thank you for sharing your experience with us. We apologize for the disturbance caused by the noise outside. We're glad you enjoyed our convenient location and appreciate your feedback on local attractions.

6/10 Okay

Nick

Travelled with family
Liked: Staff & service
No coffee in the room, view of the bins. Only one restaurant and bar
Stayed 4 nights in Dec 2023
Response from Emily N. on Feb 26, 2024
Thank you for the feedback Nick!

10/10 Excellent

Tara

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location. Easy walk to public transit and cable car. Hotel is nice and clean. Friendly staffs. Free coffee/hot chocolate in the morning. Free wine and beer in the evening.
Stayed 3 nights in Dec 2023
Response from Alton Team on Jan 28, 2024
Thank you for the feedback. We are delighted to hear that you enjoyed your stay with us. We hope to welcome you again soon.

10/10 Excellent

Shella

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The night front desk people, Edwin specially, were really accommodating and nice. The food at Abaca was exceptionally good both dinner and breakfast. The only thing I didn’t like was the morning front desk person who answered my call. I was asking for a late checkout but I was dismissed curtly. I asked if she can help us with it. Person said that she can’t do anything about it and that it was their policy. The lady who did our checkout was really nice though and even offered to store our bags. It was just the person who answered my call who was a little rude.
Stayed 2 nights in Dec 2023
Response from Alton Team on Jan 28, 2024
Thank you for taking the time to provide feedback on your recent stay. We're thrilled to hear that Edwin was accommodating, and you enjoyed the exceptional food at Abaca.We sincerely apologize for the less-than-positive experience during your morning call. Your feedback is valuable, and we will address this with our team to ensure a more courteous and helpful response in the future. We're delighted to hear that the checkout experience was positive, and we appreciate your understanding.

10/10 Excellent

William

Stayed 2 nights in Dec 2023
Response from Emily N. on Feb 26, 2024
Thank you William!

10/10 Excellent

Robert

Stayed 1 night in Dec 2023
Response from Emily N. on Feb 26, 2024
Thank you Robert!

10/10 Excellent

Beth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
loved my record player and coffee/hot chocolate
Stayed 4 nights in Dec 2023
Response from Alton Team on Dec 16, 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Ashonta

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Alton Team on Dec 16, 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Andre

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The moment we checked in the staff greeted us very pleasantly and handed us a bottle of red wine! The hotel was very clean and had happy hours each day and coffee available in the morning. It was very clean and the rooms were nice. It's in a very nice walking proximity to Pier 39, Ghirardelli Square, and other major tourist areas. They also have bikes available for taking a tour on the town! I would definitely stay again and recommend to anyone looking for a vacation in SF.
Stayed 4 nights in Dec 2023
Response from Alton Team on Dec 16, 2023
Thanks for staying with us. We appreciate your feedback!

8/10 Good

ANSHUL

Rooms were good, the absence of the hotel was okay
Stayed 1 night in Dec 2023
Response from Alton Team on Dec 16, 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Stephen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2023
Response from Emily N. on Feb 26, 2024
Thank you Stephen!

10/10 Excellent

Marie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great time
It was amazing and the staff wonderful!
Stayed 1 night in Nov 2023
Response from Alton Team on Dec 16, 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Jeanie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Nov 2023
Response from Emily N. on Feb 26, 2024
Thank you Jeanie!

6/10 Okay

Collis

Business traveller
Disliked: Amenities
Hotel is ok, nothing crazy. The gym is really small and not well appointed. Do not pay for parking, they ask for $70 day. You can park on the street for free at night or across the street for way cheaper. The valet pretended like he had no idea the parking rules, to scare people to pay the fee. Super bad way of treating clients!
Stayed 1 night in Nov 2023
Response from Emily N. on Feb 26, 2024
Thank you Collis!

10/10 Excellent

Anna Malgorzata

Travelled with family
Liked: Cleanliness
Very nice and clean hotel . I would recommend to everyone who will stay in San Francisco
Stayed 5 nights in Nov 2023
Response from Emily N. on Feb 26, 2024
Thank you Anna!

10/10 Excellent

armando

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 3 nights in Nov 2023
Response from Emily N. on Feb 26, 2024
Thank you Armando!

6/10 Okay

James

Travelled with family, Travelled with pets
Liked: Cleanliness
The property is “ok”. Not great, not terrible. It’s on older property with really good photos online. We found the desk attendants to be “smug” as if they were at a ritz-Carlton. The parking is NOT ok. They charge and ADDITIONAL $70 per day, making it a bad value. Definitely will choose one of the other hotel options on our next trip. Was not horrible, but was far over priced in comparison to other hotels within walking distance.
Stayed 3 nights in Nov 2023
Response from Emily N. on Feb 26, 2024
Thank you for the feedback James.

10/10 Excellent

Carol

Stayed 1 night in Nov 2023
Response from Emily N. on Feb 26, 2024
Thank you Carol!

10/10 Excellent

Choi Yit

Stayed 4 nights in Nov 2023
Response from the Kimpton Alton on Nov 26, 2023
thank you

6/10 Okay

Savannah

Business traveller
Liked: Cleanliness, staff & service
Disliked: Amenities
While the staff was kind and helpful, it doesn’t make up for the outdated exterior aesthetics of the hotel. Floor plans are like labyrinths, I’ve only available on 1st and 4th floor was odd. No good views from a room, just the wall and windows of the other side of the hotel. Amenities fees were outrageous considering the amenities were limited and likely not going to be used. The gym is just a tiny treadmill room. No places for you to just exist outside of your room if you were waiting, working, or didn’t want to go out. Definitely no exterior places to sit unless you bought food from the restaurant/cafe. Lobby area was tiny, noisy, and always packed or had high traffic going through it. Overall, a budget hotel dressed up to look fancier than it is.
Stayed 4 nights in Nov 2023
Response from the Kimpton Alton on Nov 22, 2023
Thank you for your feedback.

10/10 Excellent

Gregory, Seattle

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, well maintained facility, wonderful and friendly staff!
Stayed 1 night in Nov 2023
Response from the Kimpton Alton on Nov 20, 2023
thank you for your feedback

10/10 Excellent

Amber

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed for 3 nights for a girls weekend, was absolutely fantastic. The location is perfect. The staff is amazing and friendly. They have happy hour daily, delicious coffee every morning. The cutest decor. And you can even borrow plants for your room. Love!!!
Stayed 3 nights in Nov 2023
Response from the Kimpton Alton on Nov 15, 2023
Thank you for your feedback.

10/10 Excellent

Jacilynn

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I will be back to stay here again.
Stayed 3 nights in Nov 2023
Response from the Kimpton Alton on Nov 15, 2023
Thank you for your feedback

10/10 Excellent

Dan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Nov 2023
Response from the Kimpton Alton on Nov 15, 2023
Thank you for your feedback.

8/10 Good

Dawn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Location - San Francisco
Great location with friendly helpful staff. Would stay again
Stayed 2 nights in Nov 2023
Response from Emily N on Nov 6, 2023
Thank you Dawn!

10/10 Excellent

Sallim

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was incredibly nice and would not mind staying here in the future at all
Stayed 2 nights in Nov 2023
Response from Emily N. on Nov 6, 2023
Thank you Sallim!

10/10 Excellent

page

Travelled with group
Liked: Amenities
The Front desk staff was excellent!
Stayed 2 nights in Nov 2023
Response from Emily N. on Nov 6, 2023
Thank you Page!

10/10 Excellent

Lynn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Oct 2023
Response from Emily N. on Nov 6, 2023
Thank you Lynn!

10/10 Excellent

Kunal

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Emily N. on Nov 6, 2023
Thank you Kunal!

10/10 Excellent

Christie

Travelled with family
Liked: Cleanliness, staff & service
Front desk, Willam, very knowledgeable and helpful. Room was high-end and sparkling.
Stayed 1 night in Oct 2023
Response from the Kimpton Alton on Nov 1, 2023
Thank you for your feedback.

10/10 Excellent

Velvet

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Lovely place reserved on short notice
Stayed 1 night in Oct 2023
Response from the Kimpton Alton on Oct 30, 2023
Thank you for your feedback