Note fondée sur 672 évaluations vérifiées
3,4 Propreté de la chambre
3,5 Service et personnel
3,2 Confort de la chambre
3,3 État de l’hôtel
Avis Expedia vérifiés
par un voyageur vérifié
Publié le 23 avr. 2024
I had a very nice stay at this place
par un voyageur vérifié
Publié le 22 avr. 2024
Though we did'nt cook I liked that it has mini kitchen.
Commentaires de Gestion de l’hôtel
24 avr. 2024 par Hotel Management , Gestion de l’hôtel
Dear Reyvonie, Thank you for your feedback on your stay at Extended Stay America! We're pleased to hear that you appreciated the convenience of having a mini kitchen in your room. At our hotel, we aim to provide amenities that enhance your comfort and convenience during your stay. We appreciate your recommendation and hope to welcome you back for another enjoyable stay soon!Sincerely,Hotel Management
par un voyageur vérifié
Publié le 18 avr. 2024
The only good thing about this property was a front desk receptionist James. He was friendly, accommodating, and nice. However, the hotel is right by the freeway, we checked in our room and it was dirty with bedding from previous guests, dirty towels, and trash. Mr. James had arranged to get the room cleaned, but when we came to room late at night, and I pulled the bedcover, the sheets looked like someone slept on them. It was terrible. In the middle of the night the alarm would go off. And the other lady at reception is grumpy, did not even look at my husband when he was checking out, and only printed the receipt when he asked for it. Will never stay there again.
Commentaires de Gestion de l’hôtel
20 avr. 2024 par Hotel Management, Gestion de l’hôtel
Dear Asmik, Please accept our apologies for the experience you shared in your feedback. We are disappointed to learn about the service and cleanliness issues you had. We take pride in providing our guests a clean, fresh environment and outstanding hospitality; therefore, we apologize for overlooking anything during your stay. We will discuss your feedback with our staff to ensure this does not occur again. We hope you will give us another chance the next time your travels bring you our way. Sincerely,Hotel Management
par un voyageur vérifié
Publié le 12 avr. 2024
They charge me twice I booked from Expedia they took a card for security holding and it’s not refunded yet and they don’t pick up the call
Commentaires de Gestion de l’hôtel
14 avr. 2024 par Hotel Management , Gestion de l’hôtel
Dear Inderjeet, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to address this adequately.Sincerely,Hotel Management
par un voyageur vérifié
Publié le 11 avr. 2024
Easy, clean and practical
par un voyageur vérifié
Publié le 11 avr. 2024
Hair strands in bedsheet, I wonder if they actually even wash the sheets and towels. And dirty spot & stain on towels. Done for extended stay
Commentaires de Gestion de l’hôtel
12 avr. 2024 par Hotel Management, Gestion de l’hôtel
Dear Sina, We sincerely apologize for not meeting your expectations during your visit. We regret any inconvenience you experienced, especially regarding your concerns with the upkeep of our property, which is of utmost importance to us. We will immediately address this with our housekeeping staff, and we appreciate you bringing this to our attention. We genuinely hope that you will consider giving us another opportunity to serve you in the future so we can provide you with the immaculate and enjoyable experience you deserve and that we are known for.Sincerely,Hotel Management
par un voyageur vérifié
Publié le 11 avr. 2024
par un voyageur vérifié
Publié le 7 avr. 2024
Friendly staff
Commentaires de Gestion de l’hôtel
7 avr. 2024 par Hotel Management, Gestion de l’hôtel
Dear Michael, Thank you for the wonderful review, most especially the kind comments about our friendly and helpful staff. It is important to us for our guests to have a great experience, and we are delighted to know that we exceeded your expectations. We look forward to welcoming you back to Extended Stay America!Sincerely,Hotel Management
par un voyageur vérifié
Publié le 2 avr. 2024
Had a room to the inner courtyard, very silent.
Walter is super helpful.
par un voyageur vérifié de Chico
Publié le 1 avr. 2024
