Ratings based on 2,380 Verified Reviews

They paid and stayed. We double-checked.
3.8 out of 5
85% of guests recommend
4.0 Room cleanliness
3.9 Service & staff
3.9 Room comfort
3.8 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveller

Nice hotel to stay

Posted 19-Nov-2014
Excellent customer service, clean and comfortable room and readily accessible by free shuttle service from the San Francisco International Airport (SFO). excellent customer
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 18-Nov-2014
Pros: Location
Cons: Free Breakfast should be automatic
Location: good coffee shops in San Mateo, good easy freeway location
We checked in to this hotel early and a room was ready!!! Bianca had exceptional customer service upon checkin.
3 out of 5
Recommended
for Everyone
by A verified travellerfrom Connecticut

Overnight stay by SFO

Posted 15-Nov-2014
Pros: Convenience to the airport.
The room was fine and convenient to the airport. Good hotel for the price.
2 out of 5
by A verified traveller

Basic hotel

Posted 15-Nov-2014
Due to limited room availability in area had to select this hotel. Biggest issue I had was the noise from the freeway . The windows were very old which allowed for the constant traffic flow to be heard in the room. Not able to change room as they were sold out.
4 out of 5
Recommended
for Students
by A verified traveller

Easy access to airport and sfsu

Posted 14-Nov-2014
Pros: Reasonable pricing of room rate and very friendly staff. Room service was reasonably priced too.
Cons: It is near the airport so expect to hear planes...there really is no way to improve the noise level, but just expect this if staying at this hotel.
Location: Easy access to airport/car rental and near enough to sfsu, it took me 15 minutes to campus by freeway.
In town for a quick stay to visit daughter at sfsu...staff was very upbeat and helpful. Got back to hotel late each night and ordered room service each night, as there aren't too many food places that are near hotel. Dinner in room was a nice added bonus that I have not experienced at a Best Western before.
4 out of 5
Recommended
for Everyone
by A verified traveller

Nice enough budget hotel, but isolated area

Posted 9-Nov-2014
Take the free shuttle back to the airport where you can catch the BARTH into the city, only takes 20-30 minutes
4 out of 5
Recommended
for Business Travellers
by A verified travellerfrom Temecula, CA

Posted 6-Nov-2014
Pros: The service in the bar/restaurant was friendly and service-oriented.
This hotel more than met my needs for my stay near SFO last night.
1 out of 5
by A verified travellerfrom new brunswick canada

Not a 3 star very deceiving

Posted 29-Oct-2014
I would rate this a one star not three Hotel staff all seemed over worked and rushed us through Beds were comfy enough and that was it Sink was obviously clogged with something and rust all around drain in sink and tub Elevator permit was 4 months past expiration Elevators were sketchy (old,slow) Coffee was NOT INCLUDED in the breakfast which was mediocre They charged $4 for coffee and it wast great and also wouldn't make me coffee after 10 No places to eat around except mcdonalds which we got sick from Over all ver unpleasant and was not worth the $500 we paid for three nights that's for sure
4 out of 5
Recommended
for Everyone
by A verified travellerfrom canadian praries

Very comfortable beds - nice room - staff helpful

Posted 24-Oct-2014
Pros: everything.
Location: Close to airport but long drive or cab ride to downtown & Fisherman's wharf.
Stayed two nights with cruise between stays. Really comfy room, restaurant and bar real handy & good food & selection of draft beers including Guinness! Staff really helpful, especially John at the desk. Free shuttle to/from airport. Definitely recommend.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom NYC

Nice hotel , near airport , car rental

Posted 21-Oct-2014
Nice hotel , good location , staff was not friendly , a little bit noise from airplane .