Ratings based on 2,305 Verified Reviews

They paid and stayed. We double-checked.
3.8 out of 5
85% of guests recommend
4.0 Room cleanliness
3.9 Service & staff
3.9 Room comfort
3.8 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
by A verified traveller

Restaurant

Posted 1-Sep-2014
Pros: Cleanliness
Cons: Trained employee to be professional on its customer.
Employee named alain who works at the restaurant cashier,is very rude likes to argued with customer .even you told him to stop he wont stop arguing. Thats why im giving this review , just for this employee it makes the hotel bad.
3 out of 5
Recommended
for Everyone
by A verified traveller from Belgium

A good hotel for much money

Posted 22-Aug-2014
A good hotel with good staff. The price was too much. It is a pity that take advantage of being at the airport. Even for the parking you had to pay as a guest staying in the hotel
2 out of 5
by A verified traveller

Would not stay here again.

Posted 21-Aug-2014
First room smelled of smoke and mildew. We were given another room and it smelled of cleaning products. We booked through an online company that mentioned a breakfast was included. It is not the buffet at the hotel its a brown bag breakfast that is only offered from 4-6 in the morning. Overall I would not recommended this hotel to someone when Hampton Inn is down the block and they offer more for the same price.
3 out of 5
by A verified traveller from pismo beach

Nothing to do

Posted 16-Aug-2014
Pros: Restaurant was friendly enough and food was good
Cons: Pricing
Location: Nothing
Little bit pricey for being so far from town. Not an easy trip if you want to get anywhere. No shops nearby except tile shop and McDonald's across street. Shuttle bus is handy but is required to go back to airport to then get train into the city. Then when your done with a little sight seeing you have the train trip back to airport then wait for courtesy bus to hotel. Adds 2-3 hrs onto your day.
4 out of 5
Recommended
for Everyone
by A verified traveller from Houston, TX

Clean hotel with free frequent airport shuttles.

Posted 13-Aug-2014
Pros: Convenient Shuttle service all day.
Location: The San Francisco BART is easy to get to using the hotel Shuttle service.
This hotel provides free airport shuttles to and from the airport which makes it very convenient to get the the BART system to downtown San Francisco. The staff are very friendly and will provide you with the hotel shuttle schedule so that you can time your trips to downtown. The female bartender (I did not get her name) made great drinks and was very out going. You get the free breakfast only if you book directly with the hotel otherwise it's about ten bucks. There's a McDonald's across the street if you want to save the ten bucks. The airport noise from the planes was not that noticeable to me as some people have stated, must be due to room location. My room was facing the freeway. Great hotel to stay in. No incidental charges like other hotels charge for using Wi-Fi.
5 out of 5
Recommended
for Business Travellers
by A verified traveller from Manhattan Beach, CA

Jewel of a hotel in a poor location

Posted 11-Aug-2014
Pros: Professional staff, clean comfortable room (especially the beds). We did not try the restaurant but it looked great.
Cons: Well, the location -- but you can't really improve that now, can you?
Location: The plane noise was not bad at all, but in that location you get a lot of cold wind and fog coming over San Bruno Mountain. Nothing good nearby.
This was one of those deals where Expedia gave us a good rate before telling us what the hotel was. For a visit to San Francisco a hotel in South San Francisco was fine, distance wise. The hotel was very nice, professional staff and we had a clean and comfortable room (especially the beds). The only downside was the location, just north of the airport. The plane noise was not bad at all, but in that location you get a lot of cold wind and fog coming over San Bruno mountain. The neighborhood is no great shakes - it's safe, but it's warehouses and other stuff not worth visiting. There's a McDonald's across the street and an IHOP a block away. If you're a business traveler, just interested in getting to the area and seeing your client, this will suit your needs admirably. It's also a good place to meet clients -- unless you're worried about the impression the locale gives.
4 out of 5
Recommended
for Everyone
by A verified traveller from Ireland

Good location

Posted 11-Aug-2014
Hotel is close to airport and across the road from a bustop to city. Breakfast is nice and rooms are clean. Rooms a little on the small side but for one night and one traveller they were fine
3 out of 5
Recommended
for Business Travellers
by A verified traveller from Durham, NC

Convenient to airport.

Posted 7-Aug-2014
Pros: The bed was very comfortable and the sheets/comforter were very nice. I slept well even though there was a fair bit of noise from planes flying over.
Cons: Bed skirt and carpets soiled- could use a cleaning.
Best part about the hotel for us was that it was close to the airport. Staff was attentive and helpful. Room wasn't anything special. I didn't feel like this was a very good value, as breakfast was not included in the room rate and there was a $7 parking fee.
4 out of 5
Recommended
for Everyone
by A verified traveller

Close to SFO Airport and car rental return

Posted 6-Aug-2014
Close to airport rental return. Shuttle available and hotel staff helpful in providing info for it's use and requirements
4 out of 5
Recommended
for Everyone
by A verified traveller from U.K.

Good hotel conveniently located for the airport.

Posted 4-Aug-2014
Pros: Location, facilities and restaurant.
Location: Just for the airport
Good hotel conveniently located for the airport. Breakfast was not included for us however the restaurant was very good. Able to check flight details and print off boarding passes. Regular shuttle to the airport. Car parking was $7 per night