Ratings based on 2,358 Verified Reviews

They paid and stayed. We double-checked.
3.8 out of 5
85% of guests recommend
4.0 Room cleanliness
3.9 Service & staff
3.9 Room comfort
3.8 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
for Everyone
by A verified traveller from NYC

Nice hotel , near airport , car rental

Posted 21-Oct-2014
Nice hotel , good location , staff was not friendly , a little bit noise from airplane .
4 out of 5
for Everyone
by A verified traveller from Winnipeg

Nice hotel close to SFO airport, great kitchen

Posted 21-Oct-2014
Pros: Breakfast, dinner, WiFi, friendly service
Cons: Shuttle running every 15-20 minutes would be much better.
Location: Shuttle+BART would get you to downtown in one hour or so. Uber will do in 20-30 minutes depending on traffic
Stayed for 6 nights, quite happy. Very good hot breakfast. Tasty dinner - both sea food and beef cooked to perfection. Free WiFi. Definitely better than average Best Western. The only down side, shuttle runs only every 30 minutes (other hotels seem to run every 15 minutes).
3 out of 5
by A verified traveller from Oregon

Rate quote discrepancy

Posted 20-Oct-2014
Pros: The bar and bartender were nice. The rooms were alright - but definitely too high priced for what we got.
Location: If you are accessing the airport, it is fine. Otherwise, it's too far from anything else.
The rate Expedia quoted when the reservation was made was $380.98. The amount charged to our card by the hotel was $457.98. The hotel said for them to verify the difference was that it needed a daily rate instead of the total rate given on the confirmation by Expedia. Trip itinerary # 772705009271. If this is the case, we will not do business through Expedia again. It's not the amout of the difference, it's the principle.
4 out of 5
for Everyone
by A verified traveller from Washington, DC

Nice hotel close to the airport.

Posted 18-Oct-2014
Pros: It had a restaurant and pool, staff was very nice/helpful, room was very nice, email could be checked on a guest computer, and a good airport shuttle.
Cons: Breakfast buffet was OK, but selection could have been a little better. Prime rib for dinner was good, but vegetables could have been better prepared
It filled the bill for what I was looking for: a comfortable place to stay overnight after arriving on a flight early in the evening.
2 out of 5
by A verified traveller

Could be better

Posted 17-Oct-2014
Pros: Staff was friendly. Wi-fi was easy to connect and seemed stable
Cons: Cleanliness. Bathroom can be updated (tile cracking/separating, leaky spout etc). Better electrical access.
I had a very small room and still paid a high rate. Cobwebs in the corners of the ceiling. Inconvenient electrical access (one outlet too lose to even hold plugs and nothing free near nightstand. Had to request bill - not in room upon checkout. High parking fee was annoying also.
5 out of 5
for Everyone
by A verified traveller from Seattle, WA

Nice Hotel, close to the Airport and BART.

Posted 15-Oct-2014
Nice Hotel that is close to SFO. The free airport shuttle makes it easy to get to the BART station at SFO and downtown San Francisco is then about 30 minutes away. BART costs about $8.65 each way to Embarcadero Station. McDonald's is across the street and IHOP is about a 3 minutes walk on Airport Boulevard. Front desk staff was quick, friendly and efficient. Being able to print out your boarding pass is a plus. My room room was far away from the elevator so no constant elevator bell dings. Daily housekeeping very good. I did not try out the Gym or the Restaurant. I would definitely stay at this Hotel again.
2 out of 5
by A verified traveller from sonoma, ca.

Terrible stay and overcharged by Expedia!

Posted 3-Oct-2014
Pros: The location
Cons: Better staff. Expedia being up front with rates.
Location: Close to SFO
I was charged xxx.xx for a marginal room on Expedia.com and booked the room weeks before travel. A friend booked the same room from another source, two weeks before our event, for half! I questioned the hotel staff about this and was told that they could do nothing as it was a third party Expedia issue on the room rates. The rooms are small, bathroom really small and the breakfast staff was very rude and charged for a breakfast that I should've walked across the street to McDonalds and got for five bucks! Not happy with Expedia nor the Best Western Grovsenor Airport. SF travelers should avoid this hotel and look for another third party providers for booking their rooms!
2 out of 5
by A verified traveller

Ridden hard, put away wet.

Posted 2-Oct-2014
Old, tired furniture and decor. Terrible parking policy, paid $7.00 to park after paying $298 for a room. Had to walk back to my car after checkin to put a parking permit on my dash. There are a lot better hotels close to SFO.
3 out of 5
for Everyone
by A verified traveller

Posted 1-Oct-2014
Pros: The entire hotel staff was very accomodating and extremely pleasant!
Cons: Hotel including rooms a little outdated, but clean.
Location: No notable locations to visit within walking distance.
I would recommend the hotel for a short stay, but I would warn visitors of the remote location.
3 out of 5
for Everyone
by A verified traveller from London, England

Older hotel showing its age but great staff

Posted 21-Sep-2014
Pros: Good bed, great staff and free WiFi
Cons: rooms are old and bathroom esp is in need of an update, breakfast was below average and expensive cross the road to the McDonalds.
Location: Good location for the airport and shopping mall close by
This is an older Hotel showing its age in terms of the decoration and fixtures in the main Hotel and the rooms. Good bed but poor bathroom fixtures and poor fitting windows which let a lot of noise in. Air conditioning is very noisy. Cost for the area is good, cleanliness is very good and all staff were very friendly and provided a great service