Ratings based on 2,295 Verified Reviews
They paid and stayed. We double-checked.
4.1 Room cleanliness
3.9 Service & staff
3.9 Room comfort
3.8 Hotel condition
They paid and stayed.
by A verified traveller from pismo beach
Nothing to doPosted 16-Aug-2014
Pros: Restaurant was friendly enough and food was good
Little bit pricey for being so far from town. Not an easy trip if you want to get anywhere. No shops nearby except tile shop and McDonald's across street. Shuttle bus is handy but is required to go back to airport to then get train into the city. Then when your done with a little sight seeing you have the train trip back to airport then wait for courtesy bus to hotel. Adds 2-3 hrs onto your day.
for Everyoneby A verified traveller from Houston, TX
Clean hotel with free frequent airport shuttles.Posted 13-Aug-2014
Pros: Convenient Shuttle service all day.
Location: The San Francisco BART is easy to get to using the hotel Shuttle service.
This hotel provides free airport shuttles to and from the airport which makes it very convenient to get the the BART system to downtown San Francisco. The staff are very friendly and will provide you with the hotel shuttle schedule so that you can time your trips to downtown. The female bartender (I did not get her name) made great drinks and was very out going. You get the free breakfast only if you book directly with the hotel otherwise it's about ten bucks. There's a McDonald's across the street if you want to save the ten bucks. The airport noise from the planes was not that noticeable to me as some people have stated, must be due to room location. My room was facing the freeway. Great hotel to stay in. No incidental charges like other hotels charge for using Wi-Fi.
for Business Travellersby A verified traveller from Manhattan Beach, CA
Jewel of a hotel in a poor locationPosted 11-Aug-2014
Pros: Professional staff, clean comfortable room (especially the beds). We did not try the restaurant but it looked great.
Cons: Well, the location -- but you can't really improve that now, can you?
Location: The plane noise was not bad at all, but in that location you get a lot of cold wind and fog coming over San Bruno Mountain. Nothing good nearby.
This was one of those deals where Expedia gave us a good rate before telling us what the hotel was. For a visit to San Francisco a hotel in South San Francisco was fine, distance wise. The hotel was very nice, professional staff and we had a clean and comfortable room (especially the beds). The only downside was the location, just north of the airport. The plane noise was not bad at all, but in that location you get a lot of cold wind and fog coming over San Bruno mountain. The neighborhood is no great shakes - it's safe, but it's warehouses and other stuff not worth visiting. There's a McDonald's across the street and an IHOP a block away. If you're a business traveler, just interested in getting to the area and seeing your client, this will suit your needs admirably. It's also a good place to meet clients -- unless you're worried about the impression the locale gives.
for Everyoneby A verified traveller from Ireland
Good locationPosted 11-Aug-2014
Hotel is close to airport and across the road from a bustop to city. Breakfast is nice and rooms are clean. Rooms a little on the small side but for one night and one traveller they were fine
for Business Travellersby A verified traveller from Durham, NC
Convenient to airport.Posted 7-Aug-2014
Pros: The bed was very comfortable and the sheets/comforter were very nice. I slept well even though there was a fair bit of noise from planes flying over.
Cons: Bed skirt and carpets soiled- could use a cleaning.
Best part about the hotel for us was that it was close to the airport. Staff was attentive and helpful. Room wasn't anything special. I didn't feel like this was a very good value, as breakfast was not included in the room rate and there was a $7 parking fee.
for Everyoneby A verified traveller
Close to SFO Airport and car rental returnPosted 6-Aug-2014
Close to airport rental return. Shuttle available and hotel staff helpful in providing info for it's use and requirements
for Everyoneby A verified traveller from U.K.
Good hotel conveniently located for the airport.Posted 4-Aug-2014
Pros: Location, facilities and restaurant.
Location: Just for the airport
Good hotel conveniently located for the airport. Breakfast was not included for us however the restaurant was very good. Able to check flight details and print off boarding passes. Regular shuttle to the airport. Car parking was $7 per night
by A verified traveller
Near the airportPosted 1-Aug-2014
Pros: Pool with warm water, near the airport.
Cons: Better front desk staffing. Not good info about options for breakfast - need to make this more clear.
Front desk staff not adequate, parking is tight, circled for some time on Sat eve check in. Pool was ok - water warm enough, even on a windy day.
for Everyoneby A verified traveller from california
Staff very friendly room cleanPosted 26-Jul-2014
Pros: Room clean and trash containers had bags. Great view from window.
Cons: Nothing...just change lamp shades.
Room clean but lamp shade had several old brown stains. Glass in room broken, however I did not need to use it... Overall great experience.
for Familiesby A verified traveller from Los Angeles
Excellent restaurant in hotelPosted 24-Jul-2014
Pros: The restaurant and the friendly and helpful staff
Cons: Well, our room was right in front of the elevator and we could hear it ring every time the door opened. That kept me awake.
Location: I don't know
The chef is amazing; we had an excellent dinner in the hotel restaurant despite arriving near closing time. The Mongolian beef with asparagus was especially exquisite.