Ratings based on 2,351 Verified Reviews

They paid and stayed. We double-checked.
3.8 out of 5
85% of guests recommend
4.0 Room cleanliness
3.9 Service & staff
3.9 Room comfort
3.8 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveller from Washington, DC

Nice hotel close to the airport.

Posted 18-Oct-2014
Pros: It had a restaurant and pool, staff was very nice/helpful, room was very nice, email could be checked on a guest computer, and a good airport shuttle.
Cons: Breakfast buffet was OK, but selection could have been a little better. Prime rib for dinner was good, but vegetables could have been better prepared
It filled the bill for what I was looking for: a comfortable place to stay overnight after arriving on a flight early in the evening.
2 out of 5
by A verified traveller

Could be better

Posted 17-Oct-2014
Pros: Staff was friendly. Wi-fi was easy to connect and seemed stable
Cons: Cleanliness. Bathroom can be updated (tile cracking/separating, leaky spout etc). Better electrical access.
I had a very small room and still paid a high rate. Cobwebs in the corners of the ceiling. Inconvenient electrical access (one outlet too lose to even hold plugs and nothing free near nightstand. Had to request bill - not in room upon checkout. High parking fee was annoying also.
5 out of 5
Recommended
for Everyone
by A verified traveller from Seattle, WA

Nice Hotel, close to the Airport and BART.

Posted 15-Oct-2014
Nice Hotel that is close to SFO. The free airport shuttle makes it easy to get to the BART station at SFO and downtown San Francisco is then about 30 minutes away. BART costs about $8.65 each way to Embarcadero Station. McDonald's is across the street and IHOP is about a 3 minutes walk on Airport Boulevard. Front desk staff was quick, friendly and efficient. Being able to print out your boarding pass is a plus. My room room was far away from the elevator so no constant elevator bell dings. Daily housekeeping very good. I did not try out the Gym or the Restaurant. I would definitely stay at this Hotel again.
2 out of 5
by A verified traveller from sonoma, ca.

Terrible stay and overcharged by Expedia!

Posted 3-Oct-2014
Pros: The location
Cons: Better staff. Expedia being up front with rates.
Location: Close to SFO
I was charged xxx.xx for a marginal room on Expedia.com and booked the room weeks before travel. A friend booked the same room from another source, two weeks before our event, for half! I questioned the hotel staff about this and was told that they could do nothing as it was a third party Expedia issue on the room rates. The rooms are small, bathroom really small and the breakfast staff was very rude and charged for a breakfast that I should've walked across the street to McDonalds and got for five bucks! Not happy with Expedia nor the Best Western Grovsenor Airport. SF travelers should avoid this hotel and look for another third party providers for booking their rooms!
2 out of 5
by A verified traveller

Ridden hard, put away wet.

Posted 2-Oct-2014
Old, tired furniture and decor. Terrible parking policy, paid $7.00 to park after paying $298 for a room. Had to walk back to my car after checkin to put a parking permit on my dash. There are a lot better hotels close to SFO.
3 out of 5
Recommended
for Everyone
by A verified traveller

Posted 1-Oct-2014
Pros: The entire hotel staff was very accomodating and extremely pleasant!
Cons: Hotel including rooms a little outdated, but clean.
Location: No notable locations to visit within walking distance.
I would recommend the hotel for a short stay, but I would warn visitors of the remote location.
3 out of 5
Recommended
for Everyone
by A verified traveller from London, England

Older hotel showing its age but great staff

Posted 21-Sep-2014
Pros: Good bed, great staff and free WiFi
Cons: rooms are old and bathroom esp is in need of an update, breakfast was below average and expensive cross the road to the McDonalds.
Location: Good location for the airport and shopping mall close by
This is an older Hotel showing its age in terms of the decoration and fixtures in the main Hotel and the rooms. Good bed but poor bathroom fixtures and poor fitting windows which let a lot of noise in. Air conditioning is very noisy. Cost for the area is good, cleanliness is very good and all staff were very friendly and provided a great service
4 out of 5
Recommended
for Everyone
by A verified traveller from newcastle upon tyne

Great start or finish

Posted 21-Sep-2014
Pros: See above
Cons: See above
Location: See above
This hotel is 1 mile from the airport and very easy to find. The staff are friendly and helpful. The happy hours at the bar include snacks. The complimentary breakfast has a good variety and is of a very good standard and quality. The rooms are spacious and well maintained. We had a fault on the aircon and a man was at the room within 5 mins of us reporting it. Only issues were the $7 car park fee and a hum of traffic from the nearby freeway. However if you fly in internationally you are likely to be too tired to notice until the morning. A great hotel to use on arrival or departure from town. Not really suitable if you are sightseeing for a few days. For that you need either Fishermans Wharf or Union Sq areas.
5 out of 5
Recommended
for Everyone
by A verified traveller

SF giants game

Posted 12-Sep-2014
Spent some time in SF w some family and went to see the ball game.
4 out of 5
Recommended
for Business Travellers
by A verified traveller from Santa Barbara, CA

Good location.

Posted 7-Sep-2014
Pros: It was clean, comfortable, pleasing to the eye. Everything worked.
Cons: As always, the single diner could be offered a better table for dinner, other than the service hallway. Especially when there are many empty tables!
Location: Easy access to freeway and airport makes this a good hotel to stay for short duration. It's not close to the city, but easy to get there.
Easy to find, great access to freeway. Clean, comfortable, good layout. Restaurant was reasonably priced, but in the evening it was short staffed. Breakfast, not included in room rate, was an extra cost that I felt wasn't justified. There is an IHOP half a block north; I'd go there next time.