All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Went to a concert there and it was very accessible to the venue
Celia
Stayed 1 night in Apr 2024
Response from Torie on Apr 21, 2024
Thank you for your great review of Viejas Casino and Resort. We look forward to seeing you here again.
4/10 Poor
Luis
Travelled with partner
Apr 11, 2024
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
i did not get the room i reserved. was told it was gonna be ready in about 2 hours after check in time wich would have been close to 630pm. was given an upgraded room supposedly i had no choice but too except. their excuse was that the room was still dirty. i always like to get my rooms with access with balcony or patios. i had reserved a courtyard room.
Luis
Stayed 1 night in Apr 2024
Response from Brianna on Apr 11, 2024
We are truly sorry for the inconvenience you experienced with your room reservation. It's understandable that this was not the experience you were hoping for. We're actively working to improve our system to prevent such occurrences in the future. We value your feedback and would love the opportunity to make it up to you. Please consider visiting us again, and we'll ensure you have a seamless and enjoyable stay.
Slected this hotel because of its buffet but that has been taken away as well. No reason for me to return. Too bad.
Bruce
Stayed 1 night in Apr 2024
Response from Brianna on Apr 11, 2024
We're sorry to learn that the absence of our buffet has been a disappointment, Bruce. Your feedback is invaluable, and we look forward to, welcoming you back with alternative experiences that we hope will delight you just as much!
Construction! They started with the screw guns at 7am. When I told the check out lady, she said they shouldn't start to till 10am. The 2 extra towels we got were stained, so we used them for the floor. Other than those 2 things it was excellent. Staff was really nice!
David
Stayed 1 night in Apr 2024
Response from Brianna on Apr 6, 2024
I'm glad to hear that, overall, you had an excellent experience and that the friendliness of the staff made a positive impact! It's unfortunate about the early construction noise and the towel mix-up, but it's great to see these didn't overshadow your stay. Thank you for sharing, David, and we look forward to welcoming you back soon for a better experience!
That's fantastic to hear, August! It sounds like you had a wonderful experience with us at Viejas Casino and Resort. Glad to hear the room and steakhouse made for a memorable stay. Thanks for sharing your review!
The employees at Viejas resort and casino were all so friendly! The hotel was clean and the room was great! We thoroughly enjoyed our stay and will return!
Shirley
Stayed 1 night in Mar 2024
Response from Brianna on Apr 6, 2024
It's wonderful to hear about your positive experience at Viejas Casino and Resort! Friendly employees, and a clean room really make all the difference. It's fantastic to know that you enjoyed your stay and plan to return. Thank you for sharing your feedback, Shirley!
8/10 Good
Julie
Mar 30, 2024
Julie
Stayed 1 night in Mar 2024
Response from Brianna on Apr 19, 2024
Thank you, Julie, for taking the time to leave us a review. we hope to host you again soon. Thank you for choosing Viejas Casino and Resort!
Thank you for your kind words, Sernita. We're thrilled to hear that everything was great during your visit. Your satisfaction is our priority, and we appreciate your feedback. We look forward to welcoming you back to Viejas Casino and Resort soon!
Thank you so much for taking the time to leave such a kind review, Mayra! We're thrilled to hear that you had a positive experience with our staff. Your recognition means a lot to us, and we'll be sure to pass along your compliments to our team. We can't wait to welcome you back for another wonderful stay!
Thank you, Gregorio, for your feedback! We appreciate you taking the time to share your experience. We're glad to hear you had a positive stay and hope to make your next visit even better.
Checkin was very slow. Customer service was lacking, stood in line for 20 minutes while clerk didn’t pay attention to help me.
Patricia
Stayed 1 night in Mar 2024
Response from Brianna on Mar 14, 2024
Thank you for sharing your experience, Patricia. We're sorry to hear about the slow check-in process and the lack of attention from our staff. This is not the level of service we strive to provide, and we apologize for any inconvenience this may have caused you. We hope to welcome you back for a smoother experience soon.
Thank you so much, Adolfo, for your glowing review! We're thrilled to hear that you enjoyed the architectural design of our resort. We can't wait to welcome you back for another fantastic experience!
8/10 Good
Garett
Mar 5, 2024
Garett
Stayed 1 night in Mar 2024
Response from Brianna on Mar 26, 2024
Thank you for your review, Garrett. We appreciate your feedback and hope to welcome you back soon for an even better experience.
Everyone was so kind and the room was very clean :) thank you for such a great stay, we will be coming back!
Dahlia
Stayed 1 night in Feb 2024
Response from Torie on Mar 1, 2024
Thank you for your great review! We look forward to your return!
10/10 Excellent
Lusine
Feb 29, 2024
Lusine
Stayed 1 night in Feb 2024
Response from Brianna on Mar 22, 2024
Thank you for taking the time to leave a review of your experience at Viejas Casino and Resort. Your feedback is greatly appreciated Lusine!
2/10 Terrible
martha, San Diego
Feb 28, 2024
martha
Stayed 1 night in Feb 2024
Response from Brianna on Mar 22, 2024
Thank you for sharing your feedback regarding your recent experience at Viejas Casino and Resort. We sincerely apologize for any shortcomings you encountered, Martha. Please don't hesitate to reach out to us directly to discuss your stay further. We value your input and would appreciate the opportunity to address any concerns.
The hotel was very convienent. Staff service was great and quick. I didn't like the fact that I was charged an unexpected fee total of $120 for the two rooms. I was told at the desk that I would be getting back $100 but it would take a few weeks. It has been since December 16th, two months have past and I never received my deposit back.It was a surprise because on Expedia it said there would only be the $20 charge.
Melody
Stayed 1 night in Dec 2023
Response from Brianna on Feb 22, 2024
Thank you so much, Melody, for making Viejas your choice! We're absolutely delighted that you found our hotel convenient and enjoyed the quick, exceptional service provided by our staff. Your feedback means the world to us, and we can't wait to have the pleasure of welcoming you back for an even more seamless and enjoyable experience in the future.
Thank you for your great review! We look forward to your return!
8/10 Good
Maryella
Feb 12, 2024
Maryella
Stayed 1 night in Feb 2024
Response from Brianna on Mar 22, 2024
Thank you for taking the time to leave a review of your experience at Viejas Casino and Resort. We truly appreciate your feedback, Maryella! We hope to host you again soon.
safe and clean.. However, a lot of amenities have been removed. Limited Table Games, Buffet gone..smoking areas..
Chand
Stayed 2 nights in Feb 2024
Response from Brianna on Feb 14, 2024
Chand, we appreciate you taking the time to leave us a review. We're delighted to hear that you enjoyed the safe and clean atmosphere. Although the buffet is currently closed, we're thrilled to share that a new dining experience is on its way! We look forward to welcoming you back when it opens!
We were very impressed with the Viejas Hotel and Casino during our recent stay. The staff, overall service, rooms and dining options were excellent. Kudos to Viejas - they know how to do it right! Highly recommended!
Alan and Loretta
Stayed 1 night in Feb 2024
Response from Torie on Feb 10, 2024
Thank you for your great review! We look forward to your return!
Very nice Hotel, room very clean and comfortable. Excellent prices, for food and drinks. Didn’t feel like California’s recent prices! Great live band at one of the bars. Casino very big with lots of options. Will definitely be back in the summer time, pool area looked very inviting but closed for the season, and construction.
Carrie
Stayed 1 night in Feb 2024
Response from Brianna on Feb 5, 2024
Carrie, we're thrilled to hear you had such a positive experience at Viejas Casino and Resort! Your kind words about the clean and comfortable rooms, prices, and atmosphere truly make our day. We're sorry the pool area was closed for the season, but we'll be eagerly awaiting your return in the summer for you to enjoy. Thank you for choosing us, and we can't wait to welcome you back!
4/10 Poor
Josh
Travelled with partner
Jan 30, 2024
Dirty room
Josh
Stayed 1 night in Jan 2024
Response from Brianna on Feb 1, 2024
Hello Josh, good evening! We appreciate your review. We aim to surpass guest expectations and apologize for falling short with your experience. Your feedback is valuable and feel free to contact us for further discussion.
10/10 Excellent
Jean Carlo
Jan 28, 2024
Liked: Cleanliness, staff & service
.
Jean Carlo
Stayed 1 night in Jan 2024
Response from Torie on Jan 28, 2024
Thank you for your great review! We look forward to your return.
Good Evening Daniela, Thank you for your review. We do strive to exceed our guest’s expectations and I apologize that we weren’t able to accomplish that for you. Your feedback is important to us and will take into consideration. Kind Regards,
4/10 Poor
stephanie
Travelled with partner
Jan 22, 2024
Liked: Staff & service
Disliked: Cleanliness
The rooms were small and a bit dirty. At night there were drunk people running down the halls yelling. I wouldn't stay here again.
stephanie
Stayed 1 night in Jan 2024
Response from Brianna on Jan 22, 2024
Thank you for taking the time to sharing your thoughts. We're committed to enhancing our guests' experiences, and we hope to welcome you back soon for a more positive stay.
Thank you for staying with us and taking the time to write us a review, Marly. We look forward to seeing you here again at Viejas Casino and Resort!
8/10 Good
Kelly
Jan 21, 2024
Kelly
Stayed 1 night in Jan 2024
Response from Brianna on Feb 11, 2024
Thank you, Kelly, for taking the time to leave us a review. We're delighted to hear you had a positive experience. If there's anything we can do to make it even better next time, please let us know.
Hello Carmen, thank you for taking the time to leave us a review! We are delighted to hear that you enjoyed your stay. Thank you for choosing Viejas Casino & Resort.
2/10 Terrible
David
Jan 15, 2024
David
Stayed 1 night in Jan 2024
Response from Brianna on Feb 5, 2024
We appreciate your honesty, David. We would like to hear more about your visit and how we could improve your next stay. Please do not hesitate to reach out to us to discuss and thank you for choosing Viejas Casino and Resort.
Hello Miss. Jennifer, thank you for taking the time to leave us a review! We are delighted to hear that you enjoyed your stay. Thank you for choosing Viejas Casino & Resort.
Hello Carlos, Thanks for taking the time to share your thoughts as a review. We are happy to know that you had a good experience while visiting our Viejas Casino and Resort.We look forward to seeing you again soon! Thanks,
Free drinks stations, friendliness, security,. Dislike the smell of smoking > too strong
angela
Stayed 1 night in Jan 2024
Response from Michele on Jan 10, 2024
Hello Angela, Thanks for taking the time to share your thoughts as a review. We are happy to know that you had a good experience while visiting our Casino and Resort. I apologize for the inconvenience we have caused you regarding the smell of smoke.We look forward to seeing you again soon! Thanks,
My husband and I had a wonderful time. The room was extremely clean and all of the staff was very friendly. We will definitely be coming back and booking another night. The valet staff were really great as well.
Perla
Stayed 1 night in Jan 2024
Response from Michele on Jan 10, 2024
Good Morning Miss. Perla, Thank you for sharing your experience with us. We are ecstatic that we were able to meet your expectations. Thank you for choosing Viejas Casino and Resort.
Good Morning Mr. Francisco, thank you for taking the time to leave us feedback. We are very grateful and appreciative you enjoyed your stay with us. We hope to see you again soon.
Hello Mr. Eric, Thanks for taking the time to share your thoughts as a review. We are happy to know that you had a good experience while visiting our hotel and casino.We look forward to seeing you again soon! Thanks,
10/10 Excellent
Rosa
Jan 3, 2024
Rosa
Stayed 1 night in Jan 2024
Response from Brianna on Feb 1, 2024
Thank you, Rosa, for your kindness and support. We look forward to your next stay with us!
Mostly great but a couple things: we weren’t told the valet service was included until the day we checked out, all you can eat buffet was discontinued. Other places than that, a most fantastic stay: quiet, private, clean.
Verified traveller
Stayed 3 nights in Dec 2023
Response from Michele on Dec 31, 2023
Good AfternoonThank you for sharing your experience with us. We are ecstatic that the room meet your expectations. I do apologize that you weren't informed about the complimentary valet as well as our buffet as discontinued. Thank you for choosing Viejas Casino and Resort.
8/10 Good
Carmel
Dec 29, 2023
Carmel
Stayed 1 night in Dec 2023
Response from Brianna on Dec 30, 2023
Thank you, Carmel for taking the time to write a review, and we hope to see you again soon here at Viejas Casino and Resort!
Hello Miss. Elsy, thank you for taking the time to leave us a review! We are delighted to hear that you enjoyed your stay. Thank you for choosing Viejas Casino & Resort.
10/10 Excellent
Yazmin
Dec 19, 2023
Yazmin
Stayed 1 night in Dec 2023
Response from Michele on Jan 10, 2024
Hello Yazmin, thank you for taking the time to leave us a review! We are delighted to hear that you enjoyed your stay. Thank you for choosing Viejas Casino & Resort.
Hello Raul, thank you for taking the time to leave us a review! We are delighted to hear that you enjoyed your stay. Thank you for choosing Viejas Casino & Resort.
6/10 Okay
richard
Dec 17, 2023
richard
Stayed 2 nights in Dec 2023
Response from Michele on Dec 19, 2023
Good Evening Richard Thank you for your review. We do strive to exceed our guest’s expectations and I apologize that we weren’t able to accomplish that for you. Your feedback is important to us and will take into consideration. Kind Regards,
Thank you for your great review. We look forward to seeing you again.
8/10 Good
Mary
Travelled with family
Dec 8, 2023
Liked: Cleanliness, staff & service, amenities
Mary
Response from Brianna on Feb 8, 2024
Thank you for taking the time to leave a review for Viejas Casino and Resort Mary. We're delighted to hear that your experience was enjoyable, and we look forward to hosting you again!
Hello Lee Ann, Thanks for taking the time to share your thoughts as a review. We are happy to know that you had a good experience with us. I wish we could have done better for you. I hope you can give us a second chance in the near future to provide you the wow factor. Have a great night.