Hello Courtney. We are happy to read that our staff made you feel comfortable and that your overall stay was a good one. We appreciate your detailed review and we hope you’ll think of us when planning your next trip to Chula Vista. Thank you so much for taking the time to give feedback on your experience.

Hello Arsen. Thanks again for another positive rating.We hope you have a great day!

Hello Arsen. Thank you very much for the positive review!We are constantly working on improving our hotel and when we read comments like yours, it makes us feel like the hard work is worth it. Your feedback is very important to us and we hope to welcome you back again in the future!

Hello Sarah. We are sorry to hear that you had an unpleasant experience at our property. For more details on the Rental Truck in question, we were informed that the client failed to return the vehicle on time and its renewal was way overdue. This resulted in the rental company reporting it as stolen...which is why the CVPD were involved and just doing their job to maintain law and order. We're not sure why you are mentioning homeless round-ups happening since the Police were there only for that one vehicle. Our rooms are newly renovated so we aren't sure what's wrong with the rooms you initially received other than the clerk mentioning that everyone in your group had "special" (not going into detail to retain privacy) requirements that our rooms didn't meet, which is why you had to discuss whether to stay or not. We apologise on behalf of the front desk clerk who was assisting you, we will definitely have a discussion with him about the way he could have handled the situation better. At the very least, thank you for taking the time to bring your concerns to our attention.

Hello Larimar P. We are at a loss as to what you are unhappy with. You only brought one issue to our attention which we addressed in a timely manner. We would like to recommend reaching out to the front desk staff if there's anything at all bothering you at anytime while staying at any hotel so the staff has an opportunity to improve your level of comfort. At the very least, please specify what issues you experienced when writing a review so the hotel management will know what needs to be done to make things better.

Hello Breeze. We are happy to know you enjoyed your stay and that our staff made you feel welcome. Thank you very much for your positive feedback. We hope to see you again in the future!

Hello Norma. We are happy to know you loved your stay. Based off of your review rating, it seems like we may have missed an opportunity to make your stay better. We hope to see you again in the future and hopefully we can have a quick conversation on what we can do to improve your stay with us. Thank you very much for your feedback.

Hello Lorena. We are glad to know our hotel met your expectations for your first stay with us. Thank you for the positive feedback and we hope to see you again in the future.

Hello Giselle Mayte. Thank you for the positive feedback.

Hello Mateo. We would like to bring it to your attention that the breakfast and pool have been closed off for some time now. If you look up our hotel info on EXPEDIA, it shows the following info for Renovations and closuresThe following facilities or services will be unavailable from October 1 2023 to January 31 2024 (dates subject to change):BreakfastSwimming poolWe understand that you may have missed this information while booking with us and we know that our hotel needs to be updated which is why we are undergoing renovation. At the very least, thank you for bringing your concerns to our attention and for taking the time to comment about our property.

Dear guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team

Hello Rudy. We are happy to know that you enjoyed your stay with us. We are working hard on getting our rooms renovated asap and will be opening our pool and breakfast soon after. As far as the cleanliness issues, we will be bringing these to the attention of our cleaning staff on our next staff meeting. Also, your review has been brought to the attention of the front desk worker who checked you in and he had a big smile on his face after he read it. We really appreciate your feedback and look forward to serving you again in the future according to your lodging needs.

Many thanks for your positive rating – we are delighted that you enjoyed your time at our property so much. We hope to host you again successfully in the near future.Best Regards,Customer Care Team

Many thanks for your positive rating – we are delighted that you enjoyed your time at our property so much. We hope to host you again successfully in the near future.Best Regards,Customer Care Team

Many thanks for your positive rating – we are delighted that you enjoyed your time at our property so much. We hope to host you again successfully in the near future.Best Regards,Customer Care Team

Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

Dear guest, thank you so much for taking time out of your busy schedule to write us a review. While we are glad that you chose to stay with us, we are disappointed to hear about your unfortunate experience. We apologize that your room does not appear to have been thoroughly checked and cleaned before your arrival, and we will ensure that our housekeeping team is aware of your comments, and is more conscious of this going forward. We hope you give us another chance to serve you and leave a better impression the next time. Best Regards,Customer Care Team

Dear Gaynor, thank you so much for your valued response. While we are happy that you stayed with us, we are disappointed for failing to blow it out of the park for you. We appreciate you for highlighting this particular issue and, we will take steps to ensure such instances aren't repeated henceforth. We look forward to hosting you soon. Best Regards,Customer Care Team

Dear Martin, thank you so much for your valuable feedback. While we are glad you chose to stay with us, we are sad to know that your experience was not up to the usual standards. We are sorry to note from your feedback that your time at our hotel wasn't entirely perfect, and we apologize for the shortcomings you encountered in terms of our service. We will take steps to address the issue highlighted by you so that such incidents do not reoccur. Should you stay with us again, please do know to make us aware of anything that we can do to improve any aspect of your stay, and we will do our utmost to give you the very best possible stay here. We hope to welcome you back for a better stay soon. Best Regards, Customer Care Team

Hello. We would like to recommend reading the fine print prior to making reservations in order to avoid future inconveniences. It does state that we require a deposit upon checking in on the online website that you booked through. In order to give you back your deposit, we have to check the room to make sure everything is alright and you didn't leave any valuables behind before refunding you. We apologize if you think this is weird but at the very least, thank you for reaching out to us with your concerns. We hope you have a great day after reading this response.

Dear Guest, We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards, Customer Care Team

We are glad to know you enjoyed your stay. We hope to serve you again in the future according to your lodging needs. Thank you very much for your feedback.

Dear guest, thank you so much for your valuable feedback. We are so disappointed to hear that you had such a negative experience during your stay with us. Please accept our most sincere apologies - you did not have a typical experience in our hotel at all. We promise to take action regarding the issues highlighted by you, and we hope to have you back amongst us. Best Regards, Customer Care Team

Dear guest, thank you so much for your review. While we are happy that you stayed with us, we are disappointed that we did not blow it out of the park for you. We are disappointed with your unfortunate experience. We are very sorry to read that our hotel was not in a location that was entire to your liking, and we are sorry that you were disappointed with this. Our guests normally love our location, as it is such a good base for exploring the city. Please know that we take all possible steps to ensure the safety of our guests is not compromised. Also, we apologize for the dirty room and the smelly mattress. We wish you had brought this to our notice earlier as this would have helped us find a better alternative. We will surely highlight this incident to our housekeeping staff and taking steps to avoid such instances in the future. We look forward to serving you again. We hope that you will give us another chance to host you and improve your impression of us. Best Regards, Customer Care Team

Dear guest, thank you so much for sharing your experience with us. We are delighted with your decision to stay with us. However, we are disappointed with your impression of us. Our staff is highly skilled and professional in their service. However, we will look into your claims of the sheets being not fresh. Also, we will look into your claims regarding property and check the feasibility of a property upgrade. We hope to have you back amongst us soon! Best Regards, Customer Care Team

We're sorry if you are unhappy with the hotel deposit policy. Before booking a hotel reservation, please make sure to call the hotel in advance and inquire if they require a deposit or not. Thank you for your feedback.

We appreciate the five star rating after your recent visit and are delighted to know that our staff showed you the customer service we strive for and hope we get to see you again soon.

We are sorry to hear about your recent experience and will make sure management hears your concerns so we can better serve you and our future guests.

We are always pleased to receive feedback from our guests in relation to their stays with us, and we are delighted with your rating, thank you very much. We are happy to have satisfied you so well, and we hope to remain your hotel of choice here for future visits. Best Regards, Customer Care Team

Dear guest, We are always pleased to receive feedback from our visitors in relation to their stays with us, and we are delighted with your rating and comments - thank you very much. We appreciate you personally recognizing Mike for his professionalism, and it's nice to read that our management left a positive impression on you with their hospitality. We are also happy to know that our parking facility suited you and that you found our staff kind and polite. You had the experience that we strive to provide for each of our guests, and we hope to welcome you back many more times in the future. Best Regards, Customer Care Team

We are always pleased to receive feedback from our guests in relation to their stays with us, and we are delighted with your rating, thank you very much. We are happy to have satisfied you so well, and we hope to remain your hotel of choice here for future visits. Best Regards, Customer Care Team

Dear guest, Thank you for choosing to stay with us and rating your experience as positive. We appreciate it. We are glad that our pricing suited you, and it's nice to know that you found our accommodation peaceful and the room clean and spacious. We are also pleased to learn that the size of the fridge and freezer was to your liking. Your feedback about the outside is duly noted, and we apologize for this aspect of your visit that did not impress you. Our maintenance team has been alerted to your comments so that they can take immediate action to address the issue that you have highlighted. We trust that everything else was in order, and we look forward to having you back soon for another pleasant stay during your next trip to the area. Best Regards, Customer Care Team

Dear guest, Thank you for choosing to stay with us and letting us know that you found the room clean and our front desk staff polite. We appreciate it. We strive to deliver a great guest experience, but it sounds like your time with us did not meet your expectations entirely. We are sorry to hear that our area did not particularly appeal to you, but it does offer many advantages as a base in this city. Furthermore, we want you to know that the hotel is safe and secure for all our guests; however, we do recommend general caution when you are out on the streets, which is true of the locals too. Also, our guests have never been approached by people, and despite appearances, the area is safe. Thank you for considering our property for your stay in Chula Vista and taking the time to post your review. We regret that our location was not suitable for you, but we appreciate you staying with us on this visit. Best Regards, Customer Care Team

Thank you for taking the time to give us your feedback, we are glad our friendly staff, cleanliness and overall hotel met your expectations.

Dear guest, Thank you for choosing to stay with us and rating your experience as positive. We appreciate it. We are glad to hear that our service met your expectations, and we hope your stay was comfortable and you had easy access to everything you needed. Please do let us know if there is anything that we can do to make the next experience even more enjoyable for you. We are happy to read that we remain your accommodation of choice here for future visits, and we look forward to having you back soon for another pleasant stay during your next trip to the area. Best Regards, Customer Care Team

Dear Guest,We are very grateful you have taken the time to comment. Our goal is to provide an experience worth repeating for every guest, every time. When you need us in the future, we'll be here for you with clean and comfortable rooms and great rates. Guests who trust us are rewarded with complete satisfaction in almost every case. We're confident in our abilities and guest experience and always strive to be the best hotel in this area. We'll be here for you when you choose to stay with us again. We appreciate your efforts in writing this useful review, and we're acting on your comments. Thanks again. Best Regards, Customer Care Team

Hey Aurora, Thank you for choosing to stay with us and rating your experience as positive. We really appreciate it. We are glad that you found our accommodation safe and peaceful, the suite clean, spacious, and comfortable, and our staff friendly, and we are pleased to hear that our quick service was to your satisfaction. We also hope your stay was relaxing, and you had a good night's sleep at our property. Your suggestion for the towels is duly noted, and we thank you for sharing your valuable feedback with us. We look forward to having you back soon for another pleasant stay during your next trip to the area. Best Regards, Customer Care Team

We are sorry to hear about your recent experience during your visit and will make sure we look into this scenario to evaluate better outcomes.

We are delighted to have provided you with suitable accommodation for your trip here. We appreciate your kind rating, and we hope to welcome you back again before long. Best Regards, Customer Care Team

Hi Jesikah, Thank you for your review. We strive to deliver a great guest experience, but it appears from your rating that your time with us did not meet your expectations. We apologize for any disappointment with the accommodation, and we would like to know more about how we can make your next stay with us enjoyable. We hope for a chance to redeem ourselves with you and restore your faith in our hotel and hospitality. Best Regards, Customer Care Team

Hi Eric, We are very sorry to read your review of our property. Our aim is to provide a clean, comfortable, and pleasant place to stay, and we sincerely apologize that our hospitality and attention to detail left something to be desired in this case - this is very unlike us. The property is serviced regularly by pest control, and we have procedures in place related to our pest policy that should have prevented the possible pests you discovered, so your comments are surprising. Nevertheless, we have taken your feedback on board, and we will have our pest-control partners carry out a full review of our facility to ensure the issue has been comprehensively dealt with at this point. At Howard Johnson Chula Vista, we usually receive numerous compliments for our professional, friendly, and helpful staff, and we are disappointed to receive your comments in relation to your experience. This is not the type of experience that we want for our guests, and rest assured that your observation has been duly noted and will be put to good use for the satisfaction of future guests. We know we can do better, and it would be an honor to have another chance to change your perception and restore your faith in our facility and hospitality. Best Regards, Customer Care Team

Thank you for your review, we are glad our location met your needs during your visit.

We are delighted to have provided you with suitable accommodation for your trip here. We appreciate your kind rating, and we hope to welcome you back again before long. Best Regards, Customer Care Team

We are delighted to have provided you with suitable accommodation for your trip here. We appreciate your kind rating, and we hope to welcome you back again before long. Best Regards, Customer Care Team

Dear guest, Thank you for your review. We strive to deliver a great guest experience, but it appears from your rating that your time with us did not meet your expectations. We apologize for any disappointment with the accommodation, and we would like to know more about how we can make your next stay with us enjoyable. We hope for a chance to redeem ourselves with you and restore your faith in our hotel and hospitality. Kind regards, Customer Care Team

Hi Yvonne, Thank you for your review. We strive to deliver a great guest experience, but it sounds as though we did not perform to our usual standards in this case. We apologize for any disappointment with the accommodation, and we sorry to learn about the possible pest that you discovered in the room. The property is serviced regularly by pest control, and we have procedures in place related to our pest policy that should have prevented the presence of any roach, so your comments are surprising. Nevertheless, we have taken your feedback on board, and we will have our pest-control partners carry out a full review of our facility to ensure the issue has been comprehensively dealt with at this point. We sincerely hope that this issue has not put you off staying with us again. We look forward to a chance to redeem ourselves with you and delight you with the top-notch stay that the vast majority of our guests usually have with us. Best Regards, Customer Care Team

Dear Guest,We are very grateful you have taken the time to comment. Our goal is to provide an experience worth repeating for every guest, every time. When you need us in the future, we'll be here for you with clean and comfortable rooms and great rates. Guests who trust us are rewarded with complete satisfaction in almost every case. We're confident in our abilities and guest experience and always strive to be the best hotel in this area. We'll be here for you when you choose to stay with us again. We appreciate your efforts in writing this useful review, and we're acting on your comments. Thanks again. Best Regards, Customer Care Team

We are delighted to have provided you with suitable accommodation for your trip here. We appreciate your kind rating, and we hope to welcome you back again before long. Best Regards, Customer Care Team

Dear guest, Thank you for choosing to stay with us and rating your experience as positive. We really appreciate it. We are glad that you liked the rooms, and it's nice to read that the provision of a bedroom door suited you. We also hope your stay was comfortable, and you had easy access to everything you needed. It was a pleasure to host you, and we look forward to having you back many more times in the future. Best Regards, Customer Care Team