Ratings based on 1,420 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
93% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 16-Dec-2014
Pros: Everything!
Cons: Nothing
Location: Close to everything.
Awesome hotel! Lobby is breathtaking. Staff was very friend. Rooms were well kept and room service was very polite and on time.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom S.

Very nice hotel and everyone was pleasant.

Posted 16-Dec-2014
Staff is overall very accommodating and friendly. The room was clean and the beds are very comfortable! Love this hotel.
5 out of 5
Recommended
for Everyone
by A verified traveller

Love this hotel

Posted 12-Dec-2014
We broke up our stay in San Diego at two different hotels, first the Westin on Broadway and then we migrated to the Westin at Gaslamp Quarter after the weekend. Both hotels were great, but the Westin at Gaslamp Quarter had bigger rooms and is located a stone's throw from Horton Plaza. Suprisingly, the hotel was really quiet. The beds, towels, robes, pillows, are all top quality. Shower facilities, excellent. Room cleanliness, excellent. Staff, very courteous. Not to mention the excellent fitness center and pool facilities. My two pet peeves are that we always get the same coffee every time we stay at the place, an African blend by Starbucks. The coffee makers don't have any instructions so it's not really clear how to use it. Also, the bar and food service is great. So what else needs to be said? We get spoiled rotten and always try to book this hotel when we visit San Diego.
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 9-Dec-2014
Cons: There was a sewage smell coming from the drain in the bathroom sink.
Great location. Lots of restaurants and shopping close by. Great staff and accommodations.
3 out of 5
Recommended
for Everyone
by A verified traveller

Very convenient location

Posted 7-Dec-2014
But big disappointment with the amenities. Not a great choice of TV channels, many with poor reception, and in this day in age, charging $13/day for a wireless internet connection is just crazy.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Los Angeles

Great location

Posted 3-Dec-2014
The hotel location was just perfect for what we were looking for. The jacuzee was very small and very dirty... The hotel valet parking $40 wasn't too bad since we had to use our car a couple of times during our stay.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom New England

Perfect San Diego location

Posted 2-Dec-2014
Pros: Everything
Cons: Noisy toilets
Location: Adjacent to the Gaslamp area and within an easy walk to Downtown, Seaport Village and Broadway Pier area.
My wife and I had the same initial reaction to the hotel's location...."this is just perfect" Our next reaction was "how friendly and helpful" are the staff, as check in was a breeze. From this point on, until we left 6 days later, our stay at the Westin was just a flawless treat. The hotel is beautiful, perfectly located, comfortable rooms and common areas and friendly and helpful hotel staff. Thanks Westin
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Los Angeles, CA

Posted 1-Dec-2014
Pros: The front desk was very helpful
Location: This a great location
The front desk when we checked in was very efficient. For a night stay, we are happy
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 1-Dec-2014
We were satisfied with our stay recently accept for the outrageous valet parking pricing of $40/night.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom CA

Toilet

Posted 27-Nov-2014
All was good except a toilet cover being a plastic mat. It was not comfortable. For 4 star hotel, they may want to upgrade it.