Ratings based on 1,030 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
91% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by sam from ottawa canada

Great short stay

Posted 21-Apr-2014
Pros: The location Clean Staff
Great location and staff. Close to every thing, very friendly staff
5 out of 5
Recommended
for Everyone
by bobby from Los Angeles

nice hotel

Posted 14-Apr-2014
Pros: the room was a little small but still had a decent amount of room
Cons: the room size
Location: restaurants, the beach is down the street, balboa park is near by as well.
Very nice clean hotel. It is in the middle of everything from convenient stores to restaurants and bars.
5 out of 5
Recommended
for Everyone
by A verified traveller

Excellent Hotel, close to shopping.

Posted 14-Apr-2014
Very good experience. Clean Hotel, good size rooms. Only thing I would have preferred was free Wi-Fi. In this age we definitely needs free Wi-Fi for browsing.
3 out of 5
Recommended
for Business Travellers
by A verified traveller

Nothing Special

Posted 14-Apr-2014
Pros: Location
Cons: It is what it is. While a great number of improvements could be suggested, the hotel is fine as it stands.
Location: Eat in the Gaslamp Quarter. Cafe 21 for breakfast is a great treat. Catch a game at Petco Park.
This Westin is a nice hotel located in a decent spot close to downtown. Nothing stands out about the hotel. The room was nice, the staff were all pleasant and as helpful as was necessary. Being able to hear everything going on in the room next door was not nice, the extremely loud flush of the toilets you could hear from every room on the floor was not nice, but overall, this hotel is decent.
5 out of 5
Recommended
for Everyone
by Ann from R

This Westin was was gorgeous, perfect location!

Posted 13-Apr-2014
Great staff, great location. Was here for my 30th birthday, concierge sent up a complimentary bottle of champagne! Just a lovely place to stay. Highly recommended.
4 out of 5
Recommended
for Everyone
by A verified traveller

Great place to stay

Posted 8-Apr-2014
Very friendly and helpful staff. They make it a pleasure to stay here. Alos very convenient location.
3 out of 5
Recommended
for Everyone
by A verified traveller

Mediocre hotel, but excellent location

Posted 7-Apr-2014
The parking fee is pretty expensive. As we pulled up to the front, we asked the bellboys if they knew of other places to park. They discussed with each other for awhile and concluded that they didn't know of any. Really? We decided to drive on and as we got to the end of the block, what did we see? A parking lot with spots just a fourth of the hotel's price! There were no in & out privileges though, so we circled around and found a metered spot right across the street from the hotel. We put in coins for 2 hrs (meter not enforced in the evenings or Sunday). We walked to the front desk and are helped by a lady with the name that starts with a V, if I recall correctly. She had a very cold/machine-like personality. Didn't even ask how we were doing. It was awkward waiting for her to process and check us in with that amount of silence. I tried to ask her how her day was going and even asked her about her dogs because her name tag says she loves dogs. All we got were one word answers. We got to our room and it's surprisingly dated. The sink area next to the tv and the art reminded me of a doctors office. Just sterile, old, and cold. And the "city view" they talk about is a direct view of another building. It was a sad view so we had to draw the curtain sheers. This hotel is great if you're just here to sleep (good bed with all your basic needs plus excellent location) but not great if you're planning to spend more time at the hotel
5 out of 5
Recommended
for Everyone
by Zarita from San Diego, CA

Overnight stay for my birthday celebration

Posted 31-Mar-2014
Pros: The large rooms and comfortable beds.
Cons: bathroom doors
I have stayed here several times before. I loved the remodel of the hotel lobby. The front desk staff was really nice. the cleaning staff was very accommodating. The room was bigger than a room at had at the Residence Inn downtown, which was very nice. plenty of room to have food and drinks. lots of windows. I didn't like the bathroom door. it was a sliding door that didn't shut all the way. i think the track needs to be straightened. but other than that, the valet service guys was great as well. Shout out to Wes....I hope that is his name. He told me I was making his job too easy by handling my items myself.
5 out of 5
Recommended
for Everyone
by Courtney from Escondido, CA

Nice hotel walking distance from nightclubs

Posted 30-Mar-2014
My friend got a room for her 22nd b-day so I bought a room for that night as well. At check-in we told the concierge that we were a large group with two seperate reservations. He had no hesitations in giving us joining rooms! The valet was spendy but convenient, trying to find parking downtown on a weekend is frustrating and difficult. The location if the Gaslamp Westin in Horton Plaza was perfect, after drinking at the hotel all day we were able to skip the price of a cab and walk to dinner and nightclubs. The beds are also amazing, I would stay there again just to sleep in their beds all day long :)
3 out of 5
Recommended
for Everyone
by A verified traveller

Overcharging!

Posted 29-Mar-2014
Pros: The Staff
Cons: I did NOT receive a copy of my credit card receipt for charges I did not receive a TOTAL of the charges for my stay .
I have stayed in many wonderful hotels in America, Europe etc and the charge for parking was a sin as well as to charge for wifi each day considering the room rate...staff. Excellent! Room..adequate. Pammie Pomin Lake Tahoe,CA