Ratings based on 1,504 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
93% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Moraga, CA

Nice hotel close to everything

Posted 13-Apr-2015
Pros: Location--we could walk to restaurants, shopping, the ballpark.
Cons: Parking was too expensive.
Location: Gaslamp is a little crazy at night, a big party scene. But there were also nice "grown up" places to have dinner, and then go shopping afterward.
Enjoyed our stay here, especially the help given to us by the concierge Suzanne W. She was terrific! Suzanne recommended wonderful places for us to eat and took all of our needs into consideration. Only downside of this place was the crazy $42 charge for valet parking and no self park option.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom St. Paul, MN

Great location to Gaslamp Quarter

Posted 12-Apr-2015
Pros: Location and amenities
Cons: Parking fees
Location: Lots of local restaurants, bars and shopping. I like that there isn't a lot of chain restaurants in the area.
This in within walking distance to the convention center, seaport village and is in the Gaslamp Quarter. Horton Plaza is right next to this hotel and has some OK shopping. Parking is expensive
1 out of 5
by A verified traveller

Great location but not a romantic place stay

Posted 7-Apr-2015
Location: great location
Running toilet, hate sliding bathroom doors, TV didn't work (but didn't plan to watch anyway), ventilation system is bad not a place for allergy sensitive, furniture layout bad (hard to close blinds or get to window), weird building smell after a day it becomes very noticeable I think it is mold due to poor ventilation. For what they charge this place needs a serious update! You can find a better STAY>
5 out of 5
Recommended
for Everyone
by A verified travellerfrom California

beautiful hotel...

Posted 6-Apr-2015
Pros: location
Cons: possible shuttle to the convention center
right in the heart of the Gaslamp district...beautiful hotel....clean, comfortable beds
4 out of 5
by A verified travellerfrom New York

Excellent location, basic room.

Posted 5-Apr-2015
The location was excellent, as it is literally at the Horton Plaza shopping mall, and right in the Gaslamp District. However, the room was very basic, and although the staff was very friendly, the valet service damaged the bumper of my rental car, and the front desk gave me the wrong times for the jacuzzi. All in all, we enjoyed our stay, but once you add on the cost for wireless Internet and parking, I'm not sure it was a good deal (I haven't yet stayed at other area hotels).
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 5-Apr-2015
It was great, we arrived early to the hotel before check in time and we were able to check in the room , it was available and the staff was very helpful.
3 out of 5
by A verified travellerfrom East Bay Area

Good location- shopping & good restaurants!

Posted 3-Apr-2015
Nice lobby and overall facilities, but old & out-dated. Rooms are nice but older decor. Only 1 sink in an upgraded double bed room. Bathroom doors are sliders and TV does not have On-Demand movies. Location is the Best! Close to shopping & restaurants!
5 out of 5
Recommended
for Everyone
by A verified traveller

Great hotel with good location.

Posted 10-Mar-2015
The hotel was within walking distance of Gaslamp, USS Midway and Seaport Village.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom MA

Quiet and relaxing stay. Nice bar and restaurant.

Posted 10-Mar-2015
Pros: Linens crisp, bottled water in room, sign up for rewards!
Location: Mall and nice grocery Ralph's, Balboa Theatre.
I attended for a conference. Food was great and room was clean and quiet. Did not need a thing, everything was ready and I checked in early. Thank you.
5 out of 5
Recommended
for Everyone
by A verified traveller

Excelente ubicacion. Las camas son buenisimas.

Posted 9-Mar-2015
Pros: Las camas
Cons: El valet lo cobran muy caro
Location: Esta Horton Plaza un centro comercial, los restaurantes de Gaslam Quarter, La marina, hay mucho que ver y hacer
Dos Noches de fin de semana. Muy comodo el personal muy atento. La comida es buena no es la mejor pero es buena