3 outdoor pools, open 7:00 AM to 10:00 PM, pool umbrellas, sun loungers
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Reviews of Sheraton San Diego Hotel and Marina

4 out of 5
Sheraton San Diego Hotel and Marina
1380 Harbor Island Dr, San Diego, CA

Reviews

7.8

Good

Rating 10 - Excellent. 1028 out of 2237 reviews" "
Rating 8 - Good. 463 out of 2237 reviews" "
Rating 6 - Okay. 302 out of 2237 reviews" "
Rating 4 - Poor. 228 out of 2237 reviews" "
Rating 2 - Terrible. 216 out of 2237 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

6/10 Okay

Glen

Travelled with family
Liked: Property conditions & facilities
very poor options for eating
Stayed 1 night in Apr 2024

10/10 Excellent

Melinda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Samuel

Liked: Cleanliness, staff & service, property conditions & facilities
Had an amazing time while we were on tour here. Great place to stay!!
Stayed 1 night in Apr 2024

8/10 Good

Ali

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities
I stayed in Bay tower. It appears that the rooms need some remodeling, painting a.d upgrade.
Stayed 1 night in Apr 2024
Response from Sean Clancy on Apr 22, 2024
Hi Ali, thank you for taking the time to leave a review. We understand your frustration and will be taking this feedback into consideration. It was a pleasure to host you and we hope to welcome you back to San Diego soon.

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Beautuful hotel!
Stayed 1 night in Apr 2024

2/10 Terrible

Artashes

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Parking for hotel guests should be free
Stayed 1 night in Apr 2024
Response from Sean Clancy on Apr 22, 2024
Hi Artashes, thank you for taking the time to leave a review. We understand your frustration and will be taking this feedback into consideration for the future. We hope to regain your trust and welcome you back soon by providing an exceptional experience.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
View
Stayed 1 night in Apr 2024
Response from Sean Clancy on Apr 22, 2024
Hi Michael, thank you for taking the time to leave a review. We are pleased to hear that you had an exceptional stay and look forward to welcoming you back to San Diego soon.

8/10 Good

Daniel

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Of course the location is beautiful and restful to the eye. My only complain is that I felt almost $500 for one night was a bit rich when a breakfast wasn't even provided.
Stayed 1 night in Apr 2024
Response from Sean Clancy on Apr 16, 2024
Hi Daniel, thank you for taking the time to leave a review. We are pleased to hear that you enjoyed the property's beautiful location and had an excellent stay. We understand your frustration and will be taking this feedback into consideration for the future. It was a pleasure to have you as a guest and we look forward to welcoming you back to San Diego soon.

10/10 Excellent

Erin

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice views of the marina, close to airport but quiet
Stayed 2 nights in Apr 2024
Response from Sean Clancy on Apr 15, 2024
Hi Erin, thank you for taking the time to leave a review. We are thrilled to hear that you enjoyed the property's stunning views of the Marina and close proximity to the airport. It was a pleasure to have you as a guest and we look forward to welcoming you back again soon.

10/10 Excellent

Junchen, Concord

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 2 nights in Apr 2024
Response from Sean Clancy on Apr 15, 2024
Hi Junchen, thank you for taking the time to leave a review. We are delighted to hear that you had an excellent stay and look forward to welcoming you back to San Diego in the future.

10/10 Excellent

Andrew

Excellent ribeye steak dinner. Servers were fantastic. Bar was under stocked. Hotel was pricy but worth it.
Stayed 1 night in Apr 2024
Response from Sean Clancy on Apr 15, 2024
Hi Andrew, thank you for taking the time to leave a review. We are pleased to hear that you enjoyed the hotel's newly renovated restaurant and greatly appreciate your feedback. It was a pleasure to host you and we look forward to welcoming you back to San Diego soon.

6/10 Okay

Christine

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
Nothing unique about the property. The check-in area looks run down and is not the best first impression. The check-in person was the best part of the stay. The bed was so tall it should have come with steps. I never thought toilet seats could be uncomfortable, but Sheraton definitely found them. The check-out person should give out the card needed to get out of the parking lot instead of making guests walk all the way back. Poor service.
Stayed 1 night in Apr 2024
Response from Sean Clancy on Apr 15, 2024
Hi Christine, thank you for taking the time to leave a review. We are disappointed to hear that your stay did not exceed your expectations and will be taking this feedback into consideration. The property is currently undergoing a major renovation and we would be delighted to welcome you back soon to see the completed transformation.

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Property was great, construction not so much.
Stayed 1 night in Apr 2024
Response from Iris Chen on Apr 13, 2024
Thank you, Kevin, for your feedback! We're glad you enjoyed your stay overall. We apologize for any inconvenience caused by the construction. Your satisfaction is important to us, and we appreciate your understanding. We hope to welcome you back for an even better experience in the future.

6/10 Okay

Dan

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
The Restaurant at the bay tower was sub par.
Stayed 1 night in Apr 2024
Response from Sean Clancy on Apr 12, 2024
Hi Dan, thank you for taking the time to leave a review. We are disappointed to hear that your stay did not exceed your expectations and will be taking this feedback into consideration for the future. We hope to welcome you back to San Diego soon to see the completed transformation of the property.

10/10 Excellent

Debra

Liked: Amenities, property conditions & facilities
I was treated so well!!! Kindness, and professional service rolled into one. This hotel helped me feel there is still awesome customer service in this world!!! A FAR difference with the last “5” star hotel I was at!! Thank You!!! Deb
Stayed 1 night in Apr 2024
Response from Sean Clancy on Apr 12, 2024
Hi Deb, thank you for taking the time to leave a review. We are pleased to hear that your stay exceeded your expectations and that you experienced excellent guest service. It was a pleasure to have you as a guest and we look forward to welcoming you back again soon.

8/10 Good

Lori, San Jose

Travelled with family
Liked: Cleanliness, staff & service
It was ok for the price but under construction and it was not mentioned beforehand. Pool is not available either.
Stayed 1 night in Apr 2024
Response from Sean Clancy on Apr 11, 2024
Hi Lori, thank you for taking the time to leave a review. We understand your frustration and will be taking this feedback into consideration. We hope to welcome you back to San Diego soon to see the completed transformation of the property.

8/10 Good

Ushangi

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
all good
Stayed 1 night in Apr 2024
Response from Sean Clancy on Apr 11, 2024
Hi Ushangi, thank you for taking the time to leave a review. We are delighted to hear that you had an excellent visit and look forward to your next stay with us.

10/10 Excellent

Victor

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel still under renovation but rest of it is excellent and outstanding ! We will come back again .
Stayed 2 nights in Mar 2024
Response from Sean Clancy on Apr 11, 2024
Hi Victor, thank you for choosing to stay at the Sheraton San Diego Hotel & Marina. We are thrilled to hear that your stay exceeded your expectations and would be delighted to welcome you back soon to see the completed transformation of the property.

10/10 Excellent

Timothy, CLARKDALE

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A beautiful property with very nice amenities. Well kept, clean and comfortable. Next time, hoping to have more time to enjoy all that it offers.
Stayed 1 night in Apr 2024
Response from Sean Clancy on Apr 10, 2024
Hi Timothy, thank you for taking the time to leave a review. We are thrilled to hear that you enjoyed the property and greatly appreciate your feedback. It was a pleasure to have you as a guest and we look forward to welcoming you back to San Diego soon.

10/10 Excellent

Hayley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay at the Sheraton. Both properties are beautful. Upon arrival we realized we went to the wrong tower. The staff was very accomadating and understanding. They offered us many options to accommodate us and held our bags for us and even brought them over to the other tower. We thought we were going to have to walk to the other tower, totally fine 5min walk, but they offered to bring us with the golf cart along with our bags. What a nice surprise. Everyone was very nice and professional. The property eas pretty much close to everything or a 10 min drive. We will definitely stay again
Stayed 2 nights in Apr 2024
Response from Sean Clancy on Apr 9, 2024
Hi Hayley, thank you for taking the time to leave a review. We are delighted to hear that you experienced exceptional guest service and enjoyed the property's central location. It was a pleasure to host you and we look forward to your next stay with us.

8/10 Good

Donna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Sean Clancy on Apr 9, 2024
Hi Donna, thank you for taking the time to leave a review. We are pleased to hear that you had an excellent visit and greatly appreciate your feedback. It was a pleasure to host you and we look forward to welcoming you back to San Diego soon.

10/10 Excellent

Brenda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Sean Clancy on Apr 8, 2024
Hi Brenda, thank you for taking the time to leave a review. We are pleased to hear that you had an excellent stay in San Diego and look forward to welcoming you back again soon. It was a pleasure to have you as a guest.

10/10 Excellent

Lucerito

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was so friendly and welcoming, the halls smelled fresh, clean, vibrant so did the rooms.
Stayed 1 night in Jan 2024
Response from Sean Clancy on Apr 8, 2024
Hi Lucerito, thank you for taking the time to leave a review. We are thrilled to hear that your stay exceeded your expectations and look forward to welcoming you back to San Diego soon.

10/10 Excellent

Karen, Las vegas

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were great. Some parts of property slightly dated but appears to be under renovations. I had no issues or complaints during my stay.
Stayed 3 nights in Apr 2024
Response from Iris Chen on Apr 5, 2024
Thank you, Karen, for your kind words! We're delighted you enjoyed the interaction with our staff. We greatly appreciate your understanding regarding the property's renovations. Your satisfaction is our priority, and we look forward to welcoming you back for another wonderful stay!

10/10 Excellent

Gohar

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
I like this hotel
Stayed 1 night in Apr 2024

10/10 Excellent

Alba

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was great! Very clean! Hospitality was amazing!
Stayed 1 night in Apr 2024
Response from Sean Clancy on Apr 5, 2024
Hi Alba, thank you for taking the time to leave a review. We are pleased to hear that you had an excellent stay and experienced exceptional guest service. We greatly appreciate the positive feedback and look forward to welcoming you back to San Diego soon.

10/10 Excellent

Raffaello

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Sean Clancy on Apr 5, 2024
Hi Raffaello, thank you for taking the time to leave a review. We are delighted to hear that you had an excellent time in San Diego and look forward to welcoming you back soon. It was a pleasure to have you as a guest.

8/10 Good

Linda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly. Nice pool and the rooms were clean. The onsite dining is nice but a bit pricey.
Stayed 1 night in Apr 2024
Response from Sean Clancy on Apr 4, 2024
Hi Linda, thank you for taking the time to leave a review. We are pleased to hear that you enjoyed your stay and experienced exceptional guest service. We greatly appreciate your feedback and will be taking it into consideration for the future. It was a pleasure to host you and we look forward to welcoming you back to San Diego soon.

2/10 Terrible

Nikolay

Business traveller
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Absolutely the most horrible experience with Sheraton in my life so far. I stayed in Marina Tower last week.The hotel is under some remodeling. No swimming pools, only one overpriced restaurant, remodeling noise starts at about 7 am. I think this actually could be a nice place to stay, but not at this time. Nikolay
Stayed 3 nights in Mar 2024
Response from Sean Clancy on Apr 2, 2024
Hi Nikolay, thank you for taking the time to leave a review. We understand your frustration and will be taking this feedback into consideration for the future. We would be delighted to welcome you back soon to see the completed transformation of the property and provide an exceptional guest experience.

8/10 Good

Rachel

Liked: Staff & service
Stayed 1 night in Mar 2024
Response from Sean Clancy on Apr 1, 2024
Hi Rachel, thank you for taking the time to leave a review. We are pleased to hear that you had an excellent stay and look forward to welcoming you back to San Diego soon.

10/10 Excellent

Alka, edmonton

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
As a Sheraton always is , PERFECT
Stayed 1 night in Mar 2024
Response from Sean Clancy on Apr 1, 2024
Hi Alka, thank you for choosing to stay at the Sheraton San Diego Hotel & Marina. We are thrilled to hear that you had an excellent visit and greatly appreciate the positive feedback. It was a pleasure to host you and we hope to welcome you back again soon.

10/10 Excellent

Pamela J

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All great here but didn't like having to pay $49 per night to park in hotel parking lot. At $200 per night you would think parking is included.
Stayed 2 nights in Mar 2024
Response from Iris Chen on Mar 30, 2024
Thank you, Pamela, for your valuable insights. We're glad to hear that overall you enjoyed your stay. Your feedback regarding parking fees is noted. We aim to provide value-added services and appreciate your input as we continually enhance our guest experience. We look forward to hosting you again soon!

10/10 Excellent

Alyssa

Stayed 2 nights in Mar 2024
Response from Sean Clancy on Apr 19, 2024
Hi Alyssa, thank you for taking the time to leave a review. We are thrilled to hear that your stay exceeded your expectations and look forward to welcoming you back to San Diego soon.

10/10 Excellent

Marie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Close to airport with shuttle, nice room, nice choices at restaurant and open late
Stayed 1 night in Mar 2024
Response from Iris Chen on Mar 30, 2024
Thank you, Marie, for your wonderful review! We're delighted to hear that you enjoyed our airport services, room, and dining options. We appreciate your kind words and hope to welcome you back soon!

10/10 Excellent

Rachel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
After a few days of vacationing this property was by far the cleanest and comfortable, felt like home.
Stayed 1 night in Mar 2024
Response from Iris Chen on Mar 30, 2024
Thank you, Rachel, for your amazing review! We're delighted to hear that your stay with us was pleasant and home-like. We strive to provide our guests with the best experience possible and are thrilled to have exceeded your expectations.

10/10 Excellent

Bernardo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 5 nights in Mar 2024
Response from Sean Clancy on Apr 11, 2024
Hi Bernardo, thank you for taking the time to leave a review. We are pleased to hear that you had an excellent stay and look forward to welcoming you back to San Diego soon.

6/10 Okay

Scott

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Front desk person gave us the wrong room and then was rude when asked to give us the correct room. Also happened to several others traveling with us with their rooms too.
Stayed 1 night in Mar 2024
Response from Sean Clancy on Mar 29, 2024
Hi Scott, thank you for taking the time to leave a review. We understand your frustration and will be bringing this feedback to our staff's attention to improve the guest experience. We hope to regain your trust and welcome you back to San Diego soon by providing an exceptional stay.

4/10 Poor

Joshua

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
FALSE ADVERTISEMENT. When booking the room, it showed a pic of modern, newly done rooms but when arriving, room was old and outdated. Not what was shown when booking the rooms. Wouldn’t stay here again, felt dirty.
Stayed 1 night in Mar 2024
Response from Iris Chen on Mar 29, 2024
Dear Joshua,We sincerely apologize for the confusion regarding the room presentation. We strive to accurately depict our accommodations online. We regret that the room didn't meet your expectations. We will continue to improve platform representation of our rooms. We hope you will reconsider and revisit us, allowing us the opportunity to deliver a more fulfilling experience.Warm Regards,Sheraton San Diego Hotel & Marina

6/10 Okay

kenneth

Stay was fine. When I checked in I was told to take elevator to 4th floor, cross the hall to north elevators and then go to 2nd floor to get to my room. After 45 minutes trying to find my room I asked an employee who informed me it was in the other tower 3 parking lots away. Other than that the stay was fine
Stayed 1 night in Mar 2024
Response from Sean Clancy on Mar 28, 2024
Hi Kenneth, thank you for taking the time to leave a review. We understand your frustration and will be taking this feedback into consideration for the future. The property is currently undergoing a major renovation and we would be delighted to welcome you back soon to see the completed transformation.

10/10 Excellent

Kenneth

Stayed 1 night in Mar 2024
Response from Sean Clancy on Apr 16, 2024
Hi Kenneth, thank you for choosing to stay at the Sheraton San Diego Hotel & Marina. We are thrilled to hear that your stay exceeded your expectations and look forward to welcoming you back again soon.

2/10 Terrible

Cesar

Travelled with family
Disliked: Amenities, property conditions & facilities
This property is under construction. Extra feels for parking.
Stayed 2 nights in Mar 2024
Response from Sean Clancy on Mar 27, 2024
Hi Cesar, thank you for taking the time to leave a review. We greatly appreciate your feedback and would be delighted to welcome you back soon to see the completed transformation of the property.

4/10 Poor

Carolyn

Travelled with partner
Liked: Staff & service, property conditions & facilities
Disliked: Amenities
Upon checking in, we were sent to the wrong room and had to pack up our things and switch to a room that no later than an hour later a service man came nocking on our door saying the room needed repairs. Then the morning after the first night, we woke up to no running water. This was a major inconvenience and extremely stressful as we could not get ready for an important meeting that day. Everything else was fine. But not having water, even if out of management's control, for a third of the stay was unacceptable and troublesome.
Stayed 3 nights in Mar 2024
Response from Iris Chen on Mar 27, 2024
Dear Carolyn,We deeply regret the inconvenience you experienced during your stay. Please accept our sincerest apologies for the error in room assignment and subsequent maintenance issues. We understand the frustration caused by the water outage, especially during your important meeting. Your feedback is invaluable, and we're committed to improving our services to prevent such occurrences in the future. Despite these challenges, we're grateful for your acknowledgment of other aspects of your stay. We hope to welcome you back to exceed your expectation in the future.Warm Regards,Sheraton San Diego hotel & Marina

6/10 Okay

Frances

Travelled with family
Unfortunately for us the pool and grounds were being renovated so we had to go over to the sister hotel to swim. Not ideal. Staff were great! Location so close to the airport was perfect.
Stayed 3 nights in Mar 2024
Response from Sean Clancy on Mar 26, 2024
Hi Frances, thank you for taking the time to leave a review. We greatly appreciate your feedback and are thrilled to hear that you experienced exceptional guest service and enjoyed the property's central location. It was a pleasure to host you and we would be delighted to welcome you back to San Diego soon to see the completed transformation of the hotel.

2/10 Terrible

Jillian

Liked: Cleanliness
Disliked: Staff & service, amenities
It took me over 30 minutes to check in. As the room I booked was not the room I was given at first. Going back down to the front desk, they then gave me the room I originally booked with a king size bed. The new room I received is something that you have to go outside of the hotel to access, it is even at a lower level than the parking lot. The parking lot is my balcony view, I am actually staring up at the parking lot as my room sits lower than ground level…Because of this, the room smells very musty. And I cannot forget the only reason I am here is on a staycation, I live less than 10 minutes from this hotel. I booked this stay for a relaxing trip to enjoy the hot tub and the pool as they looked great in the pictures. Upon check-in I am told that the hot tub and the pool in this building does not work. I have to go outside of the hotel and wait for some little trolley car to pick me up and take me to the other side/Other building of the hotel to use their pool and hot tub as only one side is functioning. I wish I would’ve booked a different hotel in the downtown gaslamp area instead.
Stayed 1 night in Mar 2024
Response from Sean Clancy on Mar 26, 2024
Hi Jillian, thank you for sharing your feedback. We truly appreciate your time and the opportunity to address your concerns. Your input is invaluable to us, and we will promptly address it with our team to enhance our guest service for the future. We are committed to regaining your trust and look forward to welcoming you back to experience the fully transformed property. Should you have any further questions or concerns, please feel free to contact our Front Desk at any time.

8/10 Good

nick

Stayed 1 night in Mar 2024
Response from Sean Clancy on Apr 15, 2024
Hi Nick, thank you for taking the time to leave a review. We are thrilled to hear that you had an excellent stay and look forward to welcoming you back to San Diego soon.

6/10 Okay

Leng

Travelled with family
Liked: Property conditions & facilities
Disliked: Staff & service
I booked a reservation for two nights and wasn't told that it had included the overnight parking for each night I was there by the receptionist nor did they bring to my attention that I had two days worth of activities for my stay either. Instead they informed me about the things that were mentioned but failed to mention that I had them.
Stayed 2 nights in Mar 2024
Response from Iris Chen on Mar 25, 2024
Dear Leng,We apologize for any miscommunication regarding your reservation. Our team strives to provide comprehensive information to enhance your stay. Your feedback is valuable, and we'll work on improving our communication to ensure all amenities and activities are clearly outlined for our guests in the future. We hope to have the opportunity to better serve you next time.Warm Regards,Sheraton San Diego Hotel & Marina

2/10 Terrible

Cletis

Liked: Staff & service
Stayed 1 night in Mar 2024
Response from Mim Dodson on Mar 26, 2024
Dear Cletis, thank you for taking the time to leave a review. We are disappointed to hear that your stay did not exceed your expectations and will be taking this feedback into consideration for the future. We hope to welcome you back to San Diego soon and provide an exceptional guest experience.

10/10 Excellent

Maribeth

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed the spectacular views
Stayed 1 night in Mar 2024
Response from Sean Clancy on Mar 25, 2024
Hi Maribeth, thank you for taking the time to leave a review. We are pleased to hear that you enjoyed the property's stunning views of the Marina and look forward to welcoming you back to San Diego soon.

8/10 Good

Kristy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Loved everything about the property, but was not told the pool area was all closed off and under construction. :( My only let down, otherwise, great hotel!!! Loved the distance from the pier, airport and zoo.
Stayed 2 nights in Mar 2024
Response from Sean Clancy on Mar 25, 2024
Hi Kristy, thank you for taking the time to leave a review. We are pleased to hear that you had an excellent stay and enjoyed the property's central location. We greatly appreciate your feedback and would be delighted to welcome you back soon to see the completed transformation of the property.

10/10 Excellent

Aurea

Liked: Cleanliness, staff & service
The water was shut off so we have to go to another sister hotel for lunch but I guess it was beyond their control!
Stayed 1 night in Mar 2024
Response from Iris Chen on Mar 25, 2024
Hello Aurea,We sincerely apologize for the inconvenience caused to you due to the water outage. Your understanding means a lot to us, and we're glad your overall experience remained satisfactory. We look forward to welcoming you back for an even better experience in the future!Warm Regards,Sheraton San Diego Hotel & Marina