Exterior

Reviews of Quality Inn San Diego I-5 Naval Base

2.5 out of 5

Reviews

7.6

Good

Rating 10 - Excellent. 172 out of 589 reviews" "
Rating 8 - Good. 221 out of 589 reviews" "
Rating 6 - Okay. 114 out of 589 reviews" "
Rating 4 - Poor. 39 out of 589 reviews" "
Rating 2 - Terrible. 43 out of 589 reviews" "

8.0/10

Cleanliness

8.0/10

Staff & service

7.2/10

Amenities

7.4/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Juan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is in good condition. Clean the room. It is a little noisy due to its proximity to the freeway.
Stayed 1 night in Mar 2024
Response from Manager on Mar 24, 2024
Hello Juan,We appreciate your feedback on the cleanliness of the property. While we strive to maintain high standards, we'll address the noise factor as well. Your comments will help us evaluate and enhance the guest experience.

10/10 Excellent

Leticia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Manager on Jan 8, 2024
Hello Leticia,Thank you for choosing our hotel for your stay. We are delighted to hear that you had a wonderful experience with us. We strive to provide exceptional service and a comfortable stay for all our guests. If you have any further feedback or if there is anything else we can assist you with, please feel free to reach out to us. We hope to welcome you back in the future for another enjoyable stay.

10/10 Excellent

Leonardo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Manager on Dec 28, 2023
Hello Leonardo,We are delighted to hear that you had a wonderful experience during your stay at our hotel! Your satisfaction is our top priority, and we are thrilled that we were able to meet your expectations. Please don't hesitate to reach out to us if there is anything else we can assist you with. We look forward to welcoming you back in the future!

10/10 Excellent

Shannon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Manager on Mar 2, 2024
Hello Shannon,We're delighted to hear you had a wonderful stay with us! We look forward to welcoming you back soon for another exceptional experience.

8/10 Good

Leo

Travelled with family
Liked: Cleanliness, room comfort
Clean, comfy and spacious room, front desk wad great. Breakfast was ok.
Stayed 2 nights in Nov 2023
Response from Manager on Nov 14, 2023
Hello Leo,Thank you for sharing your positive experience with us! We're delighted to hear that you found your room clean, comfy, and spacious. Our front desk team takes pride in providing excellent service. We appreciate your feedback on breakfast and will take it into consideration for future improvements. We hope to welcome you back for another enjoyable stay.

2/10 Terrible

Verified traveller

The hotel was hard to locate, and the reception was asking weird questions about why I'm staying in the hotel.
Stayed 1 night in Nov 2023
Response from Manager on Nov 14, 2023
Dear Guest, Thank you for sharing your feedback with us. We apologize for any inconvenience caused during your stay. Our team strives to ensure a seamless check-in process, and we appreciate your patience. We have taken note of your comments and will use them to improve our services. We hope to have the opportunity to welcome you back in the future.

8/10 Good

RONALD, Phoenix

Liked: Staff & service, amenities
Must odor upon entry to room, Slow running sink drain and mildew odor. unstocked fitness room. no towels.
Stayed 2 nights in Oct 2023
Response from Manager on Oct 26, 2023
Hello RONALD, We apologize for the inconvenience caused. Please rest assured that we will address the odor issue, improve the sink drain, and ensure the fitness room is fully stocked. Thank you for bringing this to our attention.

2/10 Terrible

Satbir Singh

Travelled with family and small children
Disliked: Cleanliness, amenities
Breakfast, elevator, coffee machine, water supply all in poor condition.
Stayed 2 nights in Sep 2023
Response from Manager on Oct 21, 2023
Hello Satbir Singh, We apologize for the inconvenience caused during your stay. We appreciate your feedback and will address these issues to ensure a better experience for future guests.

4/10 Poor

Chona

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Manager on Oct 19, 2023
Hello Chona, We apologize for any inconvenience you experienced during your stay. If you could provide more details, we would be happy to address your concerns and work towards a resolution. Thank you for your feedback.

6/10 Okay

Betsaida

Liked: Staff & service
Disliked: Property conditions & facilities
The room had such a bad smell. It was also very noisy
Response from Manager on Oct 16, 2023
Hello Betsaida ,I sincerely apologize for your experience; this is not the impression we want to leave our valued guests with. Thank you for bringing to our attention the odor in your room, with your feedback we can deep clean and return the freshness of our accommodations. We are sorry there was not a solution during your stay. We hope you will give us another chance to provide you with a superior experience the next time your travels bring you back to the area.

8/10 Good

Denis

Liked: Cleanliness, property conditions & facilities, room comfort
Local pour déjeuner beaucoup trop petit + déjeuner très de base .
Stayed 2 nights in Oct 2023
Response from Manager on Oct 17, 2023
Hello Denis,Nous sommes dÃsolÃs d'apprendre que notre espace pour le petit dÃjeuner ne vous a pas satisfait. Votre commentaire sera pris en compte pour amÃliorer notre service à l'avenir.

8/10 Good

David

Liked: Cleanliness, staff & service
The staff were friendly and helpful. I couldn't find the pool.
Stayed 3 nights in Oct 2023
Response from Manager on Oct 10, 2023
HI David,Thank you for taking the time to complete our guest satisfaction survey and for rating our hotel so highly! I am so glad that you found our hotel to be clean and convenient and that you enjoyed the accommodations and friendly hospitality that we strive to show to each guest, during every stay. We are glad you had a great time with us, and we look forward to serving you again.

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Flexible
Accommodated late night checkin
Stayed 1 night in Oct 2023
Response from Manager on Oct 7, 2023
Hello John,We appreciate the time you've taken to rate your stay. Thank you for your feedback regarding our hotel. Your voice is very valuable to us and we hope you will return on your next travels.

8/10 Good

Alberto Hazael

Stayed 1 night in Oct 2023
Response from Manager on Oct 24, 2023
Hello Alberto Hazael,Thank you for your positive feedback! We're glad you enjoyed your stay with us.

10/10 Excellent

Regina

Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast room too small
Stayed 2 nights in Sep 2023
Response from Manager on Sep 26, 2023
Hello Regina,Thank you for your valuable opinion regarding our breakfast and your comments about our room. We appreciate you taking the time to share your experience.

10/10 Excellent

Shaurice

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Manager on Sep 26, 2023
Hello Shaurice,We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area.

8/10 Good

Theresa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
7/10 rating
The location was convenient to all tourist sites within 10 mins. However, it was noisy because it’s next to I-5. The service was good and it was clean. Overall, it was a good hotel.
Stayed 4 nights in Sep 2023
Response from Manager on Sep 19, 2023
Hi Theresa,Thank you for taking the time to give us your feedback. We appreciate your sharing how we met your expectations with our friendly services, and to know the clean accommodations and convenient location also worked well for you. Though sorry that you experienced some road noises. We hope to serve you again the next time your travel plans bring you back to the area.

6/10 Okay

Rafie

Stayed 2 nights in Sep 2023
Response from Manager on Sep 11, 2023
Hello Rafie,We appreciate your feedback. Thank you for staying with us. Please let us know if you find yourself back in the area. We would love to have a chance to serve you again.

6/10 Okay

YOUNG EUN

Business traveller
Liked: Staff & service, amenities
a good thing was nice staff. Not good things were bad smell from the room and broken net of the window.
Stayed 1 night in Sep 2023
Response from Manager on Sep 11, 2023
Hello YOUNG EUN,We apologize for your recent stay. We are saddened to hear that you didn't enjoy yourself while with us. It is our goal to meet all our guests� expectations. We hope you will give us a chance to redeem ourselves in the future.

10/10 Excellent

Raven

Stayed 2 nights in Sep 2023
Response from Manager on Sep 30, 2023
Hello Raven,We sincerely appreciate your valued business and thank you for taking the time to rate your stay. It was wonderful to have you and we would like to invite you back the next time you are in the area.

10/10 Excellent

Susana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Manager on Sep 7, 2023
Hello Susana,From all of us, thank you for the fantastic rating! It was an honor to have you as a guest. Please choose us again on your next visit to the area.

10/10 Excellent

Amada

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Near freeway and not far from downtown
Stayed 3 nights in Aug 2023
Response from Manager on Sep 6, 2023
Hi Amada,We are pleased everything went great for you during your visit and that our wonderful location made it even better. Thank you again for choosing to be a guest with us. We look forward to your next stay.

8/10 Good

Maribel

Stayed 1 night in Aug 2023
Response from Manager on Sep 23, 2023
Hello Maribel,Thank you for sharing your rating of our Hotel. The biggest compliment we can receive is to earn your business again so please consider us on your next trip.

10/10 Excellent

Antonio

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2023
Response from Manager on Aug 22, 2023
Hello Antonio,It is so wonderful to see that we were able to provide you with a superior level of service and accommodations. We would love to see you back on your next trip to the area.

8/10 Good

John

Stayed 2 nights in Aug 2023
Response from Manager on Sep 9, 2023
Hello John,It was our privilege to earn your business and we hope to host you again on your next trip.

8/10 Good

Holly

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The clerk at the front desk was fantastic. He recommended a great place for dinner.
Stayed 2 nights in Aug 2023
Response from Manager on Aug 13, 2023
Hello Holly,On behalf of our entire staff, we thank you for choosing our hotel and appreciate what you have shared regarding our front desk and your insights regarding our clerk. It is our ever present goal to provide each guest with the highest level of service; so thank you for your business and for sharing.

10/10 Excellent

Desiree

Liked: Cleanliness, staff & service, property conditions & facilities
Needed a connecting room to accommodate our larger family and they helped us get a side-by-side room. They were very accommodating.
Stayed 2 nights in Jul 2023
Response from Manager on Aug 12, 2023
Hi Desiree,We are so glad to hear of your wonderful stay and the encounters you had with our team who are constantly striving to serve our guests with warm hospitality! We look forward to welcoming you back.

8/10 Good

Priscilla

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Llegue como 1 hora antes y me hicieron esperar hasta las 3 para hacer el check in.
Stayed 2 nights in Aug 2023
Response from Manager on Aug 11, 2023
Hi Priscilla,I'm very sorry for your poor arrival experience. We strive to provide fast service and we failed to do so. Thank you for your honest feedback which we will use to foster improvement; for that reason, we hope to see you on a return trip for a better experience.

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities
This facility was ideally located for our stay.
Stayed 2 nights in Aug 2023
Response from Manager on Aug 11, 2023
Hello James,Your comments are important to us as we continuously seek ways to improve upon the guest experience in our hotel. We thank you for the feedback regarding our facility. We hope to see you again to deliver you with a 5 star experience.

8/10 Good

joel

Travelled with family
Liked: Cleanliness, staff & service, amenities
good location
Stayed 2 nights in Aug 2023
Response from Manager on Aug 8, 2023
Hello joel,Your feedback will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional guest experience. Thank you for sharing with us about our location. We hope to see you again to deliver you with a 5 star experience.

8/10 Good

GODOFREDO

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
Stayed 3 nights in Aug 2023
Response from Manager on Aug 9, 2023
Hello GODOFREDO,We can't thank you enough for sharing your rating. It would be an honor to earn your business again on your next travels.

8/10 Good

Andrew

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I have been happy with my first two weeks at this location. The room is great, seems newly remodeled, great shower, great bed- updated room. Housekeeping cleans the rooms everyday which is few and far between nowadays.
Stayed 7 nights in Jul 2023
Response from Manager on Aug 8, 2023
Hello Andrew,Thank you for sharing your experience with us. We appreciate the input referring to our bed as well as our housekeeping. We appreciate you for sharing your feedback as we continue to improve conveniences of our hotel for all of our guests.

10/10 Excellent

wei

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good!
Stayed 5 nights in Jul 2023
Response from Manager on Aug 3, 2023
Hi Wei,Thank you for sharing this review, and we welcome you to visit us again anytime!

8/10 Good

Andrew

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I have enjoyed my first week at the Quality Inn. The room seems newly renovated- and the beds are very comfortable. The housekeepers have cleaned my room every day and hotels don’t do that very often anymore- under the excuse of covid-I appreciate being able to be comfortable throughout all my travels, and this place has done it for me. Thank you Quality Inn for helping the hotel industry getting back to normal for business travels and letting the rooms be cleaned daily. I appreciate clean comfortable accommodations!
Stayed 7 nights in Jul 2023
Response from Manager on Aug 1, 2023
Hello Andrew,Thank you for your review and comments regarding our housekeepers as well as our room. We hope you'll return someday to see how we are continuously improving in order to better serve our guests.

8/10 Good

Naren

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to drive to the beach, downtown San Diego, Old Town , Little Italy…
Stayed 2 nights in Jul 2023
Response from Manager on Aug 3, 2023
Hi Naren,Thank you for the wonderful review. We are pleased everything went great for you during your visit and that our wonderful location made it even better. Thank you again for choosing to be a guest with us. We look forward to your next stay.

10/10 Excellent

Ruth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel was very clean, staff were very attentive & helpful
Stayed 3 nights in Jul 2023
Response from Manager on Aug 2, 2023
Hi Ruth,Your kind review is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel. Thank you so much for writing such a great compliment regarding our team. Such kind of candid reviews always inspires us. We will share your feedback with our staff members. Waiting to serve you again!

6/10 Okay

Eula

Liked: Cleanliness, staff & service
Stayed 2 nights in Jul 2023
Response from Manager on Jul 31, 2023
Hello Eula, We are continuously improving upon our services and accommodations and would like to invite you to stay with us again on your next visit to the area.

6/10 Okay

Grace

Stayed 1 night in Jul 2023
Response from Manager on Aug 17, 2023
Hello Grace, Thank you for sharing this rating, and we welcome you to visit us again anytime.

10/10 Excellent

Hilda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking is limited. We didn't try the breakfast we left early. Its close to the downtown good location.
Stayed 1 night in Jul 2023
Response from Manager on Jul 28, 2023
Hi Hilda,Thank you for taking the time to give us your feedback, and sorry that the parking lost has limited space. We appreciate your sharing how we met your expectations with our friendly services, and to know the clean accommodations and convenient location also worked well for you. We are thrilled your experience was so pleasant and we hope to serve you again the next time your travel plans bring you back to the area.

10/10 Excellent

Alexander, Seattle

Stayed 1 night in Jul 2023
Response from Manager on Aug 9, 2023
Hello Alexander,It was our pleasure to provide you with such a wonderful experience. Please do come see us again very soon.

8/10 Good

Carlos

Stayed 1 night in Jul 2023
Response from Manager on Jul 14, 2023
Hello Carlos,We appreciate your feedback. Thank you for staying with us. Please let us know if you find yourself back in the area. We would love to have a chance to serve you again.

10/10 Excellent

Jay

Liked: Cleanliness, staff & service, property conditions & facilities
The room was clean and no issues
Stayed 1 night in Jul 2023
Response from Manager on Jul 9, 2023
Hello Jay,We appreciate your rating of our hotel and the feedback you have shared pertaining to our room. On behalf of our entire staff, we thank you for choosing to stay with us and we hope you will give us a chance to serve you again.

10/10 Excellent

Tommy Lee Pearson

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great Experience thank you
Stayed 1 night in Jul 2023
Response from Manager on Jul 11, 2023
Hi Tommy Lee,Your five-star review is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel. Thank you so much, waiting to serve you again!

10/10 Excellent

Ronnie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Quite and clean
Stayed 2 nights in Jul 2023
Response from Manager on Jul 7, 2023
Hello Ronnie,It is truly our goal to impress each guest with our service and hospitality. We want to thank you for the remarks pertaining to our hotel. We hope to see you again in the future.

8/10 Good

William Andres

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was great
Stayed 1 night in Jun 2023
Response from Manager on Jul 4, 2023
Hello William Andres,Thank you for sharing this experience with us. We truly value you feedback with regards to our hotel. It is our ever present goal to provide each guest with the highest level of service; so thank you for your business and for sharing.

10/10 Excellent

Que

Liked: Cleanliness, staff & service, property conditions & facilities
Easy access to highway
Stayed 2 nights in Jun 2023
Response from Manager on Jun 30, 2023
Hello Que,Thank you for sharing this experience with us. We truly value you feedback with regards to our access. Your voice is so important to us and we hope you'll return so that we may have the opportunity to provide you with a five star experience.

10/10 Excellent

Gladys, Sunnyvale

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
I did not expect the property to be located where it was. It was behind the shell station and the other side was the noisy freeway. The inside of the room though is very clean with wooden floors. No funky smell (old carpet smell)compared to the Rodeway Inn. Beds are comfortable and very quiet inside eventhough its close to the freeway. Perfect place to crash at night and enjoy San Diego during the day.
Stayed 1 night in Jun 2023
Response from Manager on Jun 30, 2023
Hello Gladys, Through feedback like yours, we are able to address our weaknesses and improve upon them and we thank you for taking the time to write. It is disheartening to learn that you did not enjoy your stay and that the room was not properly and thoroughly cleaned and maintained according to the high standards of our housekeeping and maintenance staff. Again, thank you for bringing this matter to our attention so that we can make sure no future guest experiences the same inconvenience. We hope that you will change your mind about giving us a second chance and that you will someday return to be impressed by the changes we've made.

10/10 Excellent

BAICHUAN

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Great. Just need add laundry room will be perfect.
Stayed 23 nights in Jun 2023
Response from Manager on Jun 29, 2023
Hello BAICHUAN,It means so much to have earned your business. We appreciate the feedback regarding our room. We continue to reach for ways to improve guest experience in all areas and hope you will experience those continued efforts on your next visit.

6/10 Okay

Nathaniel

Liked: Cleanliness, staff & service
The property was clean and the staff were friendly and helpful. However, the advertised sound proofing on the building was not quite true. My room was noisy due to the very loud noise from vehicle traffic on the road and old AC unit. I wasn't able to get much sleep on the first night and requested to be transferred to another room for the remainder of my three night stay.
Stayed 3 nights in Jun 2023
Response from Manager on Jun 24, 2023
Hello Nathaniel,Thank you for bringing to our attention your experience and comments regarding your stay in our hotel. We take this very seriously and are very sorry about the issues you faced; this has been forwarded to management. Thank you again for sharing and we hope to earn your business in the future by continuing to evolve and improve the guest experience.

10/10 Excellent

Benjamin

Travelled with group
Liked: Cleanliness, property conditions & facilities
Great affordable place. Breakfast was somewhat lacking. Hotel is close to downtown and felt very safe.
Stayed 2 nights in Jun 2023
Response from Manager on Jun 24, 2023
Hi Benjamin,It is wonderful to hear that you enjoyed your stay and that you have rated our hospitality , affordabiltity and accommodations so highly. I am happy to know we have met your expectations with our friendly services and the cleanliness of our guest rooms. It means a lot to receive your feedback regarding our breakfast services and apologize this was not up to your preferences. We hope to impress you during another visit with every level of service.