Ratings based on 538 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
89% of guests recommend
4.2 Room cleanliness
4.1 Service & staff
4.0 Room comfort
3.9 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Families
by A verified traveller from Newcastle upon Tyne UK

Lovely hotel in great location

Posted 16-Aug-2014
Pros: The rooms, pool & restaurant and the hotel lobby
Cons: Would have been better if breakfast had been included
Location: Lovely location near the bay but also near the airport
We travelled from our base in Los Angeles and, as we wanted a couple of days to explore the city and visit the zoo we booked in for 1 night. There were 6 of us, 4 teenaged children and we had 2 rooms. these were adjoining as requested. Staff were very friendly and helpful. We had a meal in the poolside restaurant which was excellent. The hotel lobby was beautiful.
2 out of 5
by A verified traveller from Glendora, CA

Not the best location

Posted 14-Aug-2014
We came with relatives from France for 1 night. Upon checking into our adjoining rooms we found that one of the showers was broken and had to request another room. When we went to the second room the balcony had several beer bottles and trash and been missed in the cleaning. The rooms have an old musty smell and the bathrooms are very small. The location is not too bad if you are just going to Sea World but, if you want to walk harbor drive and be close to the Gaslamp and harbor you have to drive and pay for parking. The multiple buildings at the hotel are hard to navigate if you want to go to front desk or lobby or restaurant. I will not be going back to this hotel.
2 out of 5
by A verified traveller

Great location, service questionable.

Posted 12-Aug-2014
Room was nice, location right across from the marina was wonderful. Hotel staff cleaned our room but left door ajar and unlocked leaving us concerned about our personal safety and belongings. Management had no comment or resolution other than to offer to take 1 night of parking fees ($10) off the bill which they neglected to do.
5 out of 5
Recommended
for Everyone
by A verified traveller from Arizona

Spacious Hotel Grounds

Posted 11-Aug-2014
We stayed one night but kept on the move at the hotel. We enjoyed swimming, miniature golf and room service. All the staff was exceptionally friendly and grounds were easily accessible for coming and goings.
4 out of 5
Recommended
for Everyone
by A verified traveller

Nice Hotel next to the beach

Posted 26-Jul-2014
We were a family of 2 adults and 2 children, the room was exceptional. Beautiful soft beds, lovely large bathroom, with a neutral beige decor. It felt relaxing with nice warm tones in the room, and importantly it was very clean.The hotel had washing machine facilities, which is a huge plus travelling with a family as it was very cheap to do a load of washing. Our room was in the new part of the hotel, the photos you see on the internet. However, when we first arrived, we were located in the older rooms, which you don't see on the internet. These were located directly behind the new rooms. The sheets were dirty, and the room was not made. This could all be rectified but what could not be was the horrible musty smell inside. I called reception within 5 minutes to explain my unhappiness and they were completly apologetic and obliging to find another room immediately for us. They send us downstairs to the restaurant for a free meal and a drink while we waited for a room. 30 minutes later, we arrived to the lovely room that is described above. Basically in a nutshell, they have old rooms and new rooms. You will not be disappointed at this hotel staying in one of the newer rooms.
5 out of 5
Recommended
for Everyone
by A verified traveller from ca

Nice location

Posted 15-Jul-2014
Great for families , and taxi's are readily available. Staff is great and very courteous.
Comment from Hotel Management
20-Jul-2014 by rmeyer, Hotel Management
Dear pete: Thank you so much for your nice comments. We appreciate the kind words you have about our property and definitely very happy for recognizing our staff. We take pride in our customer service trainings and we feel very fortunate to have our current staff. We look forward to seeing you again in the future. Sincerely, Rhinna B Meyer - Rooms Division Manager
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 6-Jul-2014
The staff was excellent, the room was clean and comfortable. The only issue was trying to find a parking place.
2 out of 5
by A verified traveller

Weekend visit

Posted 1-Jul-2014
It was nice but twice we were approached by staff asking if we were yelling, then if we slammed the door....??? We happened to be walking back from taking a look at the pool the first time.. And no we were talking softly. We had been gone all day and 10 minutes after we arrived heard a knock on the door and asked if we slammed our door... Really? Coming back from a long day out and lying down having to answer the door for that... No we didn't slam any doors... Not sure why they kept approaching us? Usually stay a a resort right off mission bay and never had any issues so definitely will stay at our usual spot next time, much better accommodations and atmosphere.
Comment from Hotel Management
9-Jul-2014 by rmeyer, Hotel Management
Dear Traveler: Thank you so much for letting us know of your experience while staying at the Holiday Inn Bayside. I am very disappointed to learn of the unfortunate situation that happened while you were staying with us. Please accept my sincere apologies for any inconvenience and discomfort you experienced while you were our guest. I can understand the frustration and uneasiness you must have felt due to that. There is no excuse for what happened to you and I am embarrassed to learn of your experience.We pride ourselves on high standards and this incident is certainly the exception rather than the rule to this property. Your visit with us did not go as smoothly as we both would hoped, and I thank you for voicing your concerns and feelings to us. We would appreciate another opportunity to win back your good faith in our hotel during a future visit to San Diego. Sincerely, Rhinna B Meyer - Rooms Division Manager
2 out of 5
by kevin

Nasty carpet, Expensive parking

Posted 23-Jun-2014
The hotel room smelled musty. The carpet was dirty and several stains. The toliet flushed slow. The A/C didt work very well. Parking costs $10 a night. We booked a room with a bayside view and what we got was a room on the first floor way in the back looking out onto a side street (Nimitz Blvd) No free breakfast either. No regular coffee packs in our room either only decaf The bath towels were damp as if they were not clean or not dried all the way. The tile floor in the bathroom was nasty too.
Comment from Hotel Management
1-Jul-2014 by rmeyer, Hotel Management
Dear kevin: Thank you for taking the time to complete a guest review and talk about your recent visit at the Holiday Inn Bayside. I sincerely apologize for any inconvenience or discomfort you may have experienced. Based on your comments, it is obvious that our usual attention to detail was lacking. Certainly clean, safe and healthy accomodations are standard expectations of our guests not to mention sccurate reservations. I am truly sorry your experience was otherwise. I have spoken to the appropriate Department Managers and they are currently in the process of inspecting and addressing everything that you described to eliminate it from happening in the future. As far as the parking is concern, parking in San Diego comes at a premium price due to high demand and lack of space available. We do have a full service restaurant to provide our guests with affordable breakfast, lunch and dinner. I know that this cannot make up for the negative impression you may have of our hotel. And please know that the above are merely explanations, not excuses for our shortfalls. I hope that you will give us another opprotunity to provide you with style of service and accomodations we wish you have received in the first place. We hope to see you soon during a future visit to San Diego. Sincerely, Rhinna B Meyer - Rooms Division Manager
5 out of 5
Recommended
for Everyone
by Daniel from Palmdale, California

Really enjoy our stay in holiday inn.

Posted 17-Jun-2014
Pros: Clean, Kindness, location.
Cons: Nothing Special.
Location: Midway Museum, Sea World, Balboa Park, Down Town.
Location is perfect near Midway Museum, Sea World, Down Town, Balboa Park. Every place are within 20min drive distance. My family enjoy very clean and comfort room with good service. Thanks for all in Holiday Inn.