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Rating 10 - Excellent. 1271 out of 2038 reviews" "
overall, very good experience, but would be nice to offer at least some free bottled waters.
mian
Stayed 3 nights in Apr 2024
Response from Hard Rock Team on Apr 19, 2024
Thank you so much for sharing your feedback! We are glad to hear that your stay was enjoyable, but we understand we can make improvements for next time. Your feedback is valuable to us as we continue improving the guest experience. We look forward to having the opportunity to serve you again on your next visit!
Great stay and property but charging $50/hr for late checkout is a bit excessive.
Vicki
Stayed 1 night in Apr 2024
Response from Hard Rock Team on Apr 16, 2024
Thank you so much for sharing your feedback! We are glad to hear that your stay was enjoyable. Your feedback is valuable to us as we continue improving the guest experience. We look forward to having the opportunity to serve you again on your next visit!
Great experience but simple accommodations that should be complementary cost a crazy amount of money. Wish Mary Jane’s had vegetarian options and vegan options
Lawrence
Stayed 1 night in Apr 2024
Response from Hard Rock Team on Apr 15, 2024
We are sad to hear you didn't have a 5 star experience with us. Your feedback is valuable to us as we continue improving the guest experience. We hope to have the opportunity to serve you in the future so we may provide you with the rockstar experience you deserve.
First time staying at any Hard Rock Property. Excellent stay for a quick get away to San Diego right at the start of Gaslamp. Everything you need is within 5-10 mins walking distance. Very clean hotel and love all the music history and ambiance that surrounds you.
Patrick
Response from Hard Rock Team on Apr 8, 2024
Thank you so much for sharing your feedback! We are very glad to hear that our team was able to go above and beyond to make your stay exciting and memorable! We hope to continue exceeding your expectations on your next visit!
Very nice hotel. Staff were amazing! Only two tiny notes for our room, but it would have been nice to have had a mirror in the bedroom area and also please change the platform bed. We kept running into the edges since the matress was smaller. Other than that great place to stay!
Corissa
Stayed 4 nights in Mar 2024
Response from Hard Rock Team on Apr 8, 2024
Thank you so much for sharing your feedback! We are glad to hear that your stay was enjoyable. Your feedback is valuable to us as we continue improving the guest experience. We look forward to having the opportunity to serve you again on your next visit!
10/10 Excellent
art, Granite Bay
Travelled with family, Travelled with partner, Travelled with group
I go to Petco Field to watch the Padre game, This place is everything I need from Quite, Clean, great Gym, Pool close to all dinning, Petco Field and NOBU is right in the Hotel Perfect!
art
Stayed 2 nights in Mar 2024
Response from Hard Rock Team on Apr 15, 2024
Appreciate the kind review! We're delighted you enjoyed your time with us. Your satisfaction is our priority, and we look forward to your next visit
Thank you so much for sharing your feedback! We are glad that your stay was exciting and memorable. We hope to continue exceeding your expectations on your next visit!
Thank you so much for sharing your feedback! We are glad that your stay was exciting and memorable. We hope to continue exceeding your expectations on your next visit!
Lauren at the front desk was superb, very helpful !!
Juan
Stayed 1 night in Apr 2024
Response from Hard Rock Team on Apr 4, 2024
Thank you so much for sharing your feedback! We are very glad to hear that Lauren was able to go above and beyond to make your stay exciting and memorable! We hope to continue exceeding your expectations on your next visit!
Thank you so much for sharing your feedback! We are glad that your stay was exciting and memorable. We hope to continue exceeding your expectations on your next visit!
10/10 Excellent
Jia, Wuhan
Mar 30, 2024
Liked: Property conditions & facilities
Good
Jia
Stayed 1 night in Mar 2024
Response from Hard Rock Team on Apr 4, 2024
Thank you so much for the 5-star review! We’re glad you enjoyed your stay and look forward to the opportunity to serve you again in the future!
This was our first stay at this property. It was good we would stay here again. It’s close to everything and walking distance. The only thing was our room was a little dusty but overall good stay. The bed was very comfortable
alicia
Stayed 2 nights in Mar 2024
Response from Hard Rock Team on Apr 4, 2024
Thank you so much for sharing your feedback! We are glad to hear that your stay was enjoyable, but we understand we can make improvements for next time. Your feedback is valuable to us as we continue improving the guest experience. We look forward to having the opportunity to serve you again on your next visit!
Thank you so much for sharing your feedback! We are glad that your stay was exciting and memorable. We hope to continue exceeding your expectations on your next visit!
No microwave in rooms but you can request one from the front desk. No room in the refrigerator to store leftovers they stock them with drinks and beers.
Marcus
Stayed 3 nights in Mar 2024
Response from Hard Rock Team on Mar 29, 2024
Thank you so much for sharing your feedback! We are glad to hear that your stay was enjoyable. Your feedback is valuable to us as we continue improving the guest experience. We look forward to having the opportunity to serve you again on your next visit!
Outstanding staff ready to help with any need. Friendly and knowledgeable about the area surrounding the hotel. Looking forward to our return.
Marla
Stayed 1 night in Mar 2024
Response from Hard Rock Team on Mar 27, 2024
Thank you so much for sharing your feedback! We are very glad to hear that our team was able to go above and beyond to make your stay exciting and memorable! We hope to continue exceeding your expectations on your next visit!
2/10 Terrible
Charee
Mar 25, 2024
my bedsheets had stains on them. There was no soap or anything for the bathroom. There was arguing and fighting throughout the night in the hallway.
Charee
Stayed 1 night in Mar 2024
Response from Hard Rock Team on Mar 27, 2024
We are sad to hear you didn't have a 5 star experience with us. Your feedback is valuable to us as we continue improving the guest experience. We hope to have the opportunity to serve you in the future so we may provide you with the rockstar experience you deserve.
Overall a nice hotel. My shower handle was loose and didn’t work well, but otherwise nice. They thought of everything, however mini bar and drinks in the room were crazy expensive. Pool was nice. Bar was mediocre. I didn’t eat at the restraunt, but heard good things
Lee
Stayed 3 nights in Mar 2024
Response from Hard Rock Team on Mar 25, 2024
Thank you so much for sharing your feedback! We are glad to hear that your stay was enjoyable, but we understand we can make improvements for next time. Your feedback is valuable to us as we continue improving the guest experience. We look forward to having the opportunity to serve you again on your next visit!
We are sad to hear you didn't have a 5 star experience with us. Your feedback is valuable to us as we continue improving the guest experience. We hope to have the opportunity to serve you in the future so we may provide you with the rockstar experience you deserve.
2/10 Terrible
Ron
Mar 21, 2024
Ron
Stayed 1 night in Mar 2024
Response from Hard Rock Team on Apr 15, 2024
We are sad to hear you didn't have a 5 star experience with us. Your feedback is valuable to us as we continue improving the guest experience. We hope to have the opportunity to serve you in the future so we may provide you with the rockstar experience you deserve.
Perfect spot if you’re interested in being in gaslamp area. The hotel is clean and luxurious. Staff is helpful.
Maria
Stayed 1 night in Mar 2024
Response from Thank You for choosing the Hard Rock Hotel San Die on Mar 19, 2024
Thank you so much for sharing your feedback! We are glad that your stay was exciting and memorable. We hope to continue exceeding your expectations on your next visit!
The Hard Rock Hotel Rocks!! The rooms were cool, with a great designing vibe! The pool and outdoor areas are very inviting and with great views of downtown and the bay!
Antonio
Stayed 1 night in Mar 2024
Response from Thank You for choosing the Hard Rock Hotel San Die on Mar 19, 2024
Thank you so much for sharing your feedback! We are glad that your stay was exciting and memorable. We hope to continue exceeding your expectations on your next visit!
Great location with great views. Rooms are clean. Only negative was that there was no usb outlets or wireless charging stations. Most hotels have those now. Other than that great experience and would stay again.
Marco
Stayed 2 nights in Mar 2024
Response from Thank You for choosing the Hard Rock Hotel San Die on Mar 19, 2024
Thank you so much for sharing your feedback! We are glad to hear that your stay was enjoyable. Your feedback is valuable to us as we continue improving the guest experience. We look forward to having the opportunity to serve you again on your next visit!
Response from Thank You for choosing the Hard Rock Hotel San Die on Mar 19, 2024
Thank you so much for sharing your feedback! We are glad that your stay was exciting and memorable. We hope to continue exceeding your expectations on your next visit!
All good except we had asked fir balcony but we got the smallest balcony facing parking lots
REZA
Stayed 1 night in Mar 2024
Response from Hard Rock Team on Mar 18, 2024
We are sad to hear you didn't have a 5 star experience with us. Your feedback is valuable to us as we continue improving the guest experience. We hope to have the opportunity to serve you in the future so we may provide you with the rockstar experience you deserve.
8/10 Good
karim
Mar 17, 2024
Liked: Cleanliness, staff & service
Nice
karim
Stayed 1 night in Mar 2024
Response from Hard Rock Team on Mar 18, 2024
Thank you so much for sharing your feedback! We are glad that your stay was exciting and memorable. We hope to continue exceeding your expectations on your next visit!
8/10 Good
Oscar
Mar 17, 2024
Oscar
Stayed 1 night in Mar 2024
Response from Hard Rock Team on Apr 8, 2024
Thank you so much for sharing your feedback! We are glad to hear that your stay was enjoyable. Your feedback is valuable to us as we continue improving the guest experience. We look forward to having the opportunity to serve you again on your next visit!
Thank you so much for sharing your feedback! We are glad that your stay was exciting and memorable. We hope to continue exceeding your expectations on your next visit!
Photos are misleading, a main reason for this room was the bathtub that they did not offer.
Taylor
Stayed 1 night in Jan 2024
Response from Hard Rock Team on Mar 18, 2024
We are sad to hear you didn't have a 5 star experience with us. Your feedback is valuable to us as we continue improving the guest experience. We hope to have the opportunity to serve you in the future so we may provide you with the rockstar experience you deserve.
6/10 Okay
Michael
Business traveller
Mar 11, 2024
Liked: Cleanliness, staff & service
I usually love this hotel. I’ve stayed about 25 times. 207 and Float are excellent bars in the hotel. I was there on business. I usually have multiple meetings for a drink at the property. But on Saturday, the busiest day of the convention, they closed both 207 and Float for private events. So there was no place in my hotel to have multiple meetings over a drink! That’s why I stay there.
Michael
Stayed 3 nights in Mar 2024
Response from Hard Rock Team on Mar 13, 2024
We are sad to hear you didn't have a 5 star experience with us. Your feedback is valuable to us as we continue improving the guest experience. We hope to have the opportunity to serve you in the future so we may provide you with the Rockstar Experience you deserve.
Honestly best hotel we have stayed at in a while!!! Awesome location and great rooms! Highly recommend
Kaci
Stayed 2 nights in Mar 2024
Response from Hard Rock Team on Mar 18, 2024
Thank you so much for sharing your feedback! We are glad that your stay was exciting and memorable. We hope to continue exceeding your expectations on your next visit!
8/10 Good
Alfredo
Mar 7, 2024
Alfredo
Stayed 1 night in Mar 2024
Response from Hard Rock Team on Mar 27, 2024
We are sad to hear you didn't have a 5 star experience with us. Your feedback is valuable to us as we continue improving the guest experience. We hope to have the opportunity to serve you in the future so we may provide you with the rockstar experience you deserve.