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Reviews of Hampton Inn & Suites San Diego-Poway

2.5 out of 5
Hampton Inn & Suites San Diego-Poway
14068 Stowe Drive, Poway, CA

Reviews

9.2

Wonderful

Rating 10 - Excellent. 669 out of 1001 reviews" "
Rating 8 - Good. 224 out of 1001 reviews" "
Rating 6 - Okay. 72 out of 1001 reviews" "
Rating 4 - Poor. 21 out of 1001 reviews" "
Rating 2 - Terrible. 15 out of 1001 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Donald

Stayed 2 nights in Apr 2024

10/10 Excellent

Lyndonm

Liked: Cleanliness, staff & service, property conditions & facilities
Will be back again
Stayed 1 night in Apr 2024
Response from Monica on Apr 13, 2024
Thank you so much for taking the time to leave us a wonderful review! We appreciate the feedback as it helps to ensure we are providing the best service possible. We are so happy you enjoyed your stay with us and can't wait to host you again in the future!

10/10 Excellent

Margaret

Liked: Cleanliness, staff & service, property conditions & facilities
Very comfortable and the front desk staff were very welcoming and helpful.
Stayed 1 night in Apr 2024
Response from Monica on Apr 7, 2024
Thank you so much for taking the time to leave us such a great review. We appreciate your feedback as it helps us to ensure we provide the best possible service. We're so happy you enjoyed your stay with us and can't wait to host you again in the future!

10/10 Excellent

Darlene

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and nice staff knowledgeable about the surrounding area
Stayed 1 night in Mar 2024
Response from Monica on Apr 4, 2024
Thank you so much for taking the time to leave us a fantastic review! We appreciate your feedback as it helps us to ensure we are providing the best service possible. We are so happy you enjoyed your stay and can't wait to host you again in the future!

10/10 Excellent

Andres

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I did no like the charge for the parking
Stayed 1 night in Mar 2024
Response from Monica on Apr 4, 2024
Thank you for taking the time to leave us a review. We value your feedback as it helps us to ensure we are providing the best service possible. I'm sorry you were unhappy with having to pay for parking but am glad it did not affect your overall score. We will let upper management know about the parking complaint. Thank you for staying with us and we hope to host you again in the future!

10/10 Excellent

Sonja

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very decent hotel. We would stay there again when we’re in the area.
Stayed 1 night in Mar 2024
Response from Monica on Apr 1, 2024
Thank you so much for taking the time to leave us such a great review! We appreciate your feedback as it helps us to ensure we are providing the best service possible. We are so happy you enjoyed your stay and can't wait to host you again in the future!

10/10 Excellent

Melvin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome staff
Stayed 1 night in Mar 2024
Response from Monica on Mar 31, 2024
Thank you so much for taking the time to leave us such an amazing review! We appreciate your feedback as it helps us to ensure excellent customer service. We are so happy to hear you enjoyed your stay with us and we hope to see you again in the future!

10/10 Excellent

Troy, Dana Point

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay! Would definitely stay again. Clean and friendly
Stayed 1 night in Feb 2024
Response from Monica on Mar 31, 2024
Thank you so much for taking the time to leave us such an amazing review! We appreciate your feedback as it helps us to ensure excellent customer service. We are so happy to hear you enjoyed your stay with us and we can't wait to host you again in the future!

10/10 Excellent

Susana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Monica on Mar 31, 2024
Thank you so much for taking the time to leave us such an amazing review! We appreciate your feedback as it helps us to ensure excellent customer service. We are so happy to hear you enjoyed your stay with us and we hope to see you again in the future!

10/10 Excellent

Michele

Liked: Cleanliness, staff & service, property conditions & facilities
Nothing at this time.
Stayed 3 nights in Mar 2024
Response from Monica on Mar 20, 2024
Thank you so much for taking the time to leave us such a great review. We value your feedback so much since it helps us to ensure we provide the best service possible. We are so happy you enjoyed your stay with us and can't wait to see you again in the future!

10/10 Excellent

Kimberlee

Travelled with group
Excellent property and service
Stayed 1 night in Mar 2024
Response from Monica on Mar 10, 2024
Thank you so much for taking the time to leave us such an amazing review! We appreciate the feedback as it helps us ensure the best possible service. We hope you enjoy the conference tomorrow and get to host you again in the future!

10/10 Excellent

Gloria

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
I have stayed at this place a few times, I like everything, the only thing I would love to ask is, Can you add, Vanilla cream for the coffee please? Thanks
Stayed 1 night in Mar 2024
Response from Monica on Apr 1, 2024
Thank you so much for taking the time to leave us such a great review! We appreciate your feedback as it helps us to ensure we provide the best service possible. We will pass along the request for vanilla creamer to our purchasing department. We are so happy you enjoy staying with us and look forward to hosting you again!

10/10 Excellent

Sue

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and quiet. Had a nice breakfast selection.
Stayed 1 night in Mar 2024
Response from Monica on Mar 10, 2024
Thank you so much for taking the time to leave us such a great review! We appreciate the feedback as it helps us to ensure we are providing the best service possible. We hope to see you again in the future!

10/10 Excellent

Rose, Carson

Liked: Amenities, property conditions & facilities
Efficient and friendly service
Stayed 4 nights in Feb 2024
Response from Monica on Mar 10, 2024
Thank you so much for taking the time to leave us an awesome review! We are so happy you enjoyed your stay with us and hope to see you again in the future!

10/10 Excellent

Nidia

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience in property
Stayed 2 nights in Feb 2024
Response from Monica on Mar 10, 2024
Thank you so much for taking the time to leave us a review. We appreciate the feedback and look forward to hosting you again in the future!

10/10 Excellent

C

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
In a business area, no nearby restaurants. Only negative. Staff was great, got the exact room we needed, free ice cold bottles of water on checkin. Offered late checkout at no charge. Room was very clean,and the mattresses eere very comfortable. Highly recommend
Stayed 1 night in Feb 2024
Response from Monica on Feb 27, 2024
Thank you so much for taking the time to write a review. We appreciate the feedback and are so happy you enjoyed your stay with us. We hope to see you again in the future!

10/10 Excellent

Emily

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was exactly what we needed for this trip!
Stayed 1 night in Feb 2024
Response from Monica on Feb 26, 2024
Thank you so much for taking the time to leave us such an amazing review! We are so happy we could be a positive part of your trip. We hope to see you again in the future!

8/10 Good

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient location to Bernardo Winery. Ease of checkin.
Stayed 1 night in Feb 2024
Response from Monica on Feb 26, 2024
Thank you so much for taking the time to leave a review. We appreciate the feedback and hope to see you again in the future!

10/10 Excellent

Victor

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Monica on Feb 11, 2024
Thank you so much for taking the time to leave us a wonderful review! We are so happy to hear that you enjoyed your stay with us. We hope to see you again in the future!

10/10 Excellent

Gina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Monica on Jan 9, 2024
Thank you so much for taking the time to leave an outstanding review! We appreciate the feedback and are so happy you enjoyed your stay. We hope to see you in the future!

10/10 Excellent

jill

Travelled with partner
Liked: Amenities
Dante was fast!! Much appreciated!!!
Stayed 1 night in Jan 2024
Response from Ivan on Feb 9, 2024
Thank you so much for the top score and the candid words regarding Dante. I will be sure to commend his great work and share it with the rest of the team.We are delighted to know you had a great experience!

10/10 Excellent

Jean

Liked: Property conditions & facilities
Response from Ivan on Feb 9, 2024
Thank you so much for the top score. We are delighted to know that you enjoyed your stay!

6/10 Okay

Larmen

Stayed 2 nights in Dec 2023
Response from Ivan on Feb 9, 2024
Thank you for taking the time to review your recent stay. We certainly pride ourselves on delivering a memorable experience to our guests and it appears we have some room for improvement. Please accept my apologies for the inconveniences experienced.

10/10 Excellent

Jacob

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean. Staff was ama,inf.
Stayed 2 nights in Dec 2023
Response from Ivan on Feb 9, 2024
Thank you for taking the time to respond to review your recent stay. We certainly pride ourselves on delivering a memorable experience to our guests and we are happy to know you enjoyed your stay!

8/10 Good

Dan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Dec 2023
Response from Monica on Dec 29, 2023
Thank you so much for taking the time to leave a review. We appreciate the feedback and are happy to hear you enjoyed your stay with us. We looking forward to welcoming you back in the future!

10/10 Excellent

Pauline, Henderson

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only negative about this property is they offer free breakfast in the morning but the staff were not replenishing the food on the buffet when it was gone in a timely manner.
Stayed 1 night in Dec 2023
Response from Ivan on Feb 9, 2024
Thank you for your top review and for grading us with a 5!I am very sorry about the experience you had with us at breakfast. I will be sure to look into this as we need to make sure we always have plenty of food during our entire breakfast times. Thank you so much for sharing your experience as it allows us to focus on delivering a much better service.

8/10 Good

Timothy James

Travelled with family
Liked: Cleanliness, staff & service
Clean and gets job done. Parking fee is ridiculous. Staff was very friendly.
Stayed 5 nights in Dec 2023
Response from Monica on Dec 26, 2023
Thank you so much for taking the time to leave us a review. We appreciate the feedback as it helps us to improve. We're so happy to hear despite the parking fee you still enjoyed your stay. Again, thank you for taking the time to leave a review and hope you have an amazing rest of 2023!

10/10 Excellent

Soheil

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Monica on Dec 26, 2023
Thank you so much for your amazing review. We are delighted to know that you had a pleasant experience staying with us. We look forward to hosting you again in the future!

10/10 Excellent

Maribel

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Monica on Dec 20, 2023
Thank you so much for your amazing review. We are delighted to know that you had a pleasant experience staying with us. We look forward to hosting you again in the future!

10/10 Excellent

Brooke

Liked: Cleanliness, staff & service, property conditions & facilities
Good stay.
Stayed 1 night in Dec 2023
Response from Monica on Dec 12, 2023
Thank you so much for your great review. We are delighted to know that you had a pleasant experience staying with us. We look forward to hosting you again in the future!

10/10 Excellent

Steven

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Monica on Dec 9, 2023
Thank you so much for your great review. We are delighted to know that you had a pleasant experience because of our staff! We look forward to hosting you again in the future!

8/10 Good

Eric

Liked: Cleanliness, staff & service, property conditions & facilities
I was not happy that they charged 10 dollars for parking. The hotel is located in a comercial district and plently of parking in Poway CA. No one charges for parking in this area. Its just a way to get more money.
Stayed 2 nights in Dec 2023
Response from Monica on Dec 9, 2023
Thank you for taking the time to leave us a review as it helps us to improve things for any future stays. I apologize that you are upset about the parking fee. We try to make sure it is clearly stated on all booking sites, so you know what to expect. We charge this small fee to offset the upkeep of the parking lot to insure it is pleasant looking. Thank you for staying with us and taking the time to give us feedback.

8/10 Good

Zachary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Monica on Dec 9, 2023
Thank you so much for your good review. Please don't hesitate to reach out to let us know how we could have made your stay a 10 out of 10. We hope to see you again in the future!

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Monica on Dec 9, 2023
Thank you so much for your great review. We are delighted to know that you had a pleasant experience because of our staff! We look forward to hosting you again in the future!

10/10 Excellent

Brian

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Diego was very friendly upon check in. Nice room. Clean. Excellent breakfast. Would recommend.
Stayed 1 night in Nov 2023
Response from Hotel Management on Nov 28, 2023
Thank you for choosing our hotel! We greatly appreciate you staying with us and leaving a very positive review. We hope to host again in the future!

2/10 Terrible

cynthia, La habra

Stayed 1 night in Nov 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel for our stay
Nice clean room but a/c was making a sound. Front desk staff nicely moved us to different room, said parking fees would be comped, which was nice but I didn’t know there was a parking fee. Then, at checkout, fees weren’t comped so that didn’t set well. Overall, it’s a clean, friendly hotel and I recommend it. Breakfast is nice, too.
Stayed 2 nights in Nov 2023
Response from Hotel Management on Nov 21, 2023
Thank you for reviewing your stay in a positive way despite the issues that occurred. Please accept my apologies for any inconvenience experienced. We would love to know what can be done to improve our service, so please feel free to contact me directly at the hotel to share more in-depth information about your stay! Thank you very much for staying with us.

10/10 Excellent

Alfredo

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nive
Stayed 1 night in Oct 2023
Response from Monica on Nov 16, 2023
Thank you for choosing our hotel! We greatly appreciate you staying with us and leaving a very positive review. We look forward to hosting you again in the future!

10/10 Excellent

Harold

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Professional, friendly staff. We look forward to visiting again.
Stayed 1 night in Nov 2023
Response from Monica on Nov 15, 2023
Thank you so much for your great review. We are delighted to know that you had a pleasant experience because of our staff! We look forward to hosting you again in the future!

10/10 Excellent

Emely

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Monica on Nov 14, 2023
Thank you for choosing our hotel! We greatly appreciate you staying with us and leaving a very positive review. We look forward to hosting you again in the future!

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great no nonsense hotel and efficient staff.
Stayed 1 night in Nov 2023
Response from Ivan on Nov 13, 2023
Thank you for taking the time to review your recent stay. We certainly pride ourselves on delivering a memorable experience to our guests and we are happy to know you enjoyed your stay!

10/10 Excellent

Al

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Ivan on Nov 3, 2023
Thank for the great review, Al!We are very happy to know you had a great stay!

10/10 Excellent

Margaret, Irvine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Met our expectations!
Stayed 1 night in Oct 2023
Response from Ivan on Oct 23, 2023
Dear Margaret, I am very happy to see that you had a great stay! Thank you so much for staying with us and taking the time to send this very candid review.

8/10 Good

Isabelle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The employee at the reception ( check in) was really nice with all clients :-)
Stayed 1 night in Oct 2023
Response from Ivan on Oct 20, 2023
Hi Isabelle, Thank you so much for staying with and leaving such a nice review. I am glad to know that Monica was very nice to all clients while you were checking in! Your feedback is very appreciated.

10/10 Excellent

Elisa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, good service, easy and quick check in. Hood breakfast selection. Nice and comfy
Stayed 1 night in Oct 2023
Response from Ivan on Oct 15, 2023
Thank you so much for your great review. We are delighted to know that you had a nice and comfy stay! We look forward to hosting you again in the future!

6/10 Okay

Janet

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Ivan on Oct 20, 2023
Thank you for reviewing your stay. Please accept my apologies for the inconveniences experienced. If you feel like sharing any comments that can help us improve our service, please do not hesitate to contact us directly.

10/10 Excellent

Carlos

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great.the staff so kind and helpful
Stayed 2 nights in Oct 2023
Response from Monica on Oct 15, 2023
Thank you for staying with us and thank you for taking the time to do our survey. At Hampton Inn & Suites San Diego-Poway, we always strive to share the light and warmth of hospitality. Your feedback is greatly appreciated and shared with our team. We certainly pride ourselves on delivering a memorable experience to our guests and we are glad to hear that you enjoy staying with us here in Poway. We appreciate your loyalty, and we look forward to having you in the future!

4/10 Poor

Schnell

Stayed 3 nights in Oct 2023
Response from Ivan on Nov 3, 2023
Thank you for reviewing your stay. Please accept my apologies for any inconvenience experienced. We would love to know what can be done to improve our service, so please feel free to contact me directly at the hotel to share more in-depth information about your stay! Thank you very much for staying with us.

10/10 Excellent

Donna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Always stay here
Whenever I go to visit family in CA I always stay at the Poway Hampton Inn and Suites. I can always expect great service and a clean, comfortable room. I wish the chain did not switch their soap products as I am very allergic to many fragrances. Also, some of the cleaning products/sprays used are not allergy friendly.
Stayed 4 nights in Oct 2023
Response from Monica on Oct 15, 2023
Thank you for staying with us and thank you for taking the time to do our survey. At Hampton Inn & Suites San Diego-Poway, we always strive to share the light and warmth of hospitality. As a returning guest, your feedback is greatly appreciated and shared with our team. We certainly pride ourselves on delivering a memorable experience to our guests and we are glad to hear that you enjoy staying with us here in Poway despite the issues with cleaning products or soaps. We do have some of our older stuff still on property so next time you're here ask to see if it is something that is better! We appreciate your loyalty, and we look forward to having you in the future!

6/10 Okay

Eric

Liked: Cleanliness, staff & service
I've stayed at Hampton Inn's many times over the past 10 years as I've found them to be consistent for quality and value. Unfortunately, this Poway H.I., fell a little below the mark. The room carpet was worn and stained, the bathroom vent was laboring and loud and the thermostat was glitchy and in the evening when I needed the room to be cool, the air conditioning would shut off despite me having the setting at 68 F. and become uncomfortable for 5-10 minutes before coming on again. The staff were really nice and accommodating however at check in, the computers were slow and it took them about 15 minutes to get me checked in despite me being the only one at the desk. Around 9pm, I went down to the little shop at the front desk to purchase some Tylenol, ibuprofen or aspirin, for a raging headache. Their small area for such things was near empty with just a few Claritin packages and not much else. Breakfast was really good and up to the high standards of H.I. and the breakfast area was very nice. Overall I would give this Hampton Inn a 5 out of 10 whereas most I've been in were a 8, 9 or 10.
Stayed 1 night in Oct 2023
Response from Ivan on Oct 9, 2023
Dear Eric, Thank you for taking the time to review your stay. I am sorry that check-in was delayed, as well as the issues with the room, and that our suite shop was not fully stocked. I will use your comments to reinforce the importance of attention to details. We will make sure that these were isolated incidents, and that our property is running smoothly and spotless.