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Reviews of Comfort Inn Chula Vista San Diego South

2.5 out of 5
Comfort Inn Chula Vista San Diego South
91 Bonita Rd, Chula Vista, CA

Reviews

7.8

Good

Rating 10 - Excellent. 400 out of 1012 reviews" "
Rating 8 - Good. 306 out of 1012 reviews" "
Rating 6 - Okay. 125 out of 1012 reviews" "
Rating 4 - Poor. 94 out of 1012 reviews" "
Rating 2 - Terrible. 87 out of 1012 reviews" "

7.8/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love this hotel . It’s my favorite spot to stay here . Thank for the hospitality
Stayed 1 night in Apr 2024

10/10 Excellent

Maria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very pleasant experience, staff was great.
Stayed 1 night in Apr 2024

10/10 Excellent

Carla

Business traveller
Liked: Property conditions & facilities
The staff is professional, and the rooms are very clean. The cleaning staff very friendly and they do an excellent job!
Stayed 1 night in Apr 2024

10/10 Excellent

Karen

Liked: Cleanliness
Stayed 1 night in Apr 2024

8/10 Good

Juan

Business traveller, Travelled with partner
Liked: Amenities
Staff provided very supportive services I happened to experience some back pain sciatica and staff was attentive and offered assistance. Not much was needed, but the fact that assistance was offered was outstanding. We did not get a name but he attended the front desk on April 9th we arrived at the hotel around 3:30 pm or thereabouts.
Stayed 1 night in Apr 2024

10/10 Excellent

Steve

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The counter guy Art is very friendly, always provides best service. Especially this month: I got sudden sick and couldn't go on my scheduled date, tried to call the hotel and Expedia to reschedule my reservation, got denied. When Art found out I didn't show up, he then automatically offer extended help, asked his supervisor to give me(a loyal customer who goes every month) an exception and canceled my reservation for me with the refund! I will always remember his kindness, and continue book room on my monthly business trips.
Stayed 1 night in Apr 2024
Response from Reyna on Apr 12, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn Chula Vista San Diego South.We sincerely appreciate and value your feedback as a Choice Privileges member. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.Your loyalty is important to us. Please visit us again soon!Sincerely,Reyna FitchGeneral managerComfort Inn Chula Vista San Diego South

10/10 Excellent

Ramona

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The location was good for visiting SeaWorld in the zoo. But it was pretty old and the keys were very faulty. The staff were nice and had a mediocre breakfast offering
Stayed 4 nights in Mar 2024

6/10 Okay

Paul

Travelled with partner
Liked: Staff & service
Disliked: Amenities
The staff was very polite and professional. The facility itself was lacking. One of the two elevators was out of order the entire stay. The coffee in the lounge was cold two days in a row. There was a wet washcloth hanging on the shower curtain rod when we checked into our room. The only entrance to the facility was through the front but the only available parking was in the back of the facility so you had to walk from the back of the building to the front, wait for the single working elevator, then walk to the back of the facility again just to get to your room. Also, chilaquiles makes for a terrible breakfast option in a steamer tray. It's just soggy chips. This was the cheapest hotel in the area and I can see why.
Stayed 2 nights in Mar 2024
Response from General Manager on Apr 1, 2024
Dear Guest,Thank you very much for your comments. We are glad to read that you like our location. We hope to see you again soon. Regards,Reyna Fitch

4/10 Poor

Sam

Travelled with family
Disliked: Cleanliness, property conditions & facilities
-When we arrived home, we were shocked to see an additional charge for the safe... $1/night for the safe in the room (room tax) Who charges for having a safe in the room??? This is ridiculous. -The door to the pool never worked and we had to get assistance from the desk every time and had to wait a few times as they weren't at the desk. -The breakfast was ok but definitely but a bit disappointing as far as options. -The hot tub was so dirty one of the nights and it smelled like sewer... the next night it was clean and didn't smell so maybe the maintenance isn't done every night.
Response from Reyna Fitch/GM on Apr 1, 2024
Dear Guest,thank you for your comments. We appreciate your feedback. I am glad you enjoyed your stay with the exception of the smell in the Jacuzzy I’m sure our staff will be more careful next time. We hope to see you soon.Regards,

10/10 Excellent

Alma

Stayed 1 night in Mar 2024

10/10 Excellent

Joanna, La Verne

Stayed 2 nights in Mar 2024
Response from Reyna Fitch/GM on Mar 26, 2024
Dear Guest,We are delighted to read your comments. Every staff member at The Comfort Inn Hotel Thanks you for staying here. We hope to see you soon.

10/10 Excellent

Colleen, Ventura

Stayed 1 night in Mar 2024
Response from Reyna Fitch/Gm on Apr 1, 2024
We appreciate your comments. Everyone here thanks you. We are happy that you enjoyed breakfast and that we met your expectations. We hope you come visit us again. I am sure our staff will be delighted to provide you with excellent service one more time.

8/10 Good

Ted

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Free breakfast with many options. Toilets needed improvements in our two rooms.
Stayed 3 nights in Mar 2024
Response from Front Desk on Mar 14, 2024
Thank you for your feedback, your opinion means a lot.

10/10 Excellent

Marilyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Front Desk on Mar 14, 2024
Thank you :)

10/10 Excellent

Veronica, Whittier

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Reyna Fitch/GM on Mar 4, 2024
Dear Guest,Thank you very much for your comments. We are glad to read that you like our location. We hope to see you again soon. Regards,Reyna FitchGeneral Manager

10/10 Excellent

Ariana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Convenient near freeway
Stayed 1 night in Feb 2024
Response from Reyna Fitch/Gm on Feb 29, 2024
Thank you so much for such a great review! We hope that you’ll be back with us soon to enjoy some more of The Comfort Chula Vista.

8/10 Good

Gleslie

Liked: Cleanliness, staff & service, property conditions & facilities
It was good
Stayed 2 nights in Feb 2024
Response from Reyna Fitch/Gm on Feb 29, 2024
Thank you for the 5star review! We are so happy to hear that you enjoyed your time here with us! We hope to see you soon.

4/10 Poor

Jose

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Reyna Fitch on Feb 29, 2024
Thank you for taking the time in leaving us a review and feedback on our property. We apologize that the room did not exceed your expectations and was dirty, I will be sure to send this information to our housekeeping director. Nothing means more to us than providing a great guest experience, and I apologize that we let you down in this way. We'll do better for you next time.Sincerely,

2/10 Terrible

Sandra

Travelled with partner, Travelled with group
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Received a call early in the day of my check in saying I was being sent to another hotel due to a flood at Comfort Inn. Then, a few hours later got another call saying I was being reinstated to the Comfort Inn as they had an extra room. We had a late check in. When we got there, it showed I had checked in & out the previous day. It took Steve a while to find us a room and the room was dirty. Another room was given to us but the whole experience was horrible, specially when you’re tired and just want to get some sleep. Steve did his best to find a solution and I don’t blamed him but the lady who contacted me earlier in the day with all the switching back & forth. That person messed it up. I will not be using Comfort Inn moving forward.
Stayed 1 night in Feb 2024
Response from Reyna Fitch/Gm on Feb 21, 2024
Dear Sandra,We apologize for the experience that you had during your stay. We thank you for letting us know where we need to improve as we are always thriving to do better. We have many rooms to clean, and we do our best to keep them spotless. We are working hard to make sure that we provide a room that is beyond our guests’ expectations. Therefore, we apologize. We hope that you give us another opportunity to demonstrate that we are a very clean hotel. We hope you visit us again. Sincerely, Reyna FitchGeneral Manager

2/10 Terrible

Izza Paola Mae

Travelled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
Not so friendly staff. Tv is broken called couple of times and they didnt care .we stayed for 5nights and they didnt fix it. Asked for towels didnt get any. In the middle of the night its noisy
Stayed 5 nights in Feb 2024
Response from Reyna Fitch/GM on Feb 13, 2024
We appreciate the feedback, we understand that everyone has a level of comfort and it seems we missed the mark, we are sorry and we wish you the best of luck in your travels.

8/10 Good

Joanna

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
staff was friendly, good hotel.
Stayed 1 night in Feb 2024
Response from Reyna Fitch/GM on Feb 13, 2024
Dear Guest, Thank you so much for your comments. We are very happy that you enjoyed your stay. We hope you come again. On behalf of all of our staff,Thank you .

10/10 Excellent

Carmen

Liked: Cleanliness, staff & service, property conditions & facilities
I usually stay here when vacationing in San Diego
Stayed 2 nights in Feb 2024
Response from Reyna Fitch/Gm on Feb 13, 2024
We appreciate your comments. Everyone here thanks you. We are happy that you enjoyed breakfast and that we met your expectations. We hope you come to visit us again. I am sure our staff will be delighted to provide you with excellent service one more time.

8/10 Good

Shana

Liked: Cleanliness, staff & service, property conditions & facilities
Property outdated but comfortable.
Stayed 3 nights in Feb 2024
Response from Reyna Fitch/Gm on Feb 13, 2024
We appreciate the feedback, we understand that everyone has a level of comfort and it seems we missed the mark, we are sorry and we wish you the best of luck in your travels.

8/10 Good

alex

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Feb 2024
Response from Reyna Fitch on Feb 6, 2024
Dear Guest,Thank you very much for your comments. We are glad to read that you like our location. We hope to see you again soon. Regards,

4/10 Poor

Areli

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Jan 2024
Response from Reyna Fitch/GM on Feb 6, 2024
Dear Guest, Thank you for your comments. Holidays are where we put all hands-on deck to maintain high levels of service. It is only on rare occasions that we fail to provide great customer service. We hope that you will grant us another opportunity to host you at our hotel. We can assure you will have a more pleasant experience.

10/10 Excellent

Vielahni

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Reyna Fitch/GM on Feb 3, 2024
Dear Guest, Thank you so much for your comments. We are very happy that you enjoyed your stay. We hope you come again. On behalf of all of our staff,Thank you .

8/10 Good

Carolina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had already stayed here before and that’s why my husband and I had decided to stay here once again. Everything was up to par but in this instance we felt that the bed was a bit hard on our backs and hips. Not sure if they changed them since our last stay or it’s just us. Other than that all was good. We loved that we got to eat chilaquiles for breakfast!! More hotels with breakfast should offer it!! It was good!
Stayed 2 nights in Jan 2024
Response from Reyna Fitch/Gm on Feb 2, 2024
Dear Guest, Thank you so much for your comments. We are very happy that you enjoyed your stay. We hope you come again. On behalf of all of our staff,

8/10 Good

SHEILA

Stayed 2 nights in Jan 2024
Response from Reyna Fitch/Gm on Feb 2, 2024
Dear Guest, Thank you so much for your comments. We are very happy that you enjoyed your stay. We hope you come again. On behalf of all of our staff,

10/10 Excellent

Mario Falomir

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Buena ubicación, limpieza y buen servicio
Stayed 1 night in Jan 2024
Response from Reyna Fitch/Gm on Feb 2, 2024
Dear Guest,Thank you very much for your comments. We want to make sure every guest that comes through our doors receives excellent service. We are glad we were able to achieve that.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property fit my needs for this trip. The breakfast was great.
Stayed 3 nights in Jan 2024
Response from Reyna Fitch/Gm on Feb 2, 2024
We appreciate your comments. Everyone here thanks you. We are happy that you enjoyed breakfast and that we met your expectations. We hope you come to visit us again. I am sure our staff will be delighted to provide you with excellent service one more time.

10/10 Excellent

Brian

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Nice place that was a good price and very convenient for our needs
Stayed 1 night in Jan 2024
Response from Reyna Fitch/Gm on Feb 2, 2024
Thank you for your comment, your experience is what we expect to achieve with every customer that walks in our lobby. Our staff will be very happy to learn that we have accomplished our goal with you. We look forward to your next visit. We are at your service.

8/10 Good

Arturo

Travelled with partner
Liked: Staff & service, amenities
Receptionist was really friendly
Stayed 1 night in Jan 2024
Response from Reyna Fitch/Gm on Feb 2, 2024
Dear Guest,Thank you very much for your comments. We want to make sure every guest that comes through our doors receives excellent service. We are glad we were able to achieve that.

4/10 Poor

Melinda

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don’t believe everything you see on the website
First of all the pictures are deceiving I thought it was gonna be a little bit more fancier. Everything was torn down the front entrance. You couldn’t even walk into. The parking was ridiculous. I wish we could’ve canceled. The Jacuzzi was so dirty inside rooms were musty and dirty smelled.
Stayed 1 night in Jan 2024
Response from Reyna Fitch/GM on Jan 17, 2024
Dear guest,We apologize for the experience that you had during your stay. We thank you for letting us know where we need to improve as we are always thriving to do better. We have many rooms to clean, and we do our best to keep them spotless. We are working hard to make sure that we provide an excellent stay to all our guests . Therefore, we apologize. We hope that you give us another opportunity to demonstrate that we are a very clean hotel. We hope you visit us again. Sincerely,

2/10 Terrible

Launa

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Reyna Fitch/Gm on Jan 17, 2024
thank you for taking the time to speak about your experience. We appreciate your comments.

8/10 Good

Lita

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Professional and welcoming staff.
Stayed 3 nights in Jan 2024
Response from Reyna Fitch/Gm on Jan 17, 2024
Thank you for staying with us. We appreciate your comments. We are happy to learn that you liked our rooms and that our services fulfilled most of your needs. We appreciate you letting us know about our service. We hope you will visit us again soon. Thank you for your feedback.

8/10 Good

Wayne

Business traveller, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Staff were great
Stayed 1 night in Jan 2024
Response from Reyna Fitch/GM on Jan 12, 2024
Dear Guest,We are delighted to read your comments. Every staff member at The Comfort Inn Hotel Thanks you for staying here. We hope to see you soon. Sincerely,

8/10 Good

Rodolfo

Stayed 2 nights in Jan 2024
Response from Reyna Fitch/Gm on Feb 2, 2024
Dear Guest,Thank you very much for your comments. We want to make sure every guest that comes through our doors receives excellent service. We are glad we were able to achieve that.

2/10 Terrible

Dana

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Reyna Fitch/GM on Jan 12, 2024
We are sorry that you were not happy with your stay. We apologize. Our last renovation was in 20145 and since then we have upgraded many features in our rooms. We hope that you will give us another opportunity in the near future.Sincerely,

10/10 Excellent

Vanessa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from FRONT DESK on Jan 9, 2024
Dear,On behalf of our entire team we thank you for trusting us with your stay our priority is to make sure that you feel welcomed and safe. We are happy to know that our staff was able to help you during your entire stay. We hope to see you soon and make it a pleasant stay again for you. Thank you again for your time and service.

10/10 Excellent

Mari

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable
No worries, no problems! Very comfortable stay.
Stayed 6 nights in Dec 2023
Response from CASS on Jan 9, 2024
Dear,On behalf of our entire team we thank you for trusting us with your stay our priority is to make sure that you feel welcomed and safe. We are happy to know that our staff was able to help you during your entire stay. We hope to see you soon and make it a pleasant stay again for you. Thank you again for your time and service

10/10 Excellent

Adi

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from CASS on Jan 9, 2024
Dear,On behalf of our entire team we thank you for trusting us with your stay our priority is to make sure that you feel welcomed and safe. We are happy to know that our staff was able to help you during your entire stay. We hope to see you soon and make it a pleasant stay again for you. Thank you again for your time and service.

10/10 Excellent

Kevin

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Great stay
Stayed 1 night in Dec 2023
Response from CASS on Jan 9, 2024
Dear We appreciate you taking the time to provide us with such detailed feedback about your stay. I am very sorry to hear that a few things during your stay did not meet your expectations. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 Excellent

Salvador

Stayed 2 nights in Dec 2023
Response from CASS on Jan 9, 2024
Thank you, for taking the time to give us your feedback. Your opinion matters to us. We’re so happy to hear you had a great experience her with us. Your review made our day! Our whole team works very hard to keep our customers happy, but we can only do it thanks to amazing customers like you. Thanks again, and we hope to serve you again soon.Dear,On behalf of our entire team we thank you for trusting us with your stay our priority is to make sure that you feel welcomed and safe. We are happy to know that our staff was able to help you during your entire stay. We hope to see you soon and make it a pleasant stay again for you. Thank you again for your time and service.

10/10 Excellent

Jamil

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
You have to stay 4 nights so they can clean your room, otherwise your room will not be serviced
Stayed 2 nights in Dec 2023
Response from CASS on Jan 9, 2024
Dear We appreciate you taking the time to provide us with such detailed feedback about your stay. I am very sorry to hear that a few things during your stay did not meet your expectations. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

6/10 Okay

Hugo

Stayed 3 nights in Dec 2023
Response from CASS on Jan 9, 2024
Dear - On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us, and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.Thank you, for taking the time to give us your feedback. Your opinion matters to us. We’re so happy to hear you had a great experience her with us. Your review made our day! Our whole team works very hard to keep our customers happy, but we can only do it thanks to amazing customers like you. Thanks again, and we hope to serve you again soon.

10/10 Excellent

Carlos

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from CASS on Jan 9, 2024
Dear,On behalf of our entire team we thank you for trusting us with your stay our priority is to make sure that you feel welcomed and safe. We are happy to know that our staff was able to help you during your entire stay. We hope to see you soon and make it a pleasant stay again for you. Thank you again for your time and service

10/10 Excellent

Roman

Stayed 1 night in Dec 2023
Response from CASS on Jan 9, 2024
Dear Valued Guest,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us, and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

10/10 Excellent

Howard, Pasadena

Stayed 1 night in Dec 2023
Response from CASS on Jan 9, 2024
Dear Valued Guest,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us, and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

2/10 Terrible

Keira

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Reyna Fitch on Jan 1, 2024
Thank you for choosing to stay at The Comfort Inn during your time here in the Chula Vista area.

10/10 Excellent

Lalo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Reyna Fitch on Jan 1, 2024
Thank you very much for the kind review. We are so pleased to hear that you enjoyed so many parts of your time with us! We hope to see you soon/ happy to hear you had such a great time staying with us! Thank you again for choosing to stay at The Comfort Inn, we are looking forward to having you stay with us again