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Water from the Bathroom sink was extremely hot & there was no hair dryer.
Eliana
Stayed 1 night in Apr 2024
6/10 Okay
Patricia
Business traveller
Apr 9, 2024
Liked: Staff & service
I was on the second floor. During my stay 2-3 times I had to get my key exchanged to open my door. The door would flash Red and Green and once maintenance had to come and recharge the doors battery. I had gone down 3 times while carrying my breakfast to get my door open. The first time the front desk Manager was on a personal phone call with his girl friend (It was that obvious and the other female staff knew it too). Unfortunately the Desk Manager just gave me another set of key cards and I went back again carrying my breakfast and they didn’t work either. The third time he sent the maintenance man up to charge the door lock. I was almost late for my Court Case. That was the reason I was in town. I don’t know if there is anything that can be done about the Weed Smell permeating the hallways. Fortunately it did not make it inside my room. The breakfast was very good when I finally got to eat it the first day. The other days were good as well. I like to grab and go and eat in my room while I get ready. Every time I left my room I was concerned I would be locked out and have to go back down stairs and get cards and then a maintenance man.
Room was clean and the staff was nice. Stayed for a weekend to attend a rave so we were hardly in the room. Not to mention the continental breakfast was an added plus. Definitely will stay again.
Kimberly
Stayed 2 nights in Mar 2024
Response from Taylor on Apr 3, 2024
Thank you for staying with us and thank you for sharing your experience. We hope to welcome you back next time!
i lived how quiet and calm it was. Super convenient getting to and from the NOS Center. One thing i didnt like was not having parking coming back from the even. the parking was full, had to park in the jack in the box next door.
Cecilia
Stayed 2 nights in Mar 2024
Response from Taylor on Mar 28, 2024
Thank you so much for your detailed feedback. I want to apologize for the trouble parking and assure you we are actively working on several solutions (like parking passes with towing). We hope to welcome you the next time you are visiting NOS center!
The staff was amazing from front desk to the breakfast service everyone was so nice. The room was really clean and cozy my husband and I will defiantly be staying again soon
Raquel
Stayed 2 nights in Mar 2024
Response from Taylor on Mar 28, 2024
Thank you so much for your detailed feedback. We hope to welcome you back soon!
Good food. Clean and well equipped room. Train close in the middle of the night and truck noise from freeways
Laurel
Stayed 1 night in Mar 2024
Response from Edgar on Mar 23, 2024
Hi laurel,I apologize for the noisy train, Hopefully next time you visit us its not that noisy, the freeway side tends to be the quieter side. Remember we can always switch you rooms if we do have it available.
10/10 Excellent
GARY
Mar 11, 2024
GARY
Stayed 1 night in Mar 2024
Response from Taylor on Apr 3, 2024
Thank you
6/10 Okay
Jenay
Travelled with family
Mar 10, 2024
Homeless camped around property. Walls very thin. Front desk ignores us while standing there waiting to check out and helps people after us.
Jenay
Stayed 3 nights in Mar 2024
Response from Taylor on Apr 3, 2024
I am sorry about your experience. Thank you for staying with us and thank you for sharing your feedback.
Fridge was not clean when we checked into our room (still contained various items left behind by the previous guests). Breakfast food was fine, but serving utensils and dishes did not appear to be clean. Other guests were shouting in the halls and making lots of noise due to some kind of domestic dispute situation in the early morning hours.
Christopher
Stayed 2 nights in Mar 2024
Response from Taylor on Apr 3, 2024
Thank you for staying with us and thank you for sharing your experience. I am sorry about anything less than perfect-- please note we have a "clean promise" and if you have any issues in your room after check in, you can call us and we will make it right. We hope to welcome you back next time!
We stayed for the weekend for a soccer tournament and this location was super conveniently located next to the freeway. Easy to find parking. Wish there were charging stations available closer or at this location for guests.
Elizabeth
Stayed 2 nights in Feb 2024
Response from Jonnie on Feb 26, 2024
Hello Elizabeth , Thank you so much for your feedback!
Very nice hotel. Beautiful and clean and the bed was very comfortable but there is a very noisy train close by that kept blowing its horn about every 30 minutes throughout the night. That’s the only problem we had.
Cindy
Stayed 1 night in Jan 2024
Response from Jonnie on Jan 13, 2024
Thank you o much for your feedback! We are so sorry about the train.
Overall the stay was great! I would definitely stay again. There was an issue with the restroom/shower area and that is why the average score for cleanliness.
Verified traveller
Stayed 1 night in Jan 2024
Response from Jonnie on Jan 13, 2024
Thank you so much for your feedback! We hope to see you again soon!