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InterContinental San Antonio Riverwalk, an IHG Hotel – Avis

4 out of 5
InterContinental San Antonio Riverwalk, an IHG Hotel
111 East Pecan Street, San Antonio, TX

Avis

7,0

Bien

Note de 10 – Excellent, d’après 290 avis sur 1002." "
Note de 8 – Bien, d’après 267 avis sur 1002." "
Note de 6 – Acceptable, d’après 197 avis sur 1002." "
Note de 4 – Médiocre, d’après 140 avis sur 1002." "
Note de 2 – Terrible, d’après 108 avis sur 1002." "

7,6/10

Propreté

7,8/10

Service et personnel

7,0/10

Commodités

7,2/10

État et installations de l’hébergement

6,0/10

Écoresponsabilité

Avis

8/10 – Bien

julien

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 2 nuits en mai 2019
Front Office Managment Tean a répondu le 11 mai 2019
Hello Julien, Thank you so much for staying with us. We hope that if your travel plans bring you back to San Antonio that you will stay with us again!

10/10 – Excellent

Michael

6/10 – Acceptable

Harold

Séjour de 2 nuits en février 2021

2/10 – Terrible

Voyageur vérifié

Voyage de couple
We arrived at 11p from Detroit, Michigan. We got to the grounds of the hotel and it was CLOSED!! Totally shut down. We had no warning and Expedia never notified me. I had to scramble to find another hotel in the area. We ended up at the Hilton Garden near the Riverwalk. Which was closer to the Alamo and other attractions.
Séjour de 3 nuits en juin 2021

6/10 – Acceptable

Akeisha

Points faibles : Propreté, service et personnel et confort de la chambre.
When we checked in the room was not clean we made it. Open the door to find the previous people food and trash.
Séjour de 2 nuits en mai 2021

2/10 – Terrible

David

Séjour de 3 nuits en mai 2021

6/10 – Acceptable

Moniqua

Voyage en groupe
Points forts : Propreté
Séjour de 1 nuit en mai 2021
K. Michael a répondu le 25 mai 2021
Thank you for your comments.

10/10 – Excellent

Voyageur vérifié

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
El agua de cortesía en habitación solo se otorga el primer día, si vas por varios días debes hacer uso de la que tiene costo.
Séjour de 2 nuits en mai 2021
K. Michael a répondu le 25 mai 2021
Thank you for your comments.

6/10 – Acceptable

Nathan

Points forts : Service et personnel
Dirty.
The room had dirty socks, hair in restroom and on towels. Not pleased with cleanliness.
Séjour de 2 nuits en mai 2021
K. Michael a répondu le 25 mai 2021
Thank you for your comments.

6/10 – Acceptable

Daniel

Voyage en famille
Points forts : Service et personnel
No ac
Ac was not working the time we stayed
Séjour de 4 nuits en mai 2021
K. Michael a répondu le 25 mai 2021
Thank you for your comments.

8/10 – Bien

Kathleen

Voyage en groupe
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 2 nuits en mai 2021
K. Michael a répondu le 25 mai 2021
Thank you for your comments.

4/10 – Médiocre

Voyageur vérifié

Voyage en famille avec de jeunes enfants, Voyage en famille
Points forts : Service et personnel
Points faibles : Propreté, commodités et état et installations de l’hébergement.
Its not a 4 star hotel, I will give less stars. It wasn’t clean :( a lot of hairs and a used shower cap in the bath.
Séjour de 1 nuit en mai 2021
K. Michael a répondu le 25 mai 2021
Thank you for your comments.

4/10 – Médiocre

Jonathan

Points faibles : Propreté, service et personnel et confort de la chambre.
Disappointing Stay
Upon arrival, we were informed that the Bar and Restaurant was closed, no mention of this before arrival. We could order food from stores around for delivery and pick up in the lobby. No cleaning services during our stay and if we required service we would have to leave the room for a minimum of 3 hours. No Valet parking, not a big deal but $24 a day self parking fee was a little surprising especially since it was very hiding in the other information about the hotel. Reqeusted a room with a walk in shower and we got a bathtub that was dirty, mildew on the tile and ceiling. The Bed and room were clean but old spring uncomfortable mattresses. Tried to get a Massage at the hotel, and our scheduled arranged massage no called no showed twice on us.
Séjour de 3 nuits en mai 2021
K. Michael a répondu le 25 mai 2021
Thank you for your comments.

6/10 – Acceptable

Voyageur vérifié

Voyage en famille, Voyage d’affaires
Points faibles : Service et personnel
Pick a better hotel in San Antonio
Hotel was completely empty and when I say empty, I mean no one was hardly there and the lobby/bottom floor was pretty much closed. Gift shop was closed and they only had breakfast on Sat/Sun and it was just grab and go store bought muffins. The $150 - $200 deposit hold on the room was ridiculous when most are $50. Very outdated, rooms were ehh for the price that was paid. Hotel is in a decent location, was able to walk to Riverwalk. The street level though is a little sketchy in places at certain times. I’d much rather stay at the other Wyndham Garden or just another hotel. I don’t recommend this one.
Séjour de 3 nuits en mai 2021
K. Michael a répondu le 25 mai 2021
Thank you for your comments.

10/10 – Excellent

Antiwan

Voyage en groupe
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Quick Stay
Staff was friendly, my room was clean, and my stay was quiet.
Séjour de 3 nuits en mai 2021
K. Michael a répondu le 25 mai 2021
Thank you for your comments.

8/10 – Bien

Jesus

Voyage en famille
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 2 nuits en mai 2021
K. Michael a répondu le 25 mai 2021
Thank you for your comments.

6/10 – Acceptable

Syed

Voyage d’affaires
Distasteful
Room was not ready up till 2.30 PM. I have to wait in the Lobby for one and half hour. No restaurant open in the premises for breakfast. I have to walk for half mile to have breakfast.
Séjour de 1 nuit en mai 2021
Rick a répondu le 25 mai 2021
Normal check in time is 3:pm

8/10 – Bien

Voyageur vérifié

Voyage en famille
Points forts : Service et personnel, confort de la chambre
tODO BIEN PERO SI NO AVISAS NO HACEN LIMPIEZA DE CUARTO, EL BAÑO TIRABA MUCHA AGUA AL BAÑARSE TENIAMOS TODO MOJADO
Séjour de 4 nuits en mai 2021
K. Michael a répondu le 25 mai 2021
Thank you for your comments.

2/10 – Terrible

Deshawn

Points faibles : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
The worst 4 star hotel ever been too.
The trip was horrible doing the fact the hotel did not clean rooms until you check the out. I stayed there 4 days which is 3 nights. Nothing is open no breakfast was accommodated. No free parking even though there was nothing open. Rooms do not have refrigerator or microwave. No entertainment . No maps giving out to the people that stay there. Front end is rude. They charge you $25 per day to Park your car in the garage. They charge you $6 for a bottle of water. There are no staff no nothing all there is is front and they do not have valet parking. In the rooms are small. I felt like I was staying at a Motel 6
Séjour de 1 nuit en mai 2021
K. Michael a répondu le 25 mai 2021
Thank you for your comments.

8/10 – Bien

Voyageur vérifié

Voyage en famille
Points faibles : Propreté
The staff is so friendly and helpful but the room was not clean, please focus on cleaning the rooms, the couch had too many spots, everything else is so good.
Séjour de 2 nuits en mai 2021
K. Michael a répondu le 25 mai 2021
Thank you for your comments.

6/10 – Acceptable

Gloria Elena

Voyage en famille, Voyage d’affaires
Points forts : État et installations de l’hébergement, confort de la chambre
Séjour de 2 nuits en mai 2021
K. Michael a répondu le 18 mai 2021
Thank you for your feedback.

2/10 – Terrible

Voyageur vérifié

Points faibles : Service et personnel, commodités et état et installations de l’hébergement.
Worst hotel & service ever. Room was freezing cold night 1; scorching hot night 2; room wasn’t cleaned; & new room for night 3 wasn’t ready when I returned - at midnight; Staff did nothing to make it better - & took no responsibility. Zero customer service effort at the management level. Bar/restaurant/room service closed - & no note about that on Expedia. No fridge in room so no way to bring your own food. Lobby hasn’t been updated ever - vintage 1970s. Stay elsewhere. Anywhere else.
Séjour de 3 nuits en mai 2021
K. Michael a répondu le 18 mai 2021
Thank you.

2/10 – Terrible

Voyageur vérifié

Séjour de 2 nuits en mai 2021

6/10 – Acceptable

Voyageur vérifié

Voyage en famille avec de jeunes enfants
Points forts : Commodités, état et installations de l’hébergement
Lobby was nice. Good location.
Séjour de 1 nuit en mai 2021
K. Michael a répondu le 17 mai 2021
Thank you

4/10 – Médiocre

Voyageur vérifié

Points forts : Propreté
Points faibles : Service et personnel, commodités et état et installations de l’hébergement.
Séjour de 2 nuits en mai 2021

10/10 – Excellent

Patti

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Great place near River Walk and Alamo.
The staff was amazingly helpful, the room was very comfortable and quiet.
Séjour de 1 nuit en mai 2021
K. Michael a répondu le 17 mai 2021
Thank you

8/10 – Bien

ERIC A

Points forts : Service et personnel
Hotel Viejo
Es un hotel viejo, sin remodelaciones recientes, cerrado todos los servicios por la pandemia, (entendible) solo funciona como cuarto para dormir, (cumple su objetivo) no hay contacto de personal de limpieza en toda la estancia, cosa que es bueno en este momento, estacionamiento muy caro, pues si no hay otros servicios deberían compensar su costo. Chequen bien las advertencias antes de contratar.
Séjour de 5 nuits en mai 2021
K. Michael a répondu le 17 mai 2021
Thank you for your comments.

10/10 – Excellent

Voyageur vérifié

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Séjour de 2 nuits en mai 2021
K. Michael a répondu le 25 mai 2021
Thank you for your comments.

6/10 – Acceptable

DENNIS

Points forts : Service et personnel
Séjour de 2 nuits en mai 2021
K. Michel a répondu le 14 mai 2021
Thank you for your feedback.

8/10 – Bien

MeMe

Voyage en famille
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
It was ok. I was disappointed that the restaurant was closed so getting food if I didn’t feel like walking to the River Walk.
Séjour de 3 nuits en mai 2021
K. Michael a répondu le 13 mai 2021
Thank you for your great response to our survey during your recent stay with us.

4/10 – Médiocre

Voyageur vérifié

Voyage en famille avec de jeunes enfants
Points faibles : Propreté, commodités et état et installations de l’hébergement.
The front desk staff was nice. We stayed two days. Not once did housekeeping come during our stay. Terrible amenities for the price. If you want a mini fridge you have to ask for it. It does not come standard with the room. And essentially everything else comes with a fee as well. Which was very disappointing for the price we paid and that it’s a 4 star hotel. I expected so much more. But honestly, I’ve had better experiences at much cheaper 2 and 3 star hotels. We will not be returning.
Séjour de 2 nuits en mai 2021
K. Michael a répondu le 11 mai 2021
Thank you for your feed back. Yes, our restaurant and additional amenities are either closed or limited due to Covid. We want to maintain the cleanest and healthiest environment possible based on our management, brand, and CDC requirements.

8/10 – Bien

Voyageur vérifié

Voyage en groupe
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Overall the stay was nice and the hotel was pleasant and staff was nice.. didnt get housekeeping as much as i wouldve liked but due to covid it was understandable... would definitely stay again
Séjour de 2 nuits en mai 2021
K. Michael a répondu le 11 mai 2021
Thank you for your great review of our hotel during your recent stay with us and thank you for understanding the current Covid restrictions in place for everyone's safety.

2/10 – Terrible

Voyageur vérifié

Voyage en famille avec de jeunes enfants
Points faibles : Service et personnel, commodités et état et installations de l’hébergement.
Séjour de 2 nuits en mai 2021
K. Michael a répondu le 10 mai 2021
We appreciate your feedback.

6/10 – Acceptable

Voyageur vérifié

Voyage en groupe
Points forts : Service et personnel, confort de la chambre
I would say overall it was not a bad experience. However there were a few things that i believe can be improved upon. 1. Dont hide the deposit in fine print. I budgeted my trip based on the final price & what I thought parking would be and I had a huge shock when I realized I was charged a extra $100. 2. The person who checked me in failed to tell me where the big parking garage was, so I was left to push into a tiny spot in the old garage. The staff the next morning was much friendlier and helpful than the night shift staff. 3. The rooms are very dated, there's not even a fridge, for the price of the rooms, i expected it to be a little more modern. The wood was chipped, there were small stains on the ceiling of the bathroom. That being said, i wasn't totally displeased and the concierge made up for a lot of dissapointments with their friendliness. I might stay at the new condos next time.
Séjour de 2 nuits en mai 2021
K. Michael a répondu le 10 mai 2021
We appreciate your feedback. Were you able to share your concerns while you were on property with one of our managers?

4/10 – Médiocre

Voyageur vérifié

Voyage en famille avec de jeunes enfants
Points faibles : Commodités, état et installations de l’hébergement
Don’t waste your time or money here! You have to pay for small parking spaces & the parking garage does not have elevators, which we were not told about before hand. We had to walk down 4 stories with a baby & toddler. We were also not told that you would be charged for parking, the website said free parking. The extra small fridge was sitting on the floor with the microwave (that did not work) on top of it. the sheets had stains on them, so gross!! The pool was nice but you have to walk up stairs to get to it.
Séjour de 2 nuits en mai 2021
K. Michael a répondu le 10 mai 2021
We appreciate your feedback. Were you able to share your concerns while you were on property with one of our managers?

8/10 – Bien

Macario

Voyage en famille
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 2 nuits en mai 2021
K. Michael a répondu le 10 mai 2021
Thank you for the great response to your recent stay with us.

4/10 – Médiocre

Yvette

Points forts : Service et personnel, confort de la chambre
Points faibles : Propreté, état et installations de l’hébergement
Won’t return
The hotel staff was friendly but the room was dirty There was mold in the vents
Séjour de 2 nuits en mai 2021

10/10 – Excellent

Voyageur vérifié

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Great place to stay and great customer service :)
Séjour de 2 nuits en mai 2021
K. Michael a répondu le 10 mai 2021
Thank you for the perfect response to your recent stay with us.

10/10 – Excellent

Rossana

Voyage en famille
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
great hotel
great hotel to stay near the downtown.
Séjour de 2 nuits en mai 2021
K. Michael a répondu le 10 mai 2021
Thank you for the perfect response to your recent stay with us.

8/10 – Bien

Voyageur vérifié

Voyage en famille
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
I wish the fountain outside was running.
Séjour de 2 nuits en mai 2021
K. Michael a répondu le 10 mai 2021
Thank you for the great response to your recent stay with us.

4/10 – Médiocre

margaret

Voyage en famille
Points faibles : Propreté, service et personnel et état et installations de l’hébergement.
Very Disappointed
Our first room was dirty, the sticker on the door was not sealed. As if someone enter the room, stains on the carpet, Urine on the base of toilet, crumbs on the floor, coffee splash on night stand, hair in shower. The Hotel clerk switch our room, which was great but still was dingy, more hair in shower. Very disappointed about the parking, you have no choice but to pay for park 26.99 for overnight parking. There is no other option for free parking. Suggest you should give free parking to Hotel guest, since your gift shop, and restaurant are closed.
Séjour de 2 nuits en mai 2021

10/10 – Excellent

Voyageur vérifié

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Limpio, comodo y buen trato del personal
Séjour de 2 nuits en avril 2021
K. Michael a répondu le 10 mai 2021
Thank you for the perfect response to your recent stay with us.

8/10 – Bien

Voyageur vérifié

Voyage en famille
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en mai 2021
K. Michael a répondu le 13 mai 2021
Thank you for your great response to our survey during your recent stay with us.

6/10 – Acceptable

Voyageur vérifié

Points forts : Service et personnel
Points faibles : Propreté
My overall stay was good. My only complain is that the bathroom was a little dirty.
Séjour de 2 nuits en avril 2021
Darlene A Guajardo a répondu le 7 mai 2021
Thank you for your comments regarding your recent stay with us. I will definitely look into these items that you have noted, and make the appropriate corrections. We hope that you will give us another opportunity to be of service to you, and we want you to know that we appreciate your business! Best Regards

8/10 – Bien

Jesus

Points forts : Service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en mai 2021
K. Michael a répondu le 6 mai 2021
Thank you for your wonderful review of our hotel during your recent stay with us. We are truly grateful you selected our property for your San Antonio travel needs.

10/10 – Excellent

Voyageur vérifié

Séjour de 1 nuit en mai 2021
K. Michael a répondu le 17 mai 2021
Thank you

10/10 – Excellent

Amy

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Great place. Close to Riverwalk.
Séjour de 1 nuit en mai 2021
K. Michael a répondu le 7 mai 2021
Thank you for very much for the perfect rating of our hotel during your recent stay with us. We are truly grateful that you elected to stay with us, when we know you have other options.

10/10 – Excellent

Mayra

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 2 nuits en mai 2021
K. Michael a répondu le 5 mai 2021
Thank you for your PERFECT review of our hotel during your most recent stay with us. We are truly grateful.

2/10 – Terrible

Voyageur vérifié

Voyage en famille
Points faibles : Service et personnel
Whatever you do make sure you DO NOT STAY at this location! Extremely bad service, crew members are very rude, and they don't even have parking. They charge you parking per night but the parking garage is a block away and you park it yourself. On a very rainy weekend and with young children this is a huge inconvenience.
Séjour de 2 nuits en avril 2021
K. Michael a répondu le 5 mai 2021
Hello, Yes our hotel does charge a daily parking fee, when compared to the market you would find this to be very reasonable for the downtown area. We have our very own parking garage with a private walk-way tunnel that provides shelter from all of the elements. We're sorry to hear you did not enjoy your stay, we hope to be able to offer all of our amenities in the near future.

10/10 – Excellent

Jason

Voyage en famille
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 2 nuits en avril 2021
K. Michael a répondu le 5 mai 2021
Thank you for your PERFECT review of our hotel during your most recent stay with us. We are truly grateful.