Property entrance

Reviews of DoubleTree by Hilton San Antonio Northwest

4 out of 5
DoubleTree by Hilton San Antonio Northwest
6809 N Loop 1604 W, San Antonio, TX

Reviews

8.0

Very good

Rating 10 - Excellent. 450 out of 1004 reviews" "
Rating 8 - Good. 262 out of 1004 reviews" "
Rating 6 - Okay. 145 out of 1004 reviews" "
Rating 4 - Poor. 80 out of 1004 reviews" "
Rating 2 - Terrible. 67 out of 1004 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Rocio

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Ashley Front Office Manager on Mar 23, 2024
First and foremost, thank you for taking the time out of your busy schedule to give us a review, we greatly value you as our guest and appreciate your feedback as it is what helps us in the continuous improvement of our service and product. We hope we get to be of service to you during your next visit to our wonderful city of San Antonio.

10/10 Excellent

Richard

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unlike most suburban hotels I’ve been to, it had a bar and a restaurant.
Stayed 5 nights in Mar 2024
Response from Aaron Altamira- Assistant General Manager on Mar 15, 2024
First and foremost thank you for taking the time out of your busy schedule to give us a review, we greatly value you as our guest and appreciate your feedback as it is what helps us in the continuous improvement of our service and product. We hope we get to be of service to you during your next visit to our wonderful city of San Antonio.

8/10 Good

John

Liked: Cleanliness, staff & service
It was nice and clean inside. Outside was kind of a mess, but to be fair there is a good amount of construction going on. The parking is kind of a mess as well. Water pressure is no good.
Stayed 3 nights in Mar 2024
Response from Aaron Altamira- Assistant General Manager on Mar 15, 2024
First and foremost thank you for taking the time out of your busy schedule to give us a review, we greatly value you as our guest and appreciate your feedback as it is what helps us in the continuous improvement of our service and product. We hope we get to be of service to you during your next visit to our wonderful city of San Antonio.

10/10 Excellent

Jailyne

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Free warm cookie any time, we also had a voucher for free breakfast every morning, it was so clean and spacious, hypoallergenic bedding, everything was great
Stayed 3 nights in Mar 2024
Response from Aaron Altamira- Assistant General Manager on Mar 6, 2024
First and foremost thank you for taking the time out of your busy schedule to give us a review, we greatly value you as our guest and appreciate your feedback as it is what helps us in the continuous improvement of our service and product. We hope we get to be of service to you during your next visit to our wonderful city of San Antonio!

10/10 Excellent

Sandi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, room was very clean! Close to everything I needed. I would definitely stay again😁
Stayed 1 night in Mar 2024
Response from Aaron Altamira- Assistant General Manager on Mar 6, 2024
First and foremost thank you for taking the time out of your busy schedule to give us a review, we greatly value you as our guest and appreciate your feedback as it is what helps us in the continuous improvement of our service and product. We hope we get to be of service to you during your next visit to our wonderful city of San Antonio!

6/10 Okay

Alexandria lee

Liked: Cleanliness, staff & service, property conditions & facilities
The bed was not very comfortable, otherwise the room was clean & fine.
Stayed 2 nights in Mar 2024
Response from Aaron Altamira- Assistant General Manager on Mar 4, 2024
First and foremost thank you for taking the time out of your busy schedule to give us a review, we greatly value you as our guest and appreciate your feedback as it is what helps us in the continuous improvement of our service and product. We hope we get to be of service to you during your next visit to our wonderful city of San Antonio.

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities
I enjoyed my stay. Room was clean and hotel was updated and clean.
Stayed 1 night in Feb 2024
Response from Ashley Front Office Manager on Feb 18, 2024
First and foremost thank you for taking the time out of your busy schedule to give us a review, we greatly value you as our guest and appreciate your feedback as it is what helps us in the continuous improvement of our service and product. We hope we get to be of service to you during your next visit to our wonderful city of San Antonio.

2/10 Terrible

Nia

Stayed 1 night in Feb 2024
Response from Ashley Front Office Manager on Mar 23, 2024
First and foremost, thank you for taking the time out of your busy schedule to give us a review, we greatly value you as our guest and appreciate your feedback as it is what helps us in the continuous improvement of our service and product. I am sorry that we didn't earn a perfect 5 from you and would like to have the opportunity to make it right on your next trip to our wonderful city of San Antonio.

10/10 Excellent

Byungsoo

Stayed 1 night in Feb 2024
Response from Ashley Front Office Manager on Mar 23, 2024
First and foremost, thank you for taking the time out of your busy schedule to give us a review, we greatly value you as our guest and appreciate your feedback as it is what helps us in the continuous improvement of our service and product. We hope we get to be of service to you during your next visit to our wonderful city of San Antonio.

8/10 Good

MARCO

Business traveller
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
It was quiet . But the room smelled like it wasn’t used in a long time.minimum soap …. Not even a glass to drink in a room Ashley at the concierge was lovely at the check in but the person when I left was rude and dismissive
Stayed 2 nights in Jan 2024
Response from Aaron Altamira- Assistant General Manager on Feb 5, 2024
First and foremost, I would like to take this time to apologize for the inconvenience you incurred during your stay at our hotel. We greatly value you as our guest and appreciate your feedback, it is our loyal guests who help us with the continuous improvement of our product and service that you expect from our brand. Please rest assured that your concerns are being addressed with the pertaining department heads to ensure that it doesn't occur again. I am sorry that we didn't earn a perfect 5 from you and would like to have the opportunity to make it right on your next trip to our wonderful city of San Antonio.

10/10 Excellent

Denise

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love it here. I stay here every time I visit my daughter in college. I will continue to stay here. I definitely recommend this place. Quiet and clean just the way I like it . I’ll be back soon
Stayed 2 nights in Jan 2024
Response from Ashley Front Office Manager on Jan 26, 2024
Thank you for taking time out of your schedule to provide a rating on your recent stay with us. We are thrilled to have provided a great stay and look forward to your next visit to San Antonio!

10/10 Excellent

Mike

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Ashley Front Office Manager on Jan 22, 2024
Thank you for taking time out of your schedule to provide a rating on your recent stay with us. We are thrilled to have provided a great stay and look forward to your next visit to San Antonio!

6/10 Okay

Evette

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Guy at front desk was beyond rude. Room was initially booked under my mother’s name and paid in full. When she found out she was unable to make the trip, she added my name to reservation weeks prior. The guy we spoke with assured us it was taken care of and that we wouldn’t face any problems. Turns out changes were not made and even after being understanding about the error, he kept being rude and taking all his time. Handed me the card key without letting me know what room to head to or without saying thank you or anything. Extremely rude.
Stayed 1 night in Dec 2023
Response from Aaron Altamira- Assistant General Manager on Jan 3, 2024
First and foremost, I would like to take this time to apologize for the inconvenience you incurred during your stay at our hotel. We greatly value you as our guest and appreciate your feedback, as it is our loyal guests who help us with the continuous improvement of our product and service that you expect from our brand. Please rest assured that your concerns are being addressed with the pertaining department heads to ensure that it doesn’t occur again.I am sorry that we didn't earn a perfect 5 from you and would like to have the opportunity to make it right on your next trip to our wonderful city of San Antonio.

6/10 Okay

THOMAS

Liked: Staff & service, amenities
Shower door leaked
Stayed 3 nights in Dec 2023
Response from Aaron Altamira- Assistant General Manager on Dec 27, 2023
First and foremost I would like to take this time to apologize for the inconvenience you incurred during your stay at our hotel. We greatly value you as our guest and appreciate your feedback, as it is our loyal guests who help us with the continuous improvement of our product and service that you expect from our brand. Please rest assured that your concerns are being addressed with the pertaining department heads to ensure that it doesn’t occur again.I am sorry that we didn't earn a perfect 5 from you and would like to have the opportunity to make it right on your next trip to our wonderful city of San Antonio.

8/10 Good

Efrain

Travelled with family
Great stay!!
Stayed 1 night in Dec 2023
Response from Aaron Altamira- Assistant General Manager on Dec 14, 2023
Thank you for taking time out of your schedule to provide a rating on your recent stay with us. We are thrilled to have provided a great stay, but hope to make your next visit to San Antonio a 10/10 experience!

10/10 Excellent

Daphni

Stayed 1 night in Dec 2023
Response from Aaron Altamira- Assistant General Manager on Dec 11, 2023
First and foremost thank you for taking the time out of your busy schedule to give us a review, we greatly value you as our guest and appreciate your feedback as it is what helps us in the continuous improvement of our service and product. We hope we get to be of service to you during your next visit to our wonderful city of San Antonio.

10/10 Excellent

Elizabeth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Aaron Altamira- Assistant General Manager on Dec 11, 2023
First and foremost, thank you for taking the time out of your busy schedule to give us a review, we greatly value you as our guest and appreciate your feedback as it is what helps us in the continuous improvement of our service and product. We hope we get to be of service to you during your next visit to our wonderful city of San Antonio.

10/10 Excellent

Jacqueline

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was okay, I guess I thought it would be an easier walk to La Cantera but road was too busy. Other than that it was good for a quick get-a away and the price was very reasonable.
Stayed 2 nights in Nov 2023
Response from Aaron Altamira- Assistant General Manager on Nov 28, 2023
First and foremost thank you for taking the time out of your busy schedule to give us a review, we greatly value you as our guest and appreciate your feedback as it is what helps us in the continuous improvement of our service and product. We hope we get to be of service to you during your next visit to our wonderful city of San Antonio.

10/10 Excellent

Arnoldo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Aaron Altamira- Assistant General Manager on Nov 21, 2023
First and foremost, thank you for taking the time out of your busy schedule to give us a review, we greatly value you as our guest and appreciate your feedback as it is what helps us in the continuous improvement of our service and product. We hope we get to be of service to you during your next visit to our wonderful city of San Antonio.

10/10 Excellent

Jazmine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Aaron Altamira- Assistant General Manager on Oct 31, 2023
Thank you for the 5/5 rating on your recent stay with us. We hope to provide the same excellent service on your next visit to San Antonio!

10/10 Excellent

Cecilia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a beautiful place to stay
Stayed 1 night in Oct 2023
Response from Aaron Altamira- Assistant General Manager on Oct 22, 2023
Thank you for the 5/5 rating on your recent stay. We appreciate your feedback and hope to be of great service on your next visit to San Antonio!

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities
Close to what we needed.
Stayed 2 nights in Oct 2023
Response from Aaron Altamira- Assistant General Manager on Oct 17, 2023
Thank you for the 4/5 rating on your recent stay with us. We hope to provide you with excellent service on your next visit to San Antonio!

6/10 Okay

Catherine

Stayed 2 nights in Oct 2023
Response from Aaron Altamira- Assistant General Manager on Nov 21, 2023
First and foremost, thank you for taking the time out of your busy schedule to give us a review, we greatly value you as our guest and appreciate your feedback as it is what helps us in the continuous improvement of our service and product. I am sorry that we didn't earn a perfect 5 from you and would like to have the opportunity to make it right on your next trip to our wonderful city of San Antonio.

10/10 Excellent

Anne

Stayed 3 nights in Sep 2023
Response from Aaron Altamira- Assistant General Manager on Oct 16, 2023
First and foremost thank you for taking the time out of your busy schedule to give us a review, we greatly value you as our guest and appreciate your feedback as it is what helps us in the continuous improvement of our service and product. We hope we get to be of service to you during your next visit to our wonderful city of San Antonio.

8/10 Good

Griselda

Travelled with family and small children
Disliked: Cleanliness, property conditions & facilities
There was ants in our room.
Stayed 2 nights in Sep 2023
Response from Aaron Altamira- Assistant General Manager on Oct 16, 2023
First and foremost thank you for taking the time out of your busy schedule to give us a review, we greatly value you as our guest and appreciate your feedback as it is what helps us in the continuous improvement of our service and product. We hope we get to be of service to you during your next visit to our wonderful city of San Antonio.

10/10 Excellent

Melanie R

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Service with a smile!
Love this hotel. It was buzzing with activity but still felt quiet and relaxing. Parking was easy and the rooms and beds were great! Friendly staff everywhere!
Stayed 2 nights in Sep 2023
Response from Aaron Altamira- Assistant General Manager on Oct 16, 2023
First and foremost thank you for taking the time out of your busy schedule to give us a review, we greatly value you as our guest and appreciate your feedback as it is what helps us in the continuous improvement of our service and product. We hope we get to be of service to you during your next visit to our wonderful city of San Antonio.

2/10 Terrible

Andrea

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Aug 2023

10/10 Excellent

Vivian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

10/10 Excellent

Robert

Stayed 1 night in Aug 2023

10/10 Excellent

Charles

Stayed 1 night in Aug 2023

10/10 Excellent

Twyla

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly. Space was neat and clean. Only negative was the elevator. It seems as if it needs to be serviced so each ride was noisy and shaking so you fear it will break Everytime.
Stayed 4 nights in Jul 2023

6/10 Okay

Cody

Travelled with family
Liked: Staff & service
Property was nice, clean, and comfortable in the lobby area. Elevators were very concerning being slow and noisy and one unit was being worked on. The hallway on our floor was extremely hot and felt not air conditioned for our entire stay.
Stayed 2 nights in Jul 2023

6/10 Okay

Gilda

Travelled with family and small children
The pool was closed because the pump overheated. The ac was loud and the “queen” beds seem a lot smaller and not comfortable at all. The rooms are average. I would compare them to the cheaper hotels. Total meh. Not worth the price and status of double tree unfortunately.
Stayed 1 night in Jul 2023

8/10 Good

victor

Stayed 1 night in Jul 2023

10/10 Excellent

Aaron

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

10/10 Excellent

Karla

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

10/10 Excellent

Raheem

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 2 nights in Jun 2023

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful hotel! Room was modern & clean. Only 1 elevator was working!
Stayed 3 nights in Jun 2023

10/10 Excellent

Brandon

Stayed 4 nights in Jun 2023

10/10 Excellent

Natalie

Stayed 2 nights in Jun 2023

10/10 Excellent

Timothy M

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Apr 2023

10/10 Excellent

John

Liked: Cleanliness, room comfort
Nice and convenient to UTSA
We stayed for two days to compete in the Texas Senior Games! Everything was nice and fresh!
Stayed 2 nights in Mar 2023

10/10 Excellent

Janna

Travelled with partner, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Staff was extremely friendly and just overall impressed with the property. Gated parking and comfortable beds. Zero complaints for this stay and hotel!
Stayed 1 night in Mar 2023

6/10 Okay

kamal

Travelled with family
Liked: Cleanliness
Stayed 1 night in Mar 2023

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, room comfort
Stayed 1 night in Feb 2023

10/10 Excellent

Gabriel

Stayed 3 nights in Feb 2023

2/10 Terrible

Anna

Travelled with family
Disliked: Cleanliness, room comfort
Stayed 1 night in Feb 2023

10/10 Excellent

Theresa

Travelled with group
Liked: Cleanliness, room comfort
Stayed 1 night in Feb 2023

10/10 Excellent

Sara

Travelled with group
Liked: Cleanliness, room comfort
Stayed 2 nights in Feb 2023

10/10 Excellent

Fabien Jose

Stayed 8 nights in Jan 2023