Property amenity

Reviews of SureStay Plus Hotel By Best Western San Antonio North 281 N

2.5 out of 5

Reviews

7.0

Good

Rating 10 - Excellent. 300 out of 1001 reviews" "
Rating 8 - Good. 263 out of 1001 reviews" "
Rating 6 - Okay. 166 out of 1001 reviews" "
Rating 4 - Poor. 111 out of 1001 reviews" "
Rating 2 - Terrible. 161 out of 1001 reviews" "

7.2/10

Cleanliness

7.2/10

Staff & service

6.4/10

Amenities

7.0/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

4/10 Poor

Paulina

Disliked: Cleanliness, amenities, property conditions & facilities
The hotel smelled weird
Stayed 2 nights in Apr 2024
Response from Manager on Apr 17, 2024
Hello Paulina, We apologize for any inconvenience caused by the odor during your stay. Feedback is valuable in helping us improve our services for future guests. We recommend contacting our management team with any further concerns. Thank you for sharing your experience with us.

4/10 Poor

Justin

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
There was a huge period stain on my unwashed sheets.
Stayed 2 nights in Apr 2024
Response from Manager on Apr 12, 2024
Hello Justin, We apologize for any inconveniences you may have experienced during your stay. Our housekeeping team typically ensures all linens are clean for each new guest. We appreciate your feedback and will address this matter with our team to prevent any future occurrences.

2/10 Terrible

Rebecca

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is absolutely horrid and horrible. I arrived in San Antonio in the middle of the night around 12 AM. Checked in with my daughters. We went into the room. I had to use the restroom. I heard my daughters shrieking. I ran out to see what was going on. There were roaches on the bed. I ran to grab a cup to try to put it over one of them. But it was too fast and crawled underneath the mattress. I immediately notified the person at the front desk. Informed him we were no longer going to be staying there. He did offer us another room. But my first impression of that hotel was absolutely horrible and I would not stay in any hotel in any room, knowing there are roaches on the bed and under the mattress. So I booked another hotel right away. I called the next day to talk to the office manager. She was absolutely horrible and horrid. I told her about the roaches. She proceeded to tell me that it was natural that it was only a part of nature, and that I would be getting absolutely no refund. I told her it was not my fault that there were roaches, and that their hotel was infested. She proceeded to hang up on me.I would never suggest this hotel to anyone. They DO NOT care about their customers. DO NOT stay there. I repeat DO NOT STAY THERE. Horrible customer service and filthy/infested. I highly DO NOT RECOMMEND THIIS HOTEL.
Stayed 4 nights in Apr 2024
Response from Manager on Apr 9, 2024
Hello Rebecca, Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.

10/10 Excellent

Darrien

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The stay was an easy check-in. Service was great!
Stayed 1 night in Apr 2024
Response from Manager on Apr 10, 2024
Hello Darrien,We are delighted to hear that you had a smooth check-in experience and enjoyed our excellent service. Your feedback is truly appreciated and we look forward to welcoming you back in the future.

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to airport and friendly service
Stayed 1 night in Mar 2024
Response from Manager on Apr 5, 2024
Hello Jose,We appreciate your positive feedback on our convenient location close to the airport and the friendly service provided during your stay. We strive to offer a seamless experience for all our guests. Should you have any further comments or concerns, please don't hesitate to reach out to our management team directly.

10/10 Excellent

Yulyanna

Liked: Amenities
Easy to check in and near by good amount of places
Stayed 1 night in Mar 2024
Response from Manager on Mar 27, 2024
Hello Yulyanna,We are pleased to hear that you found our check-in process convenient and enjoyed our hotel's proximity to local attractions. Your feedback is valuable to us as we strive to provide a great experience for all our guests. If you have any further comments or suggestions, please feel free to share them with us.

2/10 Terrible

Ricardo

Disliked: Cleanliness, staff & service
Stayed 1 night in Feb 2024
Response from Manager on Mar 27, 2024
Hello Ricardo, We are sorry to hear that your experience did not meet your expectations. Please feel free to contact us directly to discuss any specific concerns you may have so we can address them appropriately.

10/10 Excellent

Avelino

Liked: Cleanliness, staff & service, property conditions & facilities
conveniently located
Stayed 2 nights in Mar 2024
Response from Manager on Mar 24, 2024
Hello Avelino,We are pleased to hear that you found our hotel to be conveniently located. Our central location is ideal for exploring the surrounding area. Should you have any further comments or suggestions, please do not hesitate to contact us.

6/10 Okay

Cassandra

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Feb 2024
Response from Manager on Mar 27, 2024
Hello Cassandra, We're sorry to hear you didn't fully enjoy your stay. Please feel free to contact us directly with any feedback so we can improve your experience in the future.

10/10 Excellent

Anselmo

Liked: Cleanliness, staff & service
Near the airport.
Stayed 1 night in Mar 2024
Response from Manager on Mar 24, 2024
Hello Anselmo,We're pleased to hear you found our hotel conveniently located near the airport. We hope this proximity enhanced your overall experience during your stay. Thank you for choosing us for your travel needs and we look forward to welcoming you back in the future.

10/10 Excellent

Andrew

Stayed 1 night in Mar 2024
Response from Manager on Apr 7, 2024
Hello Andrew,We are delighted to hear you had a wonderful experience during your stay with us. We hope to welcome you back again soon for another fantastic stay!

6/10 Okay

Antonio, McAllen

Liked: Staff & service
Disliked: Amenities
Fridge and phone were broken. AC was weird but they changed us out room and the attendant was very nice.
Stayed 2 nights in Mar 2024
Response from Harry on Mar 17, 2024
We are sorry to hear that we apologize and appreciate your response and concern about issue that we can fix

8/10 Good

Daniel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Worker was really nice.
Stayed 1 night in Mar 2024
Response from Manager on Mar 17, 2024
Hello Daniel,We appreciate your feedback on our friendly staff. Thank you for sharing your positive experience with us.

2/10 Terrible

Osman

Stayed 1 night in Mar 2024
Response from Manager on Apr 5, 2024
Hello Osman, We regret to hear that your experience did not meet expectations. Please don't hesitate to contact us directly to discuss any concerns you may have had during your stay.

2/10 Terrible

Katherine

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Manager on Mar 14, 2024
Hello Katherine, We're sorry to hear about your experience. Please don't hesitate to contact us directly to discuss any issues you encountered during your stay. We value your feedback and would like the opportunity to address your concerns.

10/10 Excellent

Skyler

Travelled with partner
Liked: Staff & service
Disliked: Amenities
Fairly Clean, nothing spectacular. Worth the price.
Stayed 2 nights in Feb 2024
Response from Manager on Mar 3, 2024
Hello Skyler,Thank you for taking the time to share your feedback with us. We are glad to hear that you found our hotel to be reasonably priced. We appreciate your comments and hope to welcome you back in the future.

2/10 Terrible

Joseph

Stayed 1 night in Feb 2024
Response from Manager on Mar 22, 2024
Hello Joseph, We're sorry to hear that your stay didn't meet your expectations. Please feel free to reach out to us directly to discuss any concerns you may have so we can address them accordingly.

8/10 Good

Maria de la Luz, San Antonio

Liked: Staff & service, property conditions & facilities
Rooms should be cleaner.
Stayed 3 nights in Feb 2024
Response from Manager on Feb 29, 2024
Hello Maria de la Luz, We appreciate your feedback and regret to hear about your experience. We will share your comments with our housekeeping team for their further attention and improvement. Our goal is to provide all guests with a comfortable and enjoyable stay. Thank you for bringing this to our attention.

4/10 Poor

Laura

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Beds, Towels floors were all dirty.
Stayed 1 night in Feb 2024
Response from Manager on Feb 27, 2024
Hello Laura, We appreciate your feedback and apologize for any inconvenience caused during your stay. We encourage guests to reach out to our management team directly with any concerns to ensure a pleasant experience for future visits. Thank you for bringing this to our attention, as we strive to improve our services for all guests.

6/10 Okay

Alexander

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
From other reviews I can see that this hotel has a car break in problem that has not been addressed. I surprised two would be thieves riding bicycles looking for what to steal from inside the cars. As soon as they saw me the hurriedly rode away through the back gate that they forced open to have a quick exit.
Stayed 2 nights in Feb 2024
Response from Manager on Feb 22, 2024
Hello Alexander,We appreciate you bringing this to our attention and take security concerns seriously. We encourage guests to report any suspicious behavior immediately to our staff. Rest assured, we are continuously evaluating and enhancing our security measures to ensure the safety of all our guests and their belongings.

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Manager on Feb 23, 2024
Hello Elizabeth,We are delighted to hear that you had an excellent experience during your stay with us! If you have any further comments or suggestions, please do not hesitate to reach out to us directly. We look forward to welcoming you back in the future.

8/10 Good

Grace

Stayed 1 night in Feb 2024
Response from Manager on Mar 22, 2024
Hello Grace, Thank you for staying with us. We would appreciate it if you could provide us with more details about your experience, so that we can address any issues you may have encountered. We value your feedback and want to ensure that your future stays are more enjoyable.

6/10 Okay

Lindsay

Stayed 3 nights in Feb 2024
Response from Manager on Mar 22, 2024
Hello Lindsay, We appreciate you choosing to stay with us. If you have any further feedback to share, please reach out to us so we can ensure a more enjoyable experience next time.

6/10 Okay

Carlos, Schertz

Disliked: Staff & service, amenities
It looks better than it really is. There’s a lack of attention to detail. Lackadaisical staff, little things are falling apart.
Stayed 2 nights in Jan 2024
Response from Manager on Feb 10, 2024
Hello Carlos,Thank you for taking the time to share your experience. We apologize if there were any shortcomings during your stay. We appreciate your feedback and will use it to improve our services. We strive to provide the best experience for our guests and regret any inconvenience caused.

10/10 Excellent

Veronica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to airport
Stayed 1 night in Feb 2024
Response from Manager on Feb 9, 2024
Hello Veronica,Thank you for choosing our hotel for your recent stay. We appreciate your feedback and are glad to hear that our convenient location near the airport suited your needs. We hope to welcome you back in the future for another enjoyable stay.

4/10 Poor

Sandra

Stayed 1 night in Jan 2024
Response from Manager on Feb 9, 2024
Hello Sandra,We are sorry to hear that your recent stay did not meet your expectations. We value your feedback and encourage you to reach out to our hotel directly so we can better address any concerns you may have had during your stay. We appreciate your time and hope to have the opportunity to welcome you back in the future.

2/10 Terrible

Robin

Disliked: Cleanliness
Stayed 1 night in Jan 2024
Response from Manager on Jan 28, 2024
Hello Robin,We're sorry to hear that your recent stay with us did not meet your expectations. We value your feedback and would appreciate the opportunity to address any specific issues you encountered during your visit. Please reach out to our hotel directly so that we can assist you further.

10/10 Excellent

Luis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Near by places
Stayed 1 night in Jan 2024
Response from Manager on Jan 27, 2024
Hello Luis,Thank you for your feedback regarding the location of our hotel. We understand the importance of having nearby attractions and amenities. We appreciate your input and will take it into consideration for future improvements. If you have any further questions or concerns, please feel free to reach out to our management team directly. Safe travels!

6/10 Okay

V.LaNeal

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My truck along with other vehicles were damaged and broken into! Yes it’s signs warning about not responsible for damage or accidents to vehicles- When asked about if they call the police or have security cameras the only thing said I would have to know the time- Overall the staff was friendly and the rooms were nice and clean. The only staff said this happens because of the business next door and it happens before- I only wish that was posted instead- (Beware of Smash and Grab to vehicles!)
Stayed 1 night in Jan 2024
Response from Manager on Jan 25, 2024
Hello V.LaNeal, Thank you for sharing your feedback with us. We apologize for any inconvenience caused by the incident with your vehicle. Our hotel prioritizes the safety and security of our guests and their belongings. While we do have signs indicating that we are not responsible for any damage or accidents, we understand that incidents can still occur. We would like to assure you that we have security measures in place, including surveillance cameras. If you have any specific details about the incident, we encourage you to reach out to our management team who can assist you further. We appreciate your kind words about our friendly staff and clean rooms. We value your feedback and will take it into consideration to improve our guest experience.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Response from Manager on Jan 25, 2024
Hello Michael,Thank you for sharing the wonderful rating about your experience here with us. We are happy to see your stay was good, and we hope to have the pleasure of hosting you again soon.

8/10 Good

Maria de la Luz, San Antonio

Liked: Cleanliness, staff & service
Near my activities. Easy for parking. It’s convenient for me the area where the hotel is.
Stayed 3 nights in Jan 2024
Response from Manager on Jan 23, 2024
Hello Maria de la Luz, We're glad to hear that our location was convenient for your activities and parking was easy. We strive to provide a convenient experience for all our guests. Thank you for choosing our hotel and we hope to welcome you back in the future.

10/10 Excellent

Christina

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff
Stayed 2 nights in Dec 2023
Response from Manager on Jan 20, 2024
Hello Christina,Thank you for your kind words about our staff. We are delighted to hear that they provided you with a great experience during your stay. We strive to deliver exceptional service to all of our guests and it is always rewarding to receive positive feedback. We hope to welcome you back in the future for another enjoyable stay.

2/10 Terrible

Uvaldo

Stayed 1 night in Jan 2024
Response from Manager on Jan 22, 2024
Hello Uvaldo, We're sorry to hear that your experience at our hotel didn't meet your expectations. We value feedback from our guests and would appreciate if you could reach out to us directly to provide more information about your stay. We strive to provide a positive experience for all guests and we would like the opportunity to address any issues you may have encountered.

10/10 Excellent

Gregory

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms are great for the price.
Stayed 2 nights in Dec 2023
Response from Manager on Jan 20, 2024
Hello Gregory,We're thrilled to hear that you found our rooms to be great value for the price! We pride ourselves on offering excellent place to stay at competitive rates. Thank you for your feedback and we hope you had a wonderful stay with us.

4/10 Poor

ali, Walnut Creek

Disliked: Cleanliness
Stayed 1 night in Jan 2024
Response from Manager on Jan 18, 2024
Hello ali, We appreciate your recent stay at our hotel. We apologize if we didn't meet your expectations during your visit. We kindly encourage you to reach out to us directly with any specific feedback you may have, as we value our guests' input and would like to address any areas where we can improve. Thank you for choosing our hotel, and we hope to have the opportunity to welcome you back in the future.

10/10 Excellent

Sergio

Stayed 1 night in Jan 2024
Response from Manager on Feb 6, 2024
Hello Sergio,We are delighted to hear that you had an excellent stay with us! We strive to provide our guests with exceptional service, and we are thrilled that we met your expectations. If you have any further comments or suggestions, please feel free to reach out to us directly. We hope to have the pleasure of welcoming you back in the future.

2/10 Terrible

ANDREW

Stayed 1 night in Jan 2024
Response from Manager on Feb 1, 2024
Hello ANDREW, We're sorry to hear that your experience at our hotel was not up to your expectations. Please reach out to us directly so we can address any issues you had during your stay. We value your feedback and strive to provide excellent service to all our guests.

2/10 Terrible

Sharon

Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Manager on Jan 13, 2024
Hello Sharon,We're sorry to hear that your experience with us fell short of your expectations. We would appreciate it if you could kindly reach out to our hotel directly to share any specific feedback regarding your stay. We value your input and would like the opportunity to address any issues you may have encountered.

2/10 Terrible

Frank

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Felt cheap
Stayed 1 night in Oct 2023
Response from Manager on Jan 12, 2024
Hello Frank, Thank you for sharing your feedback with us. We apologize for any inconvenience you may have experienced during your stay. We value all feedback from our guests as it helps us to continuously improve our services. Please don't hesitate to reach out to our management team directly if you would like to discuss your concerns further.

2/10 Terrible

Billy

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Manager on Jan 10, 2024
Hello Billy, We're sorry to hear that you did not have a satisfactory experience at our hotel. We value all guest feedback and would love the opportunity to address any concerns you may have had. Please reach out to us directly so that we can further discuss your stay and work towards a resolution.

8/10 Good

Vickneswaran

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 8 nights in Dec 2023
Response from Manager on Jan 9, 2024
Hello Vickneswaran,We're delighted to hear that you had a pleasant stay at our hotel! We strive to provide excellent service and a comfortable environment for all of our guests. If you have any specific feedback or suggestions, please don't hesitate to reach out to us directly so that we can continue to improve our offerings. We hope to welcome you back again in the future!

10/10 Excellent

Irushika

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a clean place with no cleanliness issues. But there is no Gym like advertised . Bring your own toiletries and haircare products they don’t provide much. Overall I enjoyed the stay.
Stayed 1 night in Dec 2023
Response from Manager on Jan 10, 2024
Hello Irushika, Thank you for choosing our hotel for your stay. We are glad to hear that you found our property to be clean and enjoyable. We apologize for any confusion regarding the gym, and we will update our information accordingly. Thank you for bringing the toiletries and haircare products to our attention; we will consider your feedback for future improvements. We hope to welcome you back in the future for another enjoyable stay.

6/10 Okay

Dale

Liked: Cleanliness, staff & service
The shower had good water pressure. The bathroom light switch cover was broken, the hangers were rusty, the blanket had burn holes in it. The breakfast are could of been better, like a .waffle maker or have bacon.
Stayed 2 nights in Dec 2023
Response from Manager on Jan 8, 2024
Hello Dale, Thank you for your feedback regarding your recent stay. We appreciate your positive comment about the water pressure in the shower. We apologize for any inconvenience caused by the broken light switch cover and rusty hangers. Your comments about the blanket will be forwarded to the appropriate department for review. We value your feedback on our breakfast offerings and will take your suggestions into consideration for future improvements.

10/10 Excellent

Francisco

Stayed 1 night in Dec 2023
Response from Manager on Jan 3, 2024
Hello Francisco,Thank you for choosing our hotel for your stay! We are delighted to hear that you had such a wonderful experience with us. If there is anything else we can do to make your future stays even more enjoyable, please don't hesitate to let us know. We look forward to welcoming you back soon!

6/10 Okay

Nora

Travelled with family, Travelled with partner
Liked: Staff & service, property conditions & facilities
The sheets were stained and there were hairs stuck on the walls of the shiwer.
Stayed 1 night in Dec 2023
Response from Manager on Dec 30, 2023
Hello Nora,Thank you for sharing your feedback with us. We apologize for any inconveniences you may have encountered during your stay. We encourage our guests to contact our management team directly to address any concerns regarding their experience. Our team is committed to ensuring a comfortable and enjoyable stay for all our guests.

10/10 Excellent

Luis Gerardo

Stayed 1 night in Dec 2023
Response from Manager on Dec 31, 2023
Hello Luis Gerardo,We are thrilled to hear that you had a fantastic experience during your stay at our hotel! Our team strives to provide exceptional service and create memorable moments for our guests. If you have any additional feedback or if there is anything else we can assist you with, please do not hesitate to reach out to us again. We look forward to welcoming you back in the future.

10/10 Excellent

Victor A

Stayed 1 night in Dec 2023
Response from Manager on Dec 24, 2023
Hello Victor A,Thank you for choosing our hotel for your stay! We are delighted to hear that you had a fantastic experience with us. If there is anything else we can do to enhance your future visits, please don't hesitate to let us know. We value your business and look forward to welcoming you back soon.

8/10 Good

Maria de la Luz, San Antonio

Liked: Staff & service, property conditions & facilities
Cleanliness could be improved.
Stayed 5 nights in Dec 2023
Response from Manager on Dec 21, 2023
Hello Maria de la Luz,Thank you for sharing your feedback regarding the cleanliness of our hotel. We strive to maintain a high standard of cleanliness and apologize if your experience fell short of expectations. We appreciate your input and will address this with our housekeeping team to ensure any areas for improvement are addressed. We value your patronage and hope to have the opportunity to welcome you back in the future.

10/10 Excellent

Marco

Liked: Staff & service
Stayed 1 night in Dec 2023
Response from Manager on Dec 19, 2023
Hello Marco,We're delighted to hear that you had a fantastic experience during your stay with us! We appreciate your support and hope we can continue to exceed your expectations in the future. If you have any additional feedback, please don't hesitate to reach out to us directly. We look forward to welcoming you back soon!

10/10 Excellent

Shirley

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and well kept hotel.
Stayed 1 night in Dec 2023
Response from Manager on Dec 13, 2023
Hello Shirley,Thank you for your feedback! We're glad to hear that you found our hotel clean and well-maintained. We strive to provide a comfortable stay for all our guests and appreciate your positive review. If you have any further comments or suggestions, please feel free to reach out to us.