This hotel is absolutely horrid and horrible. I arrived in San Antonio in the middle of the night around 12 AM. Checked in with my daughters. We went into the room. I had to use the restroom. I heard my daughters shrieking. I ran out to see what was going on. There were roaches on the bed. I ran to grab a cup to try to put it over one of them. But it was too fast and crawled underneath the mattress. I immediately notified the person at the front desk. Informed him we were no longer going to be staying there. He did offer us another room. But my first impression of that hotel was absolutely horrible and I would not stay in any hotel in any room, knowing there are roaches on the bed and under the mattress. So I booked another hotel right away. I called the next day to talk to the office manager. She was absolutely horrible and horrid. I told her about the roaches. She proceeded to tell me that it was natural that it was only a part of nature, and that I would be getting absolutely no refund. I told her it was not my fault that there were roaches, and that their hotel was infested. She proceeded to hang up on me.I would never suggest this hotel to anyone. They DO NOT care about their customers. DO NOT stay there. I repeat DO NOT STAY THERE. Horrible customer service and filthy/infested. I highly DO NOT RECOMMEND THIIS HOTEL.