4/10 Poor
Narciso Eli De La
Travelled with family and small children
Apr 15, 2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Starting with check-in...the front office staff wanted a $40 cash only deposit or they will not let you check in. Then i was told repeatedly that I could not have pets and I told them a few times that I did not have any. There is an empty pool on the property; my son was looking forward to going into the pool but it looked as if had been drained and there was dirty water on the bottom. There were rags under the vending machines to collect water that had not been changed in probably years. The hallway windows were open to air out the hotel and a smell of cigarette smoke in the lobby and hallways, even though it is supposed to be a non-smoking facility. I thought this was a one-time occurance, but it seems like the various foreign workers that are there are only smoking and drinking on the property. The bathrooms were missing laminate flooring tiles and trim. The rooms look nothing like the pictures in the description. This hotel is in such a nice area of San Antonio it is a shame that it is in such disrepair, I have stayed at many Econo-lodges before but this is such a disgrace for the hotel name. If I was Econo Lodge I would pull them from the chain. I have pictures to prove all the repairs needed and it was such a shame to return to the room everynight. One night the staff took out a buch of junk ans lines it up outside the pool fence, looks like they evicted someone from the hotel. I do not know how the owners tolerate workers of this nature who can care less about cleaning
Narciso Eli De La
Stayed 2 nights in Apr 2024