Room, 2 Queen Beds

Reviews of OYO Hotel San Antonio Lackland Air Force Base West

2 out of 5

Reviews

5.2
Rating 10 - Excellent. 68 out of 357 reviews" "
Rating 8 - Good. 61 out of 357 reviews" "
Rating 6 - Okay. 32 out of 357 reviews" "
Rating 4 - Poor. 45 out of 357 reviews" "
Rating 2 - Terrible. 151 out of 357 reviews" "

5.2/10

Cleanliness

6.4/10

Staff & service

5.2/10

Amenities

5.0/10

Property conditions & facilities

5.2/10

Eco-friendliness

Reviews

10/10 Excellent

Maria Esperanza

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
excellente price, cheap and decent room
Stayed 3 nights in Apr 2024

2/10 Terrible

Margaret

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024

2/10 Terrible

Leydi

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Totally unsafe, dirty!
Stayed 2 nights in Apr 2024

2/10 Terrible

Roger

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Did not like
Stayed 2 nights in Apr 2024

4/10 Poor

Maira

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Juan

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great costumer service
Stayed 6 nights in Mar 2024

2/10 Terrible

Phyllis

Disliked: Cleanliness, staff & service, property conditions & facilities
The hotel was terrible. I will not suggest this hotel, I didn’t stay at all and had to pay another hotel.

2/10 Terrible

Laura

Stayed 8 nights in Mar 2024

8/10 Good

Juan

Stayed 1 night in Mar 2024

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean awsome
Stayed 1 night in Feb 2024

4/10 Poor

Nora

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
I liked that it was very close to the base. I did not like that i killed 3 cockroaches while staying there and that there was no hot water.
Stayed 3 nights in Jan 2024

10/10 Excellent

Darya

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2024

2/10 Terrible

Maria Nicole

Stayed 1 night in Jan 2024

2/10 Terrible

Darnell

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
BED BUG INN
I was going to stay for 4 nights but I got bed bug bites the first two nights so I moved to a different hotel. Roaches were crawling in the bed and restroom. When I talked to the management about it, He denied having them, until I showed him the video of them crawling on the bed.
Stayed 6 nights in Dec 2023

4/10 Poor

david

Travelled with family, Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Right bext to grocery store and restaurants. Poor cleanliness.
Stayed 1 night in Dec 2023

2/10 Terrible

Frances

Stayed 1 night in Dec 2023

2/10 Terrible

Ophelia

Stayed 1 night in Nov 2023

10/10 Excellent

JOSE C

Liked: Cleanliness, staff & service, amenities
For the money you won't find any better.
Stayed 1 night in Nov 2023

4/10 Poor

melissa

Stayed 1 night in Nov 2023

2/10 Terrible

Rosendo

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

2/10 Terrible

Orassa

Stayed 1 night in Oct 2023

2/10 Terrible

Maria Teresa

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Cockroaches/ no hot water/ dirty/rusty hot tub.
Stayed 3 nights in Oct 2023

2/10 Terrible

Molly

Stayed 1 night in Sep 2023
Response from Eva on Oct 13, 2023
Hi, Molly! We are sorry to know that you are not fully satisfied with our services. Be assured, we will strive day and night to make sure your future visits are more comfortable and relaxing ones. Regards, Eva

2/10 Terrible

Nikola

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Very dirty roaches everywhere and there were suspicious activity around don’t go here
Stayed 4 nights in Sep 2023
Response from Eva on Oct 13, 2023
Hi, Nikola! We regret the unpleasant experience you had with us. We will try to make your next stay comfortable with us with continuous improvements. Looking forward to hosting you soon with a delightful stay ahead. Regards, Eva

10/10 Excellent

YESSIKA A

Stayed 3 nights in Sep 2023
Response from Eva on Oct 13, 2023
Hi, Yessikaa! Thanks a lot for staying with us and for the positive feedback. Looking forward to giving an amazing experience on your stay. Regards, Eva

2/10 Terrible

Marie

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 16 nights in Aug 2023
Response from Eva on Sep 11, 2023
Hi, Marie! Thank you for rating us, it seems like your stay with us has not been up to the mark. We believe in continuous improvements. Do give us another chance and we will ensure that you experience the comfort and hospitality we are known for. Regards, Eva

2/10 Terrible

Abraham

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There was roaches crawling on my neck and legs while I was trying to sleep and also there’s no water pressure at all in the room I stayed at room 119 and literally turning on the a/c mini split there was roaches crawling out if you stay here just remember to bring roach killer
Stayed 1 night in Sep 2023
Response from Rosy on Sep 11, 2023
Never meant to disappoint you, Abraham! Request to consider the concern of the cleanliness as an off case, as it is one of our highlights. Do give us another chance to host you soon, and we will ensure that you would experience the comfort and hospitality we are known for. Regards, Rosy

2/10 Terrible

Sandra

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel manager cancelled my reservatiòn without notice.Had to find new hotel at a higher cost last minute.
Stayed 3 nights in Aug 2023
Response from Eva on Sep 11, 2023
Hi, Sandra! We are sorry to know that you are not fully satisfied with our services. Be assured, we will try our best to make sure your future visits are more comfortable and relaxing. Regards, Eva

2/10 Terrible

Johniqua

Stayed 1 night in Aug 2023
Response from Ammy on Jan 22, 2024
Hi, Johniqua! Thank you very much for being with us. Looking forward to your continued love and support. Regards, Tim.

8/10 Good

Carlos

Stayed 5 nights in Aug 2023
Response from Maria on Sep 11, 2023
Thanks for your kind and lovely words, Carlos! The biggest joy lies in seeing our guests satisfied, we will try our best to meet your expectations in future stays too. Regards, Maria

2/10 Terrible

Maribel

Disliked: Property conditions & facilities
Stayed 1 night in Aug 2023
Response from Eva on Sep 11, 2023
Hi, Maribel! We regret the inconvenience may have caused to you. We will try to make your next stay comfortable with us, we believe in continuous improvements. Looking forward to hosting you soon with a delightful stay ahead :) Regards, Eva

2/10 Terrible

Vucko, Willowbrook

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They don’t even let you check in without paying deposit in cash only.
Stayed 1 night in Aug 2023
Response from Maria on Sep 11, 2023
Hi, Vucko! We are sorry to know that your experience with us has not been a pleasant one. We will work on your feedback to provide the best possible experience next time. Regards, Maria

10/10 Excellent

Matthew

Business traveller
Liked: Cleanliness
Front desk was very polite both checking in and out
Stayed 1 night in Aug 2023
Response from Eva on Sep 11, 2023
Hi, Matthew! We are happy to know that you liked our services. Have a pleasant day ahead :) Regards, Eva

2/10 Terrible

Monica

Travelled with family, Travelled with partner
Disliked: Cleanliness, property conditions & facilities
It
Stayed 1 night in Aug 2023
Response from Maria on Sep 11, 2023
Sorry for the hassle you faced, Monica! We have marked a note for the experience you had this time. Rest be assured, we will strive to ensure a pleasant stay with us in the future. Regards, Maria

2/10 Terrible

Leticia

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
NO WATER BUT THEY CHARGED US
The facility was dirty, smelled like smoke and had cracks in walls and big gaps on doors. The worst part was waking up to no water, unable to take a shower, brush teeth or pee.
Stayed 1 night in Jul 2023
Response from Eva on Sep 11, 2023
Hi, Leticia! We are sorry to see that our guest is not completely satisfied. We promise to improve the services further and continue to make sure our valued guests are delighted. Regards, Eva

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Location is great. Comfort of beds were good. Only downfall was the roaches. A lot of small roaches in the restroom area. None by the beds/living area.
Stayed 2 nights in Jul 2023
Response from Dewi on Sep 11, 2023
Hi! We deeply regret the unpleasant experience you had with us. Thanks for notifying this issue, and be assured we will be taking this up and rectifying it at the earliest. Have a nice day ahead! Regards, Dewi

2/10 Terrible

Yvonne

Stayed 6 nights in Jul 2023
Response from Eva on Jul 20, 2023
We are sorry to disappoint you, Yvonne! We can understand that your stay with us has not been a pleasant one. However, we will definitely strive hard to serve better. Do give us another chance and we will ensure that you would experience the comfort and hospitality we are known for. Hope to welcome you soon :) Regards, Eva

2/10 Terrible

Keith

Stayed 1 night in Jul 2023
Response from Eva on Jul 20, 2023
Hi, Keith! We are sad to see that you are not satisfied with our services. Be assured, we will strive day and night to ensure a comfortable stay in the future. Regards, Eva

2/10 Terrible

Marisol

Travelled with family
The room smells very bad
Stayed 1 night in Jul 2023
Response from Tim on Jul 10, 2023
Apologies for the problems you had faced, Marisol! We have made a note of your experience this time. Rest assured, we will strive in the future to ensure a great stay with us. Regards, Tim

2/10 Terrible

Pedro

Stayed 1 night in Jul 2023
Response from Tim on Jul 10, 2023
We are sorry to stay turned out to be an average one, Pedro! We have checked the reviews and the problems within our services that have bothered you, and we are working on it. Just take this as an off-case, this is certainly not how we treat our guests. Hope to get another chance soon so that we can make things up for you with an awesome stay ahead. Regards, Tim

2/10 Terrible

Blaine

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023
Response from Ava on Jul 5, 2023
We are sorry to disappoint you, Blaine! We can understand that your stay with us has not been a pleasant one. However, we will definitely strive hard to serve better. Do give us another chance and we will ensure that you would experience the comfort and hospitality we are known for. Hope to welcome you soon :) Regards, Ava

2/10 Terrible

Pedro

Stayed 1 night in Jun 2023
Response from Ava on Jul 5, 2023
Hi, Pedro! We are sad to see that you are not satisfied with our services. Be assured, we will strive day and night to ensure a comfortable stay in the future. Regards, Ava

2/10 Terrible

Caroline

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
So gross roach infestation
Stayed there because it’s pet friendly then they charge extra so paid it get in the room and place isn’t good at all I kept killing roaches I am praying I didn’t bring them home or on my dogs. Place was 3 world living so bad toilet shakes when you sit on it. Rats scratched on the walls the ceiling could fall threw. Holes in the corners for bugs that place is so so bad and I want a refund horrible deplorable conditions god I pray for this place to shut down people should not have too stay in this nasty place. So sad paid like 180 for 2 nights then 60 extras for my dogs and it was broken inside infestation of roaches so bad! So gross
Stayed 2 nights in Jun 2023
Response from Barbara on Jun 21, 2023
Hi, Caroline! We sincerely apologize for the trouble caused. We would like to thank you for sharing such important feedback, we will surely work on this to ensure your next stay turns out to be an amazing one. Regards, Barbara

2/10 Terrible

Erika

Stayed 7 nights in May 2023
Response from Maria on Jun 30, 2023
Apologies for the problems you had faced, Erika! We have made a note of your experience this time. Rest assured, we will strive in the future to ensure a great stay with us. Regards, Maria

8/10 Good

Lisa

Stayed 5 nights in May 2023
Response from Tim on Jun 21, 2023
Thanks for your kind and lovely words, Lisa! The biggest joy lies in seeing our guests satisfied, we will try our best to meet your expectations in future stays as well. Regards, Tim

8/10 Good

SILVIA

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
The property was conveniently ubicated, close to the place I was visiting. Friendly receptionist. The property needs some maintenance
Stayed 2 nights in May 2023
Response from Ava on Jun 7, 2023
Thanks for taking out your valuable time to rate us, Silvia! We will work even harder to make your stay a memorable one :) Regards, Ava

2/10 Terrible

Norma

Disliked: Cleanliness, staff & service, property conditions & facilities
I would never recommend no one to stay there don’t go off by what you see in the pictures
Stayed 3 nights in May 2023
Response from Ava on Jun 7, 2023
Hi, Norma! We sincerely apologize for the trouble caused. Your comments will help us in taking care of future guests more resolutely. Regards, Ava

6/10 Okay

JPrising

Stayed 5 nights in May 2023
Response from Tim on Jun 30, 2023
We are sorry to stay turned out to be an average one, JPrising! We have checked the reviews and the problems within our services that have bothered you, and we are working on it. Just take this as an off-case, this is certainly not how we treat our guests. Hope to get another chance soon so that we can make things up for you with an awesome stay ahead. Regards, Tim

8/10 Good

Lilah

Liked: Staff & service, amenities, property conditions & facilities
hospitable - safe
Stayed 8 nights in May 2023
Response from Tim on May 18, 2023
Thanks for your kind and lovely words, Lilah! The biggest joy lies in seeing our guests satisfied, we will try our best to meet your expectations in future stays as well. Regards, Tim

4/10 Poor

Rigoberto

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
You get what you ask for, especially for the price. Though it’s still isn’t a reason for the condition in which the rooms are for others. Towels were stained, doors looked like they were on its last lifeline, stained tubs, and the amount of roaches that come out during the night is atrocious. Had to go buy my own towel and roach spray to give myself the piece of mind and to be able to sleep at night. Staff was great but due to the conditions of the rooms, I won’t be coming back here.
Stayed 1 night in Apr 2023
Response from Barbara on May 18, 2023
Hi, Rigoberto! We are sorry that the stay turned out to be an average one. We have updated the feedback and the issues that troubled you with our team. Regards, Barbara