Hi Blanca, Thank you for taking the time to let us know about your experience while staying with us. The issues you experienced are below our standard. Providing the highest level of hospitality is our number one priority and we sincerely apologize for failing to meet your expectations. I have shared your feedback with the executive leadership team to ensure the necessary guidelines are in place and reviewed to prevent these issues from occurring in the future. We hope you choose to stay with us again when your travels bring you back to the area.

Thank you for the review and we are so glad you enjoyed your stay!

Thank you for the excellent review, Aiden. We are so happy to hear that you enjoyed your room and the location. We hope to see you again soon!

We are so glad you enjoyed the hotel and our fantastic location! Hope to see you again soon!

Thank you for leaving a review. We are so glad you enjoyed your stay with us. We hope to see you again soon!

Thank you for the wonderful review, Michael. We appreciate your feedback and hope to host you again!

We appreciate your great review! Hope you can come back soon!

Thank you for leaving a review, Daisy. We cannot wait to host you again soon!

Hi Grete, Thank you for the great review. We hope to see you in the near future!

Appreciate the great review, thank you!

Hi John, Thank you for leaving a review. The issues you experienced are below our standard. Providing the highest level of hospitality is our number one priority and we sincerely apologize for failing to meet your expectations. We will ensure the necessary guidelines are in place and reviewed to prevent these issues from occurring in the future. We hope you choose to stay with us again when your travels bring you back to the area.

Hello Tom, Thank you for taking the time to let us know about your experience while staying with us. The issues you experienced are below our standard. Providing the highest level of hospitality is our number one priority and we sincerely apologize for failing to meet your expectations. I have shared your feedback with the executive leadership team to ensure the necessary guidelines are in place and reviewed to prevent these issues from occurring in the future. We hope you choose to stay with us again when your travels bring you back to the area.

Hello Wendy. We sincerely apologize for the noise that evening. I will address with our front desk staff as they should have investigated the disruption and offered you a room change or some other remedy. I hope we have the opportunity to host you in the future and make your next stay more memorable.

Thank you for the wonderful review, Oscar. We are so happy to hear that you enjoyed your stay with us!

Thanks so much for the great review! So glad you enjoyed your stay.

Hi Tammy, Thank you for choosing the stay with us. We sincerely apologize for the inconvenience at the front desk. After reviewing your experience, our front desk team will credit your Marriott Bonvoy account 20,000 points to be used at any Marriott of your choice. Once again, thank you for taking the time to share your experience. Please allow 3 - 5 business days to have these points reflect on your account.I have shared your feedback with the executive leadership team to ensure the necessary guidelines are in place and reviewed to prevent these issues from occurring in the future. We hope you choose to stay with us again when your travels bring you back to the area.

Thank you for the review, Norma! We hope to see you again soon!

Thank you an we are so happy you enjoyed our service. Come back soon.

Thanks for the great review and please come see us again!

Hi Valerie, We’re glad you chose to stay with us and sincerely apologize that our amenities were not up to your standards. We would love to take any feedback you’d like to share and pass on to our leadership team so we can improve our guest experience. We hope to welcome you back with an improved stay in the future.

Thank you for the wonderful review!

We appreciate the feedback and apologize for the mixup with your billing. We will review with the front desk to ensure that it doesn’t happen in the future.

Thank you for the outstanding review. Hope to see you again soon!

We are so glad you enjoyed your stay with us, Frank. We hope to see you again soon!

Hi Charles, We’re glad you chose to stay with us and sincerely apologize that our amenities were not up to your standards. We would love to take any feedback you’d like to share and pass on to our leadership team so we can improve our guest experience. We hope to welcome you back with an improved stay in the future.

Hi Priscilla, Thank you for taking the time to let us know about your experience while staying with us. The issues you experienced are below our standard. Providing the highest level of hospitality is our number one priority and we sincerely apologize for failing to meet your expectations. I have shared your feedback with the executive leadership team to ensure the necessary guidelines are in place and reviewed to prevent these issues from occurring in the future. We hope you choose to stay with us again when your travels bring you back to the area.

Hi James, We are so glad that you enjoyed your stay with us. We hope to host you again soon!

Hi Fidel, Thank you for the excellent review. We cannot wait to host you soon!

Hi Michael, Thank you for the review. We hope to see you again!

Hi Brandy, Thank you for your review. We hope to host you again soon!

Thank you for the review, Yi. We hope to make your stay even better next time.

Thank you so much and we are so glad you enjoyed our amazing hotel and city! Hope you can visit again soon!

Thank you and we are so glad you enjoyed our hotel! Hope to see you again soon!

Thank you for staying with us and we so appreciate the wonderful review!

Hi Susan, Thank you for taking the time to let us know about your experience while staying with us. The issues you experienced with the HVAC are below our standard. Providing the highest level of hospitality is our number one priority and we sincerely apologize for failing to meet your expectations. Please email us at samarriottrivercenter@gmail.com and we would be happy to assist you. I have shared your feedback with the executive leadership team to ensure the necessary guidelines are in place and reviewed to prevent these issues from occurring in the future. We hope you choose to stay with us again when your travels bring you back to the area.

Thank you for the wonderful review, Ramona. We are so glad to hear that you enjoyed the NYE event with us and hope to see you at the next one!

Hi Saoud, Thank you for leaving a great review with us. We hope to host you again in the near future!

Hi Alejandro, Thank you for the great review. We hope to host you again!

Hi Anil, Thank you for leaving a review with us. We hope to have the opportunity to host you again.

Hi Abdulaziz, We’re glad you chose to stay with us and sincerely apologize that our service was not up to your standards. We would love to take any feedback you’d like to share and pass on to our leadership team so we can improve our guest experience. We hope to welcome you back with an improved stay in the future.

Hi Selena, Thank you for leaving a review. We hope to see you soon!

Thank you for the review! We are so happy about the wonderful service you received from our staff. We hope to see you again soon!

Hi Mary, Thank you for the great review. We are so happy to hear about the service you received from our team.

Thank you for the great review, Marci. We hope to see you in the near future!

Hi Elia, Thank you for the outstanding review with us. We cannot wait to host you again!

Hi Hyun, We’re glad you chose to stay with us and sincerely apologize that our amenities were not up to your standards. We would love to take any feedback you’d like to share and pass on to our leadership team so we can improve our guest experience. We hope to welcome you back with an improved stay in the future.

Thank you for the great review, Yanelis. We hope to see you again!

Hi Antonio, Thank you for leaving a review with us. We hope to see you in the near future!

Hello Wasif, Thank you for taking the time to let us know about your experience while staying with us. The issues you experienced are below our standard. Providing the highest level of hospitality is our number one priority and we sincerely apologize for failing to meet your expectations. Please allow us to make this right and offer credit back to your card for one night, plus the destination fee. Our accounting team will process the refund.