Deluxe Suite, 2 Double Beds, Non Smoking (Deluxe Family Suite)

Reviews of La Quinta Inn & Suites by Wyndham San Antonio Riverwalk

3 out of 5

Reviews

7.6

Good

Rating 10 - Excellent. 1026 out of 2540 reviews" "
Rating 8 - Good. 553 out of 2540 reviews" "
Rating 6 - Okay. 432 out of 2540 reviews" "
Rating 4 - Poor. 261 out of 2540 reviews" "
Rating 2 - Terrible. 268 out of 2540 reviews" "

7.6/10

Cleanliness

8.0/10

Staff & service

7.6/10

Amenities

7.4/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Kaizer

Liked: Staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024

4/10 Poor

Delia, Spring

Disliked: Cleanliness
Due to construction very inconvenient Parking another issue Noise was loud in Halls could hear baby crying all night in room next door
Stayed 2 nights in Dec 2023

8/10 Good

Eliseo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast selection was very small and limited
Stayed 1 night in Mar 2024

10/10 Excellent

Jackie, Devine

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was literally feet from the Riverwalk! Was super fun. It was REALLY BUSY tho. Didn’t love that I had to pay $30 to park! But it is a nice hotel
Stayed 1 night in Mar 2024

6/10 Okay

Jennifer

Liked: Cleanliness
Stayed 1 night in Mar 2024

10/10 Excellent

alvin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was good
Stayed 1 night in Mar 2024

10/10 Excellent

Renee

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was well maintained and they had excellent valet parking. The only thing it was very dark in the breakfast area.
Stayed 1 night in Mar 2024

6/10 Okay

L M

Travelled with family
Liked: Cleanliness, staff & service
No hot water, shower faucets did not work correctly, door closures did not work therefore lot of doors slamming, noise in hallway after 10 pm while trying to sleep.
Stayed 3 nights in Mar 2024

2/10 Terrible

Yoheily

Disliked: Cleanliness, staff & service, property conditions & facilities
The staff service is poor.
Stayed 3 nights in Mar 2024

6/10 Okay

Josie

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Check in was at 4 but we werent able to check in until 6:30 because they were short staffed and hadnt cleaned the room yet. The breakfast was extremely busy. They ran out of fruit and pastries. There were long lines for everything and it was really hard to find a table to sit at.
Stayed 2 nights in Mar 2024

4/10 Poor

Eric

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel has really gone down in quality. I had to help the maintenance man remove the ac unit and install a new one because the ac was as loud as a lawn mower and ruined the night. Then rooms just looked like they hired a 10 year old to fix patches in sheet rock. Rooms and bathrooms looked ridiculous. Breakfast was barely OK. Just really went downhill. Asked for towels since they didn’t clean room and took 1 hour for someone to bring towels. Needs major improvement.
Stayed 2 nights in Mar 2024

10/10 Excellent

Annie, Costa Mesa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was older but nicely maintained. Very clean. Check in was easy and clerk was friendly. We did not go down for breakfast (we preferred to sleep in) but it looked like a fairly large set up. The hotel is right across from a large retail and restaurant complex including the Riverwalk. The convention Center is about a block away. Parking was completed full so try to check in early. We would stay here again. We had a great time in San Antonio!
Stayed 2 nights in Mar 2024

8/10 Good

Glen, Huntington Beach

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For the VERY busy week that you knew you were going to have, whoever orders food should have done a better job. You should have NOT run out of butter for the toast or fruit for breakfast. Bad planning.
Stayed 3 nights in Mar 2024

6/10 Okay

Yuri, Mount Vernon

Business traveller, Travelled with group
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Very noisy air-conditioner, 3 lights did not work, 1 was missing a bulb. It took 3 days for the hotel to address these issues. Great location. Reasonable rate.
Stayed 5 nights in Mar 2024

2/10 Terrible

akosua

Disliked: Cleanliness, staff & service, property conditions & facilities
I had to call housekeeping twice before we received clean towels...our room was not cleaned...
Stayed 2 nights in Mar 2024

2/10 Terrible

Sarah

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

2/10 Terrible

Elsa

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
The only reason I booked this property was because it had a hot tub. When I checked in they said it was down for maintenance. Ruined my kids spring break!!!!
Stayed 1 night in Mar 2024

6/10 Okay

Carlos

Disliked: Property conditions & facilities
The room was not that clean
Stayed 1 night in Mar 2024

10/10 Excellent

James

Stayed 2 nights in Dec 2023

8/10 Good

Eric

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Mar 2024

8/10 Good

Winston

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love to stay here for the state band competition and state basketball tournaments. It is so convenient to the Alamodome and all the great restaurants on the Riverwalk. We walk everywhere unless our restaurant is beyond downtown. You do have to pay a parking fee nightly but most hotels on the Riverwalk are like that. They were mostly full so we had to ask for clean towels and never had Kleenex or trash emptied, but the convenient location is still worth it! Staff is very friendly and breakfast was good.
Stayed 3 nights in Feb 2024

8/10 Good

Michelle

Travelled with family, Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Loved how close it was to the Lila Cockrell Theatre. Liked the breakfast everyday, but could use more types of cereal besides just Cheerios and definitely more fruit. Great exercise room. Great room size. Definitely could have been cleaned better. Something sticky was on the carpet in our room and it was so gross.
Stayed 2 nights in Mar 2024

10/10 Excellent

Melinda

Stayed 3 nights in Feb 2024

8/10 Good

Judy Lynn

Liked: Staff & service, property conditions & facilities
Disliked: Amenities
It was fine
Stayed 2 nights in Feb 2024

10/10 Excellent

Dawn

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location to see and do all the attractions in San Antonio. Might need an Uber every now and then but we didn't get a car and really didn't need one for the 2 days we were there. Their free breakfast has great selections, hot and cold. I'd stay there again.
Stayed 2 nights in Feb 2024

10/10 Excellent

Michael, Corpus Christi

Stayed 1 night in Feb 2024

4/10 Poor

Kassandra

Travelled with family, Travelled with partner
Disliked: Cleanliness, staff & service
Front desk takes an eyternity to pick up the phone, I tried calling a few times before my stay and the hung up on me three times and the rest when they did decide to pick up I waited a minimum of 10 minutes for someone to pick up the phone. Then when it was time to check in on Friday February 23rd, the black male who attended us for check in looked so out of it like he was so confused he didn’t know what he was doing,I really thought he was on some sort of drug for the way he was acting plus had slurred speech I could barely understand.I didn’t like when it was time to check out I noticed they had charged half the amount of what they should’ve, come to find out it was a “temporary hold” and it didnt count towards the amount I owed, now I read the fine print on both, the app and papers I signed and it never said such thing would happen so it caught me off guard and un prepared, fortunately the issue was solved but the only big downside was since they took so long on helping me they made me miss my plane over this inconvenience. Talking of inconveniences, the toilet in my suite didn’t flush properly from the start, maintenance never came by to clean so we had piles of trash in the corner and the fridge didn’t cool properly so the food we had in it went bad. The area around the hotel was super unsafe, had to walk fast into the hotel. Our experience was super under expectations, we wouldn’t stay again or recommend this place. We really deserved some discount or something for it.
Stayed 2 nights in Feb 2024

2/10 Terrible

SUZANNE

Travelled with family and small children
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The pool and hot tub were broken. This was the most important reason we chose this hotel. We were told we would get a discount on stay but that didn't happen. We needed to request daily towels and room straightening/cleaning. We requested rooms close together but we were 2 floors apart. Employees had different prices when asked about roll-a-way bed. Didn't know parking for guests was free.
Stayed 4 nights in Feb 2024

8/10 Good

Yolanda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, breakfast options were not great which was a change from our last stay.
Stayed 1 night in Feb 2024

8/10 Good

Morgan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
N/A
Stayed 2 nights in Feb 2024

10/10 Excellent

Myrthel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very near to riverwalk and it’s walkable without any fear of being mug
Stayed 2 nights in Feb 2024

8/10 Good

Mj

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Location is great few walk to Riverwalk Mall. Breakfast was satisfying. But facility lacking somewhat cleanliness.
Stayed 1 night in Feb 2024

2/10 Terrible

TAEWOONG, Cary

Disliked: Cleanliness, amenities, property conditions & facilities
Upon entering the room, there was strong chemical odor. They probably used some strong chemical to clean the room. I turned on air conditioner at max for several hours, but the smell didn't dissipate.
Stayed 1 night in Feb 2024

10/10 Excellent

Hector J

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024

2/10 Terrible

Vanessa

Stayed 1 night in Feb 2024

6/10 Okay

Ronald

Business traveller
Liked: Cleanliness, amenities
Disliked: Staff & service
Check in took 23 minutes in line.
Stayed 2 nights in Feb 2024

10/10 Excellent

Kliment

Liked: Cleanliness, staff & service, property conditions & facilities
It was great 👍
Stayed 1 night in Feb 2024

6/10 Okay

Lorena

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
It was very busy and staff seemed stressed. Not too friendly but maybe it was due to the facility being super busy.
Stayed 1 night in Feb 2024

8/10 Good

Christine

Stayed 1 night in Feb 2024

8/10 Good

marivic

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023

2/10 Terrible

Christa

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Long wait to check in, limited parking, lumpy pillows, hard mattress, check in at the front desk was an hour wait
Stayed 1 night in Feb 2024

2/10 Terrible

Paul E

It took 1 hour to stand in line to get my already reserved room then the keys would not open my assigned room. They would not allow check-in till 4pm and there was a line out the door that winded through the lobby. Needs better customer service to those pre-registered and pre-paid. DON'T YOU THINK !!!!!
Stayed 1 night in Feb 2024

8/10 Good

Selma

Stayed 2 nights in Feb 2024

6/10 Okay

Romeo

Travelled with family and small children, Business traveller
Disliked: Property conditions & facilities
Did not like the Upkeep of the facilities. Need to fix leaks so mold doesn't grow. Area by front desk smelled like mildew.
Stayed 2 nights in Feb 2024

10/10 Excellent

Doris

Liked: Cleanliness, staff & service
Stayed 2 nights in Dec 2023

8/10 Good

Verna

Liked: Cleanliness, property conditions & facilities
Hotel was fine except they are understaffed. There was always a line at the front desk and you can’t get a hold of anyone in the hotel by calling from the room phone. Parking was expensive but I’m sure it is due to the riverwalk
Stayed 2 nights in Feb 2024

2/10 Terrible

Linda

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was in bad shape expected better for the price
Stayed 2 nights in Feb 2024

2/10 Terrible

Jay

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Terrible experience, room was a filthy disgusting mess when I checked in, switched me to another room which was marginally better!!
Stayed 1 night in Jan 2024

4/10 Poor

DEBBY

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at front desk was completely untrained. Their interaction with guest was rude and could not answer questions. Management was never available to answer questions. Staff had ear buds on and had no interest in speaking to guest. At check in young man was too distracted to concentrate on what he was doing! First night we had no hot water and front desk never answered the phone….. Breakfast was very good and maids were so nice and helpful!
Stayed 2 nights in Feb 2024

2/10 Terrible

Javie

Stayed 2 nights in Feb 2024