Restaurant

Hyatt Place San Antonio-Northwest/Medical Center – Avis

3 out of 5
Hyatt Place San Antonio-Northwest/Medical Center
4303 Hyatt Place Drive, San Antonio, TX

Avis

8,0

Très bien

Note de 10 – Excellent, d’après 461 avis sur 1000." "
Note de 8 – Bien, d’après 258 avis sur 1000." "
Note de 6 – Acceptable, d’après 124 avis sur 1000." "
Note de 4 – Médiocre, d’après 86 avis sur 1000." "
Note de 2 – Terrible, d’après 71 avis sur 1000." "

8,2/10

Propreté

8,6/10

Service et personnel

7,8/10

Commodités

8,0/10

État et installations de l’hébergement

8,2/10

Écoresponsabilité

Avis

8/10 – Bien

Anik

Points forts : Service et personnel, état et installations de l’hébergement et confort de la chambre.
Très bon choix d'hôtel.
Très bon choix d'hôtel familial. Bons restos autour,
Séjour de 3 nuits en juillet 2019
M a répondu le 23 juill. 2019
Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team. If I can be of any assistance to you, please contact me directly. We look forward to being of service to you in the near future. Best regards, Maricela Almendarez Assistant General Manager Hotel staff

8/10 – Bien

Victor

Voyage de couple
Nice clean place!
Séjour de 3 nuits en avril 2024

10/10 – Excellent

Trudy

Voyage en famille, Voyage avec des animaux de compagnie, Voyage d’affaires
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Staff very helpful and friendly
Séjour de 1 nuit en avril 2024

10/10 – Excellent

Victor

Séjour de 1 nuit en avril 2024

4/10 – Médiocre

Latasha

Voyage en famille, Voyage en groupe, Voyage d’affaires
Points faibles : Service et personnel, état et installations de l’hébergement
The elevator was down. Only one elevator was working. I waited almost 20 minutes at one point for an elevator. I had food in my room from outside and the ants got to it. I ended up leaving early because I was not satisfied for what I paid!
Séjour de 2 nuits en avril 2024
Mr. Fenoff Task Force GM a répondu le 8 avr. 2024
Greetings, Our renovation has taken a lot of attention at our property. Please understand this renovation is for our guest to enjoy great and new amenities. Look forward to seeing you in our future.

8/10 – Bien

Dora

Voyage en famille avec de jeunes enfants
Points forts : Service et personnel
Points faibles : État et installations de l’hébergement
Bueno ! Personal Muy amable
Séjour de 5 nuits en mars 2024
Mr. Fenoff Task Force GM a répondu le 4 avr. 2024
Our team is glad to have hosted you. We all look forward to seeing you again soon! Travel well.

10/10 – Excellent

Mario

Points forts : Propreté, service et personnel et commodités.
Thanks for your service
Séjour de 3 nuits en mars 2024
Mr. Fenoff Task Force GM a répondu le 4 avr. 2024
Our team is glad to have hosted you. We all look forward to seeing you again soon! Travel well.

10/10 – Excellent

EUGENIO DE JESUS

Voyage en famille
Elevators must be replaced
Séjour de 3 nuits en mars 2024
Mr. Fenoff Task Force GM a répondu le 4 avr. 2024
The Elevator upgrade is pending, Our team is glad to have hosted you. We all look forward to seeing you again soon! Travel well.

6/10 – Acceptable

marcelo

Voyage en famille
Points forts : Propreté, service et personnel et commodités.
Too small the brackfast station (people eating standing) with no noise i like it
Séjour de 4 nuits en mars 2024
Mr. Fenoff Task Force GM a répondu le 4 avr. 2024
Greetings, Our breakfast is served Mon-Fri 6:30-9:30 PM Sat-Sun 7-10. Our team is glad to have hosted you. We all look forward to seeing you again soon! Travel well.

4/10 – Médiocre

CLARA

Voyage en famille
Points forts : Service et personnel
Points faibles : État et installations de l’hébergement
Este hotel tiene meses de estar en remodelación… solo un elevador funcionaba.. y a las 8am taladrando justo arriba de mi habitación…los accesos laterales cerrados, etc
Séjour de 3 nuits en mars 2024
Mr. Fenoff Task Force GM a répondu le 28 mars 2024
Greetings, Our renovation has taken a lot of attention at our property. Please understand this renovation is for our guest to enjoy great and new amenities. Look forward to seeing you in our future.

8/10 – Bien

Ma.

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Confortable beds. Spacious rooms. Breakfast is not the best. Too much noise at night
Séjour de 2 nuits en mars 2024
Mr. Fenoff Task Force GM a répondu le 28 mars 2024
We appreciate your honest feedback, While renovations are ongoing and it increases the difficulty of the noise levels, It should never be so. You have my apologies. Our team is glad to have hosted you. We all look forward to seeing you again soon! Travel well.

8/10 – Bien

Christian

Voyage en famille
Entiendo que estaban en remodelación, falta mejorar aspecto de limpieza
Séjour de 2 nuits en mars 2024
Mr. Fenoff Task Force GM a répondu le 28 mars 2024
We appreciate your honest feedback. We seem to have dropped the ball with cleanliness, while renovations are ongoing and it increases the difficulty of the cleaning structure, It should never be so. You have my sincere apologies. Our team is glad to have hosted you. Travel well.

8/10 – Bien

Noah

Séjour de 3 nuits en mars 2024
Mr. Fenoff Task Force GM a répondu le 8 avr. 2024
Our team is glad to have hosted you. We all look forward to seeing you again soon! Travel well.

4/10 – Médiocre

Isabel

Voyage en famille avec de jeunes enfants
Points faibles : Propreté, commodités et état et installations de l’hébergement.
We had to change rooms because the first room we got was disgusting. Our second room was also dirty, we even had cockroaches in our room. The property is under construction, and just waiting for the elevator was a hassle. Not using Hyatt Hotels anymore.
Séjour de 6 nuits en mars 2024
Mr. Fenoff Task Force GM a répondu le 24 mars 2024
We appreciate your honest feedback, I will address the staffs interactions policies with guests. We seem to have drooped the ball with cleanliness, while renovations are ongoing and it increases the difficulty of the cleaning structure, It should never be so.You have my sincere apologies.Our team is glad to have hosted you.Travel well.

6/10 – Acceptable

Ana

Voyage en famille avec de jeunes enfants, Voyage en famille
Room was very good but property overall is poorly maintained on the common areas Staff only do their work but are not really friendly
Séjour de 2 nuits en mars 2024
Mr. Fenoff Task Force GM a répondu le 24 mars 2024
We appreciate your honest feedback, I will address the staffs interactions with guests. While renovations are ongoing, we expect to have the whole property completed by end of summer with minimal affect to the guest experience.Our team is glad to have hosted you. We all look forward to seeing you again soon!Travel well.

8/10 – Bien

Leticia, irving

Séjour de 3 nuits en mars 2024
Mr. Fenoff Task Force GM a répondu le 6 avr. 2024
Our team is glad to have hosted you. We all look forward to seeing you again soon! Travel well.

2/10 – Terrible

Amy

Voyage en famille
Points faibles : Propreté, service et personnel et état et installations de l’hébergement.
I had an extremely bad experience at this hotel. I tried to leave after the first night & they wouldn’t allow me to. They wanted to charge me the 2nd night. I basically was forced to stay there. Some things that bothered me: customer service was rude, renovations going on, bfast was mediocre, cooks were rude, housekeeping didn’t come empty trashes, I had to tell them to come and bring towels and they did not, front desk didn’t answer when called, the elevator sounded like it was going to breakdown any moment and someone pulled the extinguisher causing us to exit the building. This is not a good place to stay. Save your money and stay somewhere else that’s worth it. The hotel did nothing to accommodate me. I HATED OUR STAY.
Séjour de 3 nuits en mars 2024
Mr. Fenoff Task Force GM a répondu le 24 mars 2024
Wow, were to begin, your inability to receive a refund for a stay would come down to you having booked through a third party's non-refundable rate for your stay.We of course would not stop anyone from leaving a hotel.Our breakfast has 13 different main food choices in buffet style setting. I am a bit unsure as to what more was expected.As per hotel policy since Covid times Housekeeping is down every two days unless requested at check-in. While renovations are ongoing items such as the elevators, do need to be out of service one at a time (we have 2), we cannot control service vendors schedules.The front desk stives to answer every call promptly, but during busy check-in times we may miss a call or two.The rude guest that pulled a Fire Extinguisher causing the hotel to be evacuated as a precaution, did disrupt the hotels operation. I do wish we could prevent these types of pranks, but they do happen once in a blue moon.You have my sincere apologies.Our team is glad to have hosted you.Travel well.

2/10 – Terrible

AMINE

Points faibles : Propreté, état et installations de l’hébergement
Séjour de 2 nuits en mars 2024
Mr. Fenoff Task Force GM a répondu le 24 mars 2024
You left no feedback I cannot address you concerns.We all look forward to seeing you again soon to right whatever was wrong.Travel well.

2/10 – Terrible

Akber Ali

Voyage en famille
Points faibles : Propreté, commodités et état et installations de l’hébergement.
no breakfast
Séjour de 1 nuit en mars 2024
M a répondu le 13 mars 2024
Greetings,Our breakfast is served Mon-Fri 6:30-9:30 PM Sat-Sun 7-10

6/10 – Acceptable

Deion

Séjour de 4 nuits en mars 2024
Mr. Fenoff Task Force GM a répondu le 4 avr. 2024
Our team is glad to have hosted you. We all look forward to seeing you again soon! Travel well.

2/10 – Terrible

Osbaldo

Voyage en famille avec de jeunes enfants, Voyage avec des animaux de compagnie
Was unable to checkin to this property as they had a leak. Our reservation was moved to another hotel that was horrible.
Séjour de 1 nuit en mars 2024
M a répondu le 13 mars 2024
Greetings,Apologies for the unplanned move. Our hotel in situations try our best to accommodate our guest to the fullest. We look forward to seeing you in our future.

6/10 – Acceptable

Vanity

Voyage en famille
Points faibles : État et installations de l’hébergement
Informing of renovations going on during time of stay would have been nice to know before booking. Breakfast being offered was also not being kept up with very well, had to ask for food to be made instead of just being refilled.
Séjour de 1 nuit en février 2024
M a répondu le 13 mars 2024
Greetings,We regret you were not satisfied with your stay. We are working hard to complete our new hotel for all guests to enjoy.

10/10 – Excellent

John

Séjour de 2 nuits en février 2024
Mr. Fenoff Task Force GM a répondu le 24 mars 2024
Our team is glad to have hosted you. We all look forward to seeing you again soon!Travel well.

8/10 – Bien

Dean

Séjour de 5 nuits en février 2024
Mr. Fenoff Task Force GM a répondu le 24 mars 2024
Our team is glad to have hosted you. We all look forward to seeing you again soon!Travel well.

10/10 – Excellent

robert, austin

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The property is easy to access and easy to get to main highways to get anywhere in town in a reasonable amount of time.
Séjour de 2 nuits en février 2024
SuzieP, Director of Sales a répondu le 19 févr. 2024
Dear Valued Guest, thank you so much for leaving us your valued feedback. We are happy you enjoyed your stay with us and thank you for your business.We look forward to welcoming you back!

8/10 – Bien

Daniel Espinoza

Séjour de 3 nuits en février 2024
Mr. Fenoff Task Force GM a répondu le 24 mars 2024
Our team is glad to have hosted you. We all look forward to seeing you again soon!Travel well.

2/10 – Terrible

Saahil

Voyage de couple, Voyage d’affaires
Points faibles : Propreté, commodités et état et installations de l’hébergement.
Room is very unorganized shapeless, not needed and clean beds are bad. Overall one star review.
SuzieP, Director of Sales a répondu le 19 févr. 2024
Dear Valued Guest, thank you so much for leaving us your valued feedback. We are happy you enjoyed your stay with us and thank you for your business.We look forward to welcoming you back!

10/10 – Excellent

Ali, Katy

Voyage en famille avec de jeunes enfants, Voyage en groupe
Points forts : Propreté, service et personnel et commodités.
Not the best. Just ok
Séjour de 1 nuit en février 2024
SuzieP, Director of Sales a répondu le 13 févr. 2024
Dear Valued Guest, Thank you so much for your valuable feedback. We thank you for your business and is happy you enjoyed your stay with us.We look forward to welcoming you back!

8/10 – Bien

Frank

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Good location for our appointments etc. Only 1 elevator working thou. Staff was very polite and helpful when we had a question.
Séjour de 1 nuit en février 2024
SuzieP, Director of Sales a répondu le 12 févr. 2024
Dear Valued Guest, Thank you so much for taking the time to leave us your review. We loved having you as our guest and is happy you enjoyed your stay with us.We thank you for your business and look forward to welcoming you back!

8/10 – Bien

Jacqueline

Voyage de couple, Voyage d’affaires
Points forts : Commodités
My husband and I love staying at the Hyatt. Restful sleep and love the floor plan!
Séjour de 1 nuit en février 2024
SuzieP, Director of Sales a répondu le 8 févr. 2024
Dear Valued Guest, thank you so much for taking the time off from your busy schedule to leave us a review. We thank you for your business and we are happy you enjoyed your stay with us.We look forward to welcoming you back!

10/10 – Excellent

Mario

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
New & upkeep
Séjour de 1 nuit en février 2024
SuzieP, Director of Sales a répondu le 8 févr. 2024
Dear Valued Guest, thank you so much for taking the time off from your busy schedule to leave us a review. We thank you for your business and we are happy you enjoyed your stay with us.We look forward to welcoming you back!

2/10 – Terrible

Kari

Voyage en famille
Points faibles : État et installations de l’hébergement
I would not recommend this hotel if u have allergies because they don’t even clean all the lint from the where the air conditioner is blowing…. Plus the air conditioner made noise all night…
Séjour de 1 nuit en février 2024
SuzieP, Director of Sales a répondu le 8 févr. 2024
Dear Valued Guest, thank you so much for taking the time off from your busy schedule to leave us a review. We so sorry we failed to meet your expectations. We take all complaints seriously and will be addressing this with our team to rectify this.We thank you for your business look forward to welcoming you back!

8/10 – Bien

Noah

Voyage de couple
Points forts : Propreté, service et personnel
Loved the area. Nice little dog park right next to it. Lots of bumps in the night and looks like the rooms could use a littlr touch up but other than that everything was nice
Séjour de 2 nuits en janvier 2024
SuzieP, Director of Sales a répondu le 29 janv. 2024
Dear Valued Guest, thank you for leaving us your valuable feedback. As you saw, we are in the middle of renovation and is very excited to have share this with you upon your return.Thank you for staying with us. We appreciate you!

8/10 – Bien

Shusaku

Voyage en famille
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
ファミリーで滞在するには最適なホテルです。
Séjour de 1 nuit en janvier 2024
SuzieP, Director of Sales a répondu le 29 janv. 2024
どうもありがとう。 ご滞在をお楽しみいただけたことを嬉しく思います。またのお越しをお待ちしております。

10/10 – Excellent

Hector

Points forts : Propreté
s a répondu le 29 janv. 2024
Dear Valued Guest, We are happy you enjoyed your stay with us. We thank you for your business and look forward to welcoming you back.

6/10 – Acceptable

Liz

Voyage en famille avec de jeunes enfants, Voyage d’affaires
Points forts : Service et personnel, commodités
Points faibles : Propreté
Carpet and couch had stains. The AC leaked and carpet was wet.
Séjour de 1 nuit en janvier 2024
SuzieP, Director of Sales a répondu le 22 janv. 2024
Dear Valued Guest, thank you so much for taking the time to leave us a review, we sincerely appreciate this. We apologize for the inconvenience you suffered and will definitely discuss this with our team.We look forward to welcoming you back!

10/10 – Excellent

Hugo

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Everything
Séjour de 3 nuits en janvier 2024
SuzieP, Director of Sales a répondu le 17 janv. 2024
Dear Valued Guest, thank you for being our valued guest and thank you so much for your business. We are thrilled you enjoyed your stay and look forward to welcoming you back.

8/10 – Bien

Ricardo

Voyage en famille
Points forts : Propreté, commodités
Séjour de 1 nuit en décembre 2023
SuzieP, Director of Sales a répondu le 17 janv. 2024
Dear Valued Guest, thank you so much for your feedback and thank you for your business. We look forward to welcoming you back.

8/10 – Bien

Edgar

Voyage en famille
Points forts : Service et personnel
Séjour de 3 nuits en janvier 2024
SuzieP, Director of Sales a répondu le 16 janv. 2024
Dear Valued Guest, thank you for being our guest. We value your feedback and thank you for your business. We look forward to welcoming you back.

10/10 – Excellent

Ayaki

Voyage en groupe
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
I like the room. They put me in the room I wanted and answered all my questions patiently. The stuff seem all friendly and nice. We are be able to check in early. Thank you, Hyatt Place Medical Center/North West.
Séjour de 1 nuit en janvier 2024
SuzieP, Director of Sales a répondu le 16 janv. 2024
Dear Valued Guest, thank you for being our guest. We value your feedback and thank you for your business. We look forward to welcoming you back.

6/10 – Acceptable

Heather, Lexington

My room was not clean.
Séjour de 3 nuits en janvier 2024
SuzieP, Director of Sales a répondu le 16 janv. 2024
Dear Valued Guest, thank you for being our guest. We value your feedback and thank you for your business. We look forward to welcoming you back.

10/10 – Excellent

Deborah

Points forts : Service et personnel
Séjour de 1 nuit en janvier 2024
SuzieP, Director of Sales a répondu le 16 janv. 2024
Dear Valued Guest, thank you for being our guest. We value your feedback and thank you for your business. We look forward to welcoming you back.

10/10 – Excellent

Krista

Séjour de 2 nuits en janvier 2024
SuzieP, Director of Sales a répondu le 8 févr. 2024
Dear Valued Guest, thank you so much for taking the time off from your busy schedule to leave us a review. We thank you for your business and we are happy you enjoyed your stay with us.We look forward to welcoming you back!

10/10 – Excellent

Gilberto

Voyage en famille avec de jeunes enfants
Points forts : Propreté, service et personnel et commodités.
Séjour de 2 nuits en janvier 2024
SuzieP, Director of Sales a répondu le 16 janv. 2024
Dear Valued Guest, thank you for being our guest. We value your feedback and thank you for your business. We look forward to welcoming you back.

4/10 – Médiocre

Xavier

Voyage de couple
Points forts : Service et personnel
Points faibles : Propreté
Not the cleanest hotel I ever stayed at and breakfast was okay. Other than that it was in a pretty good area and like 15 mins from downtown.
Séjour de 1 nuit en janvier 2024
SuzieP, Director of Sales a répondu le 9 janv. 2024
Dear Valued Guest, We are extremely sorry we failed to meet your expectations. As you saw while you were here, we are undergoing renovations to be the best hotel in our area and along with our excellent customer service, we will be the best! We hope you will give us another chance to be of service to you in the future.

8/10 – Bien

Luz Gabriela

Voyage en famille
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Comfortable, pero le falta.
Viaje de familia solamente, las sabanas algo rasposas, el colchon no tan comodo, habia ropa interior de hombre en el closet. El elevador esta muy descuidado.
Séjour de 1 nuit en janvier 2024
SuzieP, Director of Sales a répondu le 9 janv. 2024
Estimado huésped, lamentamos mucho las molestias que le hayamos causado durante su estancia. Nos esforzamos para que cada huésped salga del hotel 100% satisfecho. Hemos escuchado sus quejas y las abordaremos con nuestro equipo directivo. Por favor, acepte nuestras disculpas. ¡Esperamos volver a verte pronto!

10/10 – Excellent

gabriela

Séjour de 1 nuit en janvier 2024
SuzieP, Director of Sales a répondu le 10 janv. 2024
Dear Valued Guest, We are thrilled you enjoyed your stay with us. We thank you for your business and look forward to welcoming you back!

8/10 – Bien

C

Voyage en famille
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en janvier 2024
SuzieP, Director of Sales a répondu le 9 janv. 2024
Dear Valued Guest, Thank you for taking the time to leave us your review. We appreciate your business and is thankful for your visit.Please visit us again soon!

10/10 – Excellent

Nora

Séjour de 1 nuit en janvier 2024
SuzieP, Director of Sales a répondu le 10 janv. 2024
Dear Valued Guest, We are thrilled you enjoyed your stay with us. We thank you for your business and look forward to welcoming you back!

6/10 – Acceptable

Jean

Voyage en famille
Points forts : Service et personnel
Esta en remodelación.
Séjour de 1 nuit en janvier 2024
SuzieP, Director of Sales a répondu le 8 janv. 2024
Querido invitado valorado: Lamento mucho que estemos en obras de renovación durante su visita. Lamentamos las molestias y esperamos darle la bienvenida pronto a nuestro nuevo hotel.