Ratings based on 4,568 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
95% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.7 Room comfort
4.7 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Couples
by A verified traveller

Posted 14-Sep-2014
Beautiful property with exemplary service in great location-love it!
4 out of 5
Recommended
for Everyone
by A verified traveller from Seattle

No feather pillows

Posted 9-Sep-2014
Nice property, great location, loved the room design and decor, no feather pillows as an option to the too-firm non-allergenic ones, professional but less than bubbly front desk staff, all other staff very friendly and cheerful. Would definitely return.
4 out of 5
Recommended
for Business Travellers
by A verified traveller from Richmond, Texas

Good

Posted 3-Sep-2014
Pros: It was very clean.
Cons: Prices
Location: Okay
Good, except the food was expensive for one person, most folk do not eat $18.00 worth of food.
4 out of 5
Recommended
for Families
by A verified traveller from Houston, TX

Nice hotel on the Riverwalk

Posted 3-Sep-2014
Upscale rooms great for families. It's not the Taj Mahal, but very nice with plenty of space for a family of 4.
5 out of 5
Recommended
for Everyone
by A verified traveller from Seagoville, Tx

Beautiful hotel! Right on the Riverwalk!

Posted 2-Sep-2014
Pros: I loved how modern the room was and the location!
Cons: More staff around the check-in hours. Fridge in the room.
Location: River walk, the market was awesome too! Lots of caves nearby which offer great experiences!
Only reason Hotel Staff was 4/5 was because when we checked in there was a long line forming and only 3 counters with 2 attendants serving. This was at around 445 pm when the check-in time was at 4pm. The cleaning staff was also behind that day and some people had to wait for their rooms to be readied. Ours was one of the lucky ones. The room was the best i've ever stayed in! Very spacious! Very Modern! Their roof-top pool had a nice view of down-town! The staff was friendly! You walk out of the bar area and are on the edge of the river walk. 5 minutes away is where all the restaurants are located!
5 out of 5
Recommended
for Everyone
by A verified traveller from ruiz

Joanna

Posted 2-Sep-2014
Its a soo relaxing place to be at and the availability to river walk amaizing. I recommend it, the rates are affordable.
3 out of 5
by A verified traveller from texas

Over rated

Posted 2-Sep-2014
I thought I was paying for the view to the river, the gave me a room in the 12th floor where the view was nothing but top of building and a little river way down there, that why I choose to pay more, and then when we woke up, the room was flooded, guessing from the AC , didn't enjoy my morning, not happy!!
5 out of 5
Recommended
for Everyone
by A verified traveller from Texas

Love The Contessa!

Posted 30-Aug-2014
Pros: The two room suite configuration is what brings us back, again and again.
Cons: A small refrigerator for water, cold drinks, milk for the kids.
Location: Convenient to Riverwalk attractions, restaurants, the Mall.
The Contessa is great, having the extra room is very convenient when traveling with children, or other family members. It would be even better if it included a usable refrigerator for water, cold drinks, milk, etc. My son said the sofa bed mattress was uncomfortable. We didn't address this with hotel staff, so not sure if they had a remedy or not. All hotel staff members we encountered were extremely friendly and helpful. The grandkids LOVED the roof-top pool, especially at night seeing the city lights. Of course, it was cooler then too. Our room had a water stain near the bedroom door, probably from a tub/shower leak. Again, we didn't address with staff. The Contessa is on a more quiet part of the River, which is what we prefer. All-in-all, we love The Contessa. This was our 6th time to stay there. I'm sure we'll be back, maybe at Thanksgiving for the Lighting of the River.
5 out of 5
Recommended
for Everyone
by A verified traveller

Top of the line.

Posted 29-Aug-2014
Location: Super location for riverwalk, Alamo, market, restaurants!
Everything was as fine as we have ever erxprienced...staff...valet...room servivce...
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 27-Aug-2014
Location was great! Right on Riverwalk. The hotel staff were friendly, and very helpful. We had a wonderful stay and would recommend to others.