Ratings based on 5,213 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
95% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.7 Room comfort
4.7 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Kenedy, TX

Great hotel right off of the River Walk

Posted 26-May-2015
Hotel staff were friendly, willingly to help with anything we needed. Room was spacious, clean, and had a good view of downtown San Antonio. Lots of shopping and good places to eat all within walking distance!
Comment from Hotel Management
27-May-2015 by Troy, Hotel Management
Thank you for the positive review of the hotel. I’m pleased to read our staff accommodated your requests and you enjoyed our spacious suites. We hope you will return again very soon. Troy Mathews General Manager
5 out of 5
Recommended
for Everyone
by A verified traveller

Nice hotel along the riverwalk

Posted 26-May-2015
Cons: Valet Parking can be very slow.
Excellent hotel at an excellent location. Rooms are clean and staff is very nice.
Comment from Hotel Management
27-May-2015 by Troy, Hotel Management
Thank you for the review of the hotel. We appreciate the compliments to our suites and staff. We look forward to your return visit. Troy Mathews General Manager
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Cypress texas

Great Hotel

Posted 24-May-2015
Obenuance in hotel is very inviting from the Valet to the Bell guy to the Manager and her staff. Effort to go above and beyond expectations were greatly appreciated. As you exit the in house restaurant with seating at rivers edge to the rooftop pool with great views Thanks for all they do.
Comment from Hotel Management
27-May-2015 by Troy, Hotel Management
Thank you for your review of the hotel. I’m pleased to read our entire staff went above-and-beyond to accommodate your requests. I will share your comments with our staff and we look forward to your return. Troy Mathews General Manager
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Weatherford, Tx.

Quiet, comfortable, excellent location

Posted 24-May-2015
Pros: Everything!
We stayed during the week before Memorial weekend and it was fairly quiet which was terrific. It is directly on the river walk and within walking distance to almost everything. We never used our car. The staff was terrific, very friendly and knowledgeable about directions and also with suggestions for very excellent restaurants. Our room was perfect, we had a great view, it was very clean and very roomy. We got an excellent rate through Expedia as well. Very relaxing trip!!
Comment from Hotel Management
26-May-2015 by Troy, Hotel Management
Thank you for the 5 star review of the hotel and for the compliments to our friendly staff. I will pass along your comments and we look forward to your return visit. Troy Mathews General Manager
5 out of 5
Recommended
for Everyone
by A verified traveller

Perfect

Posted 23-May-2015
Great experience and perfect location ............................................................
Comment from Hotel Management
26-May-2015 by Troy, Hotel Management
Thank you for the 5 star review and the compliments to the hotel. We look forward to your return visit. Troy Mathews General Manager
5 out of 5
Recommended
for Everyone
by A verified travellerfrom México D.F.

Muy agradable, céntrico y el personal muy amable

Posted 19-May-2015
Pros: Situación, limpio y personal muy atento, tomaron en cuenta nuestra sugerencia respecto al elevador
Cons: nada, todo bien
Location: Paseo pro el río, restaurantes y atracciones turísticas en la cercanía
En viaje de negocios y turismo me gustó mucho por todas las facilidades
Comment from Hotel Management
26-May-2015 by Troy, Hotel Management
Thank you for the 5 star review of the hotel. We appreciate your comments and look forward to your return visit. Troy Mathews General Manager
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Kuwait

Posted 16-May-2015
Modern decorated, spacious room. The hotel has an access to the riverwalk and has a very good location.
Comment from Hotel Management
18-May-2015 by Troy, Hotel Management
Thank you for the 5 star review of the hotel. We appreciate the compliments to our spacious suites and convenient access to the River Walk. We look forward to your return visit. Troy Mathews General Manager
3 out of 5
by A verified travellerfrom Houston

Disappointing Hotel Restaurant

Posted 11-May-2015
Pros: Nice Room
Cons: Improve the crappy restaurant
Breakfast at the restaurant is horrible, do not waste your time. There are plenty of excellent restaurant choices along the San Antonio Riverwalk.
Comment from Hotel Management
14-May-2015 by Troy, Hotel Management
Thank you for taking the time to post a review. I apologize you did not enjoy the breakfast and I will share your comments with our staff. We hope you will choose to come back again. Troy Mathews General Manager
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Mendocino, CA

Great location on the River Walk

Posted 10-May-2015
Pros: Location Patio on the River Walk
Cons: There was a bit of black mold in the soap "niche" in the shower (Room 722). Pillows were too hard. I asked for softer ones, never got any. Sore neck.
Location: La Villita King William District Alamo, of course!
Family reunion, enough said. Nothing more I care to say.
Comment from Hotel Management
12-May-2015 by Troy, Hotel Management
Thank you for choosing the hotel for your family reunion. We are pleased you enjoyed your stay and look forward to your return visit. Troy Mathews General Manager
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 10-May-2015
Suites are very good for families or for people traveling alone
Comment from Hotel Management
11-May-2015 by Troy, Hotel Management
Thank you for the review of the hotel. I’m pleased to read you enjoyed our spacious suites. We look forward to your return visit. Troy Mathews General Manager