All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
The staff was nice; the room was huge. Great value.
Brady
Stayed 2 nights in Apr 2024
2/10 Terrible
Keren
Apr 2, 2024
Liked: Cleanliness
Disliked: Property conditions & facilities
Unfortunately we did not enjoy our stay, beds are very uncomfortable you can feel the springs on the bed, mattress on sofa is even worse. This double beds are the worst, no way 2 adults can sleep comfortably, they are too small. They texted me asking if I need anything I explained the issues and did nothing. I do not recommend
Keren
4/10 Poor
Roberto
Travelled with family
Mar 28, 2024
After having stayed in a Homewood Suites in Houston, this property was very disappointing. It is an older property and the rooms are showing their age. The extra blankets in the room were covered in hair balls, and the bathroom was over all a mess
We travel with our young one often and Homewood Suites are perfect for a small family. The full kitchen, living room area and bedroom is like a small apartment. Plenty of space for all of us. The area is great if your planning on doing some shopping on I-10 to La Cantera area. Very nice area and convenient for I-10 and 410.
Alejandro
Stayed 2 nights in Feb 2024
Response from Brenna on Mar 9, 2024
Thank you for staying with us. We appreciate the feedback and hope you visit us again soon.
6/10 Okay
Joshua
Travelled with family, Travelled with family and small children
Feb 22, 2024
Currently under renovations.
Joshua
Stayed 1 night in Feb 2024
Response from Brenna on Feb 22, 2024
Thank you for staying with us. We appreciate your feedback and are sorry you were unhappy with your stay. Thank you for letting us know.
This is my second time staying at this hotel and I loved it. Its clean, the breakfast is very good. I love the atmosphere
Guillermo, Alisia
Stayed 2 nights in Feb 2024
Response from Brenna on Feb 16, 2024
Thank you for staying with us. We appreciate your feedback and are thrilled to hear you enjoyed your stay a second time. We hope to see you again soon!
8/10 Good
ROSEMARIE
Jan 20, 2024
Liked: Cleanliness, staff & service
ROSEMARIE
Stayed 4 nights in Jan 2024
Response from Brenna on Feb 9, 2024
Thank you for staying with us. We appreciate your feedback and look forward to your next visit with us.
Building is excellent, but the housekeeping didn’t clean our room for the second day stay, we had to request clean towels and new toilet paper, no coffee, sugar etc
MOISES
Stayed 2 nights in Dec 2023
Response from Brenna on Jan 4, 2024
Thank you for staying with us. We are sorry you were unhappy with your stay. We will look into the items mentioned. Thank you for letting us know.
2/10 Terrible
Julie
Dec 18, 2023
Julie
Stayed 3 nights in Dec 2023
Response from Brenna on Jan 4, 2024
Thank you for staying with us. We are sorry you were unhappy with your stay. Thank you for letting us know.
The trip was for my daughter’s birthday and there were seven of us in a two bedroom suite. It was very spacious and the kitchen was a plus with teenagers.
Quenton
Stayed 2 nights in Dec 2023
Response from Patricia on Dec 5, 2023
Happy birthday!! Thank you for choosing to spend this special day at our hotel. We hope you come back to see us.
When we came in we didn’t even have a shampoo in the room and we saw hair on the floor in the bathroom. Looked like no one cleaned there((( The hotel itself is really old.
Kateryna
Stayed 2 nights in Sep 2023
Response from Brenna on Sep 25, 2023
Thank you for staying with us. We are sorry you were unhappy with your stay and we will look into the items mentioned. Thank you for letting us know.
10/10 Excellent
Grace, El Cajon
Sep 19, 2023
Grace
Stayed 10 nights in Sep 2023
Response from Brenna on Oct 12, 2023
Thank you for staying with us. We appreciate the review and hope you visit us again soon.
No waffle maker??? Serious??? Waffle makers are a must if the kiddos are to be happy.
I also was charged a large deposit upon check-in, even though room was pre-paid and have not recieved it back. Front desk said i would recieve it as soon as I checked out. 4 days later i have not recieved it.
Room was very comfortable and quite.
Bobbie
Stayed 1 night in Sep 2023
Response from Brenna on Sep 12, 2023
Thank you for staying with us. We appreciate the review. We will be bringing the waffle makers back; we did not have them during the summer as it was causing too much congestion. The holds on credit cards can take anywhere from the next day up to 10 business days to process back, depending on the financial institution. We hope you visit us again.
10/10 Excellent
Jerry L, Pearland
Travelled with family
Sep 10, 2023
Liked: Amenities
Great staff and accommodations…A bit aging but overall a good stay
Jerry L
Stayed 1 night in Sep 2023
Response from Brenna on Sep 15, 2023
Thank you for staying with us. We appreciate the feedback and hope you visit us again soon.
Thank you for staying with us. We are sorry you were unhappy with your stay. Please reach out to us so we can better understand the issues you dealt with. Thank you.
Excellent service, breakfast was pretty good, and the room itself was comfortable-especially the beds. The a c worked very well inside our room (105 tempurature that day). However, within the lobby and the 2nd floor hallway it was very warm.
Tracy
Stayed 1 night in Aug 2023
Response from Brenna on Aug 21, 2023
Thank you for staying with us. We appreciate the review and are sorry you were not happy. We will look into the items mentioned. Thank you for letting us know.
4/10 Poor
Gloria
Travelled with family, Travelled with family and small children
Aug 17, 2023
Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
They didnt clean up the room until the 5th day. My room wasnt cleaned on the four nights we stayed. They said yo tell them, but they said it was complimentary. So, I have to clean up My room. Better go to a rental.
Gloria
Stayed 4 nights in Aug 2023
Response from Brenna on Aug 21, 2023
Thank you for staying with us. We appreciate the review and are sorry you were not happy. We will look into the items mentioned. Thank you for letting us know.
10/10 Excellent
Vanessa
Aug 14, 2023
Vanessa
Stayed 2 nights in Aug 2023
Response from Brenna on Aug 21, 2023
Thank you for staying with us. We appreciate the kind review and hope you visit us again soon.
10/10 Excellent
ROSEMARY
Aug 8, 2023
ROSEMARY
Stayed 3 nights in Aug 2023
Response from Brenna on Aug 10, 2023
Thank you for staying with us. We appreciate the feedback and hope you visit us again soon.
This is were our family stay when we go to San Antonio. The location is very convenient to all events less then 15 minutes away. Love the idea that its a home away from home. Staff was very polite, helpful and friendly.
Starchild
Stayed 3 nights in Jul 2023
Response from Brenna on Jul 19, 2023
Thank you for staying with us. We are thrilled that you enjoyed your stay. We look forward to your next visit with us.
Staff was friendly and helpful throughout the stay. For the most part it was quiet and i would definitely stay here again.
Alicia
Stayed 3 nights in Jul 2023
Response from Brenna on Jul 18, 2023
Thank you for staying with us. We appreciate the kind review and hope you visit us again soon.
6/10 Okay
Hilda
Jul 17, 2023
Liked: Staff & service, room comfort
Great check- in cery friendly but when we got to room it was a non smoking room but it smelled like cigarettes everywhere.....like someone tried to clean over the smell but the cigarette smell had penetrated everywhere.
Hilda
Stayed 1 night in Jul 2023
Response from Brenna on Jul 18, 2023
Thank you for staying with us. We are sorry you were unhappy with your room. We will look into the item mentioned. Thank you for letting us know.