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Reviews of Homewood Suites by Hilton San Antonio North

3 out of 5
Homewood Suites by Hilton San Antonio North
125 N Loop 1604 W, San Antonio, TX

Reviews

8.6

Excellent

Rating 10 - Excellent. 565 out of 1000 reviews" "
Rating 8 - Good. 265 out of 1000 reviews" "
Rating 6 - Okay. 92 out of 1000 reviews" "
Rating 4 - Poor. 42 out of 1000 reviews" "
Rating 2 - Terrible. 36 out of 1000 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

4/10 Poor

Guillermo, san antonio

Business traveller
Liked: Staff & service
Could not stop air conditioning system. Room was not comfortable. Bad location.
Stayed 1 night in Apr 2024

10/10 Excellent

Summer

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We absolutely loved our stay! The front desk person was so nice and helpful. He is a keeper! The area is really nice, and having a Trader Joe’s within eyesight made it convenient to do some food shopping and use the kitchen in the room. The reception/ dinner was such a helpful part of our stay financially and logistically. The complimentary beverages made it even better. We are a family of 5 and the room we had accommodated us well. That’s hard to find- the world isn’t made for a family of 5. We are loyal homewood guests now that we’ve stayed at several and had great experiences. The property is beautiful and clean, but it did appear there were some needs for repairs in our 1st floor hallway. There was a tarp covering damage. The only thing that I would strongly suggest would be to have fitted sheets on the beds. Flat sheets make it difficult to keep on the bed if you move. Also, we missed breakfast by a couple minutes because it’s only until 9 on Fridays. 930 or 10 would be better for travelers that need to sleep in, but very small inconvenience.
Stayed 1 night in Mar 2024
Response from Margie on Apr 10, 2024
Thank you so much for your comments and for being loyal Homewood Suites Guests. We will take your suggestions under review to enhance our guest stay experience. We look forward to your next stay at our property.

10/10 Excellent

Diana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The suite was enough for a family of 6. Very nice breakfast.
Stayed 1 night in Mar 2024
Response from Margie on Apr 10, 2024
Thank you for the 5 out of 5 review! It is always our pleasure to serve our valued guests. We look forward to your next stay with us.

6/10 Okay

Sheila

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024
Response from Margie on Apr 10, 2024
Thank you for your comments. I would love to know what we could have done better to earn a 4 or a 5.

10/10 Excellent

Vasty

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and conveniently located
Stayed 4 nights in Jan 2024

6/10 Okay

Gina

Stayed 1 night in Jan 2024

6/10 Okay

Alicia

Stayed 1 night in Dec 2023

10/10 Excellent

Carol

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Veronica

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cleanliness is definitely always a must and my room was clean. The staff was very nice. The gentleman that registered me was awesome. He was knowledgeable and friendly and informed me about the extras available to us. I so much appreciated this because most of the time I’m asking a million questions.
Stayed 2 nights in Nov 2023

10/10 Excellent

RAJAN

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious rooms
Stayed 3 nights in Nov 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Veronica on Nov 16, 2023
Thank you for the 10, Hope you come back to visit us again.

10/10 Excellent

Sha

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Veronica on Nov 16, 2023
Thank you for the 10 Hope you come back and visit us again.

10/10 Excellent

Jeffry

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Veronica on Nov 16, 2023
Thank you for the 10 Hope you come back and visit us again

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Veronica on Oct 9, 2023
Thank you for staying with us and we are so happy that you enjoyed your stay.

10/10 Excellent

Yvonne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful and very clean
Stayed 1 night in Sep 2023
Response from Veronica on Oct 9, 2023
Thank you for staying with us and glad you enjoyed your stay.

10/10 Excellent

Debra

Liked: Cleanliness, staff & service, property conditions & facilities
Nice property. Everything was easy. Great staff!
Stayed 1 night in Sep 2023
Response from Veronica on Oct 9, 2023
Thank you for staying with us and so glad you enjoyed your stay.

10/10 Excellent

Trudy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The guy at the front desk was so friendly!
Stayed 2 nights in Aug 2023

6/10 Okay

lisa

Travelled with family, Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The room carpet was dirty, hair in the shower, refrigerator did not cool my milk products, older broken cabinets and furniture. Very disappointing.
Stayed 2 nights in Aug 2023

8/10 Good

Elda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023

8/10 Good

Martha

Stayed 4 nights in Jul 2023

8/10 Good

Donald

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyed stay and hekpful friendly staff
Stayed 2 nights in Jul 2023
Response from Veronica on Jul 31, 2023
Thank you for staying with us. Please join us again.

10/10 Excellent

Kathryn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Veronica on Jul 31, 2023
Thank you for staying with us. Please join us again.

6/10 Okay

Chanon

Travelled with family
Stayed 2 nights in Jul 2023
Response from Veronica on Jul 13, 2023
Thank you for staying with us, We hope you enjoyed your stay.

10/10 Excellent

Randy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing staff! So friendly and accommodating for our family with 3 little kids. They made sure we had great rooms on the same floor. Breakfast was good and I am so thankful for everything they do to make everyone feel at home.
Stayed 1 night in Jul 2023
Response from Veronica on Jul 13, 2023
Thank you for staying with us, hope you will join us again soon.

8/10 Good

Christina

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good kitchen
The kitchen had basic appliances and a couple dishes. I asked front desk for a couple of items they promptly provided. There wasnt much i could eat at breakfast- id love some fruit salad and potatoes. Lots of meat choices if you are into that. The evening meal stopped too early for me to partake
Stayed 3 nights in Jun 2023
Response from Veronica on Jul 13, 2023
Thank you for staying with us, breakfast we vary with different things on different days. Hope you can join us again soon.

4/10 Poor

Robert

Stayed 1 night in Jun 2023
Response from Veronica on Jun 13, 2023
Thank you for your feedback, we can start improving our hotel to better your experience.

8/10 Good

BRUCE

Liked: Cleanliness, staff & service, property conditions & facilities
Room cleanliness could have been better upon check in
Stayed 2 nights in Jun 2023
Response from Veronica on Jun 13, 2023
Thank you for feedback, We will make improvements of cleanliness to make our rooms better.

8/10 Good

Susan

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
First of, its conveniently located near the road and there are nice restaurants nearby, its close to many fun activities. The environment is serene, very nice with trees around. The room size is ok, i expected the sitting area to be a bit bigger though. The carpet, thats a different story, maybe the color or whatever it is, it looks dirty, very dirty. I think they should put a slightly brighter color of carpet. I still think housekeeping should go room to room taking out trash. I dont like the idea of having to call them every time i need trash taken out. The idea of a real vacation is slowly fading away.
Stayed 2 nights in Jun 2023
Response from Veronica on Jun 13, 2023
Thank you for your feedback, we will be remodelling soon. Thank you for staying with us.

10/10 Excellent

Margarita

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Greatest place I've stayed at
Stayed 1 night in May 2023
Response from Veronica on Jun 13, 2023
Thank you, very much for your feedback, and thank you for staying with us.

10/10 Excellent

Terry

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Property well maintained, room are clean and spacious
Stayed 3 nights in May 2023
Response from Veronica on Jun 13, 2023
Thank you, very much for your feedback, and thank you for staying with us.

4/10 Poor

Mohammed, Plano

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Felt like I stayed in a motel.
Stayed 2 nights in Apr 2023
Response from Veronica on Jun 13, 2023
Thank you for your feedback and we will be remodelling soon. Thank you for staying with us.

2/10 Terrible

Mohammed, Flower Mound

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Very dirty carpet. Room was not clean when we arrived at the room. sofa had mass of hair all over. Sheets and blankets didn’t feel washed. Felt very uncomfortable staying in that room. Every time we we’re going back to the hotel, kids are paranoid.
Stayed 2 nights in Apr 2023
Response from Veronica on May 2, 2023
I do apologize you were not happy with your room, wish you would of let us know during your check in, we could of change the bedding and sofa sheets.

8/10 Good

Beth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room very comfortable and sufficiently stocked with kitchen and bathroom items. Staff helpful and friendly. Overall, a really smooth and pleasant stay.
Stayed 1 night in Apr 2023
Response from Veronica on Jun 13, 2023
Thank you, very much for your feedback, and thank you for staying with us.

10/10 Excellent

Francisco

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Apr 2023
Response from Veronica on Jun 13, 2023
Thank you, very much for your feedback, and thank you for staying with us.

10/10 Excellent

Lucinda

Stayed 1 night in Apr 2023
Response from Veronica on Jun 13, 2023
Thank you, very much for your feedback, and thank you for staying with us.

4/10 Poor

Amanda

Disliked: Cleanliness
Stayed 1 night in Mar 2023

2/10 Terrible

Shelly

Business traveller, Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
This hotel is in the perfect location for attending Cornerstone Church, but it hasn't been updated for YEARS. It is not clean, there was even a beer tab on the kitchen floor when we walked in. There was hair in the bathtub drain. No dish detergent, dish cloths, or dishwasher pods, so there was no way to wash the dishes. There were no trash bags, so no way to carry out the trash, and there was not a chance of getting any cleaning service, we tried. We called the front desk asking for bath towels, TP, Kleenex, and coffee at 7:30am one day, and after 4 calls we finally got what we needed at 10:45PM. We have stayed at this hotel many times over the years, but in the future we will fight the traffic and stay elsewhere. The hotel needs to be destroyed and replaced.
Stayed 3 nights in Mar 2023

10/10 Excellent

Kim

Liked: Cleanliness, room comfort
Wonderful place to stay as it is super close Cornerstone church. Two of the only things, carpet needs to be updated in the rooms, and I wish the showers had hand held shower heads. Otherwise great place to stay.
Stayed 4 nights in Feb 2023

8/10 Good

Laura

Liked: Cleanliness, room comfort
Stayed 1 night in Feb 2023

10/10 Excellent

jesus

Business traveller
Liked: Cleanliness, room comfort
Stayed 1 night in Feb 2023

10/10 Excellent

john

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Walking distance to venue / concert we were attending
Stayed 1 night in Feb 2023

8/10 Good

Robert

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Quiet location
Stayed 1 night in Feb 2023

10/10 Excellent

Fany

Travelled with family
Liked: Cleanliness, property conditions & facilities
Great service!
Stayed 1 night in Feb 2023

6/10 Okay

Verified traveller

Travelled with family
Suitable but dark
Fine hotel but is a bit run-down - the room could use a renovation and more natural light.
Stayed 2 nights in Feb 2023

10/10 Excellent

Oscar

Stayed 3 nights in Nov 2022

10/10 Excellent

Daniel

Travelled with family
Liked: Cleanliness, room comfort
Amazing
Stayed 3 nights in Dec 2022

10/10 Excellent

Kimberly

Liked: Room comfort
Stayed 1 night in Dec 2022

10/10 Excellent

Moises

Liked: Cleanliness, amenities, property conditions & facilities
Good service professional staff Rooms are clean
Stayed 1 night in Dec 2022

8/10 Good

Clifford

Travelled with family, Business traveller
Liked: Amenities, property conditions & facilities
Room was little dirty Stains on furniture