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Reviews of Hilton Garden Inn San Antonio Airport

3 out of 5
Hilton Garden Inn San Antonio Airport
12828 San Pedro Avenue, San Antonio, TX

Reviews

8.4

Very good

Rating 10 - Excellent. 467 out of 969 reviews" "
Rating 8 - Good. 306 out of 969 reviews" "
Rating 6 - Okay. 100 out of 969 reviews" "
Rating 4 - Poor. 46 out of 969 reviews" "
Rating 2 - Terrible. 50 out of 969 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

2/10 Terrible

Maria

Travelled with family
Disliked: Cleanliness, staff & service, amenities
very unfriendly staff. They have a "promise" to address issues immediately "guaranteed" . We complaint about the odor and they said ... nothing we can do about it. We complaint about the noise in the sink and they said .... no one could see it and nothing we can do about it. They only clean the rooms every other day.. so if you only stay one day, hopefully it will be the one they decide to clean.
Stayed 4 nights in Apr 2024

8/10 Good

Bucky, Clinton

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Handicap tub was very slippery
Stayed 2 nights in Mar 2024

8/10 Good

Joshua, Palestine

Liked: Cleanliness, staff & service
Stayed 3 nights in Mar 2024

6/10 Okay

al

Liked: Cleanliness, staff & service, property conditions & facilities
bar and restaurant doesn't open until 5 pm
Stayed 1 night in Mar 2024

6/10 Okay

Martha L

Business traveller
The dining was a big surprise! Had breakfast and dinner. Great food, price, staff was great and it was so convenient to do. Older property, had a little smell to the room.
Stayed 3 nights in Mar 2024

6/10 Okay

Diego

Travelled with family
Liked: Amenities, property conditions & facilities
Disliked: Staff & service
Staff at the check in was not friendly
Stayed 1 night in Mar 2024

10/10 Excellent

Juan, Laredo

Liked: Cleanliness, staff & service, property conditions & facilities
Great location
Stayed 1 night in Mar 2024

10/10 Excellent

Gary L

Liked: Cleanliness, staff & service
Fast friendly service
Stayed 1 night in Mar 2024

10/10 Excellent

Paul

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff responsive to requests. Room was comfortable. Great location for the TAGS swim meet.
Stayed 2 nights in Mar 2024

2/10 Terrible

Douglas, Augusta

Stayed 1 night in Feb 2024

10/10 Excellent

Tony

Liked: Cleanliness, staff & service, property conditions & facilities
Good place to overnight
Stayed 1 night in Feb 2024

10/10 Excellent

Robert A Lombardi

Liked: Cleanliness, staff & service, property conditions & facilities
Indoor pool
Stayed 3 nights in Feb 2024

10/10 Excellent

Michelle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the jacuzzi tub. The bed was very comfortable. I also, enjoyed the coffee creamers. Good choice…I love the Hotel Bar and front desk staff. Your entry way was beautiful. Also, thank you for providing shampoo & conditioners & lotion. I really enjoyed my stay.
Stayed 1 night in Jan 2024

10/10 Excellent

Jason

Stayed 6 nights in Jan 2024

8/10 Good

George

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
It was a good area and safe. We enjoyed our stay there
Stayed 2 nights in Jan 2024

8/10 Good

Michelle

Business traveller
Out of the way. Difficult to find
Stayed 2 nights in Jan 2024

10/10 Excellent

Joy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Olivia Marie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I am glad my mother inlaw booked this hotel. It was a great experience foe me. Great staff and service was provided,and really comfortable and clean.
Stayed 3 nights in Jan 2024

4/10 Poor

Alexia

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
My car got broken into during my stay
Stayed 2 nights in Jan 2024

6/10 Okay

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Our truck and others were broken into. Not a good experience.
Stayed 1 night in Jan 2024

10/10 Excellent

Valerie

Stayed 1 night in Jan 2024

10/10 Excellent

GENOVEVA, SAN ANTONIO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is always a nice place to stay with reasonable rates. It has a bar that opens at 5pm and serves a great breakfast to order in the morning. Coffee is on the house. Highly recommended!
Stayed 1 night in Dec 2023

10/10 Excellent

Nancy

Travelled with partner
Liked: Amenities
Stayed 1 night in Dec 2023

4/10 Poor

Rafael

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Well. The costumer service is not gentle and talk about.
Stayed 3 nights in Dec 2023

8/10 Good

Arnulfo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall good
Stayed 1 night in Dec 2023

10/10 Excellent

SARAH

Stayed 2 nights in Dec 2023

10/10 Excellent

Saul

Stayed 1 night in Dec 2023

6/10 Okay

Ann, Richland

Business traveller, Travelled with partner
Disliked: Staff & service, property conditions & facilities
The property is old and dark. The dining room was too dark and the food less than adequate. The lobby was cheerful. The bed was not properly made. No telephone in room. The service to and from the airport was good. There are two Hilton Garden Inn Airport locations causing us to be taken to the wrong one which resulted in two lyft rides. The business cards at the hotel do not distinguish between the two locations.
Stayed 2 nights in Dec 2023

8/10 Good

Carlos

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was old but clean and good customer service.
Stayed 2 nights in Dec 2023

2/10 Terrible

Jose

Disliked: Property conditions & facilities
This is the first and last time me and my wife stay at this property.
Stayed 1 night in Dec 2023

10/10 Excellent

Dean

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My go to place for stays in N Central San Antonio. Convenient to many areas of San Antonio.
Stayed 1 night in Nov 2023

8/10 Good

Michelle Alexis

Stayed 3 nights in Oct 2023

8/10 Good

Mark

Stayed 2 nights in Nov 2023

10/10 Excellent

Lawrence

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Stayed 2 nights in Nov 2023

10/10 Excellent

Gina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very nice and clean. The staff was he polite and helpful.
Stayed 2 nights in Nov 2023

4/10 Poor

Ricardo

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The shower had a big water lick on the ceiling and it was never fixed. Also the room had a musky odor. Stayed 3 nights and no one ever came to clean the room
Stayed 3 nights in Nov 2023

10/10 Excellent

Vanessa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

4/10 Poor

JUSTIN, PEARLAND

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023

10/10 Excellent

efren

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good condition for the age
Stayed 1 night in Nov 2023

6/10 Okay

LAWRENCE

Stayed 2 nights in Aug 2023

4/10 Poor

Frank

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
No one home at the Inn?
I'll admit my entire review is negatively impacted by my check in experience. Waited 10 minutes at the front desk just for someone to show up. Tried calling the hotel thinking the call would rollover to whoever was supposed to be there and instead the call just rang and rang. Then the the person finally showed up she did not apologize to me or the other person who had been waiting there. That put a bad taste in my mouth as there is nothing worse than being tired from a day of traveling and waiting to check in than to have to wait for no good reason. I will say the person working the breakfast the next day provided excellent service, so not fair to him to give this review but there it is. Hotel likely built 40+ years ago and felt that way.
Stayed 1 night in Oct 2023

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Oct 2023

4/10 Poor

Steven Martin

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
I am a Hilton Honors Member and this is the worst hotel that I’ve stayed at. Room had a very musty odor and shower had mold, bathroom floor was not cleaned it had urine drops from prior visitors. There was a big cockroach in shower.
Stayed 3 nights in Oct 2023

4/10 Poor

Phil

Travelled with family
Disliked: Property conditions & facilities
Place was in a terrible location to get in and out of . A haven for getting car broken in to. .Just not what I expected from a Hilton Gardens
Stayed 1 night in Oct 2023

6/10 Okay

Dawn

Liked: Cleanliness, room comfort
Stayed 2 nights in Sep 2023

10/10 Excellent

terena, San Marcos

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

10/10 Excellent

RICARDO RAFAEL SKEWES

Stayed 1 night in Sep 2023

8/10 Good

Maureen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was nice & clean (bathroom spigot was a little dirty though) and the bed was comfortable. Our air conditioner seemed to stop working on the 2nd day of our stay. Hotel staff was quick to address the issue and when it couldn’t be resolved, we were moved to another room and were offered complimentary drinks/food. On a separate occasion during our stay, my husband started experiencing chest pains coupled with dizziness and sweating. Not knowing where the hospital was in an unfamiliar state/town, the front desk employee, Ms. Lari S., without hesitation immediately dialed 911 and stayed with us offering us comforting words and keeping us (ME!!) calm until the ambulance came. She is an angel! She deserves a raise!!
Stayed 4 nights in Sep 2023

10/10 Excellent

David S

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our first time at this Hilton. It is conveniently located, 10 minutes from the airport, 10 minutes from our destination, and 5-25 minutes from dining, shopping, and sight seeing.
Stayed 3 nights in Sep 2023