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Reviews of Fairfield Inn & Suites San Antonio Airport/North Star Mall

2.5 out of 5
Fairfield Inn & Suites San Antonio Airport/North Star Mall
88 Loop 410 NE, San Antonio, TX

Reviews

8.0

Very good

Rating 10 - Excellent. 410 out of 1000 reviews" "
Rating 8 - Good. 319 out of 1000 reviews" "
Rating 6 - Okay. 141 out of 1000 reviews" "
Rating 4 - Poor. 74 out of 1000 reviews" "
Rating 2 - Terrible. 56 out of 1000 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

ROCIO

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Ashley on Apr 4, 2024
Thank you for your feedback we are pleased to see you enjoyed your stay and hope to welcome you back again soon.

10/10 Excellent

Erick

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Ashley on Apr 4, 2024
Thank you for your feedback we are pleased to see you enjoyed your stay and hope to welcome you back again soon.

10/10 Excellent

kendra, El Paso

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a very nice property!
Stayed 2 nights in Mar 2024
Response from Ashley on Apr 1, 2024
Thank you for your feedback we are so pleased to hear that you enjoyed your stay and hope to welcome you back again soon

2/10 Terrible

Veronica

Travelled with family
Liked: Cleanliness, property conditions & facilities
The breakfast is horrible and limited for a "breakfast buffet" The gravy for the biscuits just taste watery n plain. When i went to the front desk to ask for towels for the pool because they were out they told me they would bring them to me and that i could only get 3 for my family of 4 but in the end they never came. And pillows are soo uncomfortable
Stayed 1 night in Mar 2024
Response from Ashley Duff, Dual Area Operations Manager on Mar 30, 2024
Thank you for taking the time to let us know about your experience while staying with us. Your experience was below our standard.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the leadership team to ensure the necessary guidelines are in place.I hope you choose to stay with us again when your travels bring you back to the area.

8/10 Good

Sarah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was in a good area. Close shopping and fiid options.
Stayed 1 night in Mar 2024
Response from Ashley Duff, Dual Area Operations Manager on Mar 25, 2024
Thank you for staying with us. We appreciate your feedback.

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
Great pool.
Stayed 1 night in Mar 2024
Response from Ashley Duff, Dual Area Operations Manager on Mar 22, 2024
Thank you for staying with us. We appreciate your feedback.

8/10 Good

Flora Mendoza

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Walking to restaurants
Stayed 3 nights in Mar 2024
Response from Ashley Duff, Dual Area Operations Manager on Mar 22, 2024
Thank you for staying with us. We appreciate your feedback.

4/10 Poor

Dennis

Travelled with partner
Disliked: Property conditions & facilities
Room not ready at checkin time. First night was kept awake till 2am with a party next door. Tried to call front desk ( no answer). Had to go downstairs to the front desk twice before they would do anything about the noise.
Stayed 2 nights in Mar 2024
Response from Ashley Duff, Dual Area Operations Manager on Mar 22, 2024
Thank you for staying with us. We apologize for the inconvenience of your stay. We hope you give us another chance the next time you are in the area.

2/10 Terrible

John

Travelled with partner
Disliked: Cleanliness, staff & service
The toilet was broken and they told us aside from no other rooms available that they were not a full service hotel “we are Fairfield” whatever that meant. Very disappointed.
Stayed 1 night in Mar 2024
Response from Ashley Duff, Dual Area Operations Manager on Mar 22, 2024
Thank you for taking the time to let us know about your experience while staying with us. Your experience was below our standard. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations.I hope you choose to stay with us again when your travels bring you back to the area.

8/10 Good

Juan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Ashley Duff, Dual Area Operations Manager on Mar 14, 2024
Thank you for staying with us. We appreciate your feedback.

8/10 Good

Janice

Hard to find.
Stayed 1 night in Mar 2024
Response from Ashley Duff, Dual Area Operations Manager on Mar 14, 2024
Thank you for staying with us. We appreciate your feedback.

10/10 Excellent

Sonia

Stayed 2 nights in Mar 2024
Response from Ashley on Apr 4, 2024
Thank you for your feedback we are pleased to see you enjoyed your stay and hope to welcome you back again soon.

4/10 Poor

Claudia

Travelled with family
The apparent upgrade done to the property was not sufficient.
Stayed 1 night in Mar 2024
Response from Ashley Duff, Dual Area Operations Manager on Mar 14, 2024
Thank you for staying with us. We appreciate your feedback.

8/10 Good

Nathan

Liked: Cleanliness, staff & service
Stayed 2 nights in Feb 2024
Response from Ashley Duff, Dual Area Operations Manager on Feb 19, 2024
Thank you for staying with us. We appreciate your feedback.

10/10 Excellent

Lestandion

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and quiet
Stayed 1 night in Feb 2024
Response from Ashley Duff, Dual Area Operations Manager on Feb 19, 2024
Thank you for staying with us. We appreciate your feedback.

10/10 Excellent

ivan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Ashley Duff on Jan 24, 2024
Thank you for staying with us. We appreciate your feedback.

10/10 Excellent

Pedro

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very welcoming and polite front desk staff.
Stayed 1 night in Jan 2024
Response from Ashley Duff on Jan 24, 2024
Thank you for staying with us. We appreciate your feedback.

10/10 Excellent

Kalliope

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Ashley Duff, Operations Manager on Jan 17, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Verified traveller

Liked: Staff & service
Very accommodating and allowed us to check in early. No working exhaust fan in bathroom.
Stayed 1 night in Jan 2024
Response from Ashley Duff, Operations Manager on Jan 14, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

ALEXANDER

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Ashley Duff, Operations Manager on Jan 9, 2024
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Lourdes

Travelled with family
Liked: Staff & service
Disliked: Amenities
We were visiting the San Antonio are for the first time. Upon arriving to the hotel we waited awhile until we were able to check in because there was no staff available to do so. Once we were checked in we went up to our room. The room had a musty smell to it which was terrible but when we asked for a new room we were accommodated but it was not much better. It was not the best accommodations but we could not cancel once we booked because it would not allow us too. We will be back to visit San Antonio but will not be staying here again.
Stayed 3 nights in Jan 2024
Response from Ashley Duff on Jan 24, 2024
Thank you for taking the time to let us know about your experience while staying with us. I sincerely apologize for failing to meet your expectations. I have shared your feedback with our team to ensure the necessary guidelines are in place and reviewed.

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible Experience.
It was a terrible experience. Hotel entrance was so difficult to find. Front desk lady was great , she offered us water as well. Room was too small, bed sheets had hair, bathroom tub doesn't drain , paper thin walls and every time some one closes their door , I could hear a loud bang. One more thing breakfast was very bad, coffee was just hot water other than a big pile of already cooked pancakes there was nothing else.
Stayed 1 night in Dec 2023
Response from Ashley Duff on Jan 24, 2024
Thank you for taking the time to let us know about your experience while staying with us. I sincerely apologize for failing to meet your expectations. I have shared your feedback with our team to ensure the necessary guidelines are in place and reviewed.

8/10 Good

Bradley

Travelled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Dec 2023
Response from Ashley Duff, Operations Manager on Jan 9, 2024
Thank you for staying with us. We appreciate your feedback.

10/10 Excellent

Gloria

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The gentleman who checked us in made us feel welcomed.
Stayed 2 nights in Dec 2023
Response from Cecilia on Jan 4, 2024
Thank you very much for staying with us!

10/10 Excellent

Keatron

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome they took care of every need I had
Stayed 5 nights in Dec 2023
Response from Shannon on Dec 31, 2023
Thank you for your feedback we are so pleased to see that you enjoyed your stay and we hope to have you as our guest again soon.

10/10 Excellent

Marjorie

Travelled with family
Liked: Cleanliness, staff & service, room comfort
This hotel was very clean and nice. The staff were amazing and very friendly. Would stay here again!
Stayed 4 nights in Dec 2023
Response from Shannon on Dec 31, 2023
Thank you for your feedback we are so pleased to see that you enjoyed your stay and we hope to have you as our guest again soon.

10/10 Excellent

Norma

Stayed 1 night in Dec 2023
Response from Shannon on Dec 31, 2023
Thank you for your feedback we are so pleased to see that you enjoyed your stay and we hope to have you as our guest again soon.

10/10 Excellent

Wismick

Stayed 1 night in Dec 2023
Response from Shannon on Dec 31, 2023
Thank you for your feedback we are so pleased to see that you enjoyed your stay and we hope to have you as our guest again soon.

8/10 Good

Casimero

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great. Parking was to pack and the breakfast was great
Stayed 1 night in Dec 2023
Response from Shannon on Dec 31, 2023
Thank you for your feedback we are so pleased to see that you enjoyed your stay and we hope to have you as our guest again soon.

10/10 Excellent

Irving

Stayed 1 night in Nov 2023
Response from Cecilia on Dec 13, 2023
Thank you for staying with us!

8/10 Good

Mike

Stayed 1 night in Nov 2023
Response from Ashley Duff, Dual Area Operations Manager on Nov 13, 2023
Thank you for your feedback!

10/10 Excellent

Jose

Stayed 1 night in Oct 2023
Response from Shannon on Nov 21, 2023
Thank you for your feedback we are so pleased to hear you enjoyed your stay and look forward to your next visit with us.

10/10 Excellent

bryan

Stayed 2 nights in Oct 2023
Response from Shannon on Nov 21, 2023
Thank you for your feedback we are so pleased to hear you enjoyed your stay and look forward to your next visit with us.

8/10 Good

Max

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tucked away in the back and no green spaces. Indoor pool not too welcoming. Staff was great.
Stayed 1 night in Oct 2023
Response from Ashley Duff, Dual Area Operations Manager on Oct 25, 2023
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Shilpen

Stayed 1 night in Oct 2023
Response from Ashley Duff, Dual Area Operations Manager on Nov 13, 2023
Thank you for your feedback!

4/10 Poor

Robert

Stayed 1 night in Oct 2023
Response from Shannon on Nov 10, 2023
Thank you for your feedback we are sorry to see that you could only rate us 2 out of 5, if you would care to share more specific details about your stay we would love to hear about it.

8/10 Good

Oscar

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Shannon on Oct 16, 2023
Thank you for being our guest we are so pleased to see you enjoyed your stay and hope you will be our guest again very soon..

10/10 Excellent

Pablo Torres

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent place!
Stayed 2 nights in Sep 2023
Response from Ashley Duff, Dual Area Operations Manager on Oct 9, 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Jorge Alberto

Stayed 2 nights in Sep 2023
Response from Ashley Duff, Dual Operations Manager on Oct 3, 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Donald, Oceano

Liked: Amenities
Fast checkin at midnight. Very nice front desk
Stayed 1 night in Sep 2023
Response from Cecilia on Oct 27, 2023
Thank you for staying with us!

10/10 Excellent

Juntina

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and great staff.
Stayed 2 nights in Sep 2023
Response from Ashley Duff, Dual Area Operations Manager on Sep 9, 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Priscilla

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Ashley Duff, Dual Area Operations Manager on Aug 22, 2023
Thank you for your feedback!

8/10 Good

Raul

Stayed 1 night in Jul 2023
Response from Ashley Duff, Dual Area Operations Manager on Aug 25, 2023
Thank you for your feedback.

6/10 Okay

Jorge

Travelled with family
Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
Great customer service but hotel is a little old.
First of all the front desk young lady and gentleman were very nice and accommodating. But especially Maria who worked the breakfast was awesome. She went out of her way to please the guest that were there and was Very friendly and nice!! About the hotel…the location was perfect for us and what we wanted to do but the hotel is on the older side and definitely needs attention. The rooms are small and the rooms that have king size bed don’t have a sofa bed in it the only rooms with sofa bed have 1 queen bed in it. The bathroom had many loose tiles on the floor and you could see where lots of the grout was gone. Our room had no iron, ironing board or blow dryer which should be in each room. The room smelled very musky/humid that made it uncomfortably so I had to spray some air freshener to help. Unfortunately we won’t be staying at this hotel again but I do want to acknowledge the people working there for their great customer service.
Stayed 2 nights in Jul 2023
Response from Ashley Duff, Dual Area Operations Manager on Aug 1, 2023
Thank you for taking the time to share your feedback. We hope you will give us another chance the next time you are in the area.

4/10 Poor

Darron

Travelled with group
Disliked: Cleanliness, property conditions & facilities
I was shocked at the lower quality of this hotel for the following reasons: 1. Only one elevator for five floors PLUS elevators had to be shared with hotel cleaning staff, which made for some long wait times. 2. The common areas could have been much cleaner. 3. The hotel is in desperate need of an update. Everything seemed old and worn.
Stayed 2 nights in Jul 2023
Response from Cecilia on Sep 3, 2023
We will pass on the information to the correct team.Thank you for the feedback.

10/10 Excellent

Maria Luisa

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
First time staying in this area and we really liked the convenient location.
Stayed 2 nights in Jul 2023
Response from Ashley Duff, Dual Area Operations Manager on Jul 27, 2023
Thank you for your feedback! We hope to welcome you back the next time you're in the area! :)

10/10 Excellent

Aida

Stayed 4 nights in Jun 2023
Response from Ashley Duff, Dual Operations Manager on Jul 17, 2023
Thank you for your feedback!! :)

10/10 Excellent

lorena

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
clean
Stayed 1 night in May 2023
Response from Shannon on Jul 1, 2023
Thank you for your feedback we appreciate you choosing to stay with us an hope you will be our guest again soon.

2/10 Terrible

Ray

Stayed 2 nights in Apr 2023

10/10 Excellent

Jaehyun

Stayed 3 nights in Mar 2023
Response from Ashley Duff, Dual Area Operations Manager on Mar 27, 2023
Thanks for staying with us. We appreciate your feedback!