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Reviews of Econo Lodge Inn & Suites Downtown Northeast near Fort Sam Houston

2 out of 5
Econo Lodge Inn & Suites Downtown Northeast near Fort Sam Houston
2755 N Panam Expy, San Antonio, TX

Reviews

7.6

Good

Rating 10 - Excellent. 179 out of 679 reviews" "
Rating 8 - Good. 287 out of 679 reviews" "
Rating 6 - Okay. 114 out of 679 reviews" "
Rating 4 - Poor. 55 out of 679 reviews" "
Rating 2 - Terrible. 44 out of 679 reviews" "

8.0/10

Cleanliness

7.8/10

Staff & service

6.6/10

Amenities

7.6/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service
Oh well..
Paid extra to check in early and a/c in the room didn’t even work. Took another 30-45 minutes to get another room once it was figured out that the a/c truly wasnt working. By the time we got into the room it was close to our regular check in time..no we didn’t get a refund
Stayed 1 night in Jul 2023
Response from Hotel Manager on Aug 17, 2023
Dear Guest,We deeply apologize for the inconvenience you faced during your stay. This falls well below our standards, and we understand your frustration. We're sorry for the delay in resolving the AC issue and the subsequent impact on your check-in experience. Please know that your feedback is important, and we'll address this with our team to prevent such issues in the future. We hope you'll consider giving us another chance to provide you with a seamless stay.Sincerely,Hotel Manager

2/10 Terrible

Tamika

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
This hotel was dirty spots were on the covers. Writing on the walls. Room smelled of smoke. The tube paint is pealing off. We saw baby roaches. I will never recommend this place to anyone.
Stayed 1 night in Jul 2023
Response from Hotel Manager on Jul 18, 2023
Dear Guest,Thank you for your feedback. We apologize for the issues you encountered during your stay. This is not the standard we strive to uphold, and we will address these concerns immediately to improve our services and accommodations. Your comments are valuable to us, and we appreciate your understanding. If there's anything else you'd like to share or if there's anything we can do to make it up to you, please don't hesitate to reach out to us directly. Thank you for staying with us, and we hope to have the opportunity to provide you with a better experience in the future.Sincerely, Hotel Manager

2/10 Terrible

Ben

Travelled with group
Disliked: Cleanliness, property conditions & facilities, room comfort
Not Great at All
Bathroom had mold. Air conditioner was the loudest thing Ive ever heard. Towels had mold. Holes in the wall.
Stayed 3 nights in Jul 2023
Response from Hotel Manager on Jul 15, 2023
Dear guest, Thank you for your feedback. we apologize for the discomfort you experienced regarding Air Conditioner. Your satisfaction is important to us, and we appreciate your input. We hope you will consider giving us another opportunity to provide you with a more comfortable stay in the future. Sincerely,

2/10 Terrible

Lawrence

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
We were there for 3 nights and after the room was never cleaned. On the second day we asked that it be cleaned. It was not although housekeeping did mark it as cleaned so the front desk insisted it had been until I showed them the room and then they couldn't deny it any more. The shower also did not work and only had cold water. The toilet also leaked at times. This was actually our second room as we had to switch cause the door did not work for the first room. Also, several lights did not work either.
Stayed 3 nights in Jul 2023
Response from Monty on Jul 15, 2023
Dear Guest Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

4/10 Poor

Daniel

Disliked: Room comfort
NO WATER
First thing was the smoke alarm kept beeping and needed to be disconnected. The manager on duty did that. Then when I went to wash hands…NO WATER! None on faucet none in tub, couldn’t even flush toilet. Had to call front desk again. He said he’ll work on it and should be ok in 15 minutes. I told him I wanted to go visit things in town since on vacation and not sit in my motel room. He finally did get it working but I’ve never experienced anything like this. It’s like they hadn’t rented out this room in awhile and they let things go a bit.
Stayed 1 night in Jul 2023
Response from Monty on Jul 9, 2023
Thank you for sharing your experience, and I am deeply sorry for the inconveniences that you encountered during your stay. We are continuously improving upon our services and accommodations while addressing our policies and procedures for minimizing and attending to these situations. We appreciate the feedback and will use it to address our operations in the hope that upon your next visit we can exceed your expectations.

10/10 Excellent

Alyssa

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2023
Response from monty on Jul 9, 2023
Thank you for your feedback. We appreciate your positive comment. We value your input and hope to have the opportunity to welcome you back soon

8/10 Good

ALAN

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
it was quiet and clean. Needs updating but other than that was okay
Stayed 1 night in Jun 2023
Response from monty on Jun 20, 2023
Thank you Alan, Your voice is so valuable to us in our continued efforts to provide every guest with an enjoyable experience. We appreciate you sharing your comments regarding our hotel. We hope you will return soon that we can provide you an even superior experience

10/10 Excellent

Raul

Liked: Cleanliness, staff & service, property conditions & facilities
Clean
Stayed 2 nights in Jun 2023
Response from Monty Patel on Jun 16, 2023
Dear Raul,Your feedback will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional guest experience. Thank you for sharing with us about our hotel. Our goal is for every guest to have a convenient and accommodating experience so we thank you for sharing.

10/10 Excellent

Terrah

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The room was very nice sized much larger than expected. Was surprised with a full size hideabed couch too. Very happy with lack of highway noise!! Lack of other outside noise as well. Nice basic breakfast. Room was clean. Check in was easy and quick. No carpet was a surprise but understandable. Good place to stay. If we come this way again we will stay here again.
Stayed 1 night in Jun 2023
Response from monty on Jun 9, 2023
Hello Terrah, Your feedback will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional guest experience. We are very Happy to give you best service again and again, Thank you for giving us good ratings about our hotel. Our goal is for every guest to have a convenient and accommodating experience so we thank you for sharing.

8/10 Good

Rachael

Travelled with partner
Liked: Cleanliness, staff & service
The guy the front desk was helpful during our stay. The location was conveniently close to the main roads we used for our adventures. Wasnt loud at all either Also the AC blasted so cold during our stay lol
Response from Monty Patel on Jun 4, 2023
Thank you Rachael for your wonderful remarks, which we will share with our staff. We are thrilled to hear that you enjoyed your stay, and look forward to welcoming you back soon.

10/10 Excellent

Cindy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It’s very safe and quiet despite what the outside may look like. I had a very pleasant stay.
Stayed 2 nights in May 2023
Response from monty on May 29, 2023
Thank you for your wonderful remarks, which we will share with our staff. We are thrilled to hear that you enjoyed your stay, and look forward to welcoming you back soon.Sincerely,

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023
Response from monty on May 29, 2023
Thank you for your feedback. We appreciate your positive comment.We value your input and hope to have the opportunity to welcome you back soon

6/10 Okay

Jose

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Room smoking smell
Stayed 1 night in May 2023
Response from monty on May 23, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Econo Lodge Inn & Suites Downtown Northeast near Fort Sam Houston.On behalf of our entire team, I would like to apologize for failing to exceed your expectations . Your satisfaction is important to us as a valued guest.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.We hope for an opportunity to properly host you in the future.

8/10 Good

Brianna

Liked: Cleanliness, property conditions & facilities, room comfort
Good for the price
This was about as good as I could expect for the very low price. Quiet. The sheets looked clean, but almost all the towels in the room had stains on them. It's also in a really convenient location if you're traveling with a car.
Stayed 1 night in May 2023
Response from monty on May 23, 2023
Dear Guest,Thank you for taking the time to leave such a positive review of our hotel! We're thrilled to hear that you enjoyed your stay with us and found our location convenient, our room clean and comfortable, and our staff helpful and pleasant. We're glad to hear that you enjoyed . We appreciate your kind words and we hope to have the opportunity to welcome you back for another enjoyable stay in the future.Best Regards,

8/10 Good

Lisa

Stayed 1 night in May 2023
Response from Monty Patel on Jun 16, 2023
Dear Guest Lisa,Your feedback will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional guest experience. Thank you for sharing with us about our hotel. Our goal is for every guest to have a convenient and accommodating experience so we thank you for sharing.

10/10 Excellent

Jj

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Quiet peaceful
Response from Monty Patel on May 19, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Econo Lodge Inn & Suites Downtown Northeast near Fort Sam Houston.Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.We hope to see you again soon.Sincerely,ManagerFront Desk

4/10 Poor

Sharon

Travelled with family
Disliked: Property conditions & facilities
When we got there, there was no one at the desk and we had to wait. When we woke up in the morning, our bathroom and sink area was flooded so we could not use and had to hurry and check out. Then we had to wait again to check out and to report the flooding.
Stayed 1 night in May 2023
Response from Hotel Manager on Nov 6, 2023
Dear Sharon,Thank you for sharing your feedback with us. I am very sorry to hear that we could not meet your expectations. Please accept my apologies for the problems you encountered. We will resolve the issue as soon as possible. We shall ensure that you have an awesome stay next time. Sincerely,Hotel Manager

10/10 Excellent

Reynold

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
old guy and His Dog from Minnefornia aka Minnesota
Have a son in Army. Chose The inn Because of its location to Main gate of the Fort Sam and pet friendly. The room- CLEAN & spacious King bed, surprisingly full coach with coffee table, unusual.. But the room service was excellent. cleaned made bed resupplied towels and condiments every day of a three day stay, which reveled any upscale hotel. breakfast was limited but good.Was compelled to leave tip for service, which was well deserved. Hope all visitors enjoy the same. thx to the staff Rey & Rosie (woof - woof) ps. the water in the pool was iffy but I was'nt swimming
Stayed 3 nights in Apr 2023
Response from Monty on May 8, 2023
Hello Reynold,Your feedback will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional guest experience. Thank you for sharing with us about our hotel. Our goal is for every guest to have a convenient and accommodating experience so we thank you for sharing.

6/10 Okay

Juan

Stayed 1 night in Apr 2023
Response from monty on May 23, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Econo Lodge Inn & Suites Downtown Northeast near Fort Sam Houston.On behalf of our entire team, I would like to apologize for failing to exceed your expectations . Your satisfaction is important to us as a valued guest.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.We hope for an opportunity to properly host you in the future.

8/10 Good

Ruben

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only bad thing, well a couple of things. First the smell of mothballs is very strong when you walk in, and the room smells the same, but not as bad. The mattress was a little springy but decent
Stayed 3 nights in Apr 2023
Response from Monty Patel on May 5, 2023
Hello Ruben, Your review and rating are greatly appreciated; though it is very disappointing to learn of the bad impression we made with our room smell and mattress . I would like to apologize for not exceeding your expectations as your satisfaction is important to us. We will be using the feedback you gave us to implement improvements to ensure we offer a better experience and overall impression of our facilities. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 Excellent

Rudy

Stayed 1 night in Apr 2023
Response from Monty on May 10, 2023
Hey Rudy,Thank you for the fantastic rating! It was an honor to have you as a guest. Please choose us again on your next visit to the area!

8/10 Good

Lisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2023
Response from Monty Patel on May 5, 2023
LISA,We can't thank you enough for sharing your feedback with regards to our breakfast. Your voice is so important to us and we hope you'll return so that we may have the opportunity to provide you with a five star experience.

8/10 Good

Adrian Jose

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good stay
Stayed 1 night in Apr 2023
Response from Monty on May 10, 2023
It was our pleasure to provide you with such a wonderful experience. Please do come see us again very soon!

8/10 Good

Martin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2023
Response from Monty on May 10, 2023
It was our pleasure to provide you with such a wonderful experience. Please do come see us again very soon!

2/10 Terrible

Clayton

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We booked this hotel for a last-minute trip to San Antonio. We arrived at approx 10pm and went straight to the room after check-in. Not long after, we realized the room needed a good cleaning, as it appeared dusty and dirty on the beds and flooring. My 14 yr old son, a boy (one of the dirtiest things on the planet), asked if we could have the room cleaned. The next morning, I asked the staff, and they said they'd take care of it. We returned to the hotel late the next evening, only to realize the room was still disgusting. I DO NOT recommend this place at all.
Stayed 2 nights in Mar 2023
Response from Monty Patel on May 5, 2023
Thank you for sharing your experience, and I am deeply sorry for the inconveniences that you encountered during your stay. We are continuously improving upon our services and accommodations while addressing our policies and procedures for minimizing and attending to these situations. We appreciate the feedback and will use it to address our operations in the hope that upon your next visit we can exceed your expectations.

4/10 Poor

Judy Bruestle

Stayed 2 nights in Mar 2023
Response from monty on May 5, 2023
Thank you for sharing your experience, and I am deeply sorry for the inconveniences that you encountered during your stay. We are continuously improving upon our services and accommodations while addressing our policies and procedures for minimizing and attending to these situations. We appreciate the feedback and will use it to address our operations in the hope that upon your next visit we can exceed your expectations.

2/10 Terrible

Paul

Travelled with pets, Travelled with partner
Disliked: Property conditions & facilities
$190 for a night. Broken light fixtures. Old microwave with 1970s dials. Weak Wi-Fi signal. Had to keep relighting in my laptop. It’s Econo Lodge I get that but why is every low range hotel in SA 200-300 a night?
Stayed 1 night in Mar 2023
Response from monty on Mar 28, 2023
Thankyou Paul to review for us, we will work hard to improve service ,As you had mention 190.00for the room rent is because 159.99 is room rate 26.34 is taxes 186.33, price is little high because long weekend and spring break.Hope you under stand the situations thanks

2/10 Terrible

Yolanda Farina Alvarracin

Stayed 1 night in Mar 2023

2/10 Terrible

Jared

Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
Manager was rude and unhelpful!
Stayed 1 night in Mar 2023
Response from monty patel on May 5, 2023
Thank you for sharing your experience, and I am deeply sorry for the inconveniences that you encountered during your stay. We are continuously improving upon our services and accommodations while addressing our policies and procedures for minimizing and attending to these situations. We appreciate the feedback and will use it to address our operations in the hope that upon your next visit we can exceed your expectations.

8/10 Good

Neolani

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I had a toilet over flow and I am still waiting for my deposit to refund. I think it should be given right at check out
Stayed 2 nights in Mar 2023

4/10 Poor

Lindsey

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Not a nice neighborhood. Felt unsafe. The room very low class! I will pay more to stay at a better place then here.
Stayed 1 night in Mar 2023

4/10 Poor

Kirby

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Old and dingy. Well worn.
Stayed 2 nights in Mar 2023

2/10 Terrible

PATRICIA

Stayed 1 night in Feb 2023

10/10 Excellent

Fernando

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Good!
Stayed 1 night in Feb 2023
Response from Sophia CSR on Mar 6, 2023
Dear Guest,Thank you for taking the time to share your feedback regarding your experience. We sincerely appreciate your feedback. We will always ensure that we keep delighting you with our facilities and services. Thank you for the wonderful 5-star review! We hope to hear more from you on your next visit.

10/10 Excellent

Bryan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2023
Response from Sophia CSR on Mar 6, 2023
Dear Guest,Thank you for taking the time to share your feedback regarding your experience. We sincerely appreciate your feedback. We will always ensure that we keep delighting you with our facilities and services. Thank you for the wonderful 5-star review! We hope to hear more from you on your next visit.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not good
They couldn’t find my reservation and took very long for them to eventually make a new one. Place was overall very sketchy and not clean.
Stayed 1 night in Feb 2023

4/10 Poor

Gena

Stayed 1 night in Jan 2023
Response from Sophia CSR on Mar 6, 2023
Dear Guest,We are sad to see this 2-star rating. We never want our guests to have such a kind of experience. We would love to know more about your experience. So, we can make the required changes and improvements. We hope to earn your business on future travels so that you can see our continuous improvement.

10/10 Excellent

S

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great!
Stayed 1 night in Jan 2023
Response from Sophia CSR on Mar 6, 2023
Dear Guest,Thank you for taking the time to share your feedback regarding your experience. We sincerely appreciate your feedback. We will always ensure that we keep delighting you with our facilities and services. Thank you for the wonderful 5-star review! We hope to hear more from you on your next visit.

8/10 Good

Lekethuia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022

8/10 Good

Santos

Stayed 1 night in Dec 2022

4/10 Poor

R A

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not using this booking site anymore!
I was charged for 2 rooms set under 1 reservation, confirmation guaranteed and all, and upon check in, the hotel clerk couldn’t find my second room. Apparently at his end it showed I only had reserved 1 room. So how come my confirmation and total pre paid rooms were for two?? Trying to save money and paying upfront for rooms doesn’t seem like a good idea if at the end they can’t find what you paid for. Even if you have your receipt to prove it. Clerk not very helpful. Total Scam!
Stayed 1 night in Dec 2022

2/10 Terrible

Regina

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked that I left! The door to my room had been kicked in at some point and no longer fit in the frame. The bath room door had also been kicked in and the tub had been damaged and was fix with some white plastic substance that when I tried to take a bath it would come off. The staff at the front desk were very rude. They told me they had checked me in for an extra day and they tried to throw me out saying I didn’t pay for the day. It was an awful experience, I do NOT give this run down dump and rating above -0 !!

8/10 Good

JUDITH R.

Liked: Cleanliness, property conditions & facilities
Convenient and close to airport
Stayed 3 nights in Nov 2022
Response from -Econolodge Inn & Suites on Dec 30, 2022
Thank you for staying with us. You're feedback is valuable to us.

10/10 Excellent

Jennifer

Stayed 1 night in Nov 2022

10/10 Excellent

Katrina

Liked: Cleanliness, staff & service, amenities
This is a great place to stay if you are visiting a member of the military. It is right outside the base, about 30 seconds from the gate & visitor's center. The staff at Econolodge is friendly and professional.
Stayed 2 nights in Nov 2022
Response from Monty patel on Nov 15, 2022
Dear KatrinaThank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!Sincerely,General ManagerEcono lodge Inn & Suites Downtown Northeast

8/10 Good

Thaddeus

Liked: Staff & service, property conditions & facilities
Close to Fort Sam Houston entrance and cheap. Staying by Myself and didn’t need anything fancy. Wi-Fi didn’t always work but the place served it’s purpose.
Response from Monty Patel on Nov 15, 2022
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

10/10 Excellent

Glenn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was spacious and very comfortable
Stayed 1 night in Oct 2022
Response from monty patel on Nov 15, 2022
Dear Glenn,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!Sincerely,General ManagerEcono lodge Inn & Suites Downtown Northeast

10/10 Excellent

Raul

Stayed 1 night in Oct 2022

4/10 Poor

Eveline

Stayed 1 night in Oct 2022
Response from MONTY PATEL on Nov 15, 2022
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests

6/10 Okay

Shahriar

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was goog for the money paid
Stayed 1 night in Oct 2022
Response from Monty Patel on Oct 16, 2022
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, General Manager Econolodge Inn&Suites Downtown Northeast