Lobby

Reviews of Drury Plaza Hotel San Antonio Airport

3 out of 5
Drury Plaza Hotel San Antonio Airport
95 NE Loop 410, San Antonio, TX

Reviews

9.4

Exceptional

Rating 10 - Excellent. 1142 out of 1508 reviews" "
Rating 8 - Good. 246 out of 1508 reviews" "
Rating 6 - Okay. 63 out of 1508 reviews" "
Rating 4 - Poor. 33 out of 1508 reviews" "
Rating 2 - Terrible. 24 out of 1508 reviews" "

9.4/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Karl

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very well staffed and managed! Checked all the boxes for me! Clean, friendly well-trained staff, and safe! Breakfast bar, fitness center were also a plus!
Stayed 2 nights in Mar 2024

10/10 Excellent

paresh

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exceptional for the price. Highly recommend.
Stayed 1 night in Mar 2024

10/10 Excellent

Randy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the free evening "KIckback" social time. Good food and drink. All the staff are great. This place seems to know what good customer service is! Free Popcorn in the lobby but don't tell everyone.
Stayed 1 night in Mar 2024

10/10 Excellent

Milysa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.

10/10 Excellent

Maylene

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

April

Liked: Cleanliness, staff & service, property conditions & facilities
We appreciated the complimentary kickback time in the evenings. The staff was very pleasant. Our room was quiet, even being by some major roadways.
Stayed 4 nights in Mar 2024

10/10 Excellent

Sena

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This Drury was exceptional. We had a wonderful experience and will be back .
Stayed 1 night in Mar 2024

10/10 Excellent

William

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Great place with a lot of perks!
Stayed 2 nights in Mar 2024

8/10 Good

Anessa

Liked: Cleanliness, staff & service, property conditions & facilities
The rooms were just as
Stayed 1 night in Mar 2024

10/10 Excellent

joy

Travelled with family and small children
Great dinner time food options,
Stayed 1 night in Mar 2024

10/10 Excellent

Robin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were shocked and pleased to learn this hotel had free dinner in addition to breakfast! The food was yummy and it was nice to save the money! The pool looked fun but was often completely full of families. We chose to cozy up in our room and it was perfectly peaceful. Jasmine, who checked us in, was wonderful! The onsite covered parking was plentiful and easy to access.
Stayed 2 nights in Mar 2024

8/10 Good

dania

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Could use a better parking but other than that good place to stay
Stayed 1 night in Mar 2024

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Great service
Stayed 2 nights in Mar 2024

10/10 Excellent

Jackie

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really enjoyed our stay! Will definitely be back !
Stayed 5 nights in Mar 2024

10/10 Excellent

Claudio

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was very attentive to our needs as guests. Great team of people!

4/10 Poor

Ezzey

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Elevators are slow and out of order plus the walls are thin
Stayed 2 nights in Mar 2024

10/10 Excellent

Evelyn

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent stay with my family. We will be back.
Stayed 2 nights in Mar 2024

10/10 Excellent

James

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the all around area and the convenient location of the airport being near.
Stayed 4 nights in Mar 2024

10/10 Excellent

Dennice

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly employees :)
Stayed 1 night in Mar 2024

8/10 Good

Jaime

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the elevators was out of order. Kitchen sink was clogged.
Stayed 2 nights in Mar 2024

6/10 Okay

Suzanne

Business traveller
Liked: Staff & service
Bathrooms dirty and way too small, couldn’t even set on the toilet too tiny area,
Stayed 2 nights in Mar 2024

10/10 Excellent

Jeff &

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Close to airport
Stayed 1 night in Mar 2024

4/10 Poor

Lorenzo

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Daniel, Boerne

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, quiet, friendly staff, Airport shuttle was great!
Stayed 1 night in Mar 2024

10/10 Excellent

Audrey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Angel

Stayed 1 night in Mar 2024

10/10 Excellent

TRACY, Chula Vista

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Mar 2024

10/10 Excellent

edith

Stayed 1 night in Mar 2024

10/10 Excellent

Jerry

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Totally satisfied with staff and location. Will definitely select this hotel upin my next trip.
Stayed 1 night in Mar 2024

10/10 Excellent

Diana

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and spacious. Nice hot water in the shower with excellent water pressure. Large TV. Great receptions. Many channels. Comfy bed.
Stayed 2 nights in Mar 2024

10/10 Excellent

Tammy

Stayed 3 nights in Mar 2024

10/10 Excellent

Mary, Louisville

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property needs a little renovation, but it is perfectly acceptable. The staff are outstanding. I was treated with great courtesy, kindness, helpfulness, and friendliness.
Stayed 1 night in Mar 2024

10/10 Excellent

Philip

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing breakfast every morning, and right next to an Applebee's for lunch or dinner
Stayed 4 nights in Feb 2024

10/10 Excellent

Denny

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Happy hour snacks & breakfast
Stayed 1 night in Feb 2024

10/10 Excellent

Corey

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 3 nights in Feb 2024

10/10 Excellent

Arturo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and confortable property. One the best includes breakfast that I have in several visits to San Antonio in recent years. Well located too.
Stayed 2 nights in Mar 2024

10/10 Excellent

Judith

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
I got picked up from airport via shuttle that was super.
Stayed 1 night in Mar 2024

10/10 Excellent

Don

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay if you are going to catch a flight.
Stayed 1 night in Mar 2024

10/10 Excellent

Victoria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you
Stayed 2 nights in Feb 2024

8/10 Good

Stefanie

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s an older hotel but the service is excellent and the breakfast was excellent. We missed happy hour both nights sadly, but loved the concept. The rooms are well equipped and beds were comfortable.
Stayed 2 nights in Feb 2024

6/10 Okay

Jenny

Liked: Cleanliness, staff & service
Check-in was very quick and simple. I appreciated that the property had a gated parking garage. The proximity to the airport was great — you can get to the airport without even needing to get on the interstate. My room was clean. The only downside is that my room at very large ants forming a “highway” along the top of one of the walls from the window to the air vent. Since it’s not in my character to go ask for a different room and I was only going to be there about 12 hours, I stayed in the room. I notified the front desk upon checkout in the morning and the clerk said she would put in a work order, but did not say anything else. Part of me was hoping for a partial refund, but to not even receive an apology for the inconvenience was disheartening.
Stayed 1 night in Feb 2024

10/10 Excellent

Michelle

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service
Great experience and wonderful staff!
Stayed 1 night in Feb 2024

10/10 Excellent

Kristen

Travelled with family
Liked: Property conditions & facilities
Lovely staff
Stayed 1 night in Feb 2024

10/10 Excellent

Bao Phuong

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast, snacks, dinner, and drinks were provided. Friendly staff
Stayed 2 nights in Feb 2024

10/10 Excellent

Howard

Travelled with family
Liked: Cleanliness, property conditions & facilities
Very nice surroundings and furnishings. The breakfast and dinner selections were great.
Stayed 3 nights in Feb 2024

8/10 Good

Victoria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great
Stayed 1 night in Feb 2024

10/10 Excellent

Robbie

Liked: Cleanliness, staff & service, property conditions & facilities
Great breakfast and happy hour!
Stayed 2 nights in Feb 2024

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, property conditions & facilities
Everyone was so pleasant! Jennifer at the front desk was so nice and refreshing after a long day of traveling. Loved the happy hour choices! Highly recommend!
Stayed 2 nights in Feb 2024

10/10 Excellent

Kelli

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Happy hour with heavy appetizers each evening and a hot breakfast with great options. Most friendly and efficient staff including managers, front desk, food/bar service staff, and shuttle drivers.
Stayed 1 night in Feb 2024

10/10 Excellent

Lanise, Brooklyn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love Drury Plaza. The staff is friendly and courteous. We have stayed here several times and each time has been great.
Stayed 2 nights in Feb 2024