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Reviews of The Inn at Market Square

3 out of 5
The Inn at Market Square
1500 IH-35 SOUTH,1500, San Antonio, TX

Reviews

3.8
Rating 10 - Excellent. 40 out of 571 reviews" "
Rating 8 - Good. 41 out of 571 reviews" "
Rating 6 - Okay. 68 out of 571 reviews" "
Rating 4 - Poor. 93 out of 571 reviews" "
Rating 2 - Terrible. 329 out of 571 reviews" "

4.0/10

Cleanliness

5.0/10

Staff & service

4.0/10

Amenities

3.6/10

Property conditions & facilities

4.8/10

Eco-friendliness

Reviews

2/10 Terrible

Ruben

Disliked: Cleanliness, staff & service, property conditions & facilities
Nasty, dirty, cacarouches everywhere I stayed only one night and left I cancel my other 3 nights and I hope I get a refund on those days don't go to that nasty place...
Stayed 4 nights in Apr 2024

2/10 Terrible

Sandra L

Stayed 1 night in Mar 2024

4/10 Poor

Marivel, San Antonio

Travelled with partner
It was smelly. It looked clean but the edges were dirty.
Stayed 3 nights in Mar 2024

2/10 Terrible

Jennifer

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
This place was not good at all for someone to stay at.

2/10 Terrible

JULIO

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
THE ROOM WAS FILLED WITH ROACHES AND DIRTY BED SHEETS IT WAS HORRIBLE EVERYTHING WAS DIRTY AND PEOPLE DOING DRUGS OUTSIDE THE HOTEL AND RUDE STAFF WOW THIS WAS BAD.
Stayed 2 nights in Nov 2023

2/10 Terrible

Marilia

Stayed 3 nights in Dec 2023

2/10 Terrible

Ethan

Stayed 1 night in Dec 2023

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Staff & service, property conditions & facilities, room comfort
only rent if this is all you can afford
The bad; No towels, room was roach infested, door did not close right, did not seem secure, sheets and pillow cases were dirty. TV didn't work and there was no remote. The room phone did not work, the received didn't have a cord. The Ok; Clerk gave us some of her personal towels, she went to another room and replaced our TV. This is definitely the worst hotel I've stayed in, don't go by the pictures on line, the place is pretty runned down.
Stayed 1 night in Nov 2023

2/10 Terrible

Jason

Disliked: Cleanliness, property conditions & facilities, room comfort
It was nasty dirty and full of roaches
Stayed 1 night in Oct 2023

2/10 Terrible

Amy

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is a extended stay not a Inn. Description is not correct on Expedia.used tires stacked up in back property looks like they are doing construction hard to find. Property won't refund me for not staying there For 2 rooms.i did show up and never stayed
Stayed 1 night in Oct 2023

6/10 Okay

Esther

Stayed 2 nights in Aug 2023

2/10 Terrible

Robert

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The Inn look like a place hookers and crack heads, the doors look like cops came to batter the door down, the photos of this place are a complete lie. I sense I could not get a refund and I could not change my plans I had no choice but to stay the night and bare it.This is the worse place I had ever stayed in, and believe me I am well traveled and stayed in some shady places. This was far the worse.
Stayed 1 night in Aug 2023

8/10 Good

Felix

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

6/10 Okay

Segundo

Stayed 1 night in Jul 2023

2/10 Terrible

Thuan

Travelled with partner, Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
This is an extended stay hotel, which has a lot of homeless people living at it! The outside is dirty, noisy, and smells of drugs. Inside the room itself was below average, was able to open the door without the key card once door was closed could see light through it, needless to say, I never slept there(booked for 2 nights), and could not get a refund.
Stayed 2 nights in Jun 2023

2/10 Terrible

Monica

Stayed 2 nights in May 2023

2/10 Terrible

Sirigiri

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in May 2023

10/10 Excellent

Consuelo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023

10/10 Excellent

Albert

Travelled with partner
Liked: Cleanliness, staff & service, amenities
For some reason whenever we stay at this hotel, and we have many times, the bathroom doors are broken- can’t close them for privacy — we don’t care much as we are comfortable with each other but you know what i mean. Otherwise great hotel
Stayed 1 night in Apr 2023

2/10 Terrible

Edgar

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
You best be packing heat.
I refused to stay in a location where people are drinking in front of the office mad dogging them (checking them out for trouble). The parking lot had more individuals drinking walking around the vehicles. Let not forget the shirtless individual who’s pants where half way off swatting imaginary bugs around him.
Stayed 1 night in Apr 2023

2/10 Terrible

Viridiana

Stayed 1 night in Apr 2023

2/10 Terrible

Mary

Stayed 1 night in Mar 2023

4/10 Poor

Lyndsey

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Fake photos online!
The photos are fake! The hotel and rooms look nothing like what is portrayed online. There is no cafe or welcoming lobby area. The grounds are all mud! No extra towels no hair dyer no ice machine no breakfast. Everything was run down and old. Its like they started to update/remodel but stopped half way through. Not with in waling distance of market square.
Stayed 2 nights in Mar 2023

4/10 Poor

Juan

They charged me for two nights and I was just one night
Stayed 2 nights in Mar 2023

4/10 Poor

Teresa

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities
It had leaves on the floor and roaches.
Stayed 2 nights in Mar 2023

6/10 Okay

Cathy

Travelled with partner
The stay was ok. The AC didn’t work properly. It seemed to cool but then would stop cooling. My guess is that it needed some maintenance done to it. Over all was ok for the price.
Stayed 2 nights in Feb 2023

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
The front desk was very friendly but the rooms.... i wont even start. The pictures on the site are completely inaccurate...i got the key went up and right back down to get a refund.
Stayed 6 nights in Feb 2023

6/10 Okay

Jeannette

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Too many roaches an homeless hanging around the area
Stayed 1 night in Feb 2023

6/10 Okay

Cathy

Was ok. Not on the best side of town but rates are inexpensive
Stayed 2 nights in Feb 2023

6/10 Okay

Olivia

Stayed 4 nights in Feb 2023

4/10 Poor

Michael

Business traveller
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Look elsewhere
Wasn’t so great. Lots of activity through out the night. Thin walls. Thin windows. Beds were clean and good. Just a motel. Not worth the money spent. Suggest looking elsewhere.
Stayed 1 night in Feb 2023

2/10 Terrible

Abel

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Holes in shower, stains on pillows and blankets, dirty floors, dirty old tub, broken deadbolt.
Stayed 2 nights in Feb 2023

2/10 Terrible

Romeo

Stayed 2 nights in Jan 2023

2/10 Terrible

Sadie

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I usually Trust Expedia reviews but this is that one time where they got it all wrong. The room before entering it smelt like weed outside, the door couldn't open as it felt rusted shut, when the door did open there were shoe water marks on the floor and the bed sheets were stained. I didn't even stay the night. I asked the hotel Manager for a refund which she agreed to. To this day I notice Expedia has charged my account.
Stayed 1 night in Jan 2023

4/10 Poor

Vanessa

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2022

2/10 Terrible

Rosemary

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing like the picture
Stayed 1 night in Oct 2022

8/10 Good

Mario

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dog comfort
My dogs were comfortable and so were we.
Stayed 2 nights in Oct 2022

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2022

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad experience
Stayed 1 night in Oct 2022

2/10 Terrible

Shane

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2022

2/10 Terrible

Rosa

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I got to the hotel and I had no reservation even though I made the reservation 3months ago and was charged back in July. Then when I finally got a room it was nothing like what was on your website - I didn’t stay it was not safe there.
Stayed 1 night in Sep 2022

4/10 Poor

Otto

Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Sep 2022

10/10 Excellent

lui

Stayed 5 nights in Aug 2022

2/10 Terrible

Lorena

Stayed 1 night in Jul 2022

6/10 Okay

Janelle

Liked: Cleanliness, staff & service
Stayed 1 night in Jul 2022

6/10 Okay

Chinh

Stayed 1 night in Jul 2022

6/10 Okay

Rafael

Stayed 1 night in Jul 2022

4/10 Poor

April

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
There were a bunch of tattooed men outside by our car, who appeared extremely shady when we registered. The room was dirty, had no towels, and the toilet paper was very cheaply made, coming apart. The refrigerator did not work, and when we attempted to close the front door, the security latch fell down since it was broken. The bed was extremely uncomfortable, and our backs hurt when we left the room. The air conditioner stunk, and there was a horrible odor in our room. I do not recommend this hotel.
Stayed 2 nights in Jun 2022

2/10 Terrible

Jacqueline

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Locks and doors are in terrible condition. Lights flicker or don’t work,
Stayed 2 nights in Jun 2022

6/10 Okay

Janelle

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022