Property grounds

Reviews of Comfort Inn And Suites Airport

2.5 out of 5
Comfort Inn And Suites Airport
8640 Crownhill Blvd, San Antonio, TX

Reviews

7.8

Good

Rating 10 - Excellent. 245 out of 684 reviews" "
Rating 8 - Good. 241 out of 684 reviews" "
Rating 6 - Okay. 103 out of 684 reviews" "
Rating 4 - Poor. 50 out of 684 reviews" "
Rating 2 - Terrible. 45 out of 684 reviews" "

8.0/10

Cleanliness

8.4/10

Staff & service

7.2/10

Amenities

7.8/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

4/10 Poor

Armando

Stayed 1 night in Mar 2024

4/10 Poor

Thi Dieu Hong

Disliked: Cleanliness, property conditions & facilities
Stayed 4 nights in Feb 2024

4/10 Poor

Allen

Business traveller, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
How are you gonna charge full price for a hotel that is underconstruction and still rent out rooms. Wasnt able to acess the elevator since they were putting in the floors. The staircase was under construction as well with the door to our floor locked.
Stayed 2 nights in Feb 2024

2/10 Terrible

Cynthia, Minneapolis

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The GM Ryan does not do his job he has everybody do his job for him, no shower curtain in my room, one elevator worked, had to go downstairs for ice on the first floor from the 4th floor, staff outside smoking eating popcorn versus tending to the customer. I was on vacation and felt like I was actually a worker at the hotel. Never again, no matter what name there under I'll remember the address. I will not be revising my review you can't tell me what to say I didn't mention prices. Thank you
Stayed 3 nights in Feb 2024

10/10 Excellent

Jennifer

Stayed 1 night in Jan 2024

10/10 Excellent

Molly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023

8/10 Good

Erik, North Miami

Business traveller
Stayed 1 night in Dec 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

4/10 Poor

Alma

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
I’ll stay in my car next time
Our stay was not good. It all began with our arrival. It seems ridiculous that check in is 4:00, that’s half of the day done! For that time, the price should be less. The pull out bed also had no bedding and the mattress was stained. The front desk people were anything but helpful. Both times, check in and check out, we were met with faces that seemed to say we were a bother. Never again will I stay at Choice hotels, it’s our first time and it was horrible.
Stayed 1 night in Dec 2023

10/10 Excellent

Saul

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Dec 2023

2/10 Terrible

Rodolfo

Stayed 1 night in Dec 2023

6/10 Okay

Carmen

Travelled with family
Disliked: Staff & service, property conditions & facilities
This is an ok hotel, but I expected it to be nicer for a Comfort Inn. Our room had a horrible smell, the hotel was dirty, and the gym was out of order, and the breakfast was small.
Stayed 1 night in Nov 2023

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

8/10 Good

David

Stayed 1 night in Oct 2023

2/10 Terrible

Juan

Stayed 2 nights in Oct 2023

8/10 Good

Jereline

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our stay was excellent. Clean rooms and a very comfortable bed. My special request was honored. Only setback was there was no laundry service. No washer. I had just taken my laundry in hoping to wash it at my stay. Unfortunately, it was out of service and no shuttle service, which i was told they had shuttle service when i called prior to my reservations.
Stayed 2 nights in Sep 2023

8/10 Good

Alan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Reunion
Met with old friends in S.A…. Good central location & reasonably priced
Stayed 1 night in Sep 2023

8/10 Good

Rudy

Stayed 3 nights in Sep 2023

10/10 Excellent

Alyssa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay while visiting
Stayed 2 nights in Sep 2023

8/10 Good

Martha

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

8/10 Good

Sueconia

Business traveller, Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Comfortable and affordable for short-stay
Comfort suites is an affordable stay (as we don’t expect much) but always love how clean and comfortable the beds are. There was a line, 8 guests, and 3 guests that were already checked in that needed (1) Their AC looked at and the ONLY attendance left us, the 8 guests at the Checkin to look at her AC (she’s not maintenance so we talked amongst ourselves wondering what that would do) (2) A guest key was no longer working (3) A guests fridge didn’t work By the time I checked in, about 25 mins later I informed the young female attendant that she was doing a good job. The rooms and hotel needs some updating, paint, carpet, etc, but REMEMBER how much you’re saving before you complain, right?!! Very comfortable beds for me and my son. Served our purpose with a 2-night visit.
Stayed 2 nights in Sep 2023

4/10 Poor

Daniel

Disliked: Cleanliness, staff & service
La espero encía en este hotel no fue buena
Cuando regresamos por la noche no avían limpiado el cuarto eso fue decepcionante
Stayed 2 nights in Sep 2023

6/10 Okay

williams

Travelled with family
Liked: Cleanliness, room comfort
Stayed 3 nights in Sep 2023

10/10 Excellent

Shorntai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Happy customer
This stay was just what I needed! Clean, conveniently located, and quiet!
Stayed 3 nights in Sep 2023

4/10 Poor

Carolyn

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Property not well kept doors not working locked out of rooms
Stayed 2 nights in Sep 2023

6/10 Okay

Shirley

Travelled with family
Disliked: Amenities
Needs updated
Stayed 2 nights in Aug 2023

6/10 Okay

Bill

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Poor internet and local service
Second week in a row to stay at a Comfort Inn. Last week in Fort Worth West. Both had internet problems. This one even had a printed in room card with phone number of provider to call rather than local staff dealing with problem or providing reliable internet service. It will be the last time I stay with them.
Stayed 3 nights in Aug 2023

8/10 Good

Joey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bummer that the gym was out of service
Stayed 2 nights in Aug 2023

8/10 Good

Jaime

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice
I think a few repairs need to take in place ,it need to be updated to the times Like lamps with USB port , faucet in sink was loose , fan in bathroom not steong enough and ac units was releasing the water into the carpet that can cuase mildew But great service room clean and great location for restaurants and shops i will be returning
Stayed 2 nights in Aug 2023

10/10 Excellent

Magdalena

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
N/A
Stayed 1 night in Aug 2023

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Slow Check in, but Otherwise Good
It took several minutes to get someone to the front desk to check in. Everything else was fine. Breakfast had a good choice of eggs, sausage, waffles, cereal, muffns, bagels, yogurt, etc...
Stayed 1 night in Aug 2023

10/10 Excellent

Ricardo

Liked: Cleanliness, staff & service, property conditions & facilities
I would definitely stay again for sure!! Super clean!
Stayed 2 nights in Aug 2023

10/10 Excellent

Diane

Liked: Property conditions & facilities
Stayed 2 nights in Aug 2023

2/10 Terrible

Alma

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Our truck was broken into. We parked right in front of the hotel where the lobby is at. How did no one see anything.
Stayed 1 night in Aug 2023

10/10 Excellent

Brent

Liked: Cleanliness, staff & service, property conditions & facilities
Very well maintained
Stayed 7 nights in Jul 2023

8/10 Good

Rosa

Stayed 1 night in Aug 2023

10/10 Excellent

Veronica

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
NA
Stayed 2 nights in Jul 2023

4/10 Poor

Diana

Travelled with family
Disliked: Staff & service
Stayed 2 nights in Jul 2023

8/10 Good

Luz Silvia

Business traveller, Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
The area was very nice and peaceful! The coffee maker didn’t work They didn’t clean the room
Stayed 2 nights in Jul 2023

10/10 Excellent

Rodney, chicago

Travelled with family
Liked: Staff & service, property conditions & facilities
Location and restaurants within walking distance
Stayed 1 night in Jul 2023

6/10 Okay

Alison

Travelled with family, Business traveller
Liked: Staff & service
People were great. The bug running accross bathroom counter and old used food and water bottles left in room bit disturbing
Stayed 1 night in Jul 2023

2/10 Terrible

Pedro

Disliked: Cleanliness, property conditions & facilities
Just bad

8/10 Good

Krystal

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2023

10/10 Excellent

jesus

Liked: Cleanliness, staff & service, property conditions & facilities
It was amazing
Stayed 1 night in Jul 2023

8/10 Good

Martin

Travelled with group
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2023

6/10 Okay

Daniel

Stayed 2 nights in Jul 2023

8/10 Good

HENRY

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023

2/10 Terrible

Sonya

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
There was a big roach crawling in my room, I had to be moved to another room.
Stayed 1 night in Jul 2023

8/10 Good

Gerald

Business traveller
Liked: Cleanliness
Intermittent
Stayed 3 nights in Jul 2023